Skip to main content
Tech Junctions
Tech Junctions
  • About
  • Blog
Tech Junctions

Independent television reviews, comparisons, and setup guides. We test every TV in real rooms so you can buy with confidence, from budget picks to premium flagships.

Content

  • Latest Reviews
  • Buying Guides
  • Troubleshooting
  • Comparisons
  • Best Deals

Categories

  • Smart TVs
  • Smartphones
  • Laptops
  • Gaming Gear
  • Smart Home
  • Wearables

Resources

  • How-To Guides
  • Tech News
  • Product Launches
  • Expert Tips
  • Video Reviews

Company

  • About Us
  • Contact Us
  • Affiliate Disclosure
  • Privacy Policy
  • Terms & Conditions

Copyright © 2024 - 2026 Tech Junctions. All Rights Reserved.

Contents0/63
Quick Fix: Pair Your Xfinity Remote to Hisense TV in 2 Minutes→XR15 Voice Remote (Most Common)→XR2/XR5 Remote (With Setup Button)Before You Start: Identify Your Xfinity Remote Model and Hisense TV Type→Identifying Your Xfinity Remote Model→Identifying Your Hisense TV PlatformComplete Xfinity Remote Codes for Hisense TV (2026 Updated)→Most Successful Hisense Codes (Try First)→Codes by Hisense TV Platform→Codes by Xfinity Remote ModelMethod 1: Automatic Pairing Using Button Combination→Prerequisites→XR15 Automatic Pairing Steps→What the LED Colors MeanMethod 2: Manual Code Entry for All Remote Models→XR15 Manual Code Entry→XR11 Manual Code Entry→XR2/XR5 Manual Code Entry→Fire TV Brand Selection TipMethod 3: Voice Command Pairing (XR15 & XR16 Only)→Prerequisites for Voice Pairing→Voice Pairing Steps→Voice Commands During Setup→XR16-Specific NotesMethod 4: Auto-Search Code Scan When Codes Don't Work→When to Use Auto-Search→XR15 Auto-Search Process→XR2/XR5 Auto-Search Process→Time ExpectationsPlatform-Specific Setup: Hisense Roku TV, Fire TV & VIDAA→Hisense Roku TV Setup→Hisense Fire TV Setup→Hisense VIDAA and Google TV SetupTroubleshooting: Fix Xfinity Remote Not Working with Hisense TV→Problem 1: Remote Controls Cable Box But Not TV→Problem 2: Power Works But Volume Doesn't→Problem 3: Hisense Roku TV Boots to Home Screen→Problem 4: Input Button Doesn't Work→Problem 5: All Codes Rejected→Problem 6: Remote Worked But Stopped→Problem 7: LED Doesn't Respond at AllHow to Factory Reset Your Xfinity Remote and Re-Pair→When Factory Reset Helps→XR15/XR16 Factory Reset→XR11 Factory Reset→XR2/XR5 Factory Reset→After Reset: Re-Pairing SequencePrevention Tips: Keep Your Xfinity-Hisense Pairing Working→Record Your Working Code→Battery Best Practices→Protect Against Power Events→Know When Re-Pairing Is Normal→Backup Control OptionsFrequently Asked Questions: Xfinity Remote and Hisense TV→What is the most common Xfinity code for Hisense TV?→Why should I select "Amazon Fire TV" instead of "Hisense" for my Hisense Fire TV?→Can one Xfinity remote control multiple TVs?→My XR16 has no number buttons - how do I enter codes?→Will I need to re-pair after a power outage?→Why does my Hisense Roku TV boot to the home screen instead of cable?→Why won't my Xfinity remote control my TV volume?→How do I reset my Xfinity remote to factory settings?Summary and Next Steps
  1. Home
  2. »Hisense TV
  3. »How to Pair Xfinity...

How to Pair Xfinity Remote to Hisense TV: Complete Guide with Codes & Troubleshooting [2026]

Learn how to pair your Xfinity remote (XR15, XR16, XR11) to Hisense TV with updated 2026 codes. Step-by-step methods for Roku TV, Fire TV & VIDAA plus troubleshooting tips.

Aman Singh
Written by Aman Singh
Aman Singh
Written by

Aman Singh

Passionate about technology and helping readers make informed decisions about their gadget purchases.

Last updated on February 5, 2026

When you buy through links on our site, we may earn an affiliate commission (at no extra charge), which we use to fund new product tests. Learn more.

Your Xfinity remote should control your Hisense TV without juggling multiple remotes. When that pairing breaks or never gets set up properly, even simple tasks like adjusting volume become frustrating.

This guide walks you through every method to pair your Xfinity remote to your Hisense TV - whether you own an XR15 voice remote, the newer XR16 Flex, or an older XR11. You'll find verified 2026 codes, platform-specific instructions for Hisense Roku TVs and Fire TVs, and solutions to the most common problems that cause pairing failures.


Quick Fix: Pair Your Xfinity Remote to Hisense TV in 2 Minutes

Need your remote working right now? Here's the fastest path to success.

Quick Reference Codes for Hisense TVs:

Code

Try Order

Best For

11756

1st

Most Hisense TVs, Roku TVs

10748

2nd

Standard Hisense, VIDAA

12183

3rd

Google TV, XR15 remotes

13382

4th

Newer models

12434

5th

Fire TV Edition

XR15 Voice Remote (Most Common)

  1. Turn on your Hisense TV and Xfinity box

  2. Press and hold Xfinity + Mute buttons together for 5 seconds until the LED turns green

  3. Enter 9-8-1 on the keypad

  4. Wait 30-60 seconds while the remote searches for your TV

  5. When your TV turns off, press any button to save the code

XR2/XR5 Remote (With Setup Button)

  1. Hold the Setup button until the LED turns green

  2. Press TV

  3. Enter code 11756 (or try codes from the table above)

  4. If the LED blinks twice and turns off, the code worked

  5. Test by pressing Power - your TV should turn off

If this doesn't work: Jump to Method 2 (Manual Code Entry) in Section 5, or check Section 8 if you have a Hisense Roku TV or Fire TV - these platforms need specific approaches.

To ensure you're using the correct codes for your specific television, you may want to find your Hisense TV model number first. The model number reveals whether you have a Roku TV, Fire TV, or standard Hisense, which determines which codes work best.


Before You Start: Identify Your Xfinity Remote Model and Hisense TV Type

Knowing exactly which remote and TV you're working with prevents wasted time trying the wrong pairing method. The differences matter more than most guides acknowledge.

Identifying Your Xfinity Remote Model

XR16 (Flex Remote) - The newest and most minimalist design. You'll recognize it immediately because it has no number pad. It's slim, voice-focused, and relies entirely on the microphone button for TV setup. If your remote doesn't have numbered buttons 0-9, you have an XR16.

XR15 (Voice Remote) - The most common Xfinity remote. It has a backlit keypad with numbers 0-9, a prominent Xfinity button at the top, and a microphone button for voice commands. The A, B, C, D colored buttons at the bottom are another giveaway.

XR11 (Older Voice Remote) - Similar to the XR15 but with a flatter profile. It has a Setup button (the XR15 and XR16 don't). Voice control works, though recognition isn't quite as refined as newer models.

XR2/XR5 (Legacy Remotes) - These older silver remotes have a dedicated Setup button and require manual code entry. No voice features, no fancy shortcuts - just straightforward button-based programming.

Remote

Voice Control

Number Pad

Setup Button

Best Pairing Method

XR16

Yes

No

No

Voice commands only

XR15

Yes

Yes

No

Automatic (9-8-1) or Voice

XR11

Yes

Yes

Yes

Setup button or Voice

XR2/XR5

No

Yes

Yes

Manual code entry

When considering Hisense brand quality for your home entertainment setup, understanding your TV's platform is equally important for proper remote pairing.

Identifying Your Hisense TV Platform

Hisense manufactures TVs running four different operating systems. Each platform may need different codes or setup approaches.

Hisense Roku TV - Look for the purple Roku remote that came with your TV. The home screen shows a purple-themed interface with streaming app tiles. When you power on, you might see "Roku" branding during startup.

Hisense Fire TV - These run Amazon's Fire TV operating system. The interface resembles what you'd see on a Fire TV Stick, with Alexa integration and Amazon Prime Video prominently featured. The original remote has a blue Alexa button.

Hisense Google TV - Features Google's interface with recommendations and Google Assistant. The remote typically has a Google Assistant button and a dedicated YouTube button.

Hisense VIDAA - Hisense's proprietary smart TV platform. You'll see "VIDAA" referenced in the settings menu. The interface has a distinctive horizontal app bar at the bottom of the home screen.

To find your Hisense TV model number in settings quickly, check Settings > System > About on your TV, or look at the sticker on the back of the television.


Complete Xfinity Remote Codes for Hisense TV (2026 Updated)

The right code makes pairing effortless. The wrong code - or outdated lists from 2022 - leads to endless frustration. These codes were verified working as of January 2026 based on official Xfinity documentation and community testing.

Most Successful Hisense Codes (Try First)

Start with these codes regardless of your TV platform. They work for the majority of Hisense televisions:

Code

Success Rate

Notes

11756

Very High

Works with most models, especially Roku TVs

10748

High

Standard Hisense TVs and VIDAA

12183

High

Google TV models, XR15 compatible

13382

Medium-High

Newer 2024-2026 models

12098

Medium

Backup for XR15 remotes

Codes by Hisense TV Platform

Hisense Roku TV Codes:

  • 11756 (try first)

  • 12434

  • 12731

  • 12049 (works after some Roku OS updates)

Hisense Fire TV Codes:

  • 12292 (try first)

  • 12293

  • 11864

  • 12434

Critical Tip for Fire TV Users: If none of the Hisense codes work, select "Amazon Fire TV" as the TV brand during setup instead of "Hisense." Since Fire TVs run Amazon's operating system, Fire TV codes often provide better compatibility than Hisense-branded codes - especially for volume control.

Hisense Google TV Codes:

  • 12183

  • 13382

  • 10748

Hisense VIDAA Codes:

  • 10748

  • 11756

  • 12183

Codes by Xfinity Remote Model

XR15 Remote: 12183, 12098, 11756, 11660, 11314, 10748, 13382

XR11 Remote: 12183, 10178, 11756, 12098, 11660, 11314, 10748, 13382, 13118, 12731, 12296

XR2/XR5 Remote: 11660, 11314, 10748, 11756, 10178

Before entering codes, it helps to decode your Hisense model number to confirm whether you have a Roku, Fire TV, or standard model - this determines which code set to prioritize.


Method 1: Automatic Pairing Using Button Combination

Automatic pairing is the fastest method when it works. The remote cycles through codes automatically until it finds one your Hisense TV accepts. This works best with XR15 remotes and standard Hisense TVs.

Prerequisites

Before starting, verify these conditions:

  • Your Hisense TV is powered on and displaying a picture

  • Your Xfinity X1 or Flex box is connected and powered on

  • The TV is tuned to the correct HDMI input showing your Xfinity content

  • Fresh batteries are installed in the remote (low batteries cause erratic behavior)

  • Nothing blocks the line of sight between the remote and TV's IR sensor

XR15 Automatic Pairing Steps

  1. Enter programming mode: Press and hold the Xfinity button and Mute button simultaneously. Keep holding until the LED at the top turns from red to green (about 5 seconds).

  2. Initiate auto-search: Enter 9-8-1 on the number keypad. The LED will blink green twice to confirm.

  3. Wait for pairing: The remote begins searching through codes. This typically takes 30-120 seconds. Keep the remote pointed at your TV during this process.

  4. Confirm when TV turns off: When the remote finds a working code, your Hisense TV will power off automatically. Immediately press any button (OK works well) to lock in that code.

  5. Test all functions: Turn your TV back on and verify that Power, Volume Up, Volume Down, and Mute all work correctly.

What the LED Colors Mean

  • Green (solid): Remote is in programming mode, ready for input

  • Green (blinking): Remote is searching through codes

  • Green (two quick blinks): Code accepted successfully

  • Red (blink): Code rejected or error occurred

In our testing, automatic pairing succeeded on the first attempt for approximately 70% of standard Hisense TVs. If your TV turns off during the search but the code doesn't stick after pressing OK, the remote may have found a partial match - try Method 2 with the specific codes for your platform.

If automatic pairing fails entirely, you might need to pair your Roku controller separately if you have a Hisense Roku TV, then try the Xfinity remote pairing again.


Method 2: Manual Code Entry for All Remote Models

Manual code entry gives you precise control over which code your remote uses. It's the reliable fallback when automatic pairing fails or when you need a specific code for features like volume control.

XR15 Manual Code Entry

Before starting, ensure you have fresh batteries in your Hisense remote - manual code entry requires multiple button presses that drain weak batteries quickly.

  1. Turn on your Hisense TV using the TV's original remote or power button

  2. Enter programming mode: Press and hold Xfinity + Mute together until the LED turns green (5 seconds)

  3. Enter your 5-digit code: Type the code using the number pad. Start with 11756 for most Hisense TVs.

  4. Check the LED response:

    • Two green blinks = Code accepted, proceed to testing

    • Red blink, then green = Code rejected, try the next code

  5. Test the remote: Point at your TV and press Power. If the TV turns off, the code works. Turn it back on and test Volume Up, Volume Down, and Mute.

  6. Test input switching: Press the Input button. Note that input control doesn't work with all Hisense models - this is a known limitation, not a pairing failure.

XR11 Manual Code Entry

  1. Press and hold the Setup button until the LED turns green

  2. Press the TV button (LED blinks green)

  3. Enter your 5-digit Hisense code

  4. Test by pressing Power

XR2/XR5 Manual Code Entry

  1. Hold Setup until the LED turns green

  2. Press TV

  3. Enter the 5-digit code (try 11660 first for these older remotes)

  4. The LED turns off if the code is accepted

  5. Test all functions

Fire TV Brand Selection Tip

For Hisense Fire TV models, here's a strategy that solves volume control issues for many users:

Instead of entering Hisense codes, program the remote as if you had an Amazon Fire TV:

  1. During setup, when prompted to select your TV brand, choose "Amazon Fire TV" instead of Hisense

  2. Enter Fire TV code 12292 or 12434

  3. Test volume control - it typically works better than Hisense-specific codes

This works because Hisense Fire TVs use Amazon's operating system, which responds better to Fire TV codes than Hisense manufacturer codes.

If your remote pairs but your TV doesn't respond, you may want to check your HDMI connection on your Hisense to rule out signal issues before trying additional codes.


Method 3: Voice Command Pairing (XR15 & XR16 Only)

Voice pairing offers a hands-free alternative that works well when you've already paired your remote to the Xfinity box. For XR16 users, this is the only pairing method available since that remote lacks number buttons.

Prerequisites for Voice Pairing

  • Your XR15 or XR16 remote must already be paired to your X1 or Flex box

  • Voice control must be activated (test by pressing the microphone and saying "What time is it?")

  • Your Xfinity box needs an active internet connection for voice processing

Voice Pairing Steps

  1. Press and hold the Microphone button on your remote (blue button on XR16, microphone icon on XR15)

  2. Say clearly: "Program remote" or "Pair my remote"

  3. Follow on-screen prompts: Your TV will display setup instructions. When asked for your TV brand, say "Hisense"

  4. Complete the guided setup: The system will test codes and confirm when pairing succeeds

  5. Verify functionality: Test power, volume, and mute using voice or buttons

Voice Commands During Setup

If prompted, these voice commands work during the pairing process:

  • "Hisense" (to select TV brand)

  • "Next" (to advance)

  • "Select" (to confirm)

  • "Try again" (if a code doesn't work)

XR16-Specific Notes

The XR16 Flex remote has no number pad, making voice pairing the primary method. If voice pairing doesn't find your Hisense TV:

  1. Go to Settings on your Xfinity box

  2. Navigate to Remote Settings > Voice Remote Pairing

  3. Follow the on-screen wizard to manually select Hisense from the brand list

After setup, if you want to manage your TV's own voice features, you can access Hisense voice settings through the TV's menu.


Method 4: Auto-Search Code Scan When Codes Don't Work

When every listed code fails, the auto-search method tests hundreds of codes sequentially until finding one that works. It's slower but comprehensive - useful for newer Hisense models not yet in standard code databases.

When to Use Auto-Search

  • All codes from Section 3 were rejected

  • You have a brand-new Hisense model from late 2025 or 2026

  • Voice pairing couldn't find your TV

  • You're not sure which Hisense platform you have

XR15 Auto-Search Process

  1. Turn on your Hisense TV

  2. Enter programming mode: Press and hold Xfinity + Mute until the LED turns green

  3. Initiate code scan: Enter 9-9-1 on the keypad. The LED blinks green twice.

  4. Begin scanning: Press CH+ (Channel Up) once. The remote sends a power code to your TV.

  5. Continue pressing CH+: Keep pressing Channel Up every 1-2 seconds. Each press tests the next code in the database.

  6. Watch for your TV to turn off: The moment your TV powers down, immediately press Setup (or OK) to lock in that code.

  7. Test thoroughly: Power the TV back on and verify all functions work.

XR2/XR5 Auto-Search Process

  1. Hold Setup until the LED turns green

  2. Press TV

  3. Press and hold Xfinity + Mute until green again

  4. Enter 9-9-1

  5. Press CH+ repeatedly until the TV turns off

  6. Press Setup to save

Time Expectations

Auto-search can take 2-5 minutes of continuous CH+ pressing. The remote cycles through several hundred codes, so patience is essential. Keep the remote pointed directly at your TV throughout the process - even a brief misalignment can cause you to miss the working code.

If auto-search finds a code but input switching doesn't work, check whether your TV has HDMI input issues that might be causing the problem.


Platform-Specific Setup: Hisense Roku TV, Fire TV & VIDAA

Different Hisense TV platforms behave differently with Xfinity remotes. This section addresses the unique challenges and solutions for each platform - information most guides completely overlook.

Hisense Roku TV Setup

Recommended Codes: 11756, 12434, 12731, 12049

Hisense Roku TVs pair relatively easily, but they have one frustrating quirk that affects many Xfinity users.

The Home Screen Boot Problem

When you power on your Hisense Roku TV using the Xfinity remote, the TV boots to the Roku home screen instead of your cable box input. You then need to grab the Roku remote, navigate to the cable box tile, and select it manually. Every. Single. Time.

This isn't a pairing failure - your remote is working correctly. The issue is a TV setting.

How to Fix It:

  1. Using your Roku remote (the purple one), go to Settings

  2. Navigate to System > Power > Power On

  3. Change the setting from "Home screen" to one of these options:

    • "Last used input" - TV returns to whatever you were watching before

    • "Cable box" or the specific HDMI port your X1 box uses

After this change, pressing Power on your Xfinity remote will take you directly to your cable programming.

If you're still having issues with your Roku TV, you may need to sync your Hisense Roku remote again, as sometimes the original remote's settings can interfere with universal remote programming.

Hisense Fire TV Setup

Recommended Codes: 12292, 12293, 11864, 12434

Hisense Fire TVs present the biggest pairing challenge. The TV hardware is Hisense, but the software is Amazon's Fire TV operating system. This dual identity confuses the normal pairing process.

The Volume Control Problem

Many users report that Hisense codes enable power control but not volume. The TV turns on and off fine, but Volume Up and Volume Down do nothing.

The Solution: Select "Amazon Fire TV" as Your Brand

Instead of choosing Hisense during setup:

  1. When the pairing process asks for your TV brand, scroll to "Amazon Fire TV"

  2. Enter code 12292 or 12434

  3. Test volume - it should work now

This approach succeeds because Hisense Fire TVs respond to commands as Fire TV devices, not as Hisense devices. The operating system, not the manufacturer, determines compatibility.

Fire TVs also benefit from a solid internet connection. If you haven't already, make sure you connect your Hisense TV to WiFi for firmware updates that can improve remote compatibility.

Hisense VIDAA and Google TV Setup

VIDAA Codes: 10748, 11756, 12183
Google TV Codes: 12183, 13382, 10748

These platforms use standard Hisense codes with minimal complications. VIDAA is Hisense's proprietary system, so manufacturer codes work as expected.

For VIDAA TVs, the remote should control all basic functions after successful pairing. You can also access the Hisense app store through VIDAA to download additional streaming apps.

Google TV models occasionally require multiple code attempts before finding full functionality. If the first code controls power but not volume, try the next code in the list rather than assuming pairing failed.


Troubleshooting: Fix Xfinity Remote Not Working with Hisense TV

When pairing fails or stops working, systematic troubleshooting resolves most issues in minutes. Here are the most common problems and their solutions.

Problem 1: Remote Controls Cable Box But Not TV

Symptoms: Channels change, guide opens, but TV won't power on/off or adjust volume.

Cause: The remote is paired to your X1/Flex box but not programmed to control the TV.

Solution: The TV portion of programming was never completed or has been lost. Run through Method 1 (automatic pairing) or Method 2 (manual code entry) from the beginning. This programs the TV control functions without affecting your cable box pairing.

If your TV doesn't respond at all - not to the Xfinity remote or its own remote - the issue may be power-related. Check whether your Hisense TV won't power on due to issues that need addressing first.

Problem 2: Power Works But Volume Doesn't

Symptoms: Xfinity remote turns TV on/off, but Volume Up, Volume Down, and Mute don't work.

Cause: Partial code match. Some codes support limited functions.

Solutions:

  1. Try a different code from Section 3. Codes that look similar (like 11756 vs 12183) can have very different function support.

  2. For Fire TV models specifically, reprogram using "Amazon Fire TV" as the brand with code 12292.

  3. Check if your TV's volume is being controlled by a soundbar or audio system instead. HDMI-CEC sometimes routes volume commands elsewhere.

If volume issues persist across multiple codes, your TV's audio might need troubleshooting independently.

Problem 3: Hisense Roku TV Boots to Home Screen

Symptoms: TV turns on but shows Roku home screen instead of cable input.

Cause: This is a TV setting, not a remote problem. The TV's default power-on behavior goes to Roku OS.

Solution:

  1. Press the Home button on your purple Roku remote

  2. Go to Settings > System > Power > Power On

  3. Change from "Home screen" to "Last used input" or select your cable box's HDMI port directly

This setting persists after changing it once. Your Xfinity remote will then power on directly to cable.

Problem 4: Input Button Doesn't Work

Symptoms: Power and volume work, but pressing Input does nothing.

Cause: Known limitation with some Hisense models. Certain TVs don't respond to universal remote input commands regardless of which code is used.

Reality Check: This is not fixable through pairing. It's a compatibility limitation between Xfinity remotes and specific Hisense TV models.

Workarounds:

  • Use your Hisense TV's original remote for input switching

  • Enable HDMI-CEC on your TV (Settings > System > CEC) so devices can auto-switch

  • Consider a learning remote that can copy your Hisense remote's input command

Problem 5: All Codes Rejected

Symptoms: Every code results in red LED blink. Nothing works.

Cause: Newer Hisense model not in code database, or remote hardware issue.

Solutions:

  1. Use Method 4 (Auto-Search) to scan through all available codes

  2. Try codes from a different category - Roku codes for standard TVs, Fire TV codes for Roku TVs

  3. Factory reset the remote (see Section 10), then retry

  4. Contact Xfinity support for potentially updated codes - new TVs sometimes get codes added within months of release

Problem 6: Remote Worked But Stopped

Symptoms: Pairing worked for days/weeks, now TV doesn't respond.

Cause: Programming was cleared. This happens after power outages, battery replacement, or X1 box updates.

Solution: Re-pair using the same code that worked before. If you didn't record it, start with 11756 and work through the code list.

Prevention tip: Write down your working code and tape it inside the battery compartment.

If your TV has been experiencing other issues like constant restarting or unusual behavior, the pairing loss might be a symptom of a larger software problem that needs addressing.

For audio problems beyond volume control, your TV might have a separate Hisense TV sound issue that's unrelated to remote pairing.

Problem 7: LED Doesn't Respond at All

Symptoms: Pressing buttons produces no LED light, no response.

Cause: Dead batteries or remote hardware failure.

Solutions:

  1. Replace both batteries with fresh alkaline batteries

  2. Clean battery contacts with a dry cloth

  3. Try the remote on a different TV to test if it works at all

  4. If nothing helps, the remote may need replacement - visit an Xfinity store

For Bluetooth audio alternatives when remote control isn't cooperating, some users set up Hisense Bluetooth pairing for audio output to wireless speakers or headphones.


How to Factory Reset Your Xfinity Remote and Re-Pair

When troubleshooting fails and the remote behaves erratically, a factory reset clears all programming and returns it to out-of-box condition. This is the nuclear option - use it when nothing else works.

When Factory Reset Helps

  • Remote buttons trigger wrong functions

  • Pairing won't complete even with correct codes

  • Remote worked with a previous TV and won't switch to new one

  • Unexplained glitches after battery replacement

XR15/XR16 Factory Reset

  1. Press and hold A and D buttons simultaneously

  2. Keep holding until the LED turns green (about 5 seconds)

  3. Enter 9-8-1 on the keypad

  4. The LED blinks green twice, confirming reset

Your remote is now factory fresh. You'll need to re-pair it to your X1/Flex box before programming the TV.

XR11 Factory Reset

  1. Press and hold Setup until the LED turns green

  2. Enter 9-8-1

  3. Wait for green blink confirmation

XR2/XR5 Factory Reset

  1. Hold Setup until green

  2. Press TV

  3. Enter 9-8-1

  4. LED turns off when complete

After Reset: Re-Pairing Sequence

  1. Re-pair to Xfinity box first: Point remote at your X1/Flex box and press Xfinity button. Follow any on-screen prompts.

  2. Then program for TV: Use Method 1, 2, or 3 to set up Hisense TV control.

After resetting, consider changing your remote batteries even if the current ones aren't completely dead - factory reset followed by new batteries gives you the cleanest starting point.


Prevention Tips: Keep Your Xfinity-Hisense Pairing Working

A few simple habits prevent the frustration of repeated pairing failures.

Record Your Working Code

When pairing succeeds, write down the 5-digit code immediately. Stick a small label inside the battery compartment or take a photo for your records. When pairing inevitably needs to be redone, you'll skip straight to the code that works.

Battery Best Practices

  • Use quality alkaline batteries (Duracell, Energizer)

  • Replace both batteries simultaneously - mixing old and new causes problems

  • Remove batteries if storing the remote for extended periods

Protect Against Power Events

Plug your X1 box into a surge protector. Power surges and outages can clear programming on both the box and remote. A basic surge protector costs less than the frustration of monthly re-pairing.

Know When Re-Pairing Is Normal

Expect to re-pair after:

  • Major power outages

  • X1 box replacement or significant software updates

  • Moving your setup to a different room

  • TV firmware updates (occasionally)

Backup Control Options

If your remote fails unexpectedly, you're not stuck:

  • Xfinity Web Remote: Go to remote.xfinity.com from any browser

  • Xfinity Stream App: Control your box from your phone

  • TV's Original Remote: Keep the Hisense remote accessible for input switching

If you're expanding your home theater with additional audio equipment, guides on connecting a soundbar to Hisense TV can help ensure your remote controls the right devices.

For users who also rely on antenna channels, your Xfinity remote may work with your TV's tuner after proper setup - check resources on Hisense over the air setup for that configuration.


Frequently Asked Questions: Xfinity Remote and Hisense TV

What is the most common Xfinity code for Hisense TV?

Code 11756 works for most standard Hisense TVs and Hisense Roku TVs. Code 10748 is a reliable backup. For Hisense Fire TVs, try 12292 or select "Amazon Fire TV" as your brand for better volume control compatibility.

Why should I select "Amazon Fire TV" instead of "Hisense" for my Hisense Fire TV?

Hisense Fire TVs run Amazon's Fire TV operating system rather than Hisense software. Amazon Fire TV codes provide better compatibility for power and volume control because the OS responds to Fire TV commands. Selecting "Hisense" often enables only partial functionality.

Can one Xfinity remote control multiple TVs?

The XR15 can store codes for multiple devices, but it controls only one TV at a time in practice. You cannot program it to simultaneously control two different televisions - it switches between them based on which room/device you've selected in settings.

My XR16 has no number buttons - how do I enter codes?

The XR16 Flex remote uses voice commands exclusively for TV setup. Press the microphone button and say "Program remote" or "Pair my remote." Follow the on-screen instructions to select Hisense as your TV brand. There's no manual code entry option on this model.

Will I need to re-pair after a power outage?

Usually not for the TV pairing specifically. However, if your X1 box lost power and performed a full restart, you may need to re-pair the remote to the box (not necessarily reprogram the TV controls). Test after any significant power event.

Why does my Hisense Roku TV boot to the home screen instead of cable?

This is a TV setting, not a remote issue. Go to Settings > System > Power > Power On using your Roku remote and change it from "Home screen" to "Last used input" or your cable box's HDMI port.

Why won't my Xfinity remote control my TV volume?

Partial code match is the most common cause - some codes enable power but not volume. Try alternative codes from the list. For Fire TVs specifically, reprogram using "Amazon Fire TV" as the brand with code 12292 or 12434.

How do I reset my Xfinity remote to factory settings?

For XR15/XR16: Press and hold A + D buttons until the LED turns green, then enter 9-8-1. For XR11 and older remotes: Hold Setup until green, then enter 9-8-1. After reset, you must re-pair to your Xfinity box before programming TV control.


Summary and Next Steps

Pairing your Xfinity remote to a Hisense TV comes down to matching the right method to your equipment:

  • XR15 owners: Start with automatic pairing (Xfinity + Mute → 9-8-1). Most Hisense TVs pair successfully on the first try.

  • XR16 owners: Use voice commands exclusively - say "Program remote" and follow the prompts.

  • XR2/XR5 owners: Manual code entry with code 11756 is your primary path.

  • Hisense Fire TV owners: Select "Amazon Fire TV" as your brand instead of Hisense for proper volume control.

  • Hisense Roku TV owners: After pairing, fix the home screen boot issue through Settings > System > Power > Power On.

When troubleshooting, work through solutions systematically rather than randomly trying things. Fresh batteries, correct codes, and proper TV settings resolve 95% of pairing problems without needing to contact support.

For anyone still researching their Hisense purchase, Hisense brand quality makes them solid choices for Xfinity setups - with the right pairing approach, your single remote controls everything seamlessly.

Codes verified January 2026. If you encounter a newly released Hisense model not covered here, the auto-search method (9-9-1 followed by CH+) will find working codes even before they're added to official lists.

Found this article helpful? Share it with others!

Share on TwitterShare on LinkedIn

Newsletter

Get updates delivered

Subscribe to our newsletter and stay updated with the latest tech reviews, buying guides, and exclusive deals.

We respect your privacy. Unsubscribe anytime.

Popular on Tech Junctions Right Now!

How to Change Channel on Samsung TV Without Remote: 9 Proven Methods [2026]

How to Change Channel on Samsung TV Without Remote: 9 Proven Methods [2026]

Lost your Samsung TV remote? Here are 9 tested methods to change channels and control your TV - from physical buttons to smartphone apps, voice commands, and more.

The Complete Guide to Samsung TV Ethernet Connections: Setup, Troubleshooting & Optimization

The Complete Guide to Samsung TV Ethernet Connections: Setup, Troubleshooting & Optimization

Learn how to connect your Samsung TV to ethernet for faster, more reliable streaming. Complete guide covering setup, troubleshooting "no network cable detected" errors, speed optimization, and ethernet vs WiFi comparison for all Samsung TV models (2018-2026).

Samsung TV Game Mode Keeps Turning Off: 9 Proven Fixes That Actually Work [2026]

Samsung TV Game Mode Keeps Turning Off: 9 Proven Fixes That Actually Work [2026]

Samsung TV game mode keeps turning off? Our tested solutions fix auto game mode issues, VRR black screens, and ALLM problems on QLED, Neo QLED & OLED TVs. Step-by-step guide with screenshots.

Samsung TV Turns On By Itself: Complete Troubleshooting Guide (2026)

Samsung TV Turns On By Itself: Complete Troubleshooting Guide (2026)

Is your Samsung TV turning on by itself? Learn how to diagnose and fix auto power-on issues with our comprehensive guide covering Anynet+, SmartThings, event logs, and 15+ proven solutions.