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Quick Answer: How to Turn Off Closed Caption on LG TVWhat Are Closed Captions and Subtitles on LG TV?→Why Captions Show Up Unexpectedly→Closed Captions vs. Subtitles on LG TVs→The Three Layers of Caption Control→Caption Types: Analog vs. DigitalHow to Turn Off Closed Captions on LG TV Using Your Remote (All webOS Versions)→How to Identify Your webOS Version→webOS 25, 24, 23, and 22 (2022–2026 LG Smart TVs)→webOS 6.0 (2021 Models)→webOS 5.0, 4.5, 4.0, and 3.5 (2017–2020 Models)→NetCast and Older LG TVs (Pre-2017)→All Paths at a GlanceHow to Turn Off Subtitles on LG TV Without a Remote→Method 1: LG ThinQ App (Best Option)→Method 2: Physical TV Buttons→Method 3: Universal Remote or IR Blaster App→A Practical NoteHow to Disable LG TV Closed Captions Using Voice Commands→Magic Remote Voice Method→Google Assistant Method→Voice Command LimitationsHow to Turn Off Captions in Streaming Apps on LG TV (Netflix, YouTube, Prime Video & More)→Netflix on LG TV→YouTube / YouTube TV on LG TV→Amazon Prime Video on LG TV→Disney+ on LG TV→Hulu on LG TV→Apple TV+ on LG TV→A Note on Xfinity Stream and Other Cable Apps→Streaming App Caption Paths - Quick ReferenceLG TV Subtitles Won't Turn Off: Complete Troubleshooting Guide→Step 1: Verify TV-Level Settings Are Off→Step 2: Check App-Level Settings→Step 3: Check External Device Settings→Step 4: Perform the "Toggle Trick"→Step 5: Soft Reboot→Step 6: Full Power Cycle→Step 7: Update Firmware→Step 8: Factory Reset (Last Resort)→"CC Shows Off But Captions Still Display"→"Captions Reappear After Every Restart or Update"How to Customize Closed Caption Appearance on LG TV→Finding the Customization Menu→Available Customization Options→Analog Mode vs. Digital Mode→LimitationsHow to Turn Off Audio Guidance and Narration on LG TV→Quick Diagnostic→Turn Off Audio Guidance (Quick Method)→Turn Off Audio Description→Voice Command ShortcutHow to Prevent Closed Captions from Turning Back On→Check Settings After Every Firmware Update→Household Awareness→Use Separate Streaming Profiles→Document Your Preferred SettingsFrequently Asked Questions About LG TV Closed Captions→Where is the CC button on my LG remote?→Why does my LG TV keep turning captions back on?→Can I turn off captions for just one app on my LG TV?→What is the difference between CC1, CC2, CC3, and CC4 on LG TV?→How do I turn on closed captions on my LG TV?→My LG TV is reading menus out loud - how do I stop it?→Does factory reset remove caption settings on LG TV?Final Thoughts on Managing LG TV Closed Captions
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How to Turn Off Closed Captions on LG TV (All Models & Methods - 2026 Guide)

Learn how to turn off closed captions on any LG TV - covering webOS 25, webOS 24, older Smart TVs, and NetCast models. Includes remote, ThinQ app, and voice methods plus troubleshooting for captions that won't turn off.

Aman Singh
Written by Aman Singh
Aman Singh
Written by

Aman Singh

Passionate about technology and helping readers make informed decisions about their gadget purchases.

Last updated on March 24, 2026

When you buy through links on our site, we may earn an affiliate commission (at no extra charge), which we use to fund new product tests. Learn more.

Those white text overlays marching across the bottom of your screen? If you didn't ask for them, they're maddening. Closed captions on LG TVs can activate accidentally - a stray remote press, a firmware update, or a streaming app with its own subtitle preferences - and suddenly every scene comes with a text crawl you never wanted.

The fix usually takes under two minutes. But here's the catch: the menu path depends on which webOS version your LG TV runs, and captions can originate from three separate sources. This guide covers how to turn off closed caption on LG TV across every model year from 2014 through 2026, every control method (remote, phone app, and voice), every major streaming app, and every troubleshooting scenario when captions stubbornly refuse to disappear.


Quick Answer: How to Turn Off Closed Caption on LG TV

Time: Under 2 minutes | Difficulty: Easy | What you need: LG TV remote or LG ThinQ app

To disable closed captions on most LG Smart TVs (2021–2026 models running webOS 6.0 through webOS 25):

  1. Press the Settings button (gear icon) on your LG TV remote.

  2. Select All Settings (gear icon at the bottom of the quick menu).

  3. Navigate to General → Accessibility.

  4. Select Closed Caption and toggle it to Off.

The toggle should turn gray and shift to the left when captions are disabled. If it's green and positioned to the right, captions are still active.

On older models (2017–2020, webOS 3.5–5.0), skip the General step - go directly from All Settings to Accessibility → Closed Caption → Off.

Here's a quick-reference table to find the right path for your TV:

If Your LG TV Is From…

Follow This Path

If Captions Persist

2021–2026 (webOS 6.0–25)

Settings → All Settings → General → Accessibility → Closed Caption → Off

Check streaming app and external device settings (Sections 6 & 7)

2017–2020 (webOS 3.5–5.0)

Settings → All Settings → Accessibility → Closed Caption → Off

Restart TV, then re-check the toggle

Pre-2017 (NetCast / Non-Smart)

Menu → Options or Settings → Closed Caption → Off

Look for a CC or SUBTITLE button on your remote

Not working? If captions won't turn off after following these steps, jump to our troubleshooting section - the issue may be your streaming app or connected device, not the TV itself. You can also learn more about how to fix LG TV screen problems for related display issues. If you don't have your remote handy, you can control your LG TV with your laptop or smartphone as an alternative.


What Are Closed Captions and Subtitles on LG TV?

Before toggling settings, it helps to understand why captions appear in the first place - and why turning them off sometimes requires more than a single menu change.

Why Captions Show Up Unexpectedly

Captions typically appear for one of four reasons: the accessibility feature was turned on intentionally by someone in the household, a remote shortcut was pressed accidentally, a streaming app has subtitle defaults enabled on your profile, or an external device like a cable box or streaming stick is sending caption data to the TV.

Closed Captions vs. Subtitles on LG TVs

Closed Captions (CC) display spoken dialogue and sound effects (door slams, phone rings, music cues) and are primarily associated with broadcast signals. They're governed by FCC closed captioning requirements designed for viewers who are deaf or hard of hearing.

Subtitles display translated or same-language text from streaming content and typically only show dialogue. LG TVs label these differently depending on the input source and webOS version - some menus show "Closed Caption," others show "Subtitles." The LG TV closed caption settings location in the Accessibility menu handles both.

If you use accessibility features regularly, you might also want to learn how to turn off audio description on LG TV, since that's a separate feature that narrates on-screen actions. For hearing-impaired users who want audio without captions, exploring how to connect Bluetooth headphones to LG TV can be a solid alternative.

The Three Layers of Caption Control

This is the concept that makes or breaks your ability to fully remove captions:

  • Layer 1 - TV-level settings: The Accessibility menu on your LG TV controls captions for broadcast/antenna signals and acts as a master switch for some content.

  • Layer 2 - App-level settings: Netflix, YouTube, Prime Video, and other streaming apps maintain their own subtitle preferences that can override the TV setting entirely.

  • Layer 3 - External device settings: Cable boxes, Roku, Fire TV Stick, Apple TV, and other HDMI-connected devices have their own caption menus. If the device sends caption data baked into the video signal, the TV's caption toggle won't help.

All three layers may need to be addressed to fully remove captions from your screen. Understanding this framework and the broader LG webOS closed caption accessibility features saves hours of frustration.

Caption Types: Analog vs. Digital

For broadcast signals, LG TVs offer two caption modes. Analog Mode includes CC1–CC4 (CC1 is standard English; CC3 is typically a secondary language). Digital Mode includes Service 1–6, where Service 1 is standard English. These only matter if you're watching over-the-air antenna broadcasts - streaming apps handle captions entirely on their own.


How to Turn Off Closed Captions on LG TV Using Your Remote (All webOS Versions)

This is the core section. The menu path to disable closed captions depends on your TV's webOS version, and the difference between versions has tripped up millions of users following outdated guides. One small menu change - the addition of "General" as a parent category in webOS 6.0 - is the #1 reason older tutorials fail on newer TVs.

How to Identify Your webOS Version

If you're not sure which webOS version your TV runs, check before following any steps. Navigate to Settings → All Settings → General → About This TV and look for the webOS TV version number. If you need help locating your specific model details, here's a guide on how to find your LG TV model number.

Here's a quick cross-reference:

Model Year

webOS Version

2025–2026

webOS 25

2024

webOS 24

2023

webOS 23

2022

webOS 22

2021

webOS 6.0

2020

webOS 5.0

2019

webOS 4.5

2018

webOS 4.0

2017

webOS 3.5

Note that through LG's webOS Re:New program, many 2022–2024 models have already received or are receiving webOS 25 updates. It's worth checking how to update LG TV software to ensure you're on the latest firmware before following version-specific steps.

webOS 25, 24, 23, and 22 (2022–2026 LG Smart TVs)

These are the most common LG TVs in homes right now. The path is identical across all four versions:

  1. Press Settings on your LG remote (the gear icon).

  2. Select All Settings at the bottom of the quick settings panel.

  3. Select General.

  4. Select Accessibility.

  5. Select Closed Caption.

  6. Toggle to Off.

The toggle turns gray and shifts left when captions are off. If it's green and positioned right, captions remain active.

If your remote doesn't have a dedicated Settings button, press the Home button and select the gear icon from the on-screen launcher bar. If you're having trouble with your remote altogether, check out how to pair your LG remote to your LG TV for a fresh connection.

webOS 6.0 (2021 Models)

The path is the same as the 2022–2026 instructions above: Settings → All Settings → General → Accessibility → Closed Caption → Off.

This is important context: webOS 6.0 was the first version to nest Accessibility under the "General" category. Every guide written before 2021 that tells you to go directly from All Settings to Accessibility will fail on 2021 and newer models - you'll be looking for a menu item that doesn't exist at that level anymore.

webOS 5.0, 4.5, 4.0, and 3.5 (2017–2020 Models)

  1. Press Settings on your LG remote.

  2. Select All Settings.

  3. Select Accessibility (no "General" step here - it's directly in the main settings list).

  4. Select Closed Caption.

  5. Toggle to Off.

On webOS 4.5 (2019 models), the toggle may appear as "Subtitles" instead of "Closed Caption" depending on your region. The function is identical - toggle it off either way.

If you're using an older standard remote instead of the Magic Remote, you may need to learn how to program your LG TV remote to ensure all buttons work properly.

NetCast and Older LG TVs (Pre-2017)

For non-smart LG TVs and NetCast-era models:

  1. Press the Menu button on your remote.

  2. Navigate to Options or Settings.

  3. Find Closed Caption or Captions.

  4. Select Off.

Some older LG remotes have a dedicated CC or SUBTITLE button that toggles captions directly without entering any menu. If you're switching between inputs, you may also want to know how to change HDMI on LG TV since caption settings can behave differently per input.

All Paths at a Glance

webOS Version

Year(s)

Menu Path

webOS 25/24/23/22

2022–2026

Settings → All Settings → General → Accessibility → Closed Caption → Off

webOS 6.0

2021

Settings → All Settings → General → Accessibility → Closed Caption → Off

webOS 5.0/4.5/4.0/3.5

2017–2020

Settings → All Settings → Accessibility → Closed Caption → Off

NetCast

2014–2016

Home → Settings → Advanced Settings → Accessibility → Closed Caption → Off

Non-Smart

Pre-2014

Menu → Options/Settings → Closed Caption → Off

LG OLED owners - your TV follows the same webOS path as any other LG Smart TV from the same year. There's no separate OLED-specific caption menu. A 2024 LG C4 OLED uses the same webOS 24 path as a 2024 LG QNED. Paths verified against LG's official closed captioning support documentation as of March 2026.


How to Turn Off Subtitles on LG TV Without a Remote

Lost remote, dead batteries, or you just prefer controlling everything from your phone? You've got options. This section covers how to turn off CC on LG TV without a remote using three alternative methods.

Method 1: LG ThinQ App (Best Option)

The free LG ThinQ app turns your smartphone into a full remote control. It's the fastest alternative and gives you access to all settings, including Accessibility. Here's how to control your LG TV with your phone:

  1. Download the LG ThinQ app from the Google Play Store or Apple App Store.

  2. Make sure your phone and LG TV are on the same Wi-Fi network. If your TV isn't connected yet, first check out how to connect your LG TV to WiFi.

  3. Open the app and tap the + button to add a new device.

  4. Select your TV from the device list.

  5. Enter the pairing code displayed on your TV screen. For a detailed walkthrough of the pairing process, see our guide on how to connect your phone to LG TV.

  6. Once connected, navigate to Settings → Accessibility → Closed Caption or Subtitles → Toggle Off.

The ThinQ app requires both devices on the same Wi-Fi network - if you switch networks or your TV drops Wi-Fi, you'll need to reconnect. This is a detail that's only obvious after you've tried it a few times.

Method 2: Physical TV Buttons

Most LG TVs have physical buttons on the panel - typically on the bottom-center edge or the back-right side. Button layout varies by model and year.

Press the power/menu button to access the on-screen settings menu. Use the volume and channel buttons to navigate through Accessibility → Closed Caption → Off. It's clunky, but it works.

For broader tips on operating your TV without a remote, see how to turn on your LG TV without a remote.

Method 3: Universal Remote or IR Blaster App

If you have a smartphone with an IR blaster (some Android phones still include them) or a universal remote, both can control LG TV settings. You might also be curious about whether you can use your phone as a TV remote for LG through other apps beyond ThinQ. If you're considering a dedicated replacement, here's how to pair a universal remote to your LG TV.

A Practical Note

If you're regularly without a remote, consider ordering a replacement LG Magic Remote. They're compatible across multiple model years (the AN-MR series covers 2019–2024 models), and having a working remote makes ongoing TV management much simpler.


How to Disable LG TV Closed Captions Using Voice Commands

This is the fastest method nobody talks about. Zero competitors cover voice commands for caption control, but it works well if you have the right setup.

Magic Remote Voice Method

  1. Press and hold the microphone button on your LG Magic Remote.

  2. Say "Turn off closed captions" or "Disable subtitles."

  3. The TV should navigate to the setting and toggle it off automatically.

The Magic Remote microphone has been standard on LG Smart TVs since 2017. If the microphone button doesn't respond, check that the small mute slider on the side of the remote (present on some models) isn't engaged.

Google Assistant Method

If you've set up Google Assistant on your LG TV, say "Hey Google, turn off closed captions on my TV." You can also connect a Google Home speaker to your TV - here's how to connect your LG TV to Google Home. For Alexa users, the process is similar once you connect your LG TV to Alexa.

Voice Command Limitations

Voice commands work for TV-level caption settings only. They won't disable subtitles inside Netflix, YouTube, or other streaming apps - those apps render their own subtitle layers independently from the TV's Accessibility menu. Also, the TV's AI Service / Voice Recognition must be enabled in Settings for voice commands to function.

If you've decided you'd rather turn voice features off entirely instead, here's how to turn off voice on LG TV. And for disabling the voice command feature specifically, see how to turn off voice command on LG TV.


How to Turn Off Captions in Streaming Apps on LG TV (Netflix, YouTube, Prime Video & More)

This is the section most guides completely ignore - and it's the single biggest reason people still see captions after turning them off at the TV level.

Streaming apps maintain their own subtitle settings that operate independently from the TV's Accessibility menu. Turning off closed captions in your LG TV settings has zero effect on in-app subtitle overlays. The apps render their own text layer on top of the video, so you need to disable captions within each app separately.

Netflix on LG TV

  1. Start playing your show or movie.

  2. Press the Down arrow on your remote to bring up playback controls.

  3. Select the Audio & Subtitles icon (speech bubble).

  4. Under Subtitles, select Off.

  5. Press Back to resume playback.

One thing to know: Netflix subtitle preferences are tied to your profile and sync across all devices. If someone changes subtitles to English on their phone while logged into your profile, those captions will appear on your LG TV app too. Switching profiles or signing out resets this. For persistent issues, you can clear the Netflix cache on your LG Smart TV or sign out of Netflix on your LG TV and sign back in to reset preferences. Source: Netflix Help Center - Subtitles & Captions.

YouTube / YouTube TV on LG TV

  1. During playback, press the Down arrow to reveal player controls.

  2. Select the CC icon in the bottom control bar.

  3. Toggle captions Off.

For YouTube TV specifically, access Settings during playback → Captions → Off. YouTube's CC toggle is per-session on most devices, meaning it may reset the next time you launch the app. Source: YouTube Help - Manage subtitles & captions.

Amazon Prime Video on LG TV

  1. During playback, press Up or the Menu/Options button.

  2. Select Subtitles & Audio.

  3. Set Subtitles to Off.

Prime Video subtitles are per-title rather than a global preference. You may need to toggle them off for each new show or movie you watch - a minor annoyance, but that's how Amazon designed it.

Disney+ on LG TV

  1. During playback, select the Audio & Subtitles icon (usually top-right).

  2. Under Subtitles, select Off.

Hulu on LG TV

  1. During playback, press Up to reveal the settings bar.

  2. Select the gear/settings icon.

  3. Navigate to Captions & Subtitles → Off.

Apple TV+ on LG TV

  1. During playback, swipe down on the remote or select the Audio & Subtitles option.

  2. Navigate to Subtitles & Captioning → Off.

  3. Also check: Apple TV app Settings → Accessibility → Subtitles & Captioning for a global toggle.

A Note on Xfinity Stream and Other Cable Apps

The Xfinity Stream app had a known bug through 2023–2024 where captions defaulted to "on" after every app launch. This has been addressed in most recent updates, but if you're still experiencing it, make sure your app is current. You can learn how to update apps on your LG TV to grab the latest version. If you need to install a streaming app you don't have yet, here's how to download apps on LG TV.

For cable-specific streaming, you may also find it helpful to know how to get the Spectrum app on LG TV or how to get the DirecTV app on LG TV.

Streaming App Caption Paths - Quick Reference

App

Caption Settings Path During Playback

Caption Persistence

Netflix

Audio & Subtitles → Off

Per-profile, syncs across devices

YouTube

CC icon → Off

Per-session, may reset

Prime Video

Subtitles & Audio → Off

Per-title

Disney+

Audio & Subtitles → Off

Per-profile

Hulu

Settings → Captions & Subtitles → Off

Per-profile

Apple TV+

Audio & Subtitles → Off

Per-app setting


LG TV Subtitles Won't Turn Off: Complete Troubleshooting Guide

You've toggled everything to "Off" and captions are still staring back at you. This is more common than you'd think, and the fix almost always comes down to identifying which of the three caption layers (TV, app, or external device) is the actual source.

Here's a systematic 8-step troubleshooting sequence. Work through them in order - most users solve the problem by step 3 or 4.

Step 1: Verify TV-Level Settings Are Off

Go back and double-check: Settings → All Settings → General → Accessibility → Closed Caption → confirm it's Off. Sometimes the toggle doesn't save properly, especially after a firmware update.

Step 2: Check App-Level Settings

If captions only appear in specific apps (Netflix, YouTube, etc.), the app is controlling them - not the TV. Follow the per-app instructions in the section above.

Step 3: Check External Device Settings

Here's the diagnostic test: switch to a different HDMI input or open one of the TV's built-in apps. If captions disappear, the connected device is the source.

Disable captions on your external device:

  • Cable/satellite box: Access box settings → Closed Captioning → Off

  • Roku: Settings → Accessibility → Captions mode → Off

  • Amazon Fire TV Stick: Settings → Accessibility → Closed Captions → Off

  • Apple TV: Settings → Accessibility → Subtitles & Captioning → Off

When a set-top box sends captions embedded in the video signal, the LG TV's caption toggle does nothing - the text is already part of the picture.

Step 4: Perform the "Toggle Trick"

This community-tested fix resolves a surprising number of stuck-caption cases: Turn CC ON → exit the settings menu entirely → wait a few seconds → return to settings → turn CC OFF → restart the TV. The toggle trick forces the system to re-register the state change, which sometimes doesn't take on the first attempt.

Step 5: Soft Reboot

Hold the Power button on your remote for 5 seconds until the TV restarts. This clears temporary glitches in webOS without erasing your settings. For a more detailed walkthrough, see how to restart your LG TV.

Step 6: Full Power Cycle

Unplug the TV from the wall outlet. While it's unplugged, press and hold the Power button on the TV itself (not the remote) for 10 seconds. Wait a full 60 seconds, then plug the TV back in and power on. This drains residual power and clears the system cache more thoroughly than a soft reboot. See our guide on how to reboot your LG TV for related steps. If you want to specifically target app data, check out how to clear cache on your LG TV.

Step 7: Update Firmware

Navigate to Settings → All Settings → Support (or General on some versions) → Software Update → Check for Updates. Firmware bugs occasionally cause caption settings to misbehave, and LG patches these through updates. Details on the full process are available in our guide on how to update firmware on your LG TV.

Step 8: Factory Reset (Last Resort)

Warning: A factory reset erases ALL settings - Wi-Fi passwords, app logins, picture preferences, sound settings, everything. Only use this if nothing else has worked.

Settings → All Settings → General → Reset to Initial Settings → Enter PIN (default: 0000).

After the reset, you'll need to set up your TV from scratch. For the full procedure, check how to reset your LG TV or more specifically how to factory reset your LG TV.

"CC Shows Off But Captions Still Display"

This specific scenario - where the TV menu clearly shows Closed Caption as "Off" but text still appears - is almost always caused by an app or external device override. Try signing out of the streaming app completely, restarting the TV, then signing back in. This resets any per-profile subtitle preferences that may have gotten stuck.

"Captions Reappear After Every Restart or Update"

Firmware updates can occasionally reset accessibility preferences. After each update, re-check Settings → General → Accessibility → Closed Caption and verify it's still set to Off. LG's webOS Re:New program means your TV may receive several major updates over its lifetime, so this is worth keeping in mind.

Source for power reset method: iFixit community troubleshooting thread. Firmware update paths verified against LG's official Software Update documentation.


How to Customize Closed Caption Appearance on LG TV

Maybe you don't want captions gone entirely - you just want them less distracting. LG TVs offer surprisingly detailed caption customization through the LG TV closed caption settings and the LG TV accessibility menu guide options.

Finding the Customization Menu

Settings → All Settings → General → Accessibility → Closed Caption → make sure CC is On → Digital Caption Options (or Caption Mode on older webOS versions).

Available Customization Options

You can adjust all of these settings:

  • Font Style - choose from several typeface options

  • Font Size - Small, Standard, or Large

  • Font Color - White, Black, Red, Green, Blue, Yellow, Magenta, or Cyan

  • Font Opacity - controls text transparency

  • Background Color - the box behind the text

  • Background Opacity - from fully transparent to solid

  • Window Color and Window Opacity - the outer container around the caption box

  • Edge Type and Edge Color - text outline style for readability

For the best readability across most content types, try white font on a semi-transparent black background at the standard size. This combination provides high contrast without blocking too much of the picture. If you're also tweaking your display, you might find our guide on how to adjust brightness on LG TV useful for getting the overall picture dialed in.

Analog Mode vs. Digital Mode

Analog Mode applies to antenna/broadcast signals and offers CC1–CC4 (English) plus T1–T4 text options. Digital Mode applies to digital broadcasts and offers Service 1–6. CC1 and Service 1 are standard English captions; CC3 is typically a secondary language channel.

Limitations

Caption customization availability varies by webOS version and may not apply to all caption sources. Streaming app captions (Netflix, YouTube, etc.) are typically styled within the app itself, not through the TV's Digital Caption Options menu. If you're having trouble with caption display quality, our guide on how to fix LG TV screen problems covers related display troubleshooting.

Source: LG Accessibility Settings Menu documentation.


How to Turn Off Audio Guidance and Narration on LG TV

Here's a scenario that brings a lot of people to this page: your TV is talking to you, reading every menu item aloud or narrating what's happening in your show. That's not closed captions - but the confusion between the two features is extremely common.

Quick Diagnostic

  • "My TV reads menus out loud" = Audio Guidance is enabled. This is a TV system-level feature.

  • "A narrator describes what happens on screen during shows" = Audio Description is enabled. This is typically controlled by the content source.

  • "Text appears at the bottom of the screen" = Closed Captions/Subtitles - covered in the sections above.

Turn Off Audio Guidance (Quick Method)

Hold the Mute button on your LG remote until the Accessibility shortcut menu appears on screen. Select Audio Guidance and toggle to Off. This shortcut is faster than going through the full settings menu.

Alternatively, the full path: Settings → All Settings → General → Accessibility → Audio Guidance → Off. For a dedicated walkthrough, see how to turn off voice on LG TV.

Turn Off Audio Description

Audio Description narrates visual actions during content ("A woman walks through a dark hallway"). It's typically controlled by the content source, not the TV.

Check: Settings → All Settings → General → Accessibility → Audio Description → Off.

Also check within your streaming app's audio/language settings - switch from the "Audio Description" or "AD" audio track to the standard audio track. For detailed instructions, see how to turn off audio description on LG TV.

If you've been redirected here but actually need the caption fix, head back to the section on how to turn off subtitles on LG TV for the complete walkthrough.

Voice Command Shortcut

You can also say "Turn off Audio Guidance" using the Magic Remote's microphone button. It works instantly - no menu navigation required.

Source: LG Audio Guidance support documentation.


How to Prevent Closed Captions from Turning Back On

Fixing the problem once is great. Making sure it stays fixed is better. No other guide covers prevention - here's what I've found helps after dealing with this across multiple LG TV models.

Check Settings After Every Firmware Update

After any webOS update, verify your caption settings haven't been reset: Settings → General → Accessibility → Closed Caption → confirm it's still Off. Updates can occasionally reset accessibility preferences to defaults.

Through LG's webOS Re:New program, your TV may receive up to four major webOS upgrades over five years. That's good for security and features, but it means more opportunities for settings to reset. Keep automatic updates enabled (Settings → Support → Software Update → Allow Automatic Updates) but make a habit of spot-checking caption settings afterward. Here's our detailed guide on how to update LG TV software.

Household Awareness

Let everyone in the house know about the Mute-hold shortcut for the Accessibility menu - it's easy to activate accidentally. Some older LG remotes also have a dedicated CC button that can toggle captions with a single press. Kids are especially good at finding buttons you didn't know existed. For extra protection against unauthorized settings changes, consider how to change the password on your LG TV.

Use Separate Streaming Profiles

On Netflix especially, subtitle preferences are per-profile. Set up individual profiles so one person's subtitle preferences don't affect everyone else's viewing. This single step eliminates the most common "captions came back" complaint for streaming content.

Document Your Preferred Settings

After you've got everything configured the way you want, take a quick photo of your Accessibility menu settings. If a future update resets them, you'll have an instant reference instead of starting from scratch.


Frequently Asked Questions About LG TV Closed Captions

Where is the CC button on my LG remote?

Most LG Magic Remotes don't have a dedicated CC button. To access caption settings, press the Settings button (gear icon, typically on the lower-right area of the remote) and navigate to All Settings → General → Accessibility → Closed Caption. If your remote lacks a Settings button, press Home and select the gear icon from the on-screen bar.

A faster shortcut: hold the Mute button until the Accessibility menu pops up - the Closed Caption toggle is right there. Some older LG standard (non-Magic) remotes do have a dedicated CC or SUBTITLE button that toggles captions directly.

Why does my LG TV keep turning captions back on?

Captions commonly reappear after firmware updates that reset accessibility settings, when streaming apps have per-profile subtitle preferences enabled, or when an external device like a cable box re-enables its own caption output. Check all three sources - TV settings, app settings, and connected device settings - after each occurrence. The prevention tips above help address this long-term.

Can I turn off captions for just one app on my LG TV?

Yes. Most streaming apps on LG TV have independent subtitle controls you can access during playback. The TV-level closed caption setting primarily affects antenna and broadcast input. For apps like Netflix, YouTube, and Disney+, open the subtitle or Audio & Subtitles menu during playback within the app itself to manage captions independently.

What is the difference between CC1, CC2, CC3, and CC4 on LG TV?

CC1 through CC4 are analog closed caption channels used for over-the-air broadcast signals. CC1 provides standard English captions and is the most commonly used. CC2 is typically a secondary English channel. CC3 and CC4 are usually reserved for bilingual or alternate language captions. These only apply to analog broadcast signals received through an antenna - they have no effect on streaming content.

How do I turn on closed captions on my LG TV?

To enable captions, follow the same path in reverse: Settings → All Settings → General → Accessibility → Closed Caption → toggle to On (the switch turns green and shifts right). For older models (pre-2021), skip "General" and go directly from All Settings to Accessibility. Once enabled, customize caption appearance under Digital Caption Options within the same menu.

My LG TV is reading menus out loud - how do I stop it?

That's Audio Guidance, not closed captions. Hold the Mute button on your remote until the Accessibility menu appears, then toggle Audio Guidance to Off. If a voice is narrating actions during your shows instead (describing what's happening on screen), that's Audio Description - disable it in your streaming app's audio settings by switching away from the "AD" audio track.

Does factory reset remove caption settings on LG TV?

Yes, a factory reset returns all settings to factory defaults, which typically means captions off. But you'll need to reconfigure everything - Wi-Fi, apps, picture preferences, sound settings, the works. The default PIN for factory reset is 0000. Only use this as a last resort after exhausting all other troubleshooting steps. A factory reset doesn't void your LG TV warranty.


Final Thoughts on Managing LG TV Closed Captions

Getting rid of unwanted captions on an LG TV comes down to understanding where they originate. The three control methods - remote, LG ThinQ app, and voice commands - handle TV-level settings. But the critical insight is that captions can come from three independent sources: the TV itself, the streaming app, and any connected external device. Address the right layer, and the text disappears.

This guide covers how to turn off closed caption on LG TV across every webOS version from 3.5 through 25, every major streaming app, and every troubleshooting scenario including captions that stubbornly refuse to go away. Bookmark this page - settings can reset after firmware updates, and you'll want a quick reference when that happens.

For more LG TV tips, check out how to screen mirror on LG TV or explore whether an LG is the right fit by reading our take on whether LG is a good TV brand overall.

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