Quick Fix: Turn Off Voice on LG TV in 30 Seconds
Your LG TV won't stop talking. Every menu item, every volume change, every channel switch - announced out loud like an overeager narrator. Here's how to stop it in under 60 seconds.
Three fastest methods to turn off voice on your LG TV:
Mute Button Shortcut (Fastest): Press and hold the Mute button on your LG remote for 3 seconds. An Accessibility quick menu appears on the right side of your screen. Toggle Audio Guidance to Off.
Settings Path (Universal): Press the Settings (gear icon) button → Select All Settings → Go to General → Select Accessibility → Toggle Audio Guidance to Off.
Voice Command (Magic Remote Only): Hold the Microphone button on your Magic Remote and say "Turn off Audio Guidance" clearly. Release the button.
If none of these quick methods work, you may need to how to reset lg tv before trying again. And if your remote isn't responding at all, check our guide on how to pair lg remote to lg tv first.
Quick Diagnostic - Which Voice Are You Hearing?
Symptom | Feature Causing It | Jump To |
|---|---|---|
Voice reads menus, volume levels, and channel names | Audio Guidance | Section 3, 4, or 5 (by model year) |
Voice narrates action during shows and movies | Audio Description | Section 8 |
Voice responds when you press the microphone button | Voice Recognition / LG ThinQ AI | Section 9 |
That diagnostic matters more than you'd think. Most people confuse Audio Guidance with Audio Description, and disabling one won't affect the other. The sections below cover every voice feature on your LG TV, organized by model year and webOS version.
Why Is My LG TV Talking to Me? Common Causes Explained
You're settling in for a quiet evening, and suddenly your TV starts narrating every single thing on screen. "Volume 15." "HDMI 1." "Netflix." It's jarring, and you're not alone - this is one of the most searched LG TV issues year after year.
The culprit is almost certainly Audio Guidance, an accessibility feature that LG ships enabled by default on all Smart TVs. It's designed to help visually impaired users navigate menus by reading on-screen text aloud. Useful for those who need it, but startling when it activates unexpectedly.
So how did it get turned on? Five common triggers:
Holding the Mute button too long. Three seconds is all it takes to open the Accessibility shortcut. One accidental press and Audio Guidance is suddenly on.
A child (or pet) playing with the remote. Random button presses can easily toggle accessibility features without anyone realizing it.
Firmware updates resetting preferences. After a major how to update firmware on lg tv, some accessibility settings can revert to their defaults - meaning Audio Guidance switches back on.
Rushing through initial setup prompts. During first-time setup, it's easy to accept everything quickly and accidentally enable voice features.
Pressing the Accessibility shortcut inadvertently. On certain webOS versions, keyboard shortcuts or remote button combos trigger the Accessibility menu.
Here's what most guides don't mention: your LG TV actually has several distinct voice features, and each one requires a different disable method. Audio Guidance reads menus. Audio Description narrates TV shows and movies. Voice Recognition and LG ThinQ AI respond to microphone commands. Disabling one doesn't touch the others.
If you're also encountering other display anomalies along with the voice issue, check our guide on why is my lg tv flashing - firmware glitches occasionally trigger multiple symptoms at once.
The reassuring part? Regardless of which voice feature is active, you can fix it in under 60 seconds once you've identified the correct one. The diagnostic table in the Quick Fix section above points you to the right method. And the next section helps you identify exactly which feature you're dealing with.
Audio Guidance vs Audio Description vs Voice Recognition: Which Voice Feature Is Active?
Before you start toggling settings, take 30 seconds to figure out which voice feature is actually causing the problem. This step alone saves most people from the frustrating cycle of "I turned it off but it's still talking."
Audio Guidance is LG's system-level text-to-speech engine. It reads aloud everything you navigate through - menu items, settings options, volume levels, channel numbers, and input names. When Audio Guidance is active, it also disables your Magic Remote's on-screen pointer, forcing you to navigate with the arrow keys instead. You'll hear it everywhere on the TV, not just during shows.
Audio Description is something different entirely. It's a content-level narration track embedded within specific TV programs, movies, and streaming content. A narrator describes visual elements: "She walks across the dimly lit room and picks up the envelope." This narration comes from the content provider (Netflix, Prime Video, Disney+, or the broadcast network), not from your TV's system settings. Critically, disabling Audio Guidance does not disable Audio Description. They're independent features.
Voice Recognition and LG ThinQ AI handle voice commands through the microphone button on your Magic Remote. As of May 2025, Google Assistant is no longer available on any LG TV - voice services are now handled by LG's built-in AI system. You'll only hear these features when you press the microphone button or if "Always Ready" wake-word detection is enabled.
For those wondering about other LG TV accessibility features like captions, check our guides on how to turn off closed caption on lg tv and how to turn off subtitles on lg tv - both are managed in the same Accessibility menu.
If your LG TV connects to external audio devices via Bluetooth, the Audio Description track may also play through those - does lg tv have bluetooth covers the pairing specifics.
Comparison Table: LG TV Voice Features at a Glance
Feature | What It Does | When You Hear It | How to Disable |
|---|---|---|---|
Audio Guidance | Reads aloud menus, settings, volume, channels | Constantly - during all TV navigation | Settings → General → Accessibility → Audio Guidance → Off |
Audio Description | Narrates visual action in shows and movies | Only during video playback on supported content | TV: Accessibility → Audio Description → Off. Apps: change audio track within each app |
Voice Recognition / ThinQ AI | Responds to voice commands via microphone | When microphone button is pressed or "Always Ready" is enabled | Settings → General → AI Service → Voice Recognition → Off |
If you hear the voice only during shows and movies but not when browsing menus, you're dealing with Audio Description - skip ahead to Section 8. If the voice narrates everything including menus, that's Audio Guidance - continue to the next section for your specific model year.
How to Turn Off Audio Guidance on LG TV (webOS 23 and Later - 2023+ Models)
This method covers all LG TVs manufactured from 2023 onward, including OLED models (C3, C4, G3, G4, M3, M4), QNED, NanoCell, and UHD series. These TVs run webOS 23, webOS 24, or webOS 25 and share the same settings path.
Not sure which model year you own? Go to Settings → All Settings → General → About This TV - the webOS version and model number are displayed there. You can also check how to find lg tv model number for detailed instructions.
Step-by-step to disable Audio Guidance on webOS 23+:
Press the Settings (gear icon) button on your LG remote control.
Select All Settings from the bottom of the quick settings menu.
Navigate to the General tab on the left-side menu.
Select Accessibility from the General submenu.
Find Audio Guidance and toggle it to Off.
The toggle greys out immediately and the voice narration stops. Your Magic Remote's on-screen pointer also returns to normal if it was previously disabled.
Important navigation tip: When Audio Guidance is active, your Magic Remote's on-screen pointer (the floating cursor) is disabled. Don't panic if it's not working - use the arrow keys and the center OK button on your remote to navigate through the menus instead. Once Audio Guidance is off, the pointer comes right back.
Alternative quick method: Press and hold the Mute button for 3 seconds. The Accessibility quick menu slides in from the right side of the screen. Toggle Audio Guidance off directly from there - no need to navigate through multiple menu layers.
These steps work identically whether you're watching live TV, browsing apps, or adjusting other settings like how to turn on game mode on lg tv or how to change input on lg tv. The Accessibility menu is always accessible from the General settings tab.
According to LG USA Support, this settings path applies universally to all 2023, 2024, 2025, and 2026 model year LG Smart TVs.
How to Turn Off Audio Guidance on LG TV (webOS 6.0 to webOS 22 - 2021–2022 Models)
If you own an LG C1, C2, G1, G2, A1, A2, B1, B2, or any other 2021–2022 model, your TV runs webOS 6.0 (2021 models) or webOS 22 (2022 models). The good news: the settings path is nearly identical to newer models.
Step-by-step:
Press the Settings (gear icon) button on your remote.
Select All Settings at the bottom.
Navigate to General on the left sidebar.
Select Accessibility.
Toggle Audio Guidance to Off.
The main visual difference you'll notice is the menu layout. On webOS 6.0–22, the settings menu uses a left-sidebar navigation style rather than the tabbed interface found on webOS 23 and newer models. The sidebar shows categories like Picture, Sound, General, and Support stacked vertically. Functionality is the same - the path just looks slightly different on screen.
The Mute button shortcut also works on these models. Hold Mute for 3 seconds and the Accessibility quick menu opens, letting you toggle Audio Guidance off without navigating the full settings tree.
For the LG OLED C1 and C2 specifically - two of the most popular models still in active use - the toggle works identically. If your C1 or C2 is experiencing the voice issue after a software update, you may also need to how to connect lg tv to wifi to download the latest firmware patch that resolves known Audio Guidance persistence bugs.
Still covered under manufacturer protection? Check how long is lg tv warranty - many 2021–2022 models may still qualify for extended support.
One more thing: the on-screen pointer disable behavior applies here too. When Audio Guidance is active on these models, you'll need to navigate with the directional pad. The pointer returns the moment you flip the toggle off.
How to Turn Off Audio Guidance on Older LG TVs (webOS 5.0 and Earlier - Pre-2020 Models)
Here's where things diverge, and it's the single biggest reason older-model users report "I can't find the Accessibility setting."
On pre-2020 LG TVs running webOS 3.0 through webOS 5.0, there is no "General" submenu in the settings path. The option simply doesn't exist. If you've been following a newer guide that tells you to go to All Settings → General → Accessibility, you'll hit a dead end. That's not a bug - it's just how older webOS versions organized the menu.
Step-by-step for webOS 5.0 and earlier:
Press the Settings (gear icon) button on your remote.
Select All Settings.
Navigate directly to Accessibility (skip "General" - it's not there).
Select Audio Guidance and toggle it to Off.
That's the key difference: All Settings → Accessibility instead of All Settings → General → Accessibility. If you don't see a "General" option under All Settings, your TV runs webOS 5.0 or earlier - this is completely normal and expected.
The Mute button shortcut (hold for 3 seconds) works on most of these models as well, although some very early LG Smart TVs with basic IR remotes may not support it. If your remote doesn't have a Mute button with shortcut capability, the settings path above is your best bet.
For anyone wondering whether their older LG TV still holds up, our coverage of is lg a good tv brand and how long does an lg tv last dives into the longevity question. Pre-2020 LG Smart TVs remain capable devices - is lg tv a smart tv even on older models, and they still receive periodic security patches.
As referenced in LG USA Support's WebOS Settings Menu guide, the Accessibility menu houses Audio Guidance, Audio Description, Closed Captions, and Pointer Settings across all webOS versions - the navigation path to reach it is what varies by generation.
How to Turn Off Audio Guidance on LG TV Using Voice Commands
If your Magic Remote has a built-in microphone, you can disable Audio Guidance without touching a single menu. This method is particularly useful when the on-screen pointer is disabled (because Audio Guidance disables it), and navigating with arrow keys feels tedious.
How to do it:
Press and hold the Microphone button on your LG Magic Remote.
Say clearly: "Turn off Audio Guidance."
Release the button.
The TV confirms with a brief audio response that Audio Guidance has been disabled. The voice narration stops immediately.
Requirements for this method to work:
Your TV must be connected to the internet - voice processing requires a network connection. If you need help with connectivity, here's how to connect lg tv to wifi.
You must be using an LG Magic Remote with a built-in microphone. Standard IR remotes and basic LG remotes don't have this feature.
Voice Recognition must not be completely disabled in AI Service settings. If you've previously declined the Voice Information User Agreement, the microphone button won't respond.
A note on Google Assistant: As of May 1, 2025, Google Assistant has been permanently removed from all LG TVs - both new and existing models. Voice commands are now processed by LG's built-in voice service. If you still see a "Meet Your Google Assistant" prompt, your TV hasn't received the latest firmware update yet.
This voice command method doesn't work for everyone, and that's fine. If you'd prefer to disable all voice interactions entirely, how to turn off voice command on lg tv walks through the complete process of shutting down the microphone functionality on your remote.
How to Turn Off Voice on LG TV Without a Remote
Remote lost behind the couch? Batteries dead? Dog chewed through it? (It happens.) You still have options to turn off that persistent voice narration - four of them, actually.
Sub-Method A: LG ThinQ Smartphone App (Recommended)
The LG ThinQ app effectively turns your phone into a full-featured remote control. Here's how to use it for how to control lg tv with phone:
Download the LG ThinQ app from the App Store (iOS) or Google Play (Android).
Connect your phone to the same WiFi network as your TV.
Open the app and pair it with your TV - follow the on-screen prompts. If you need setup help, see how to add tv to lg thinq.
Once paired, navigate to Settings → General → Accessibility → Audio Guidance → Off.
The ThinQ app mirrors the TV's settings menu, so the navigation feels familiar if you've used the on-screen interface before. This is the fastest and most reliable method when your remote isn't available.
Sub-Method B: Physical TV Buttons
Every LG TV has a physical power/joystick button, usually located on the bottom center or back panel of the TV.
Press the joystick button to bring up a quick menu overlay.
Navigate using the joystick - tilt to scroll through options.
Access Settings and navigate to Accessibility → Audio Guidance → Off.
Fair warning: this method is slower and more limited. The joystick navigation isn't as precise as a remote, and some menu paths require patience. But it works in a pinch, and it doesn't require WiFi. For broader TV control without a remote, including powering on, how to turn on lg tv without remote covers the physical button operations in detail.
Sub-Method C: Universal Remote
A programmed universal remote can navigate LG TV settings just like the original Magic Remote - minus the pointer and microphone features. Make sure the universal remote is correctly paired with your TV's IR sensor. Our guide on how to program universal remote to lg tv (or alternatively, how to pair universal remote to lg tv) covers the pairing process for major universal remote brands.
Sub-Method D: Other Smartphone Remote Apps
Beyond the official LG ThinQ app, several third-party remote apps can control LG TVs via WiFi. The question can i use my phone as a tv remote lg explores the available options, including apps from LG and third-party developers.
If your TV isn't connected to WiFi and you don't have a remote, how to connect lg tv to wifi without remote walks through the physical button method of establishing a connection first. You may also need to navigate inputs - how to change input on lg tv without remote covers that process.
How to Turn Off Audio Description on LG TV (TV Settings + Netflix, Prime Video & Disney+)
This is the section you need if your TV narrates what's happening on screen during shows and movies - a voice describing character actions, scenery, and visual elements. That's Audio Description, and it's completely separate from Audio Guidance.
Here's the critical distinction: Audio Guidance reads menus. Audio Description narrates video content. Turning off Audio Guidance will not stop Audio Description. You need to disable them independently.
TV-Level Audio Description Setting
For broadcast channels and over-the-air content, disable Audio Description at the TV level:
Press the Settings (gear icon) button.
Select All Settings → General → Accessibility.
Find Audio Description (labeled "Video Description" on some models) and toggle it to Off.
According to LG USA Support, this setting affects only programs where the broadcaster supports the feature. If the narration continues after disabling this setting, the audio description is coming from your streaming app - not the TV.
Netflix
If you hear narration only while watching Netflix, the audio description track is enabled within the app itself:
Start playing any show or movie.
Tap the Audio & Subtitles icon (the speech bubble icon at the top or bottom of the screen).
Under Audio, select the track labeled "English" - not the one labeled "English [Audio Description]" or "English [AD]."
As documented in the Netflix Help Center, audio and subtitle preferences save per profile. If you keep having to reset the audio track, play a non-kids title for 2–3 minutes with the correct audio track selected to permanently save your preference.
Amazon Prime Video
During playback, open the Audio Languages menu.
Select "English" instead of "English (Audio Description)."
The naming convention varies slightly - look for whichever option does not include "Audio Description," "AD," or "Descriptive" in the label.
Disney+
During playback, tap the Audio icon.
Select the standard English audio track without the AD designation.
Apple TV+
During playback, open Audio settings.
Choose the standard audio track.
External Devices (Cable Boxes, Roku, Fire TV Stick)
If the audio description is happening on content from an external device, your LG TV settings won't help - the narration originates from the device itself. Check the Accessibility settings on your cable box, Roku, Fire TV Stick, or other connected device directly.
This also applies if you're using apps through your cable provider. How to get spectrum app on lg tv or how to get directv app on lg tv can help you set up direct streaming apps, which may give you more control over audio description settings than the cable box.
If you're mirroring content from your phone and hearing audio description, the setting may be on the phone itself. Our guide on how to connect phone to lg tv - or specifically how to screen mirror iphone to lg tv - can help troubleshoot phone-to-TV audio routing.
How to Disable Voice Recognition and LG ThinQ AI on LG TV (2026 Updated)
This section has changed significantly from older guides. If you've read articles telling you to disable Google Assistant on your LG TV - that information is outdated.
Google Assistant was permanently removed from ALL LG TVs on May 1, 2025. This affects every model, including TVs that previously supported it. The removal was confirmed by 9to5Google and FlatpanelsHD, and followed similar moves by Samsung and Panasonic. If you still see a "Meet Your Google Assistant" prompt when turning on your TV, your firmware needs updating - the prompt should disappear after the latest how to update lg tv software.
Voice commands on LG TVs are now handled entirely by LG's built-in voice service (part of the ThinQ AI system). It's more basic than Google Assistant was, but it still processes voice inputs through the Magic Remote's microphone.
How to Disable LG Voice Recognition
Press Settings → All Settings → General.
Select AI Service (labeled "ThinQ AI" on some older models).
Go to Voice Recognition Settings.
Toggle off Voice Recognition and Voice Response.
After disabling these, the microphone button on your Magic Remote will no longer respond to presses.
Disable Voice Wake-Up ("Hi LG" / Always Ready)
If your TV listens for a wake word even when you haven't pressed the microphone button:
Go to Settings → All Settings → General → AI Service.
Disable "Always Ready" (on 2022+ models) or "Quick Start+" (on pre-2022 models).
This stops the TV from listening during standby mode.
Decline Voice User Agreements (Nuclear Option)
For maximum control, you can revoke the voice data agreement:
Go to Settings → All Settings → Support (or General → About This TV).
Select User Agreements.
Uncheck "Voice Information."
Fair warning: This permanently disables the microphone button on your Magic Remote until you re-accept the agreement. You won't be able to use any voice commands at all.
What About Microsoft Copilot?
LG added a Microsoft Copilot shortcut to many TVs via a late-2025 webOS update. This is not a voice assistant - it's a web-based AI tool that launches in a browser window. To hide the Copilot tile from your home screen: long-press the tile and select "Hide." It can't be fully uninstalled, but it disappears from view.
For users who previously relied on Google Assistant for smart home control, you may want to explore alternative integrations. How to connect lg tv to alexa walks through Amazon's voice assistant setup, and how to connect lg tv to google home explains what still works (and what doesn't) after the Google Assistant removal. You can also fully disable voice commands by following how to turn off voice command on lg tv.
LG TV Audio Guidance Won't Turn Off: Complete Troubleshooting Guide
You've toggled Audio Guidance off. The setting shows "Off." But the voice keeps narrating. This happens more often than you'd expect, and there are specific reasons - and fixes - for each scenario.
Work through these escalation paths in order. Each one addresses a different root cause, and they're arranged from quickest to most involved.
Path 1: The Re-Toggle Trick
Turn Audio Guidance ON again, wait a full 10 seconds, then toggle it OFF. This resolves software glitches where the toggle state doesn't properly register. It sounds too simple, but it works because the re-toggle forces the system to re-write the setting in memory rather than referencing a cached (and potentially corrupted) value.
Path 2: Full Power Cycle (5-Minute Unplug)
This is not the same as turning your TV off and back on.
Turn off the TV with the remote.
Unplug the power cord from the wall outlet.
Wait a full 5 minutes - not 30 seconds, not 2 minutes. Five full minutes.
Plug back in and turn on the TV.
The 5-minute wait is important. LG TVs have capacitors that hold residual charge, and a brief unplug doesn't fully clear the volatile memory where settings states are temporarily stored. Five minutes ensures a complete reset of that memory. In our testing, this method resolves the majority of persistent Audio Guidance issues, particularly those triggered after firmware updates.
If your TV doesn't turn back on after the power cycle, check why is my lg tv not turning on before assuming the worst. A separate guide on how to restart lg tv (or how to reboot lg tv) covers soft restart procedures too.
Path 3: Firmware / Software Update
Outdated firmware is a known cause of Audio Guidance reactivating after being toggled off. LG has released patches specifically targeting this bug.
Go to Settings → All Settings → Support → Software Update.
Select Check for Updates.
Install any available updates and let the TV restart.
If WiFi connectivity issues prevent updating, how to update firmware on lg tv covers USB-based manual update methods as well.
Path 4: Check External Devices
If the voice narrates only during shows - not menus - the Audio Description may be coming from a connected cable box, Roku, Fire TV Stick, or streaming app. The TV's Audio Guidance setting won't affect audio description tracks originating from external devices. Check the Accessibility or Audio settings on the device itself, not the TV.
Path 5: Clear Cache Before Factory Reset
Before wiping everything, try how to clear cache on lg tv. Clearing app caches and system temporary files can resolve settings persistence issues without losing your configurations.
Path 6: Factory Reset (Last Resort)
If nothing else has worked, a factory reset clears everything and starts fresh.
Go to Settings → All Settings → General → Reset to Initial Settings.
Follow the on-screen prompts.
⚠️ WARNING: This erases ALL settings, apps, logins, WiFi configurations, and preferences. Before resetting, document the following: your WiFi password, streaming service logins, picture and sound preferences, and any connected device configurations. See how to factory reset lg tv (or how to hard reset lg tv) for the complete walkthrough.
After a factory reset, you'll need to reconnect to your network. If you run into issues, why won't my lg tv connect to wifi troubleshoots common post-reset connectivity problems.
Path 7: Contact LG Support
If all six previous methods have failed, it's time for professional help.
Phone: 800-243-0000 (LG USA Support)
Live Chat: lg.com/us/support
LG ThinQ App: In-app support request
Have your model number (Settings → About This TV), webOS version, and a description of what you've already tried. LG's support team can remotely diagnose certain issues on internet-connected TVs.
How to Prevent LG TV Voice Features from Reactivating After Updates
Fixing the voice issue once is great. Having it come back after every firmware update is maddening. Here's how to stop the cycle.
Check Accessibility settings after every firmware update. Navigate to Settings → General → Accessibility and confirm Audio Guidance is still Off. This takes 15 seconds and saves you from the surprise narrator the next time you turn on your TV.
Disable "Always Ready" and "Quick Start+." These features keep the TV in a semi-active standby state that can respond to voice commands - and occasionally re-enable voice features. Go to Settings → General → AI Service → Always Ready → Off.
Be mindful of the Mute button shortcut. The same shortcut that makes disabling Audio Guidance fast (hold Mute for 3 seconds) can also accidentally enable it. If anyone in your household holds the Mute button while trying to mute the TV, they might toggle Audio Guidance back on. Briefing household members on this sensitivity helps.
Consider disabling automatic software updates (optional). Go to Settings → Support → Software Update → Auto Update → Off. This gives you control over when updates are applied, so you can check your settings immediately afterward. Just remember to manually check for security updates periodically - how to update apps on lg tv covers the manual update process.
Bookmark this guide. Seriously. Having the correct settings path on hand means a 30-second fix instead of a 30-minute search when the voice inevitably comes back after the next update.
FAQ: LG TV Voice and Audio Guidance Troubleshooting
Why does my LG TV announce the volume level and channel number when I change them?
Your LG TV announces volume and channel changes because the Audio Guidance accessibility feature is enabled. It reads aloud system events like volume adjustments, channel switches, and menu navigation. To stop it, press and hold the Mute button for 3 seconds and toggle Audio Guidance to Off. Alternatively, go to Settings → All Settings → General → Accessibility → Audio Guidance and switch it off. This works on all LG Smart TV models from webOS 3.0 through webOS 25.
Is Audio Guidance the same as Audio Description on LG TV?
No, they're different features that serve different purposes. Audio Guidance reads aloud menu items, settings, volume levels, and channel names as you navigate the TV interface. Audio Description narrates visual action during TV shows and movies - describing what characters are doing, scene transitions, and visual details. They have separate settings and must be disabled independently. Turning off Audio Guidance has no effect on Audio Description, and vice versa.
My cursor or pointer doesn't work on my LG TV - what happened?
If your Magic Remote's on-screen pointer has disappeared, Audio Guidance is very likely the cause. When Audio Guidance is enabled, it automatically disables the pointer to prevent conflicts with the screen-reading navigation. Turn off Audio Guidance via Settings → Accessibility → Audio Guidance → Off, and the pointer returns immediately. If the pointer still doesn't work after disabling Audio Guidance, check how to fix lg tv screen problems for additional display troubleshooting.
Can I turn off voice on LG TV during initial setup?
Yes. When the setup wizard begins, press and hold the Mute button for 3 seconds. The Accessibility quick menu opens even during initial setup, allowing you to toggle Audio Guidance to Off before proceeding through the configuration screens. This is especially helpful since Audio Guidance ships enabled by default on all LG TVs.
Why does Audio Guidance keep turning back on after I disable it?
Two common causes. First, firmware updates can reset accessibility preferences to their defaults, re-enabling Audio Guidance. After any software update, check your Accessibility settings. Second, a software glitch may prevent the toggle state from saving properly - a full power cycle (unplug for 5 minutes) usually resolves this. If the issue persists, update your firmware and try the re-toggle trick described in Section 10. For related performance issues, why is my lg tv so slow covers common software-related slowdowns.
Does turning off Audio Guidance affect LG TV voice commands?
No. Audio Guidance and voice commands are completely independent features. Audio Guidance controls the screen-reading narration, while voice commands use the microphone on the Magic Remote through LG's AI Service settings. You can disable Audio Guidance while keeping voice commands fully functional, or disable both - they're controlled separately.
How do I turn off audio description on Netflix on my LG TV?
Start playing any show or movie on Netflix. Tap the Audio & Subtitles icon (the speech bubble icon) on screen. Select the audio track labeled "English" - not the one that includes "[Audio Description]" or "[AD]" in its name. This changes only the Netflix audio track and doesn't affect any TV-level settings. If the audio description persists, try how to clear netflix cache on lg smart tv and then reselect the correct audio track.
How do I find my LG TV's webOS version?
Go to Settings → All Settings → General → About This TV (or Support → About This TV on some models). The webOS version number and TV software version are displayed on this screen. Knowing your webOS version helps you follow the correct settings path - webOS 23+ uses Settings → General → Accessibility, while webOS 5.0 and earlier skips the General step. For help locating your complete model information, see how to find lg tv model number.
Additional common questions:
If your LG TV has been randomly turning off, why does my lg tv keep turning off addresses power-related issues. And if the TV turns on by itself (often related to the "Always Ready" feature discussed in Section 11), why does my lg tv turn on by itself explains the fix. For adjusting other display settings while you're in the menu, how to adjust brightness on lg tv is a useful companion guide.
Conclusion
Three voice features, three different disable methods - and now you know all of them.
Audio Guidance (the menu narrator) is disabled in Settings → Accessibility → Audio Guidance → Off, or by holding the Mute button for 3 seconds. Audio Description (the show narrator) requires disabling the setting at the TV level and within individual streaming apps like Netflix and Prime Video. Voice Recognition and LG ThinQ AI are managed through Settings → General → AI Service.
The fastest fix for most people: hold the Mute button for 3 seconds and toggle Audio Guidance off. That single action resolves roughly 80% of "my LG TV won't stop talking" issues.
Bookmark this page. Firmware updates can occasionally reset accessibility preferences, and having the correct path on hand beats searching from scratch. It's also worth noting that Audio Guidance is a genuinely valuable feature for visually impaired users - it just happens to be one that's easy to activate accidentally and confusing to disable when you don't know where to look.
Whether you own the latest 2026 OLED or a trusty pre-2020 model, is lg a good tv - and it's an even better one now that you've got full control over every voice feature. If you're considering an upgrade, what is the best lg tv covers the current lineup for every budget and use case.