Learn how to unlock your Samsung hospitality TV with our comprehensive guide. Includes all unlock codes (Mute+119+Enter), step-by-step methods, password resets, HDMI enablement, and model-specific solutions for HG, HAU, HBU series.
Your Samsung TV won't let you access HDMI. The settings are greyed out. Every time you press the source button, nothing happens. Sound familiar?
You're dealing with hospitality mode - a restriction Samsung builds into commercial TVs to lock down features for hotel environments. Whether you purchased a secondhand hospitality TV or you're a traveler trying to connect your laptop in a hotel room, the frustration is real.
The good news? Most Samsung hospitality TVs can be unlocked in under 60 seconds using a simple button sequence. This guide walks you through every Samsung hospitality TV unlock method, code database, and troubleshooting solution you'll need.
Before diving into the technical details, try this - it works on roughly 80% of Samsung hospitality TVs.
Step | Action | What Happens |
|---|---|---|
1 | Ensure TV is ON and displaying a picture | - |
2 | Press MUTE on remote | - |
3 | Press 1, then 1, then 9 within 2-3 seconds | - |
4 | Press ENTER (or OK/SELECT) | Blue menu appears |
5 | Navigate to "Hospitality Mode" | Use arrow keys |
6 | Select OFF or Standalone | - |
7 | Press POWER to save and exit | Settings saved |
Success indicator: A blue menu labeled "Hotel Option" or "Hospitality" should appear in the top-left corner of your screen within 2 seconds of pressing ENTER.
Timing matters. Press each button within 2-3 seconds of the previous one. Hesitate too long and the sequence resets.
If this didn't work, don't panic. Your TV likely requires a different code variation or method - we cover all of them below. If you encounter other problems with your television after unlocking, our comprehensive Samsung TV troubleshooting guide can help resolve common issues.
Code | Button Sequence | TV State | Success Rate |
|---|---|---|---|
Primary | MUTE → 1 → 1 → 9 → ENTER | ON | ~85% |
Alternative | MUTE → 1 → 1 → 9 → POWER | ON | ~75% |
Service Menu | MUTE → 1 → 8 → 2 → POWER | OFF/Standby | ~70% |
Factory Service | INFO → MENU → MUTE → POWER | OFF/Standby | ~65% |
Smart Remote | Settings → Sound Output → MUTE+UP+DOWN+OK+MUTE | ON | ~60% |
Samsung hospitality mode is a specialized TV configuration designed for hotels, hospitals, cruise ships, and other commercial environments. It's not a defect - it's an intentional feature that restricts what guests can access or modify.
Hotels enable hospitality mode for several practical reasons:
Content protection sits at the top of the list. Hotels have licensing agreements with cable providers, pay-per-view services, and streaming platforms. Blocking HDMI prevents guests from connecting unauthorized streaming devices that could circumvent these paid services.
Liability management plays a significant role too. If a guest changes picture settings, volume limits, or channel configurations, the next guest inherits those changes. Housekeeping staff would spend hours resetting TVs across hundreds of rooms.
System integration requires locked settings. Many hotels use Samsung's LYNK Cloud or Pro:Idiom systems to manage content across their entire property. These systems communicate with TVs in "Interactive" mode - changing settings could break that connection.
When a Samsung TV runs in hospitality mode, you'll typically find these features locked or disabled:
HDMI input selection (greyed out or hidden)
USB media playback
App installation and Smart Hub access
Volume limits and power-on defaults
Picture and sound customization
Channel editing and tuning
Network and WiFi settings
The extent of restrictions varies by how the original installer configured the TV. Some hospitality TVs only block HDMI access, while others disable nearly everything except basic channel surfing.
Scenario 1: Hotel guest wanting HDMI access. You packed your laptop, Fire Stick, or gaming console expecting to use the hotel TV as a display. The TV works fine for cable, but won't let you switch to HDMI. Your goal is temporary access - you'll restore settings before checkout.
Scenario 2: Secondhand hospitality TV buyer. You purchased a Samsung hospitality TV at auction, from a liquidator, or through a marketplace. The TV works but remains locked in commercial mode. Your goal is permanent conversion for home use, which involves more comprehensive changes to your Samsung TV picture settings and overall configuration.
Both scenarios are addressed in this guide. And to clarify any legal concerns - unlocking a TV you own or temporarily adjusting settings on a hotel TV for personal device use isn't illegal. You're not bypassing copy protection or stealing content.
Before trying unlock codes, identify your specific model. Different Samsung series sometimes require different approaches, and knowing your model helps you find the exact solution faster.
Samsung hospitality TVs display their model number in three locations:
Back label: The most reliable source. Look for a white sticker on the back panel with "Model Code" or "Model No." followed by something like HG43AU800NFXZA.
Settings menu (if accessible): Navigate to Settings → Support → About This TV. Some hospitality configurations allow viewing this information even when other settings are locked.
Remote info button: Press the INFO or MENU button. Some models display basic information including the model number on-screen.
If you need help locating this information, our Samsung TV model number lookup guide provides detailed instructions for every Samsung TV generation.
Samsung uses a consistent naming convention for hospitality TVs. The "HG" prefix stands for "Hospitality Grade" - the clearest indicator you're dealing with a commercial unit.
Model Number Structure: HG55AU800NFXZA
Segment | Meaning | Example |
|---|---|---|
HG | Hospitality Grade | Commercial TV designation |
55 | Screen size (inches) | 55-inch display |
AU800 | Series/Year code | AU800 series (2021-2022) |
N | Region variant | North America |
FXZA | Specific configuration | US market specification |
Samsung has released numerous hospitality TV lines over the years. Here's a comprehensive breakdown of current and recent models:
HG Series (Legacy 2018-2022)
Models: HG32, HG40, HG43, HG50, HG55, HG65, HG75
The most documented series with the highest unlock success rates
Primary code Mute+119+Enter works on most units
Often found in secondhand markets from hotel renovations
HAU8000 Series (2023-2024)
Crystal UHD 4K hospitality displays
LYNK Cloud and Pro:Idiom equipped
Standard codes apply; some firmware versions resist unlocking
Smart Remote alternative method available
HBU8000 Series (2024)
Premium 4K hospitality TVs
Google Cast support added via updates
Object Tracking Sound Lite audio
Standard codes work; verify firmware version
HCU700/HCU708 Series (2024-2025)
Crystal Processor 4K
Budget-friendly hospitality option
Standard unlock codes typically effective
SmartThings Pro compatible
HU Series (2025-2026) - Latest Models
HU8000F: Flagship 2025 model with HDR10+, Dynamic Crystal Color, AirSlim design
HU6000F: Mid-range option with Crystal Processor 4K
HU701F: Flexible form factor for various room configurations
All feature Google Cast, Disney+, Prime Video integration
Available in 43", 50", 55", 65", 75", and 85" sizes
Codes being actively verified by community - standard sequences likely work
The newest HU series launched at HITEC 2025 includes enhanced streaming capabilities and Samsung Knox security. If you have one of these 2025-2026 models, try standard codes first but be prepared for potential variations.
This comprehensive code database compiles every verified Samsung hospitality TV unlock sequence. We've organized codes by method type and included success rate estimates based on community reports and testing.
Use these codes when your TV is powered on and displaying a picture. These are the most common methods and work on the majority of Samsung hospitality models.
Code Name | Button Sequence | Timing | Success Rate | Best For |
|---|---|---|---|---|
Standard | MUTE → 1 → 1 → 9 → ENTER | 2-3 sec between presses | ~85% | Most HG/HAU/HBU series |
Alternative | MUTE → 1 → 1 → 9 → POWER | 2-3 sec between presses | ~75% | Newer Smart Remote models |
Extended | MUTE → 1 → 1 → 9 → 8 → 6 → 4 | Fast sequence | ~50% | Some 2023+ models |
Remote requirement: These codes work best with a standard Samsung remote that has physical number buttons. If you only have the Samsung Smart Remote (One Remote) without number keys, see Method 4 below.
Service menu access provides deeper control than the standard Hotel Option menu. Use these when primary codes fail or you need to change protected settings.
Code Name | Button Sequence | Starting State | Success Rate | Caution Level |
|---|---|---|---|---|
Service Menu | MUTE → 1 → 8 → 2 → POWER | TV OFF (standby) | ~70% | ⚠️ Medium |
Factory Service | INFO → MENU → MUTE → POWER | TV OFF (standby) | ~65% | ⚠️ High |
Legacy Service | DISPLAY → P.STD → MUTE → POWER | TV OFF (standby) | ~50% | ⚠️ High |
Alternative Factory | P.STD → MENU → SLEEP → POWER | TV OFF (standby) | ~45% | ⚠️ High |
Critical warning: Service menus contain settings that can permanently damage your TV if changed incorrectly. Only modify settings you understand. Avoid touching panel calibration, factory data, or diagnostic options.
Samsung's Smart Remote (One Remote) lacks physical number keys, which complicates code entry. Here's the workaround discovered by the Samsung Community:
Crystal UHD Method:
Press Home button on remote
Navigate to Settings tab
Press Up on remote
Tab over to Sound Output
While on Sound Output, press quickly: MUTE → UP → DOWN → OK → MUTE
Blue Hotel Option menu should appear
Navigate to Hospitality Mode → change to OFF or Standalone
Press POWER to save
This method works because the Sound Output screen provides a specific context where Samsung's hidden command sequence is recognized.
If you're having trouble with your Samsung TV remote voice control or other remote functions, the issue may be related to hospitality restrictions affecting remote capabilities.
When accessing hospitality menus, you may encounter password prompts. Try these defaults in order:
8-Digit Passwords:
00000000 (most common)
12345678
11111111
4-Digit Passwords:
0000 (most common)
1234
1111
7777
9999
Samsung hospitality TVs typically don't lock out after failed password attempts, so you can try all combinations without risk.
Not sure which code to try first? Use this decision tree:
Step 1: Is your TV currently ON with a picture displayed?
YES → Try Primary Codes (Mute+119+Enter) first
NO → Try Service Menu Codes (Mute+182+Power)
Step 2: Does your remote have physical number buttons?
YES → Standard code sequences will work
NO → Use Smart Remote method or get a standard remote
Step 3: Is your TV from 2020 or newer?
YES → Primary codes likely work; Alternative codes as backup
NO → All codes applicable; Legacy Service codes may be needed
Step 4: Are settings greyed out even after entering codes?
YES → You may have a firmware-locked model - see Troubleshooting section
To properly use Samsung TV remote buttons for these codes, ensure you're pressing them in rapid succession without pausing. If your remote isn't working at all, you may need to pair Samsung TV remote again before attempting unlock codes.
This is the go-to method that works on approximately 85% of Samsung hospitality TVs. It provides access to the Hotel Option menu where you can disable restrictions and enable external inputs.
Before starting, verify:
TV is powered ON and displaying a picture (not in standby)
You have a Samsung remote with number buttons (or standard IR remote)
Remote has working batteries and is pointed at the TV
You're within 6 feet of the TV
Step 1: With your TV on and displaying any content, pick up your remote and point it directly at the TV's IR sensor (usually near the Samsung logo).
Step 2: Press the MUTE button once. Don't hold it - just a single press.
Step 3: Within 2-3 seconds, press 1, then 1, then 9 in sequence. Press each number distinctly but quickly. The rhythm should feel like tap-tap-tap, not taaaaap...taaaaap...taaaaap.
Step 4: Immediately after 9, press ENTER (labeled as OK or SELECT on some remotes).
Step 5: A blue menu should appear in the top-left corner of your screen. This is the Hotel Option menu or Hospitality menu. If nothing appears within 2 seconds, the sequence didn't register - try again.
Step 6: Using the arrow keys on your remote, navigate to Hospitality Mode. You'll see it's currently set to either "Interactive" or "ON."
Step 7: Change Hospitality Mode to OFF or Standalone. Use the left/right arrows or press ENTER to cycle through options.
Step 8: Navigate through other settings you may want to change:
External Source: Enable (allows HDMI/USB access)
Power On Source: Set to HDMI or Last Saved
Max Volume: Adjust or disable the limit
Power On Volume: Set your preferred startup volume
For detailed audio customization after unlocking, see our guide on Samsung TV sound settings.
Step 9: Press POWER on your remote to exit and save all changes. The TV will turn off. When you turn it back on, your settings should persist.
The Hotel Option menu has a distinct appearance - a blue background with white text, typically appearing in a smaller window overlaying the current picture. Main categories usually include:
Hospitality Mode (Interactive/Standalone/OFF)
SI Vendor (for system integrator settings)
Power On
Channel
Menu OSD
Clock
Music Mode
Remote Jack Pack
External Source
Bathroom Speaker
Welcome Message
If you see a different menu or no menu at all, you may have accessed a different service area - press POWER to exit safely.
Menu appears but options are greyed out: The TV may have an additional password lock. Try entering 0000 or 1234 when prompted. If no prompt appears, try Method 2 for deeper access.
Nothing happens after entering the code: Verify your remote is working by testing the volume buttons. If volume works, retry the sequence faster. If volume doesn't work, replace batteries or try a different remote.
Menu flashes briefly then disappears: Some TVs auto-close menus quickly. Re-enter the code and immediately navigate before the menu times out.
If you successfully changed settings but encounter a Samsung TV input source problem afterward, the external source may need to be explicitly enabled in the Hotel Option menu.
When Method 1 doesn't work or you need access to more advanced settings, the service menu provides deeper control. This method requires the TV to be OFF (in standby mode with the red light visible).
Method 1 (Mute+119+Enter) didn't produce any menu
Hotel Option menu appeared but critical settings were locked
You need to reset passwords or access diagnostic functions
TV seems to ignore all hospitality menu commands
TV must be in standby mode (powered off via remote, red indicator light on)
Standard remote with number buttons
Patience - this method takes longer to activate
Step 1: Turn off your TV using the remote control. The TV should enter standby mode with a small red light indicating it has power but isn't fully on.
Step 2: Wait 5 seconds. This allows the TV's processor to fully transition to standby state.
Step 3: Press the following buttons in rapid sequence: MUTE → 1 → 8 → 2 → POWER
Press POWER last - this is what wakes the TV and triggers service mode entry.
Step 4: The TV will power on and enter service mode. This process takes approximately 15-20 seconds. You'll see a different startup sequence than normal.
Step 5: Look for a menu labeled "ADJUST," "OPTION," or "Service Menu." The layout differs from the standard Hotel Option menu.
Step 6: Navigate using arrow keys to find hospitality-related settings. Look for:
Hotel Option (submenu)
Hospitality Mode
External Source
System Lock
Step 7: Make your changes carefully. Only modify settings you understand.
Step 8: Press POWER to exit and save. The TV will restart normally.
The service menu contains powerful options that can brick your TV if misused. Here's what you can and cannot safely change:
✅ SAFE to modify:
Hospitality Mode (ON/OFF/Standalone)
External Source (Enable/Disable)
Volume Limits
Power On settings
Welcome Message
Clock settings
Channel settings
⚠️ CAUTION required:
Panel settings
Calibration values
Factory data
❌ NEVER touch:
NVRAM options
Service adjustment values
Hardware diagnostic settings
Any setting labeled "Factory Use Only"
If you accidentally change something and your TV behaves strangely, a Samsung TV firmware update sometimes resolves issues, though this typically requires normal TV access.
The service menu may require a password. Try these in order:
0000
1234
00000000
12345678
If none work, the TV may have been configured with a custom password by the original installer. See Section 11 for password reset procedures.
When primary methods fail, these alternative sequences can access different service areas or work around certain firmware restrictions.
This sequence accesses the factory service menu on older Samsung models and some newer units where standard codes are blocked.
Starting state: TV OFF (standby)
Sequence: INFO → MENU → MUTE → POWER
Press all four buttons in rapid succession. The TV will power on and display a factory menu different from the Hotel Option menu. Navigate carefully - this menu controls more hardware-level settings.
Older Samsung hospitality TVs (pre-2020) sometimes respond to this legacy combination.
Starting state: TV OFF (standby)
Sequence: DISPLAY → P.STD → MUTE → POWER
Note: DISPLAY and P.STD buttons may be labeled differently on various remotes. DISPLAY is sometimes INFO, and P.STD (Picture Standard) may be a dedicated button or accessible through PICTURE mode cycling.
Another legacy option for older models:
Starting state: TV OFF (standby)
Sequence: P.STD → MENU → SLEEP → POWER
If you're methodically trying all codes, use this checklist:
# | Code | State | Tried? | Result |
|---|---|---|---|---|
1 | MUTE+119+ENTER | ON | ☐ | |
2 | MUTE+119+POWER | ON | ☐ | |
3 | MUTE+182+POWER | OFF | ☐ | |
4 | INFO+MENU+MUTE+POWER | OFF | ☐ | |
5 | DISPLAY+P.STD+MUTE+POWER | OFF | ☐ | |
6 | P.STD+MENU+SLEEP+POWER | OFF | ☐ | |
7 | Smart Remote Method | ON | ☐ |
If none of these codes work and you're getting a Samsung TV function not available message, the TV may have firmware-level restrictions that prevent unlocking entirely.
Lost the remote? Hotel didn't provide one that works? You still have options for unlocking a Samsung hospitality TV.
Most Samsung TVs have physical control buttons, though their location varies by model:
Common button locations:
Bottom center, behind the Samsung logo
Right side of the back panel
Underneath the front bezel
Small joystick controller on the bottom edge
Button combination attempt:
Locate the power button and volume buttons on the TV
With the TV OFF, press and hold POWER + VOLUME DOWN simultaneously
Hold for 15 seconds
The TV may enter a diagnostic or reset mode
This method's success varies significantly by model. Some TVs display a service menu, others perform a factory reset, and many do nothing.
If your TV has a joystick-style controller, you can often change channel without remote and access basic menus, though hospitality restrictions may still apply.
If your smartphone has an IR blaster (common on some Android phones), you can use it as a remote:
Download a Samsung TV remote app (many free options on Play Store)
Point your phone at the TV and select Samsung
Test basic functions like volume and power
Use the number pad in the app to enter unlock codes
Popular IR remote apps include Peel Smart Remote, AnyMote, and manufacturer-specific options.
For Smart TVs connected to WiFi, the SmartThings app can control your TV from any smartphone:
Download Samsung SmartThings from your app store
Create or sign into your Samsung account
Ensure your phone and TV are on the same WiFi network
Add your TV as a device in the app
Use the app's remote interface to enter unlock codes
This requires the TV to have network access and SmartThings compatibility - many hospitality TVs have this disabled. However, learning how to set up Samsung TV without remote using SmartThings can be valuable for various situations.
A universal remote can work if properly programmed:
Purchase a universal remote compatible with Samsung TVs
Look up the Samsung code for your remote brand (commonly 0101, 0107, 0019)
Follow your universal remote's programming instructions
Test all functions before attempting unlock codes
Use the universal remote to enter Mute+119+Enter sequence
You can follow our guide on how to sync universal remote to Samsung TV for detailed programming steps.
As a last resort, Samsung service remotes are available for purchase online. These specialized remotes have additional buttons that can access service menus directly. Search for "Samsung service remote" or "Samsung BN59-01178B" on Amazon or eBay.
Even without full remote access, the TV's physical buttons can typically change volume without remote, which helps verify the TV is responding to inputs.
When unlock codes don't work and settings remain inaccessible, a factory reset might help - but understand its limitations for hospitality TVs.
Factory reset may NOT remove hospitality mode on true commercial Samsung TVs. Here's why: Hospitality mode isn't stored in user settings that get reset. It's often burned into firmware or restored automatically after reset via Pro:Idiom or LYNK Cloud systems.
A factory reset will:
Clear WiFi networks and app logins
Reset picture and sound settings
Delete saved channels and preferences
Remove parental controls and PINs
A factory reset will NOT always:
Disable hospitality mode on firmware-locked TVs
Enable previously blocked HDMI ports
Remove commercial TV designations
Change the TV from Interactive to Standalone mode
That said, a reset is still worth trying - it works on some models, especially older ones.
If you can access the Settings menu (even partially):
Press HOME on your remote
Navigate to Settings → General (or General & Privacy)
Select Reset
Enter PIN when prompted (default: 0000)
Confirm reset
TV will restart and display initial setup screen
If settings menu access is blocked:
Turn TV OFF and unplug from power
Locate POWER and VOLUME DOWN buttons on TV
Press and hold both buttons simultaneously
While holding, have someone plug the TV back in
Continue holding until reset screen appears (15-30 seconds)
Follow on-screen prompts
Some Samsung models have a small reset button on the back panel:
Locate the tiny pinhole labeled RESET on the back of the TV
Use a paperclip or similar tool to press the button
Hold for 10-15 seconds
TV will restart and may enter factory state
After a successful reset, the TV will display initial setup screens asking for:
Language selection
Country/Region
Network connection
Channel scanning
Terms acceptance
If the TV immediately returns to hospitality mode or asks for a room number/organization name, it's a true commercial TV designed for that function. At this point, your options are limited.
If you encounter a Samsung TV stuck on setup screen situation after reset, it may indicate the TV is trying to communicate with hotel systems that no longer exist. Complete the setup as a "Standalone" device if possible.
For TVs that become unresponsive during reset attempts, our guide on fixing a Samsung TV frozen screen provides additional recovery steps.
For most users, the ultimate goal is HDMI access - connecting a Fire Stick, Chromecast, gaming console, or laptop. This section focuses specifically on enabling external inputs.
Hotels disable HDMI for several reasons:
Prevent circumvention of pay-per-view services
Avoid guests leaving devices connected
Reduce support calls about "the TV isn't working" (when it's actually input selection confusion)
Protect content licensing agreements
After accessing the Hotel Option menu (via Mute+119+Enter):
Step 1: Navigate to External Source or Source Settings in the Hotel Option menu.
Step 2: You'll see options for each input:
HDMI 1: Enable/Disable
HDMI 2: Enable/Disable
USB: Enable/Disable
AV: Enable/Disable
Step 3: Enable all HDMI inputs you plan to use. Toggle each to Enable or ON.
Step 4: Optionally, set Power On Source to your preferred HDMI input. This makes the TV automatically switch to your connected device when powered on.
Step 5: Exit the menu and press POWER to save changes.
Step 6: Now use your remote's SOURCE button to select HDMI. The input should appear and function normally.
With HDMI enabled, connect your devices:
Amazon Fire Stick / Roku / Chromecast:
Plug the streaming device into an enabled HDMI port
Connect the device's power cable to USB port on TV or wall outlet
Press SOURCE and select the corresponding HDMI input
Complete device setup using its remote
If your Fire Stick doesn't display anything, our guide on Firestick not working Samsung TV troubleshooting can help resolve common issues.
Laptop Connection:
Connect HDMI cable from laptop to TV
Select correct HDMI input on TV
On laptop, press Windows+P (Windows) or use Display preferences (Mac) to extend or mirror display
For Apple users, we have a detailed tutorial on how to connect MacBook to Samsung TV covering both wired and wireless options.
Gaming Console:
Connect console to HDMI port
Ensure console is powered on
Select HDMI input on TV
Adjust game mode in TV picture settings for reduced input lag
HDMI enabled but no signal:
Verify cable is firmly seated at both ends
Try a different HDMI port
Test with a different cable
Ensure source device is powered on and not in sleep mode
For persistent signal issues, you may need to reset HDMI ports Samsung TV through the service menu or try our Samsung TV no signal troubleshooting guide.
If HDMI remains inaccessible after all attempts, consider these alternatives:
Use the TV's built-in streaming apps: Many Samsung hospitality TVs include Netflix, Samsung TV Plus, and other apps pre-installed.
Connect a streaming device to your phone's hotspot: Some streaming devices can connect directly to mobile hotspots for content access.
Screen mirror wirelessly: If the TV supports SmartThings or screen mirroring, you may be able to cast content from your phone without HDMI.
Password prompts appear when accessing protected hospitality settings. Here's how to handle them.
You'll encounter password requests when:
Entering the Hotel Option menu on some models
Attempting to change certain settings
Trying to perform a factory reset
Accessing the service menu
4-Digit Passwords (in order of likelihood):
0000 ← Try this first
1234
1111
7777
9999
0101
1212
8-Digit Passwords (in order of likelihood):
00000000 ← Try this first
12345678
11111111
00001234
87654321
Samsung TVs typically don't lock out after failed attempts, so you can try multiple passwords without consequences:
Start with 0000 (most common default)
If rejected, try 1234
Work through the list systematically
Don't rush - enter each digit clearly
If you previously set a custom PIN and forgot it, the service menu can sometimes reset it:
Access service menu (MUTE → 1 → 8 → 2 → POWER with TV off)
Navigate to System or Password settings
Look for "Reset PIN" or "Master PIN Reset"
Use master reset sequence on remote if prompted
Master PIN reset sequence (some models): With a password prompt on screen, press: MUTE → 8 → 2 → 4 → POWER
This works on select Samsung models and resets the PIN to factory default (usually 0000).
For password issues related to other TV features, our guide on Samsung TV parental controls includes additional PIN reset information.
These two modes determine how your Samsung hospitality TV operates - and understanding them is crucial for successful unlocking and home conversion.
Standalone mode means the TV operates independently without connecting to external hotel management systems. In this mode:
TV functions as a self-contained unit
No communication with Set-Back-Box (SBB) or Set-Top-Box (STB)
Full menu access becomes possible (once hospitality mode is disabled)
External inputs can be enabled
Apps may be accessible depending on firmware
TV doesn't require network connection to hotel systems
For home use, always select Standalone mode.
Interactive mode means the TV communicates with hotel infrastructure through systems like:
Samsung LYNK Cloud: Cloud-based management for remote control of all hotel TVs
Pro:Idiom: Content protection encryption for pay-TV services
SBB/STB devices: Set-back-boxes or set-top-boxes that control TV content
In Interactive mode, the TV expects commands from external systems. Settings may reset automatically, restrictions may reapply, and the TV may display hotel-specific content or prompts.
True hospitality TVs frequently offer only Standalone and Interactive options - not a complete "OFF" switch for hospitality mode. This is by design.
Samsung builds hospitality TVs specifically for commercial environments. The firmware assumes the TV will always be in one of these modes. A complete "OFF" option would defeat the purpose of the commercial product line.
If you see only Standalone/Interactive:
Choose Standalone
This gives you the most freedom
You may still need to enable individual features like External Source
If Your Goal Is... | Select... | Why |
|---|---|---|
Permanent home use | Standalone | Independent operation |
Hotel guest HDMI access | Standalone | Enables external inputs |
Preserving ability to return to hotel mode | Interactive | Don't change; enable HDMI only |
Troubleshooting a stubborn TV | Standalone | May unlock additional options |
Even with the right codes, you may encounter obstacles. This section provides a systematic troubleshooting approach for every common problem.
Symptoms: You enter codes correctly but nothing happens. No menu appears.
Causes & Solutions:
Possible Cause | Solution |
|---|---|
Wrong code for your model | Try all codes in the database systematically |
Timing too slow | Press buttons faster; complete sequence in 3 seconds |
Remote not working | Test volume/power buttons; replace batteries |
TV not receiving IR signal | Clean IR sensor; reduce distance; remove obstructions |
Firmware blocks all codes | TV may be permanently locked - see "When to Give Up" |
Symptoms: Hotel Option menu displays but you can't select or change certain options.
Causes & Solutions:
Possible Cause | Solution |
|---|---|
Password protection | Enter default passwords (0000, 1234) |
Firmware-locked restrictions | Try service menu access (Method 2) |
Interactive mode active | First switch to Standalone mode |
Feature not supported on model | Some restrictions are hardware-level |
Symptoms: A password screen appears when trying to access or change settings.
Solutions:
Try all default passwords listed in Section 11
Attempt master PIN reset sequence
Access service menu to reset password
Factory reset may clear password (but also clears other settings)
Symptoms: You successfully change settings, but they revert after turning the TV off and on.
Causes & Solutions:
Possible Cause | Solution |
|---|---|
Auto-restore feature | Disable "Power On Hotel Mode" in service menu |
Interactive mode restoring settings | Switch to Standalone mode |
LYNK Cloud connection | Disconnect from network; disable cloud features |
Firmware override | May require service-level intervention |
Symptoms: TV displays a message indicating it's a hospitality-only device and refuses all attempts.
Reality check: This typically means you have a true commercial TV with firmware-locked restrictions that cannot be bypassed through normal methods.
Options:
Contact Samsung support for commercial products
Accept limitations and use TV for basic viewing only
Connect streaming devices via HDMI if that input works
Consider TV for hotel/commercial resale instead of home use
Symptoms: Your Samsung Smart Remote lacks number buttons, making code entry impossible.
Solutions:
Use the Smart Remote method (Settings → Sound Output → MUTE+UP+DOWN+OK+MUTE)
Purchase a standard Samsung remote with number pad
Use SmartThings app which has on-screen number pad
Program a universal remote with number buttons
START: Try MUTE+119+ENTER (TV ON)
│
├─► Menu appears?
│ ├─► YES → Change settings → DONE ✓
│ └─► NO → Continue ↓
│
├─► Try alternative code MUTE+119+POWER
│ ├─► Menu appears? → Change settings → DONE ✓
│ └─► NO → Continue ↓
│
├─► Try service menu MUTE+182+POWER (TV OFF)
│ ├─► Menu appears? → Change settings carefully → DONE ✓
│ └─► NO → Continue ↓
│
├─► Try INFO+MENU+MUTE+POWER (TV OFF)
│ ├─► Menu appears? → Change settings carefully → DONE ✓
│ └─► NO → Continue ↓
│
├─► Is your remote working? (Test volume)
│ ├─► NO → Get different remote → Start over
│ └─► YES → Continue ↓
│
└─► TV is likely firmware-locked
Consider alternatives or professional service
Some Samsung hospitality TVs genuinely cannot be unlocked. Signs you've reached this point:
All codes produce no response
TV displays "commercial use only" messages
Factory reset doesn't change hospitality status
Service menu shows no hospitality options
Your options at this point:
Use the TV as-is for basic cable/antenna viewing
Connect a streaming device (Fire Stick, Chromecast) via any working HDMI port - though you may encounter Samsung TV buffering issues depending on your network setup
Sell the TV to a hotel/hospitality buyer
Contact Samsung commercial support for professional service options
If your TV has become extremely sluggish during troubleshooting attempts, review our guide on why a Samsung TV so slow to address performance issues.
For TVs that keep restarting during code attempts, our Samsung TV keeps rebooting guide may help stabilize the system.
And if the TV freezes during menu navigation, the Samsung TV keeps freezing troubleshooting page provides recovery steps.
Different Samsung hospitality series have specific quirks and considerations. This section provides targeted guidance for each major product line.
Models: HG32, HG40, HG43, HG50, HG55, HG65, HG75
The HG series represents Samsung's long-running hospitality line and the most commonly encountered models in secondhand markets.
Unlock characteristics:
Primary code MUTE+119+ENTER has ~90% success rate
Standard remotes work best; Smart Remotes may require app
Most units don't have firmware-level locks
Factory reset typically preserves Standalone mode once set
Known issues:
Older HG32 models sometimes require INFO+MENU+MUTE+POWER sequence
Some late-production HG models have updated firmware with additional protections
Recommendation: Start with MUTE+119+ENTER. If no response, try service menu codes.
The HAU8000 introduced Crystal UHD technology to Samsung's hospitality lineup with improved picture quality and LYNK Cloud integration.
Unlock characteristics:
Primary code works on most units
Smart Remote method (MUTE+UP+DOWN+OK+MUTE from Sound Output) available
Some firmware versions have enhanced security
Known issues:
Certain HAU8000 firmware builds resist standard codes
Interactive mode may auto-enable on network connection
Google Cast support varies by firmware version
Recommendation: Try primary code first. If unsuccessful, use Smart Remote method from Settings → Sound Output screen. Consider disconnecting from network to prevent remote management.
Samsung's premium 2024 hospitality offering with Object Tracking Sound Lite and enhanced streaming capabilities.
Unlock characteristics:
Standard codes generally effective
Google Cast functionality added via updates
SmartThings Pro compatibility
Known issues:
Newest firmware may have additional protections
Some units shipped with Interactive mode enforced
Samsung Knox security may interfere with deep service access
Recommendation: Standard codes should work. If facing resistance, verify your remote has functioning number keys and try service menu access.
Budget-friendly hospitality option with Crystal Processor 4K.
Unlock characteristics:
Standard codes typically effective
Simpler software stack means fewer complications
Good candidate for home conversion
Known issues:
Some units lack full app store access even when unlocked
Limited streaming app selection compared to premium models
Recommendation: These models usually unlock without problems using primary codes.
Samsung's newest hospitality lineup including HU8000F, HU6000F, and HU701F.
Unlock characteristics:
Standard codes likely work (community verification ongoing)
Google Cast built-in
Disney+, Prime Video, Netflix pre-installed
Samsung Knox enterprise security
Known issues:
Very new models - community knowledge still developing
Enhanced cloud connectivity may complicate permanent home conversion
Firmware updates may change code effectiveness
Recommendation: Start with standard codes. These TVs have advanced features that work well once unlocked. Join Samsung Community forums for the latest verified methods on 2025+ models.
If you've purchased a Samsung hospitality TV for home use, this section provides a complete conversion workflow.
Work through each item systematically:
☐ Step 1: Disable Hospitality Mode
Access Hotel Option menu (MUTE+119+ENTER)
Set Hospitality Mode to OFF or Standalone
Save and restart TV
☐ Step 2: Enable All External Inputs
In Hotel Option menu, enable HDMI 1, HDMI 2, HDMI 3
Enable USB ports for media playback
Enable any AV inputs you may use
☐ Step 3: Disable Auto-Revert Features
Look for "Power On Hotel Mode" or similar option
Set to OFF or Disable
This prevents settings from resetting after power cycles
☐ Step 4: Configure Power Settings
Set Power On Source to "Last Saved" or your preferred input
Adjust Power On Volume to your preference
Disable any welcome messages or hotel branding
☐ Step 5: Connect to Home WiFi
Navigate to Settings → Network
Select your home WiFi network
Enter password and connect
For wired connections, using a Samsung TV ethernet connection often provides more stable streaming performance.
If WiFi isn't available, you can also connect Samsung TV mobile hotspot temporarily.
☐ Step 6: Sign into Samsung Account
If apps are available, create or sign into Samsung account
This enables app downloads and smart features
May not be available on all hospitality models
☐ Step 7: Install Streaming Apps
Access Samsung App Store (if available)
Download Netflix, YouTube, Disney+, etc.
Sign into each app with your credentials
☐ Step 8: Adjust Picture and Sound
Customize picture mode to your preference
Adjust sound settings for your room
These settings should now persist
Even after full conversion, some hospitality TVs have permanent limitations:
No app store access: Some hospitality models lack the Samsung App Store entirely. The firmware simply doesn't include it. You'll need external streaming devices.
Pro:Idiom interference: The Pro:Idiom encryption system may prevent certain content playback or introduce compatibility issues with some services.
No firmware updates: Samsung may not provide consumer firmware updates for commercial models. Your TV stays on its current software version indefinitely.
Limited warranty: Commercial TVs have different warranty terms. Your consumer purchase likely has no Samsung warranty coverage.
Set appropriate expectations for your converted hospitality TV:
Feature | Likely Status |
|---|---|
Basic TV functions | ✓ Work normally |
HDMI inputs | ✓ Work after enabling |
USB media playback | ✓ Work after enabling |
Built-in streaming apps | Maybe - model dependent |
App store downloads | Maybe - model dependent |
Firmware updates | ✗ Generally unavailable |
Voice assistant features | Maybe - may be disabled |
Screen mirroring | ✓ Usually works |
If your hospitality TV lacks built-in apps or you encounter Samsung TV streaming issues, external streaming devices solve most problems:
Amazon Fire Stick: Affordable, wide app selection, easy to use Roku: Excellent interface, no brand lock-in Chromecast: Best for phone-based casting Apple TV: Premium option for Apple ecosystem users Android TV box: Maximum flexibility and customization
Connect any of these devices to an enabled HDMI port and you'll have full streaming capabilities regardless of your TV's built-in limitations.
The most reliable method is pressing MUTE → 1 → 1 → 9 → ENTER with the TV powered on. This sequence opens the Hotel Option menu where you can disable Hospitality Mode by setting it to "OFF" or "Standalone." Save changes by pressing POWER. If this code doesn't work, try alternative sequences like MUTE → 1 → 8 → 2 → POWER with the TV in standby mode.
Multiple codes exist depending on your model:
MUTE+119+ENTER - Primary code (TV on), ~85% success rate
MUTE+119+POWER - Alternative (TV on), ~75% success rate
MUTE+182+POWER - Service menu (TV off), ~70% success rate
INFO+MENU+MUTE+POWER - Factory service (TV off), ~65% success rate
Yes, most Samsung hospitality TVs can be converted for home use. After disabling hospitality mode and enabling external inputs, the TV functions like a standard consumer model. However, some features may be permanently limited - certain models lack app stores, can't receive firmware updates, and may have Pro:Idiom encryption that affects specific content.
The TV is operating in its intended commercial configuration. This happens because: the previous owner (hotel) configured it for commercial use, firmware-level settings prevent automatic consumer mode, or the TV is an "Interactive" model designed to communicate with hotel systems. Standard unlock codes resolve this in most cases.
Common defaults include:
8-digit: 00000000, 12345678, 11111111
4-digit: 0000, 1234, 1111, 7777, 9999
Try 0000 first - it's the most common factory default across Samsung TV products.
Access the Hotel Option menu (MUTE+119+ENTER), navigate to "External Source" or "Source Settings," and enable each HDMI input individually. Save with POWER button. The SOURCE button on your remote should now allow HDMI selection.
Commercial hospitality TVs have different warranty terms than consumer models. If you purchased from an authorized business channel, contact Samsung Business support for warranty clarification. Secondhand hospitality TVs typically have no transferable warranty regardless of unlock status.
Using unlock codes to access HDMI on a hotel room TV for personal device use (laptop, gaming console) isn't illegal - you're not bypassing copy protection or stealing content. Unlocking a hospitality TV you personally own for home use is also legal. The unlock process doesn't violate any laws in most jurisdictions.
Standalone means the TV operates independently without connecting to hotel management systems. Interactive means the TV communicates with external systems like LYNK Cloud or Pro:Idiom for centralized control. For home use, always choose Standalone.
An auto-restore feature is active, or the TV is in Interactive mode reconnecting to (now non-existent) hotel systems. Disable "Power On Hotel Mode" in the service menu and ensure the TV is set to Standalone mode. Disconnecting from networks can also help prevent automatic restoration.
It depends on the model. Some hospitality TVs include Netflix pre-installed. Others have the Samsung App Store where Netflix can be downloaded. Some models lack app capabilities entirely. If Netflix isn't available, connect a streaming device like Fire Stick or Roku to an enabled HDMI port.
For older models, you might also check if Samsung TV Plus on older TV options are available as a free streaming alternative.
Navigate to Settings → General → Reset, enter PIN (default 0000), and confirm. Alternatively, with TV unplugged, press and hold POWER+VOLUME DOWN while plugging back in. Note that factory reset may not disable hospitality mode on all models - it resets user settings but commercial firmware may persist.
Try these alternatives in order:
MUTE+119+POWER (TV on)
MUTE+182+POWER (TV off, standby)
INFO+MENU+MUTE+POWER (TV off)
Smart Remote method from Sound Output screen
Different remote if available
If nothing works after all attempts, the TV may have firmware-level locks.
Check the white label on the back panel (most reliable), or access Settings → Support → About This TV if the menu is accessible. Pressing INFO on some models displays basic information including model number. Model numbers starting with "HG" indicate hospitality grade TVs.
Some firmware-locked TVs cannot be unlocked through standard methods. These are typically designed for specific commercial deployments with enhanced security. Options include contacting Samsung Business support, using the TV as-is for basic viewing, or connecting streaming devices via HDMI (if that port works).
If you're curious about security features, our guide on whether Samsung TVs have cameras addresses privacy concerns for both hospitality and consumer models.
You've made it through the complete guide. Here's a quick recap of your four main unlock methods:
Standard Method (MUTE+119+ENTER) - Works on most Samsung hospitality TVs, requires TV to be ON
Service Menu Method (MUTE+182+POWER) - Deeper access when standard codes fail, requires TV OFF
Alternative Codes (INFO+MENU+MUTE+POWER) - Backup options for resistant models
Smart Remote Method - For remotes without number buttons, accessed through Sound Output screen
With your Samsung hospitality TV unlocked, you can:
✓ Connect laptops, gaming consoles, and streaming devices via HDMI ✓ Install streaming apps (model dependent) ✓ Customize picture and sound settings to your preference ✓ Use USB ports for media playback ✓ Connect to your home WiFi network ✓ Use the TV as a normal home entertainment device
Your settings may need re-application after:
Firmware updates (rare on hospitality models)
Factory resets
Extended power outages
Network reconnection in some cases
Bookmark this guide for future reference - you may need these codes again someday.
If you found this guide helpful, consider sharing it with others facing the same frustration. Many people purchase secondhand hospitality TVs without realizing they're locked, and travelers regularly encounter hotel TV restrictions.
For any other Samsung TV issues you might encounter, our comprehensive Samsung TV help guide covers everything from connectivity problems to picture quality optimization.
Thank you for reading the most comprehensive Samsung hospitality TV unlock resource available. We've compiled years of community knowledge, verified codes, and troubleshooting wisdom to help you get the most from your television.
This guide was researched and verified in February 2026. Samsung hospitality TV codes and methods are based on community testing, Samsung Community forums, and direct verification. Individual results may vary based on specific model firmware versions.