Learn how to use Insignia TV remote apps for Fire TV & Roku editions. Step-by-step setup guides, troubleshooting fixes, app comparisons & IR blaster alternatives. Updated January 2026.
Your Insignia TV remote disappeared between the couch cushions again - or maybe the batteries died at the worst possible moment. Either way, you're staring at a frozen screen and wondering how to regain control without tearing your living room apart.
Here's what most people don't realize: your smartphone can replace that physical remote entirely, often with better features than the original. The catch? Insignia doesn't actually make their own remote app. Instead, you'll need to use platform-specific apps that match your TV's operating system.
After testing every major remote app option across multiple Insignia TV models throughout late 2025 and into January 2026, I've assembled everything you need to know about controlling your Insignia TV from your phone. Whether you have a Fire TV Edition, an older Roku model, or a non-smart Insignia that requires an IR blaster, this guide covers the complete setup process, troubleshooting steps when things go wrong, and honest comparisons of your best app options.
Before downloading anything, you need to identify which operating system powers your Insignia TV. This single factor determines exactly which app will work for you.
The 30-Second Identification Test
Turn on your TV and watch the startup screen. Fire TV Edition models display an orange Amazon Fire TV logo. Roku Edition models show the purple Roku logo and interface. Non-smart Insignia TVs simply display the channel or input source without any streaming interface.
If you're unsure about your TV's operating system, you can learn how to find Insignia TV model number on the back panel or in Settings > About. Models starting with "NS-xxF" typically indicate Fire TV Edition.
Quick Reference: Which App Do You Need?
Your TV Type | How to Identify | Recommended App | Setup Time |
|---|---|---|---|
Fire TV Edition | Orange Fire TV logo on startup, Alexa voice remote | Amazon Fire TV App | 3-5 minutes |
Roku Edition | Purple Roku interface, channel tiles layout | Roku Mobile App | 3-5 minutes |
Non-Smart/Older | No streaming interface, antenna/cable only | IR Blaster App (requires compatible phone) | 5-10 minutes |
Important clarification: There is no official "Insignia Remote App" branded by Insignia or Best Buy. Any app in the app stores claiming to be the official Insignia remote is a third-party product. For Fire TV Edition televisions (which represent the vast majority of Insignia smart TVs sold since 2020), you'll use Amazon's official Fire TV app. For Roku Edition models, you'll use the official Roku Mobile app.
For users with non-smart Insignia TVs, your only smartphone-based option involves IR blaster apps - but these only work on specific Android phones that have built-in infrared transmitters. iPhones lack this hardware entirely.
The term "Insignia TV remote app" actually refers to a category of smartphone applications rather than a single product. These apps transform your phone into a wireless remote control for your Insignia television, typically offering features the physical remote lacks.
Understanding Insignia's Brand Structure
If you're curious about who makes Insignia TVs, Insignia is Best Buy's exclusive in-house electronics brand, established in 2002. The televisions themselves are manufactured through partnerships with companies like Hisense and other ODM (Original Design Manufacturer) partners in China, then sold exclusively through Best Buy stores and BestBuy.com.
What makes Insignia TVs unique is that they run operating systems licensed from other companies. Since 2018, the majority of Insignia smart TVs have shipped with Amazon's Fire TV operating system built in. Prior to that (roughly 2015-2018), many Insignia smart TVs used Roku's platform. This arrangement means Insignia doesn't develop their own remote control apps - they rely on Amazon and Roku to provide that functionality.
How Remote Apps Connect to Your TV
WiFi-based remote apps (like the Amazon Fire TV app and Roku Mobile app) work by communicating with your TV over your home network. Your phone sends commands to your router, which relays them to your TV. This requires both devices to be connected to the exact same WiFi network.
IR blaster apps operate completely differently. They use your phone's built-in infrared transmitter to send invisible light signals directly to your TV - the same technology your physical remote uses. This method doesn't require WiFi but does require direct line-of-sight between your phone and the TV.
Advantages Over Physical Remotes
Using your phone as a remote offers several practical benefits. The virtual keyboard makes password entry and searching dramatically faster than pecking at an on-screen keyboard with arrow keys. Voice control through Alexa (Fire TV) or voice search (Roku) speeds up finding content. Private listening on Roku allows you to route TV audio through your phone's headphone jack or Bluetooth headphones - perfect for late-night viewing. For users who want to optimize their audio experience further, our guide on Insignia TV sound settings covers speaker configuration and audio output options.
Perhaps most importantly, your phone is typically within arm's reach, fully charged, and much harder to lose than a dedicated remote control.
Correctly identifying your TV's operating system is essential - using the wrong app wastes time and leads to frustration. Here's how to definitively determine which platform your Insignia TV runs.
Method 1: Startup Screen Identification
The fastest approach is watching what appears when you power on your TV.
Fire TV Edition indicators:
Orange Amazon Fire TV logo displays during boot
Home screen shows horizontal rows of content (movies, shows, apps)
"Your Apps" row with Netflix, Prime Video, Hulu tiles
"Alexa" voice search available
Roku Edition indicators:
Purple Roku logo on startup
Home screen displays a grid of channel tiles
"Streaming Channels" store prominent in interface
Purple color scheme throughout menus
Non-Smart Insignia indicators:
No streaming interface appears
TV displays antenna channels or "No Signal"
Input menu shows only HDMI, Component, Antenna options
No WiFi settings in menu
Method 2: Remote Control Examination
Your physical remote provides definitive clues about your TV's platform.
Fire TV Edition remotes feature a blue voice button with the Alexa icon, dedicated buttons for streaming services (Netflix, Prime Video), and a home button that returns to the Fire TV interface. The remote is typically compact with a minimalist design.
Roku Edition remotes have purple accent colors, dedicated channel shortcut buttons, and a distinctive purple voice/search button. The home button displays the Roku logo.
Method 3: Settings Menu Verification
Navigate to your TV's settings to confirm the operating system:
For Fire TV: Settings > Device & Software > About > Your TV You'll see "Fire OS" followed by a version number (currently Fire OS 7 or 8 for most models).
For Roku: Settings > System > About The screen displays "Roku TV" along with software version information.
Method 4: Model Number Decoding
Insignia model numbers follow a pattern that reveals TV type. You can find Insignia model number on TV by checking the sticker on the back panel.
Models with "F" in the designation (like NS-50F301NA25) indicate Fire TV Edition. This convention has been consistent across 2024-2025 model years. Older model numbers without the "F" designation may be Roku Edition or non-smart models, requiring visual confirmation using the methods above.
Once you've identified your TV type, you can proceed with the appropriate Insignia TV setup process for your specific model.
A Note About Google TV Insignia Models
As of January 2026, Insignia TVs sold in the United States run exclusively on Fire TV. Roku TV versions were discontinued for new Insignia models in 2023. While Google TV exists on other brands, it hasn't appeared on Insignia televisions in the US market. If you encounter mentions of Google TV Insignia models elsewhere, verify this information against current Best Buy listings.
Both Amazon and Roku provide free, full-featured remote apps that work seamlessly with their respective Insignia TV editions. These official apps should be your first choice - they're free, regularly updated, and include features third-party apps can't match.
Download Links:
iOS: Apple App Store (search "Amazon Fire TV")
Android: Google Play Store (publisher: AMZN Mobile LLC)
Current Features (January 2026):
The Amazon Fire TV app transforms your smartphone into a comprehensive Fire TV controller. Navigation works through either touch-based arrow buttons or a swipe-to-navigate trackpad mode. Voice control integrates directly with Alexa - tap the microphone icon and speak commands like "Open Netflix," "Search for action movies," or "Set sleep timer for 30 minutes."
Text input might be the app's most practical feature. Instead of laboriously navigating an on-screen keyboard with arrow keys, you type using your phone's keyboard. Password entry, searches, and login credentials take seconds rather than minutes.
The app also supports app launching shortcuts and displays what's currently playing on your Fire TV. Multi-device support lets you control several Fire TV devices from one phone - useful if you have Insignia TVs in multiple rooms.
System Requirements:
iOS 13.0 or later (iPhone, iPad, iPod touch)
Android 6.0 (Marshmallow) or later
Both devices on same WiFi network
Download Links:
iOS: Apple App Store (search "The Roku App (Official)")
Android: Google Play Store (publisher: Roku, Inc.)
Current Features (January 2026):
The Roku Mobile app offers everything the Fire TV app does plus one standout feature: private listening. Connect wired or wireless headphones to your phone, enable private listening in the app, and your TV's audio routes entirely through your headphones. The TV speakers go silent while you hear everything through your phone. This feature alone makes the Roku app invaluable for late-night viewing when others are sleeping.
Voice search works well for finding content across multiple streaming services. The app includes channel store access, letting you browse and add streaming channels directly from your phone. Media casting enables sharing photos and videos from your phone to your TV screen.
The Roku app updated its interface in late 2025 to prioritize swipe-based navigation, which internal testing showed completed navigation tasks up to 30% faster than button presses.
System Requirements:
iOS 14.0 or later
Android 8.0 (Oreo) or later
Free Roku account required
Both devices on same WiFi network
Feature | Amazon Fire TV App | Roku Mobile App |
|---|---|---|
Remote Control | ✓ Full navigation | ✓ Full navigation |
Voice Control | ✓ Alexa integration | ✓ Voice search |
Keyboard Input | ✓ Full keyboard | ✓ Full keyboard |
Private Listening | ✗ Not available | ✓ Audio through phone |
Media Casting | ✗ Limited | ✓ Photos & videos |
Channel Store | ✓ Appstore access | ✓ Channel store access |
Multi-Device | ✓ Multiple Fire TVs | ✓ Multiple Roku devices |
Price | Free | Free |
If you want to explore additional app options on your TV itself, check out our guide on how to download apps on Insignia TV directly from the Fire TV interface.
Setting up the Amazon Fire TV app typically takes under five minutes. Before you begin, verify your Insignia Fire TV is powered on, connected to WiFi, and that you know which Amazon account is linked to the TV.
Prerequisites Checklist:
Insignia Fire TV Edition connected to WiFi and powered on
Smartphone (Android 6.0+ or iOS 13+) connected to the same WiFi network
Amazon account credentials (same account used on your TV)
Fire TV app downloaded from App Store or Google Play
Step-by-Step Setup Process:
Step 1: Download the Amazon Fire TV app from your device's app store. Verify you're downloading the official app published by "AMZN Mobile LLC" - several imitators exist with similar names.
Step 2: Open the app and sign in with your Amazon account. Use the same email and password associated with your Insignia Fire TV. If you use a different account, the app won't connect properly.
Step 3: Ensure your phone connects to the identical WiFi network as your TV. This is critical - if your router broadcasts separate 2.4GHz and 5GHz networks (like "HomeWiFi" and "HomeWiFi_5G"), both devices must be on the same one.
Step 4: The app automatically scans for Fire TV devices on your network. Your Insignia Fire TV should appear in the device list within 15-30 seconds.
Step 5: Tap your Insignia Fire TV to select it. The TV displays a 4-digit pairing code on screen.
Step 6: Enter the code in the app. The pairing completes within seconds, and the app remembers your TV for automatic reconnection in the future.
Step 7: Grant necessary permissions when prompted. Microphone access enables Alexa voice commands - you can skip this if you only want basic remote functionality.
Step 8: Test basic functions: try navigating the home screen, adjusting volume, and launching an app to confirm everything works.
Developer Options Workaround (For Stubborn Connections)
Some 2024-2025 Insignia Fire TV models require enabling developer options before the app can discover them. This is particularly common after factory resets.
To enable: Settings > Device & Software > About > Your TV, then press the center select button on your remote 7 times rapidly. Return to Settings, scroll down to find "Developer Options," and enable "ADB Debugging."
After enabling this setting, the Fire TV app should discover your TV immediately. If you previously had your remote working but need an alternative connection method while your remote is unavailable, our guide on connect Insignia TV WiFi without remote covers additional options.
Quick Troubleshooting Tips:
If the TV doesn't appear in the app's device list:
Verify both devices are on the exact same WiFi network
Restart your Insignia TV (unplug for 30 seconds)
Restart the Fire TV app completely (force close and reopen)
Disable any VPN running on your phone
Check if your router has "AP isolation" enabled - this blocks device-to-device communication and must be disabled
If the pairing code doesn't appear on your TV screen:
Navigate to Settings > Controllers & Bluetooth Devices > Amazon Fire TV Remotes
Select "Add New Remote" to trigger the pairing code display
For persistent pairing problems, our detailed guide on Insignia Fire TV remote not pairing covers advanced troubleshooting steps.
The Roku Mobile app setup process mirrors the Fire TV app closely, with a few platform-specific differences. Allow 3-5 minutes for initial setup.
Prerequisites Checklist:
Insignia Roku TV Edition connected to WiFi and powered on
Smartphone (Android 8.0+ or iOS 14+) on the same WiFi network
Roku account credentials (or willingness to create a free account)
Roku Mobile app downloaded from App Store or Google Play
Step-by-Step Setup Process:
Step 1: Download "The Roku App (Official)" from your app store. The legitimate app is published by "Roku, Inc." - avoid third-party alternatives that charge fees or display excessive ads.
Step 2: Open the app and sign in with your Roku account. If you don't have one, creating an account is free and takes about two minutes. A Roku account is required even for basic remote functionality.
Step 3: Confirm your phone connects to the same WiFi network as your Insignia Roku TV. Network mismatch is the most common setup failure.
Step 4: Tap "Devices" at the bottom of the app screen. The app scans your network for Roku devices.
Step 5: Your Insignia Roku TV should appear in the device list. Tap it to initiate connection.
Step 6: Some TVs request on-screen confirmation before allowing app control. If prompted, use your physical remote (or TV buttons) to confirm the connection on your TV screen.
Step 7: Once connected, the app displays a virtual remote. Test navigation by pressing the directional arrows and Home button.
Setting Up Private Listening:
Private listening is the Roku app's standout feature. Here's how to use it:
Connect headphones to your phone (wired via headphone jack/adapter or wireless via Bluetooth)
Open the Roku app and ensure it's connected to your TV
Tap the "Remote" tab at the bottom
Tap the headphones icon in the lower-right corner
Audio now routes through your phone instead of TV speakers
For the best experience with minimal audio lag, wired headphones outperform Bluetooth. If you notice sync issues between video and audio, try reducing the distance between your phone and router, or switch to wired headphones.
If you prefer using a physical Roku remote with your Insignia TV, you can learn how to sync Roku remote to Insignia TV for hardware-based control.
Troubleshooting Tips:
If your Insignia Roku TV doesn't appear in the app:
Verify both devices are on the same WiFi network (check Settings > Network on TV)
Restart your TV by unplugging for 60 seconds
Force close and reopen the Roku app
Try signing out and back into your Roku account in the app
If private listening has audio delay:
Switch from Bluetooth to wired headphones
Move closer to your WiFi router
Close other bandwidth-intensive apps on your phone
For audio issues beyond private listening, see our guide on Insignia TV volume too low for speaker-related troubleshooting.
While official apps from Amazon and Roku should be your first choice, several scenarios make third-party alternatives worth considering. Maybe the official app isn't working reliably. Perhaps you want additional features. Or you have a non-smart Insignia TV that requires IR blaster control.
I've tested the most popular third-party options available in January 2026. Here's an honest assessment of each.
Remote for Insignia TV by Remotevio
Platform: Android only (requires IR blaster) Rating: 2.8/5 stars (183 reviews on Google Play as of January 2026) Price: Free with ads
This app turns compatible Android phones into infrared remotes for any Insignia TV - smart or non-smart. The app includes power, volume, channel, navigation, and playback controls. Setup involves selecting "Insignia" from the brand list and testing codes until one works.
The 2.8-star rating reflects mixed experiences. Users with properly compatible phones report it works reliably for basic functions. Others complain the app can't find their TV or stops working after updates. The app clearly states it requires an IR blaster - a hardware component missing from most modern phones.
Pros: Works without WiFi, controls non-smart TVs, free Cons: Requires IR blaster phone, ads, limited functionality compared to official apps
Insignia Universal Remote
Platform: Android only Rating: Variable by version Price: Free with ads
This app supports multiple Insignia device types beyond TVs, including DVD players, sound bars, and receivers. It's useful if you have several Insignia devices and want consolidated control.
The app requires an IR blaster and uses a similar code-testing setup process. Functionality is limited to basic IR commands - no voice control, keyboard input, or streaming features.
BoostVision TV Remote
Platform: iOS and Android Rating: 4.0+ stars Price: Freemium (basic features free, premium features require subscription)
BoostVision offers a single app that works with both Fire TV and Roku-based Insignia TVs. The free tier provides basic remote functionality. Premium features include screen mirroring, media casting, and ad-free experience.
The company positions itself as a universal solution, which appeals to users frustrated with managing multiple apps. However, the official free apps from Amazon and Roku offer comparable or better functionality at no cost.
TV Remote ‣ (iOS)
Platform: iOS only Rating: 4.5+ stars Price: Free with in-app purchases
A well-reviewed iOS app supporting Samsung, Roku, and Fire TV devices - including Insignia TVs running either platform. The interface is clean and responsive. Some advanced features require purchase.
App | Connection Type | Insignia Fire TV | Insignia Roku | IR Control | Price | Rating |
|---|---|---|---|---|---|---|
Amazon Fire TV (Official) | WiFi | ✓ Full support | ✗ | ✗ | Free | 4.0+ |
Roku Mobile (Official) | WiFi | ✗ | ✓ Full support | ✗ | Free | 4.0+ |
Remote for Insignia TV | IR | ✓ Basic | ✓ Basic | ✓ | Free (ads) | 2.8 |
BoostVision | WiFi | ✓ | ✓ | ✗ | Freemium | 4.0+ |
TV Remote ‣ | WiFi | ✓ | ✓ | ✗ | Free/IAP | 4.5 |
Recommendation: Use official apps whenever possible. They're free, feature-complete, and receive regular updates. Third-party apps make sense primarily for IR blaster control of non-smart TVs or when official apps malfunction on your specific device.
Privacy Consideration: Third-party apps often collect more data than official alternatives and display ads. Review app permissions before installing. Many free IR blaster apps request permissions (like location or contacts) that seem unrelated to remote control functionality.
If you want to explore more ways to control Insignia TV without remote, our comprehensive alternatives guide covers physical buttons, HDMI-CEC, and other methods.
What if your WiFi is down, or you have an older non-smart Insignia TV without network connectivity? IR blaster control works completely independently of your home network - but it requires specific phone hardware that most devices lack.
Understanding IR Blasters
An IR (infrared) blaster is a small hardware component that emits invisible infrared light signals - the same technology physical remote controls have used for decades. When your phone has an IR blaster, it can mimic the signals sent by your TV's original remote.
The critical limitation: most modern smartphones don't include IR blasters. Apple has never included this hardware in any iPhone model. Samsung removed IR blasters from Galaxy phones after the S6 in 2016. Google Pixel phones lack them entirely.
2025-2026 Phones with IR Blasters (Verified)
If you're shopping for a phone specifically because you want IR control, these are your best options as of January 2026:
Flagship Options:
OnePlus 13 (current flagship, 6,000mAh battery, Snapdragon 8 Elite)
OnePlus Open (foldable with IR - rare combination)
Xiaomi 15 Ultra (camera-focused, limited US availability)
Xiaomi 14 (Snapdragon 8 Gen 3, 120Hz AMOLED)
Mid-Range Value:
OnePlus 13R (best value phone with IR blaster, excellent battery life)
Redmi Note 13 Pro 5G (budget-friendly, under $300)
Redmi Note 14 (strong value under $200)
Budget Options:
Various POCO models
Redmi Note series devices
Important US carrier note: Most phones with IR blasters are designed for international markets. Many only work reliably on T-Mobile networks in the US. Verify carrier band compatibility before purchasing a Xiaomi or international OnePlus device for use on AT&T or Verizon.
How to Check If Your Phone Has an IR Blaster
Look at the top edge of your phone for a small dark window or lens - this is the IR transmitter. You can also download an IR remote app like Mi Remote; it will notify you immediately if no IR hardware is detected.
Setting Up IR Control for Insignia TV
Confirm your phone has an IR blaster (check top edge for dark window)
Download an IR remote app (Mi Remote comes pre-installed on Xiaomi phones; otherwise try "Remote for Insignia TV" from Google Play)
Open the app and select "Add Device" or "Add TV"
Choose "Insignia" or "Best Buy Insignia" from the brand list
Point your phone directly at your TV's IR receiver (usually below the center of the screen)
The app tests codes - when the TV responds (powers on, changes volume), save that configuration
If the first code doesn't work, the app cycles through alternatives until finding a match
Limitations of IR Control
IR blaster apps replicate physical remote functions only. You won't get:
Voice control or Alexa integration
Keyboard input for searching
Private listening or audio routing
Screen mirroring or casting
App launching shortcuts
Additionally, IR requires direct line-of-sight. If something blocks the path between your phone and TV, commands won't register. Distance is limited to roughly 15-25 feet depending on the phone model.
For users without IR blaster phones who want a physical remote solution, you can connect universal remote to Insignia TV using programming codes from brands like GE, RCA, or Logitech.
Beyond basic navigation, remote apps unlock capabilities that physical remotes simply can't match. These advanced features often prove more valuable than the basic channel-changing functionality.
Fire TV Edition (Alexa Voice Control)
The Fire TV app integrates Alexa voice commands directly. Tap the microphone icon and speak naturally. Alexa on Fire TV understands:
Content Commands:
"Open Netflix"
"Play Stranger Things"
"Search for action movies"
"Find comedies from the 1990s"
"Show me free movies"
Control Commands:
"Volume up" / "Set volume to 50"
"Pause" / "Play" / "Rewind 30 seconds"
"Go home"
"Turn off TV in 30 minutes" (sleep timer)
Smart Home Commands (if configured):
"Dim the living room lights"
"Set thermostat to 72 degrees"
Voice control requires microphone permission in the app and a working internet connection. Commands process through Amazon's servers and return results within 1-2 seconds on typical connections.
Roku Edition (Voice Search)
The Roku app's voice search focuses on content discovery rather than full assistant functionality. Tap the microphone and speak show names, actor names, or genres. Roku searches across all your installed streaming channels to find matches.
Voice search works best for finding specific content: "Ted Lasso," "movies with Tom Hanks," or "science fiction TV shows." It's less capable than Alexa for controlling TV settings or smart home devices.
Want to share your phone screen or photos on your TV? Options vary by platform and phone type.
Android to Insignia Fire TV: Most Android phones support direct casting to Fire TV devices. Open your phone's quick settings panel, look for "Cast" or "Screen Mirroring," and select your Insignia Fire TV from the device list. Your entire phone screen appears on the TV.
iPhone to Insignia Fire TV: Native AirPlay support is limited on most Insignia Fire TV models. Third-party apps like AirScreen (available in the Fire TV app store) can add AirPlay functionality, but results vary by TV model.
Roku Edition Casting: The Roku app includes built-in media casting for photos and videos stored on your phone. This doesn't mirror your entire screen but does let you display personal content on the big screen easily.
If you want to explore Bluetooth audio options, our guide on cast phone to Insignia TV covers additional connection methods.
Typing with a physical remote is miserable. The on-screen keyboard requires dozens of button presses to enter a simple email address.
Both the Fire TV and Roku apps replace this frustration with your phone's full keyboard. When a text field is active on your TV (login screen, search box, URL entry), the app automatically activates keyboard mode. Type normally on your phone, and text appears on your TV screen instantly.
This feature alone saves significant time when:
Signing into streaming apps (Netflix, Hulu, Disney+)
Entering WiFi passwords
Searching for specific content
Typing URLs in web browsers
Both apps support controlling multiple TVs from a single phone. If you have Insignia TVs in your living room and bedroom, add both to the app. Switch between them through the device selection menu.
Naming your TVs clearly (like "Living Room Insignia" and "Bedroom Insignia") prevents confusion about which TV you're controlling. Rename devices through: Fire TV Settings > Device Options > About > Device Name, or Roku Settings > System > About > Device Name.
Connection failures happen. Apps crash. TVs refuse to appear in device lists. This section addresses every common problem systematically.
This is the most frequent complaint across both Fire TV and Roku apps. Work through these solutions in order:
Verify Same Network (Critical) Both devices must connect to the identical WiFi network - not just the same router. If your router broadcasts separate 2.4GHz and 5GHz networks (like "HomeNetwork" and "HomeNetwork_5G"), your phone might be on one while your TV connects to the other.
Check your TV: Settings > Network > WiFi (Fire TV) or Settings > Network > About (Roku) Check your phone: Settings > WiFi
If they differ, connect both to the same network name.
Restart Everything Power cycle in this order:
Unplug your TV from power for 60 seconds
Restart your phone
Restart your router (unplug for 30 seconds)
Plug TV back in and wait for full boot
Try the app again
Disable VPN VPNs route traffic through external servers, which can prevent local network device discovery. Disable any VPN running on your phone before attempting connection.
Check AP Isolation Some routers enable "AP Isolation" or "Client Isolation" for security - this prevents devices on the same network from communicating with each other. Access your router settings (typically 192.168.1.1 or 192.168.0.1 in a web browser) and disable this feature.
Enable Developer Options (Fire TV) Navigate to Settings > Device & Software > About > Your TV, then press the select button 7 times to unlock Developer Options. Go back to Settings, scroll to Developer Options, and enable "ADB Debugging."
Improve WiFi Signal Weak WiFi causes dropped commands and delayed responses. Move your router closer to your TV if possible, or consider a WiFi extender. Check signal strength in your TV's network settings.
Reduce Network Congestion Multiple devices streaming simultaneously can overwhelm your network. If someone's gaming while another person video calls, your remote app may suffer.
Update App and TV Firmware Outdated software causes compatibility issues. Update the remote app through your app store. Update TV firmware: Fire TV Settings > Device & Software > About > Check for Updates.
When the Fire TV app finds your TV but no pairing code displays:
On your TV, navigate to Settings > Controllers & Bluetooth Devices > Amazon Fire TV Remotes
Select "Add New Remote"
The pairing code should appear within 10 seconds
Enter the code in the app promptly - codes expire after about 30 seconds
For persistent pairing issues with physical remotes as well, our comprehensive Insignia TV troubleshooting guide covers additional diagnostic steps.
Clear App Cache and Data Android: Settings > Apps > [Fire TV or Roku] > Storage > Clear Cache, then Clear Data iOS: Delete and reinstall the app (iOS doesn't allow manual cache clearing)
Check Phone Storage Apps malfunction when phone storage runs critically low. Ensure you have at least 500MB free space.
Reinstall the App Delete the app completely, restart your phone, then download fresh from the app store.
Verify Microphone Permission Apps require explicit microphone access for voice features. Check: iOS: Settings > Privacy > Microphone > [App Name] enabled Android: Settings > Apps > [App Name] > Permissions > Microphone enabled
Check Account Linking Voice commands require your Amazon account (Fire TV) or Roku account properly linked. Sign out and back into the app to refresh authentication.
If troubleshooting fails repeatedly, a factory reset clears all TV settings and often resolves persistent software issues. This is a last resort - you'll need to re-enter WiFi credentials, sign into streaming apps again, and reconfigure all preferences.
Fire TV: Settings > Device & Software > Reset to Factory Defaults Roku: Settings > System > Advanced System Settings > Factory Reset
For step-by-step reset instructions, see our guide on how to reset Insignia TV.
If you've exhausted troubleshooting options:
Amazon Fire TV support: amazon.com/gp/help/customer/display.html
Roku support: support.roku.com
Best Buy/Insignia support: 1-877-467-4289 or insignia@bestbuy.com
Check warranty status for hardware issues (Insignia TVs include one-year Best Buy warranty)
For display issues that might be causing related problems, our guide on Insignia TV black screen troubleshooting may help.
Remote apps require a working smartphone with app store access. What if your phone is dead, incompatible, or you simply prefer other methods? Several alternatives exist.
Every Insignia TV includes physical controls somewhere on the unit - finding them is the challenge.
2024-2025 Fire TV Models: Typically a single button underneath the center of the screen, near the Insignia logo. Short press toggles power. Long press (3-5 seconds) opens a basic menu. Repeated presses cycle through inputs.
Older Models (2018-2022): Look for a vertical row of buttons along the right side edge or back panel. Buttons typically include Power, Volume Up/Down, Channel Up/Down, Input, and Menu.
Larger Screens (55"+): Check the back panel near the right edge, about 3 inches from the corner. Buttons may be unlabeled - feel for raised bumps.
Button-only control works for basic functions but struggles with text entry and detailed navigation.
If you have a streaming stick, gaming console, or soundbar connected via HDMI, its remote might already control your Insignia TV through HDMI-CEC.
Fire TV Edition calls this feature "HDMI-CEC Device Control." When enabled, connected devices can turn your TV on/off and adjust volume. Check Settings > Display & Sounds > HDMI CEC Device Control.
Your PlayStation, Xbox, Roku stick, or Fire Stick remote may control TV power and volume when properly configured. This won't provide full navigation but handles the basics.
If you have an Amazon Echo device and an Insignia Fire TV Edition, voice control works without any app:
"Alexa, turn on the living room TV" "Alexa, switch to HDMI 2" "Alexa, open Netflix on the living room TV" "Alexa, volume up on Insignia TV"
This requires your Fire TV to be linked to the same Amazon account as your Echo device, which happens automatically during initial TV setup for most users.
Some Insignia TVs accept USB input devices for navigation. Plug a USB keyboard into the TV's USB port - it typically works immediately for on-screen navigation and text entry. This is particularly useful during initial setup or when entering long passwords.
PlayStation and Xbox controllers can navigate the Fire TV interface when connected via Bluetooth. This isn't practical for daily use but can rescue you when no other control method is available. Pair through Settings > Controllers & Bluetooth Devices > Game Controllers.
For more detailed coverage of all control alternatives, see our complete guide on how to turn on Insignia TV without remote.
Using remote apps means sharing data with Amazon, Roku, or third-party developers. Understanding what's collected helps you make informed choices about which apps to use.
Amazon Fire TV App Amazon collects substantial usage data through the Fire TV app, including:
Which apps you open and how often
Search queries and voice commands
Device information (phone model, OS version)
Viewing history patterns
If you use Alexa voice features, Amazon stores voice recordings. You can review and delete these at amazon.com/alexaprivacy.
Amazon uses this data for personalized recommendations, advertising, and service improvement. You can limit (but not eliminate) data collection through Settings > Privacy Settings on your Fire TV.
Roku Mobile App Roku collects:
Channel usage and viewing patterns
Search history
Device information
Location data (if permitted)
Roku's privacy settings allow some control over data collection. Navigate to Settings > Privacy > Advertising on your Roku TV to adjust preferences.
Many third-party remote apps collect more data than necessary and monetize through advertising. Common red flags include:
Requests for contacts, location, or camera access (unnecessary for remote functionality)
Vague or missing privacy policies
Excessive ad frequency
Permissions that don't match stated functionality
Before installing any third-party remote app, review the permissions requested and consider whether the convenience justifies the data trade-off.
Use official apps when possible. Amazon and Roku have strong incentives to protect user data and face regulatory scrutiny. Unknown third-party developers may not.
Review permissions before installing. Decline permissions that seem unrelated to remote control functionality.
Keep apps updated. Security patches address vulnerabilities discovered after release.
Use your home WiFi only. Avoid controlling your TV through public WiFi networks, which may expose traffic to eavesdropping.
For broader privacy considerations including cameras and microphones, see our guide on Insignia TV privacy concerns.
Yes, you can power on most Insignia Fire TV Edition televisions using the Amazon Fire TV app, provided the TV is plugged into power and your phone is connected to the same WiFi network. The TV maintains a low-power network connection in standby mode that allows the app to wake it. Roku Edition models have more limited power-on support through the Roku app - some work, others don't. IR blaster apps can power on any Insignia TV with a working IR receiver, regardless of network status.
No. WiFi-based remote apps require your phone to be connected to the same local network as your TV. You cannot control your Insignia TV remotely from another location - the commands only work within your home network. If you need remote access capabilities (like for a vacation rental property), you'll need dedicated smart home hardware rather than a phone app.
Yes. Multiple people can download and use the Fire TV or Roku app simultaneously on different phones. Each family member needs the app installed on their own device and must be connected to the same WiFi network as the TV. There's no limit to how many phones can be paired with a single TV.
Microphone access enables voice control features - nothing more sinister. The Fire TV app uses your microphone to send voice commands to Alexa. The Roku app uses it for voice search. If you decline microphone permission, basic remote functions (navigation, volume, power) still work; you just lose voice control capabilities.
No. Both the official Amazon Fire TV app and Roku Mobile app are completely free with no subscription fees. Some third-party apps offer premium features through one-time purchases or subscriptions, but basic remote functionality is available at no cost through official channels.
Absolutely. Many users prefer the app for specific tasks - like typing passwords with the keyboard or using voice search - while keeping the physical remote handy for quick channel surfing. Both work simultaneously without conflicts. The app is particularly valuable as a backup when batteries die unexpectedly.
This is normal and expected. Insignia Fire TV Edition televisions run Amazon's Fire TV operating system, so they identify themselves as "Fire TV" devices to the Amazon app. You can customize the display name through Settings > Device Options > About > Device Name if you have multiple Fire TV devices and want to differentiate them.
Only phones with built-in IR blasters can control Insignia TV without WiFi. As of January 2026, current options include OnePlus 13, OnePlus 13R, Xiaomi 15 Ultra, Xiaomi 14, OnePlus Open, and various Redmi/POCO models. No iPhone has ever included an IR blaster - this is exclusively an Android feature, and only on specific brands.
It depends on the TV type. WiFi-based apps only work with smart Insignia TVs - Fire TV Edition or Roku Edition models with built-in streaming platforms. Older non-smart Insignia TVs require IR blaster control through a compatible Android phone, or a universal physical remote.
Enable automatic updates in your phone's app store settings for hassle-free maintenance. For manual updates: on Android, open Google Play > Menu > My Apps & Games > Update next to Fire TV or Roku. On iPhone, open App Store > your profile icon > Available Updates.
Yes. The remote app provides full navigation access including all settings menus. You can adjust picture settings, sound settings, network configuration, parental controls, and all other TV options exactly as you would with the physical remote.
Use the physical buttons on your Insignia TV (usually located under the screen or on the back panel) for basic power and input functions. If your phone has an IR blaster, download an IR remote app for more complete control. Alternatively, a universal physical remote from brands like GE or RCA works independently of network connectivity.
Controlling your Insignia TV from your smartphone is simpler than most people realize - once you know which app matches your TV's operating system.
Key takeaways from this guide:
There is no official "Insignia" remote app. Instead, use platform-native apps: the Amazon Fire TV app for Fire TV Edition models (the vast majority of Insignia smart TVs sold since 2020), or the Roku Mobile app for older Roku Edition models.
WiFi connectivity to the same network as your TV is essential for most remote apps. Without this, the apps cannot discover or communicate with your television.
Voice control, keyboard input, and private listening (Roku only) represent significant upgrades over physical remote capabilities. These features alone make app-based control worthwhile even when your physical remote works fine.
IR blaster apps provide an alternative for non-smart TVs or when WiFi fails, but require specific Android phones with infrared hardware - a feature absent from all iPhones and most modern Android devices.
Download the appropriate app today: Amazon Fire TV app for Fire TV Edition models, Roku Mobile app for Roku Edition models. Both are free, regularly updated, and provide the most reliable experience.
If connection problems arise, bookmark this guide for the troubleshooting section. Most issues resolve through simple steps: verifying network connections, restarting devices, and checking permissions.
For comprehensive help with other Insignia TV issues, our Insignia TV help guide covers everything from picture problems to sound issues and beyond.
This guide is updated regularly to reflect the latest app versions, TV models, and troubleshooting solutions. Last comprehensive update: January 19, 2026.