How to Use Hisense TV Remote: Complete Guide for All Models (2025)

Your Hisense TV remote is more powerful than you might realize. Whether you just unboxed a new television or you've been pressing buttons randomly for months hoping something works, this guide covers everything—from basic navigation to voice commands, Bluetooth pairing, and fixing remotes that suddenly stop responding.

I've tested remotes across VIDAA, Roku, Google TV, Android TV, and Fire TV platforms, and the differences can trip up even experienced users. The good news? Once you understand your specific remote type, controlling your Hisense becomes second nature.

Quick Start: How to Use Your Hisense TV Remote in 10 Steps

Time Required: 5 minutes | Difficulty: Beginner

Before diving into advanced features, here's a fast-track guide to get you up and running immediately. These steps work across all Hisense TV platforms.

Master Your Hisense TV Remote in 10 Steps:

1. Press Power to turn your TV on—the button sits at the top of every Hisense remote

2. Use the directional pad (arrows or D-pad) to navigate through menus and on-screen options

3. Press OK/Select in the center of the navigation pad to confirm your choices

4. Adjust volume with the Vol +/- buttons on the side or center of your remote

5. Change channels using CH +/- or enter numbers directly with the number pad

6. Press Home to access your smart TV's main interface instantly

7. Tap streaming shortcuts (Netflix, Prime Video, YouTube) for one-touch app launches

8. Hold the microphone button and speak to search content or control your TV hands-free

9. Press Input/Source to switch between HDMI ports, antenna, and connected devices

10. Access Settings through the Menu or gear icon to customize picture, sound, and preferences

Key Takeaways Box:

• Your remote works immediately with IR (infrared)—no pairing needed for basic functions

• Bluetooth remotes unlock voice control and work without pointing directly at the TV

• The Home button is your reset point—when lost in menus, press it to start fresh

If buttons aren't responding, jump to Troubleshooting for quick fixes. Need to understand what each button actually does? The next section breaks down every remote type Hisense offers.

Understanding Hisense TV Remote Types: IR, Bluetooth & Voice Models

Hisense ships six different TV platforms—VIDAA, Roku, Google TV, Android TV, Fire TV, and XClass—and each comes with a distinct remote design. Understanding which type you have determines how to pair it, what features you can access, and how to troubleshoot problems.

Infrared (IR) Remotes: The Traditional Standard

Most budget and mid-range Hisense TVs include standard IR remotes. These use invisible light pulses to communicate with a sensor on your television.

How IR Remotes Work: You must point the remote directly at your TV with no obstructions blocking the path. The range typically extends 20-30 feet in a straight line. Walls, furniture, and even bright sunlight can interfere with the signal.

Advantages:

• Work immediately—no setup or pairing required

• Simple battery replacement (usually 2 AAA batteries)

• Inexpensive to replace if lost or damaged

Limitations:

• Require clear line-of-sight to the TV sensor

• No voice control capability

• Signal can be disrupted by other IR devices

Bluetooth Smart Remotes

Higher-end Hisense models ship with Bluetooth-enabled remotes. These pair directly with your TV and communicate wirelessly without needing line-of-sight.

Key Features:

• Work from anywhere in the room, even behind furniture

• Enable voice control through the built-in microphone

• Faster response times than IR remotes

• Range up to 30 feet through walls

Most ULED series and premium Hisense TVs include Bluetooth remotes by default. You can verify Bluetooth capability by checking Settings → Network → Remotes & Accessories on your TV.

Voice-Enabled Remotes by Platform

Voice remotes require Bluetooth pairing and an active internet connection. The microphone button—usually marked with a mic icon—activates listening mode. You'll see a visual indicator on screen confirming the TV is ready for your command.

Remote Comparison Table

Identifying Your Remote Type

Not sure which remote came with your TV? Check these indicators:

IR Remote Signs:

• No microphone button or mic icon anywhere

• Must point directly at TV to work

• Usually has a visible LED at the top that flashes when pressing buttons

Bluetooth Remote Signs:

• Has a microphone icon or dedicated voice button

• Works when not pointed at the TV

• Includes a pairing button (often inside the battery compartment)

Quick Test: Cover the front of your remote completely and press a button. If the TV still responds, you have Bluetooth. If nothing happens, it's IR.

Complete Hisense Remote Button Guide: Functions for Every Model

Every Hisense remote shares core navigation buttons, but platform-specific buttons vary significantly. This section maps every button you'll encounter across VIDAA, Roku, Google, Android, and Fire TV remotes.

Universal Buttons (All Hisense Remotes)

Power Button Located at the top of every remote. A single press toggles your TV between on and standby. On some models, holding this button for 3 seconds triggers a quick restart.

Navigation Pad / D-Pad The circular or cross-shaped button cluster in the center controls menu navigation. Press up, down, left, or right to move through options. The center button (labeled OK, Select, or Enter) confirms selections.

Volume Controls Adjust sound output with Vol + and Vol -. These buttons work universally for TV speakers and, when properly configured, connected soundbars through HDMI-CEC.

Channel Controls CH + and CH - cycle through broadcast channels or streaming content rows depending on what you're viewing. On some platforms, these buttons are replaced by dedicated streaming navigation.

Back Button Returns to the previous screen. Pressing repeatedly will eventually take you to the Home screen on most platforms.

Home Button Your anchor point. This instantly opens the main smart TV interface regardless of what you're currently watching or which menu you're navigating.

Input/Source Button Opens input selection for switching between HDMI ports, antenna/cable, AV connections, and USB devices. Some remotes label this as "Input," others use a box with an arrow icon.

VIDAA TV Remote Buttons

VIDAA remotes include several unique buttons optimized for Hisense's proprietary platform:

• Menu: Opens the Quick Settings overlay for picture, sound, and network adjustments

• Guide: Displays the Electronic Program Guide (EPG) for broadcast channels

• Info: Shows current program information and technical details

• Color Buttons (Red, Green, Yellow, Blue): Context-sensitive functions in apps and interactive services

• Subtitle: Toggles closed captions on or off

• TXT: Activates Teletext for regions where supported

• Quick Access Buttons: One-touch launches for Netflix, Prime Video, YouTube, and other pre-programmed apps

Roku TV Remote Buttons

Hisense Roku TVs use the standard Roku remote layout:

• Asterisk (*): Opens Options menu with context-specific settings

• Headphone Icon: Enables private listening through the Roku mobile app (not physical headphones on remote)

• Purple Streaming Buttons: Pre-programmed shortcuts—typically Netflix, Disney+, Apple TV+, and one variable button

• Voice Button: Roku Voice activation for search and commands

The Roku remote is notably minimalist, removing number pads in favor of voice search and streaming shortcuts.

Google TV / Android TV Remote Buttons

These remotes emphasize Google ecosystem integration:

• Google Assistant Button: Dedicated button (often colored or marked with Google logo) for voice activation

• YouTube Button: Direct access to YouTube app

• Netflix Button: Direct access to Netflix

• Live TV Button: Switches to broadcast input or cable guide

• Dashboard: Opens Google TV control center (Google TV only)

• Watchlist: Quick access to saved content (Google TV only)

Fire TV Remote Buttons

Hisense Fire TV models include Alexa integration:

• Alexa Button: Hold to speak commands directly to Alexa

• Home: Fire TV home screen access

• Menu (three lines): Opens contextual options

• Rewind/Play-Pause/Fast-Forward: Media playback controls

• Guide: Opens live TV guide

• Prime Video, Netflix, and App Buttons: Dedicated streaming shortcuts

Special Function Buttons

CC (Closed Caption): Toggles subtitles without entering settings menus. Look for "CC" text or a speech bubble icon.

MTS/SAP: Switches audio tracks for multi-language broadcasts. Commonly used for Spanish audio on U.S. channels.

Sleep Timer: Accesses countdown shutdown options. Some remotes require accessing this through the main menu.

Mute: Instantly silences audio. Press again to restore volume at previous level.

Number Pad Usage

Remotes with number pads (0-9) serve multiple purposes:

• Direct channel entry for broadcast TV

• PIN input for parental controls

• Text entry when on-screen keyboard appears

• Preset inputs (some models assign HDMI 1, 2, 3 to specific numbers)

The dash or hyphen button (-) separates subchannel numbers like 7-1 or 35-2 for digital broadcast stations.

Initial Setup: How to Set Up Your Hisense TV Remote

Getting your remote working properly starts with correct battery installation and understanding whether your specific remote requires pairing.

Battery Installation

All Hisense remotes use AAA batteries—typically two, occasionally three on older models.

Step-by-Step Battery Installation:

1. Locate the battery compartment on the back of your remote

2. Press the tab or slide the cover downward to open

3. Insert batteries matching the polarity markings inside the compartment (+ and - symbols)

4. Replace the cover until it clicks securely

Pro Tips for Battery Life:

• Use quality alkaline batteries rather than carbon-zinc for longer life

• Lithium batteries last longest but cost more—worthwhile for voice remotes that drain faster

• Remove batteries if storing the remote unused for over a month to prevent corrosion

• Don't mix old and new batteries or different battery brands

IR Remote Setup

Standard IR remotes require zero configuration. Insert batteries, point at your TV, and press Power. That's it.

If the remote doesn't respond immediately:

• Verify batteries are inserted correctly (check polarity)

• Ensure nothing blocks the TV's IR sensor (usually located at the bottom center of the screen bezel)

• Check that your TV is plugged in and the power indicator is lit

When Bluetooth Pairing is Required

Bluetooth remotes typically pair automatically during initial TV setup. If you're setting up a replacement remote or your remote lost its pairing, you'll need to manually connect it.

Indicators that pairing is needed:

• Remote worked previously but suddenly stopped responding

• You purchased a replacement Hisense remote

• Basic buttons work (IR) but voice control doesn't function

• TV shows "Pair Remote" prompts on screen

Skip to Bluetooth Pairing for All TV Platforms for detailed instructions.

First-Time TV Setup Wizard

When unboxing a new Hisense TV, the setup wizard walks you through remote pairing automatically:

1. The TV powers on and displays language selection

2. For Bluetooth remotes, an on-screen prompt says "Press and hold these buttons to pair"

3. Follow the displayed button combination (varies by platform)

4. A confirmation message appears when pairing succeeds

5. Complete the remaining setup steps (network, account sign-in, etc.)

If you skip pairing during setup, you can still use the remote's IR functions. The Bluetooth features—primarily voice control—require pairing later through Settings.

How to Pair Hisense Remote: Bluetooth Pairing for All TV Platforms

Bluetooth pairing connects your remote wirelessly to your TV, enabling voice commands and operation without pointing directly at the screen. The process differs slightly across Hisense platforms.

When You Need to Pair (or Re-Pair)

• First-time setup with a new TV

• After replacing remote batteries (some remotes lose pairing)

• When using a replacement remote

• After factory resetting your TV

• If the remote becomes unresponsive to Bluetooth functions

Finding the Pairing Button

Most Hisense Bluetooth remotes have a dedicated pairing button. Check these locations:

• Inside the battery compartment (small recessed button)

• On the back of the remote (labeled "Pair" or with a Bluetooth icon)

• Some remotes use button combinations instead of a dedicated pairing button

VIDAA TV Pairing Process

1. Turn on your Hisense VIDAA TV

2. Navigate to Settings → System → Remote & Accessories

3. Select Pair Remote or Add Accessory

4. On your remote, press and hold the pairing button (inside battery compartment) until the LED blinks

5. Wait for the TV to detect the remote—this takes 10-30 seconds

6. Select the remote from the on-screen list when it appears

7. A confirmation message indicates successful pairing

Alternative button combination method: Press and hold the Back button and the Home button simultaneously for 5 seconds until the LED flashes rapidly.

Roku TV Pairing Process

Hisense Roku TVs use Roku's standard pairing method:

1. Power on your TV using the physical button or a working IR remote

2. Navigate to Settings → Remotes & Devices → Pair Remote

3. On the remote, press and hold the pairing button inside the battery compartment for 3 seconds

4. The LED near the pairing button will begin flashing

5. The TV displays "Pairing" and then "Remote Paired" when complete

Quick Pair Method: Hold Home + Back buttons together for 5 seconds. This works during initial setup or if the TV is already on.

Google TV / Android TV Pairing Process

1. Turn on your Hisense Google TV or Android TV

2. Go to Settings → Remotes & Accessories → Pair Remote or Accessory

3. Hold the Back button and Home button simultaneously for 3-5 seconds

4. The remote LED will flash, indicating pairing mode

5. Your TV searches for the remote and connects automatically

6. Follow any on-screen prompts to complete setup

For Google TV specifically, you may need to hold the Google Assistant button while pressing another button. Check your remote's physical labels.

Fire TV Pairing Process

Hisense Fire TVs pair using the Alexa remote method:

1. Power on your TV

2. Hold the Home button on the remote for 10 seconds

3. The LED at the top of the remote will flash

4. Navigate to Settings → Controllers & Bluetooth Devices → Amazon Fire TV Remotes

5. Select Add New Remote

6. Hold the Home button again when prompted

7. The TV discovers and pairs your remote

Troubleshooting Pairing Failures

If pairing repeatedly fails, try these solutions:

Check the basics:

• Replace batteries with fresh ones—low power prevents Bluetooth connection

• Move within 3 feet of the TV during pairing

• Restart both the TV and the remote

Reset the remote:

1. Remove batteries

2. Press every button on the remote one at a time (drains residual power)

3. Wait 30 seconds

4. Reinsert batteries and attempt pairing again

Clear previous pairings on TV: Some Hisense TVs retain old pairing data that conflicts with new connections. Look for "Forget Remote" or "Remove Device" options in your Remote settings before attempting to pair again.

Factory reset the TV as last resort: If nothing works, a TV factory reset clears all Bluetooth pairings. Note that this erases your apps, accounts, and preferences.

Voice Control Setup: How to Use Voice Commands on Hisense Remote

Voice control transforms how you interact with your Hisense TV—searching for content, adjusting settings, and controlling playback without pressing buttons. The specific assistant and commands depend on your TV platform.

Voice Assistants by Platform

Activating Voice Control

Step 1: Ensure your remote is paired via Bluetooth (voice requires Bluetooth—IR remotes don't support voice)

Step 2: Connect your TV to WiFi (voice commands need internet)

Step 3: Press and hold the microphone button on your remote

Step 4: Wait for the on-screen listening indicator (usually a colorful animation or microphone icon)

Step 5: Speak your command clearly

Step 6: Release the button after speaking

Essential Voice Commands

Content Search:

• "Find action movies"

• "Search for The Office"

• "Show movies with Tom Hanks"

• "Find documentaries about space"

• "Search YouTube for cooking tutorials"

Playback Control:

• "Pause"

• "Play"

• "Rewind 30 seconds"

• "Fast forward 2 minutes"

• "Stop"

• "Next episode"

Volume and Power:

• "Volume up"

• "Volume down"

• "Set volume to 25"

• "Mute"

• "Unmute"

• "Turn off the TV" (some platforms)

App Launch:

• "Open Netflix"

• "Launch YouTube"

• "Go to Prime Video"

• "Open Hulu"

• "Start Disney Plus"

Navigation:

• "Go home"

• "Go to settings"

• "Show my inputs"

• "Switch to HDMI 1"

• "Open live TV"

Information Requests:

• "What's the weather?"

• "What time is it?"

• "What song is playing?"

• "Who directed this movie?"

Platform-Specific Voice Setup

Google Assistant Setup (Google/Android TV):

1. Go to Settings → Google → Google Assistant

2. Toggle Enable Google Assistant to On

3. Choose your preferred language

4. Complete Voice Match training if prompted (teaches the assistant your voice)

5. Press the Google Assistant button on your remote and say "Hey Google, what can you do?"

Alexa Setup (Fire TV and VIDAA with Alexa):

1. Navigate to Settings → Alexa or Settings → System → Voice Service

2. Select Set up Amazon Alexa

3. Sign in to your Amazon account when prompted

4. Enable the Hisense Smart TV skill in the Alexa app on your phone

5. Link your accounts following on-screen instructions

For VIDAA TVs with Alexa, you'll need to create a Hisense account at mytv.hisense.com and link it to your Amazon account through the Alexa app.

Roku Voice Setup:

Voice comes enabled by default on Roku TVs with voice remotes. To verify:

1. Press and hold the microphone button

2. If a purple listening bar appears, voice is active

3. If nothing happens, go to Settings → Accessibility → Voice and enable voice features

50+ Voice Commands Reference Table

Voice Control Troubleshooting

Microphone not activating:

• Confirm remote is Bluetooth paired (not just IR working)

• Check TV internet connection

• Verify voice service is enabled in Settings

Commands not understood:

• Speak clearly at normal volume

• Reduce background noise

• Keep commands simple and direct

• Check language settings match your spoken language

No internet response:

• Test WiFi connection by opening a streaming app

• Restart your router

• Power cycle the TV

Using Your Phone as a Hisense Remote: Complete App Guide

Lost your remote? Broken buttons? Your smartphone serves as a fully functional replacement—and in some ways, it's better than the physical remote thanks to keyboard input and additional features.

Official Remote Apps by Platform

VIDAA TVs: RemoteNOW App

Download from Google Play Store or Apple App Store. RemoteNOW is Hisense's official app for VIDAA-powered televisions.

Setup Process:

1. Install RemoteNOW on your smartphone

2. Connect your phone to the same WiFi network as your TV

3. Open the app and accept the terms

4. Create or sign in to your Hisense account

5. The app scans for compatible TVs—select yours from the list

6. Enter the pairing code shown on your TV screen

7. Your phone is now a fully functional remote

RemoteNOW Features:

• Full remote control interface

• Voice search

• Keyboard input for typing

• Screen mirroring from your phone

• Browse and launch apps

Roku TVs: The Roku App

Available on iOS and Android, the official Roku App works with all Hisense Roku televisions.

Setup Process:

1. Download "The Roku App (Official)" from your app store

2. Open the app and sign in with your Roku account

3. Tap Devices at the bottom of the screen

4. Select your Hisense Roku TV from the device list

5. Tap Remote to access the virtual remote control

Roku App Features:

• Remote control interface

• Voice search

• Private listening (route TV audio to your phone's headphones)

• Keyboard input

• Cast photos and videos to TV

• Channel browsing and launching

Google TV / Android TV: Google TV App or Android TV Remote

For Hisense Google TVs and Android TVs, use the official Google TV app.

Setup Process:

1. Install the Google TV app from Play Store or App Store

2. Sign in with the same Google account used on your TV

3. Tap TV Remote at the bottom of the screen

4. Select your Hisense TV from available devices

5. Enter the pairing code if prompted

Google TV App Features:

• D-pad navigation and remote control

• Voice input via Google Assistant

• Full keyboard for searches

• Watchlist management

• Content recommendations

Fire TVs: Amazon Fire TV App

Hisense Fire TV owners use the Amazon Fire TV app.

Setup Process:

1. Download the Amazon Fire TV app

2. Sign in with your Amazon account

3. Ensure your phone is on the same WiFi as your TV

4. Select your Hisense Fire TV from the device list

5. Complete pairing by entering the on-screen code

Fire TV App Features:

• Complete remote control

• Alexa voice commands

• Keyboard input

• App launch shortcuts

App Comparison Table

Third-Party Remote Apps

If official apps don't suit your needs, these alternatives work across multiple TV brands:

• Universal Hisense TV Remote (BoostVision): Works via WiFi or IR blaster

• Peel Smart Remote: Supports IR-equipped phones

• AnyMote: Comprehensive universal remote app

• SURE Universal Remote: Wide compatibility

Note that third-party apps may require your phone to have an IR blaster (common in some Samsung and Xiaomi phones but absent from most iPhones and Pixel devices).

When to Use Phone vs Physical Remote

Phone Remote Advantages:

• Faster text entry with keyboard

• Private listening (Roku)

• Never "lost" if you always have your phone

• Voice control without Bluetooth pairing

• Additional casting features

Physical Remote Advantages:

• Instant on—no app launch required

• Works without WiFi

• Dedicated buttons for common functions

• Better for gaming (faster response)

• No battery drain on your phone

Programming Universal Remotes for Hisense TV: Codes & Setup

A universal remote consolidates control of your TV, soundbar, streaming boxes, and other devices into a single device. Programming one to work with your Hisense requires entering the correct codes.

Common Hisense TV Remote Codes

3-Digit Codes: 006, 049, 073, 077, 176, 216, 505

4-Digit Codes: 0073, 0182, 0216, 0748, 1033, 1037, 1176, 1173, 1363, 1585, 1963, 2060, 2463, 2503

5-Digit Codes: 10178, 10748, 10756, 11178, 11314, 11517, 11660, 11756, 11758, 11785, 11892, 12002, 12049, 12183, 12419, 12434

Codes by Universal Remote Brand

GE Universal Remotes:

• CL3: 2081, 5331, 2211, 4671, 0671, 3671, 4381, 4391

• CL4: 6161, 1651, 6171, 2081, 5331, 2211, 2141, 5341, 0001

• CL5: 6161, 1651, 6251, 6171, 2081, 5331, 2211, 5341

RCA Universal Remotes: 12434, 11758, 11756, 10748, 10178

Philips Universal Remotes: 1037, 0073, 0182, 0216, 1176

One For All: 26146, 42224, 43155, 24344, 21262, 25612, 24525

Cable Provider Remotes:

Hisense Roku TV Specific Codes: 10748, 11758, 12183

Manual Code Entry Method

1. Turn on your Hisense TV using its power button or existing remote

2. Press and hold SETUP (or "Code Search") on your universal remote until the LED indicator lights up

3. Press the TV button to select TV mode

4. Enter the 3, 4, or 5-digit code using the number keypad

5. Point the remote at your TV and press Power

6. If the TV turns off, you've found the correct code—press SETUP to save

7. If nothing happens, try the next code on the list

Automatic Code Search Method

If manual entry fails or you don't have codes available:

1. Turn on your Hisense TV

2. Press and hold SETUP until the LED stays on

3. Press and release the TV button

4. Aim at your TV and press the Power button repeatedly (every 2 seconds)

5. Continue pressing until your TV turns off

6. Once the TV powers down, press SETUP to save the code

7. Test volume and channel buttons to confirm full functionality

This method cycles through hundreds of codes—it may take 5-10 minutes.

Brand-Specific Programming Instructions

DirecTV Genie Remote:

1. Press and hold MUTE and ENTER together until the LED blinks twice

2. Enter 961

3. Press CH UP repeatedly until TV turns off

4. Press ENTER to save

Xfinity XR Remote:

1. Press and hold SETUP until the LED turns green

2. Enter the 5-digit Hisense code

3. Press the TV Power button to test

4. If successful, the LED blinks twice

Dish Network Remote:

1. Press and hold the TV button at the top until all mode lights illuminate

2. Press the power button once

3. Press CH UP to cycle through codes until TV shuts off

4. Press # to save

Troubleshooting Universal Remote Issues

Code not working:

• Try all codes for Hisense before assuming incompatibility

• Some newer Hisense models use updated codes not yet in older remotes

• Use auto-search method as fallback

Partial functionality:

• Volume may work but channels don't (or vice versa)

• Try a different code—some provide full control, others only partial

Remote controlling wrong device:

• Ensure you're in TV mode (LED indicates correct device)

• Reprogram using a different code

• Check that the IR signal isn't bouncing off mirrors or glass

Hisense Remote Troubleshooting: Fix Common Problems Fast

Remote stopped working? Before ordering a replacement, try these proven solutions. Most issues resolve within minutes using these methods.

Quick Diagnostic Checklist

Run through these five checks first—they solve about 80% of remote problems:

1. Replace batteries with fresh, quality AAA batteries (check polarity)

2. Clear the path between remote and TV sensor (remove soundbars, decorations, or anything blocking the bottom bezel)

3. Power cycle the TV: Unplug from wall for 60 seconds, then reconnect

4. Re-pair Bluetooth remotes through Settings → Remotes & Accessories

5. Try the camera test: Point your remote at your phone camera, press buttons, and look for flashing IR light on screen

Problem: Remote Completely Unresponsive

Cause: Dead batteries, internal damage, or failed IR transmitter

Solutions:

Battery Reset:

1. Remove batteries from remote

2. Press and hold every button for 3 seconds each (drains residual power)

3. Wait 60 seconds

4. Insert fresh batteries and test

TV Sensor Check:

1. Open your smartphone camera

2. Point the front of the remote at your camera lens

3. Press the power button while watching the screen

4. A working remote shows a flashing purple/pink light through the camera

5. No light = remote is dead and needs replacement

Alternative Control: Use the TV's physical buttons (usually on the bottom or side of the frame) or the smartphone app while troubleshooting.

Problem: Some Buttons Work, Others Don't

Cause: Dirty contacts, stuck buttons, or wear damage

Solutions:

Clean the remote:

1. Remove batteries

2. Gently pry open the remote casing (usually clips at bottom)

3. Wipe the rubber button pad with a dry cloth

4. Clean the circuit board contacts with isopropyl alcohol and a cotton swab

5. Let dry completely before reassembling

Check for stuck buttons: Press each button and feel for any that don't click properly or stay depressed. Stuck buttons can prevent other buttons from registering.

Problem: Voice Control Not Working

Cause: Bluetooth disconnection, network issues, or microphone problems

Solutions:

Re-pair the remote:

1. Go to Settings → Remotes & Accessories

2. Select your remote and choose "Unpair" or "Forget"

3. Re-pair using the platform-specific instructions

Check internet connection: Voice commands require active WiFi. Test by opening a streaming app—if it loads content, your connection is fine.

Verify voice services enabled: Navigate to Settings → Voice (or similar) and confirm voice assistant is activated.

Problem: Remote Pairs but Disconnects Repeatedly

Cause: Interference, low batteries, or firmware bugs

Solutions:

Replace batteries: Bluetooth uses more power than IR—even partially depleted batteries cause disconnections

Reduce interference:

• Move other Bluetooth devices away from the TV

• Relocate WiFi router if it's directly next to the TV

• Turn off unused Bluetooth peripherals

Update TV firmware: Navigate to Settings → System → About → System Update. Install any available updates, as these often fix Bluetooth stability issues.

Problem: Remote Works Intermittently

Cause: IR obstruction, signal interference, or range issues

Solutions:

For IR remotes:

• Remove anything blocking TV's IR sensor

• Avoid using remote in direct sunlight (interferes with IR signals)

• Reduce distance between remote and TV

For Bluetooth remotes:

• Check battery level

• Ensure TV firmware is current

• Re-pair the remote

• Test if issue occurs consistently or only at certain times (may indicate environmental interference)

IR Sensor Test Method

This confirms whether your remote or TV sensor is the problem:

1. Open any camera app on your phone

2. Point the top of your remote directly at the camera

3. Press and hold the power button

4. Watch your phone screen for a flashing light from the remote's IR LED

5. If you see flashing: Remote works; problem is the TV sensor

6. If no flashing: Remote is faulty

Factory Reset as Last Resort

When all else fails, resetting your TV clears glitches that may affect remote pairing:

VIDAA: Press and hold the Exit button for 15 seconds → Select Factory Reset → Confirm

Roku: Settings → System → Advanced System Settings → Factory Reset

Google/Android TV: Settings → System → Reset Options → Erase Everything

Fire TV: Settings → My Fire TV → Reset to Factory Defaults

Note: Factory reset erases all apps, accounts, and settings. Use only after exhausting other options.

How to Use Hisense TV Without a Remote: Alternative Control Methods

Remote missing or broken? You can still fully operate your Hisense TV using these backup methods.

Physical Buttons on the TV

Every Hisense TV includes physical controls—though their location varies by model:

Common locations:

• Bottom center of the front bezel

• Right side edge (when facing screen)

• Back of the TV near bottom right

• Underside of the frame

Typical physical button functions:

• Power on/off

• Volume up/down

• Channel up/down (or input cycling)

• Menu access

Some newer models use a single joystick-style button that handles all navigation—press to select, tilt to navigate.

Smartphone Apps (Recommended)

The fastest permanent solution. Install your platform's official app:

• VIDAA TV: RemoteNOW app

• Roku TV: The Roku App

• Google/Android TV: Google TV app

• Fire TV: Amazon Fire TV app

Setup takes under 2 minutes if your phone and TV share the same WiFi network.

USB Keyboard and Mouse

Hisense TVs support standard USB input devices:

1. Plug a USB keyboard or mouse into any USB port on your TV

2. The TV automatically recognizes the device

3. Use arrow keys for navigation, Enter for selection

4. Mouse provides point-and-click interface

This works well for text entry and basic navigation but doesn't replace volume or power control.

HDMI-CEC Control

If you have another device connected via HDMI (streaming stick, game console, Blu-ray player), HDMI-CEC may let that device's remote control your TV.

To enable HDMI-CEC:

1. Navigate to Settings → System → HDMI Control (or "CEC")

2. Enable HDMI-CEC functionality

3. Connected devices can now control TV power and volume

Many streaming sticks like Roku and Fire TV support CEC by default.

Smart Speaker Control (Google Home / Alexa)

If you previously set up voice assistant integration:

Google Home: Say "Hey Google, turn on Hisense TV" or "Hey Google, open Netflix on TV"

Alexa: Say "Alexa, turn on TV" or "Alexa, switch to HDMI 1"

This requires prior setup—you can't initiate this without an existing remote or app access.

Getting a Replacement Remote

When temporary solutions aren't enough:

Official Hisense Remotes:

• Purchase at hisense.encompass.com

• Amazon carries official Hisense remotes (verify seller authenticity)

• Best Buy stocks common models

Universal Remote Alternatives:

• GE, RCA, and Philips universal remotes work with programming codes

• Expect 80-95% functionality with universal remotes

• Premium universal remotes like Logitech Harmony provide full control

Replacement Cost:

• Official IR remotes: $15-25

• Official Bluetooth/voice remotes: $25-50

• Quality universal remotes: $15-40

FAQ: Hisense TV Remote Questions Answered

How do I reset my Hisense TV remote?

To reset your Hisense remote, remove the batteries and press every button on the remote for 3 seconds each to drain residual power. Wait 60 seconds, then insert fresh batteries. For Bluetooth remotes, also unpair from your TV (Settings → Remotes & Accessories → Forget Device) before re-pairing. This resolves most connectivity and responsiveness issues.

Can I use my Hisense TV without a remote?

Yes. Use the physical buttons on your TV (typically located on the bottom bezel, side, or back) for basic control. For full functionality, download the appropriate smartphone app: RemoteNOW for VIDAA TVs, The Roku App for Roku TVs, Google TV app for Android/Google TVs, or Fire TV app for Fire TVs. All apps are free and provide complete remote control over WiFi.

How do I program my Hisense remote to control other devices?

The standard Hisense remote controls only your Hisense TV—it's not a programmable universal remote. To control multiple devices, purchase a universal remote and program it using Hisense codes (common codes include 10748, 11758, 0073, and 0216). See codes & setup for complete code lists and programming instructions.

Why is my Hisense voice remote not working?

Voice remote issues typically stem from three causes: Bluetooth disconnection, network problems, or disabled voice services. First, verify your remote is paired via Bluetooth in Settings → Remotes & Accessories. Check that your TV has an active internet connection, as voice commands require WiFi. Finally, confirm voice services are enabled in Settings → Voice Service. Replace batteries if the remote's Bluetooth connection seems unstable.

How can I extend the battery life of my Hisense remote?

Use quality alkaline or lithium batteries instead of bargain brands. Avoid leaving the remote in direct sunlight or hot environments. For voice remotes, minimize voice command usage since Bluetooth and microphone activation drain batteries faster than IR signals. Store remotes at room temperature and remove batteries if the remote won't be used for extended periods.

Is there a way to customize buttons on my Hisense remote?

Most Hisense remotes don't support button customization—the streaming service shortcuts are pre-programmed at the factory. However, some VIDAA and Android TV models allow app shortcut reassignment through Settings. On Roku TVs, you cannot change the physical streaming buttons, but the mobile app provides more flexible shortcuts.

How do I access the quick menu on my Hisense TV?

Press the Menu button (VIDAA), the asterisk (*) button (Roku), or the gear icon (Google/Fire TV) to access quick settings. This opens an overlay with picture mode, sound settings, sleep timer, and other frequently used options without navigating through the full settings menu.

Can I control my Hisense TV with my smartphone?

Yes. Download the official app for your TV platform: RemoteNOW (VIDAA), Roku App (Roku), Google TV app (Google/Android), or Fire TV app (Fire TV). Connect your phone to the same WiFi network as your TV, open the app, and follow the pairing prompts. Your phone then functions as a complete remote with added features like keyboard input and voice search.

How do I pair a new Hisense Bluetooth remote with my TV?

Go to Settings → Remotes & Accessories on your TV. Select "Pair Remote" or "Add New Remote." On your remote, press and hold the pairing button (inside battery compartment) or hold Home + Back together for 5 seconds until the LED flashes. The TV will detect the remote within 30 seconds. Select it from the on-screen list to complete pairing.

What should I do if my Hisense remote is not responding?

Start with fresh batteries—this solves most problems. Test the remote using your phone camera (point remote at camera, press power, look for flashing light). If you see the light, the TV's IR sensor may be blocked or faulty. Clear any obstructions from the TV's bottom bezel. Power cycle the TV by unplugging for 60 seconds. For Bluetooth remotes, re-pair through Settings. If nothing works, the remote may need replacement.

Do all Hisense TVs come with voice remotes?

No. Voice remotes are typically included only with premium and mid-range Hisense models. Budget TVs usually ship with basic IR remotes without microphones. You can purchase a compatible voice remote separately if your TV supports Bluetooth. Check your TV's specifications or Settings → Remotes & Accessories to verify Bluetooth compatibility.

Where can I buy a replacement Hisense remote?

Official replacement remotes are available at hisense.encompass.com (Hisense's authorized parts retailer). Amazon sells both official and third-party Hisense remotes—verify the seller and read reviews for authenticity. Best Buy, Walmart, and electronics stores carry common models. For immediate use, download the smartphone app as a free alternative while waiting for a physical remote.

How do I change input/source using Hisense remote?

Press the Input or Source button (often labeled with an arrow-in-box icon) to open the input selection menu. Use the navigation pad to highlight your desired input (HDMI 1, HDMI 2, Antenna, etc.) and press OK to select. Alternatively, use voice command: "Switch to HDMI 1" or "Change input to cable."

Can I use a universal remote with Hisense TV?

Yes. Most universal remotes from brands like GE, RCA, Philips, and One For All work with Hisense TVs when programmed with the correct codes. Common codes include 10748, 11758, 0073, 0182, and 0216. Universal remotes provide 80-95% of original remote functionality—some platform-specific buttons may not work.

How do I turn on closed captions with Hisense remote?

Press the CC button directly if your remote has one. Otherwise, go to Settings → Accessibility → Closed Captions and toggle to On. You can also use voice commands: "Turn on closed captions" or "Enable subtitles." Within streaming apps, captions are often controlled through the app's own settings (usually accessible via the asterisk or menu button during playback).

Conclusion & Quick Reference Summary

You now have everything needed to master your Hisense TV remote—whether you're setting up a new television, troubleshooting a finicky remote, or discovering features you never knew existed.

The most important takeaways from this guide:

Your remote type determines your capabilities. IR remotes work immediately but require line-of-sight. Bluetooth remotes need pairing but enable voice control and work from anywhere in the room. Identifying which you have (cover the front and test if buttons still work) tells you which troubleshooting path to follow.

When things go wrong, start simple. Fresh batteries solve the majority of remote issues. The camera test confirms whether your remote or TV is the problem. Power cycling your TV clears software glitches that accumulate over time.

Your smartphone is always a backup. Every Hisense platform has an official remote app that works over WiFi. These aren't just emergency solutions—many users prefer phone remotes for the keyboard input and additional features.

Quick Reference Table

For future reference, bookmark this guide or save it as a PDF. Remote issues tend to resurface after firmware updates or battery replacements, and having these troubleshooting steps readily available saves time and frustration.

Your Hisense TV remote is designed to make entertainment effortless. With the knowledge from this guide, you can solve problems quickly, access every feature, and get back to what matters—enjoying your content.

This guide is regularly updated to reflect new Hisense TV models, remote designs, and software changes. Last verified: December 2025.