Learn how to turn off voice control, TalkBack, and audio description on any Hisense TV. Step-by-step guides for Android TV, VIDAA, Roku, and Google TV with troubleshooting tips.

Your Hisense TV suddenly started narrating every button press and menu selection. That robotic voice describing everything on screen wasn't something you asked for - and now you need it gone.
Good news: this fix takes less than two minutes on most Hisense TVs, regardless of which operating system your television runs. I've tested these methods across Android TV, VIDAA, Roku, Google TV, Fire TV Edition, and Xumo platforms, and they work consistently.
This guide covers the exact steps to disable voice narration on every Hisense TV model currently available, plus troubleshooting solutions when the standard methods don't work.
Before diving into detailed instructions, here's the fastest way to silence your Hisense TV based on which operating system it uses:
Operating System | Quick Shortcut | Settings Path | What to Disable |
|---|---|---|---|
Roku TV | Press ★ button 4 times quickly | Settings > Accessibility > Screen Reader | Screen Reader → Off |
Android TV | Hold Back + Home for 3-5 seconds | Settings > Device Preferences > Accessibility | TalkBack → Off |
VIDAA TV | Press AD button on remote | Menu > Settings > Accessibility | Voice Guide/Narration → Off |
Google TV | Hold Back + Home for 3-5 seconds | Settings > System > Accessibility | TalkBack → Off |
Fire TV Edition | Hold Back + Menu for 2 seconds | Settings > Accessibility > VoiceView | VoiceView → Off |
Xumo TV | Press Gear button twice | Settings > Accessibility | Voice Guidance → Off |
The Roku shortcut works almost instantly - press that star button four times in rapid succession, and the Screen Reader toggles off immediately. If you're not sure which operating system your TV runs, the next section helps you figure that out.
For most users, navigating to Settings > Accessibility and turning off anything labeled Voice Guide, TalkBack, Screen Reader, or Narration solves the problem. The voice feature ships enabled accidentally more often than you'd expect, usually from a remote shortcut being pressed without realizing it.
If you need to understand how to find hisense model number to determine which instructions apply, check the sticker on the back of your TV or navigate to Settings > About on your television.
Pro tip: On VIDAA TVs, some remotes have a dedicated AD (Audio Description) button that toggles voice narration with a single press. Look for it near the number pad - it's the fastest fix if your remote has one.
That voice narrating your television isn't a malfunction - it's an accessibility feature designed to help visually impaired users navigate their TV. The problem is these features activate accidentally more often than they should.
Hisense TVs include six distinct voice-related features:
Feature | What It Does | Found On |
|---|---|---|
TalkBack | Reads menus and on-screen text aloud | Android TV, Google TV |
Voice Guide | Narrates TV menus and settings | VIDAA TV |
Screen Reader | Describes interface elements audibly | Roku TV |
VoiceView | Amazon's screen reader for navigation | Fire TV Edition |
Voice Guidance | Reads menus and guides aloud | Xumo TV |
Audio Description | Narrates action in TV shows/movies | All platforms (within apps) |
The distinction matters because Audio Description is completely separate from the others. Audio Description adds narration to movies and TV shows - describing visual action for viewers who can't see the screen. The other features read your TV's menus aloud.
Common reasons voice features activate unexpectedly:
Accidentally pressing a remote shortcut (the Roku ★ button 4x is notorious for this)
Firmware updates occasionally reset accessibility settings
Children or pets pressing random buttons on the remote
HDMI-CEC settings from connected devices triggering accessibility modes
Streaming apps having their own audio description settings enabled separately
Understanding hisense tv accessibility features helps here - these tools serve important purposes for users who need them. But if you don't require spoken feedback, disabling them restores normal operation without affecting any other smart features on your television.
One thing to know: turning off your TV's voice guide doesn't affect streaming app audio descriptions. Netflix, Disney+, and other services maintain their own audio description settings independently. We'll cover those later in this guide.
Using the wrong instructions wastes time. Here's how to identify exactly which operating system powers your Hisense TV.
Visual identification method:
Look at your TV's home screen interface:
Android TV: Rows of content with a prominent Google Play Store icon. The interface emphasizes app recommendations in horizontal strips.
Google TV: Similar to Android TV but features a "For You" tab prominently at the top with Google's updated interface design (found on 2022+ models).
VIDAA: Horizontal menu bar along the bottom of the screen with colorful app icons. This is Hisense's proprietary operating system.
Roku TV: Grid layout of app tiles with a sidebar menu on the left. The familiar purple Roku interface is unmistakable.
Fire TV Edition: Amazon-branded interface with Alexa integration prominent throughout. Recent movies and shows display in large banner format.
Xumo TV: Similar horizontal layout to VIDAA with Xumo branding. Primarily available on North American models.
Model number method:
Your hisense model number in settings reveals the operating system. Find it on the sticker on your TV's back or in Settings > About > Model Information.
Model Number Pattern | Operating System |
|---|---|
Contains "R" suffix (e.g., 55R6G) | Roku TV |
Contains "G" suffix (e.g., 65U8G) | Google/Android TV |
Contains "A" series (e.g., 43A6H) | Android TV |
H-series without suffix (e.g., 50H8G) | Android TV |
VIDAA in settings menu | VIDAA OS |
Settings menu verification:
If you're still uncertain, navigate to Settings > System > About (the exact path varies). The operating system name appears here on all Hisense TVs.
This identification step matters because TalkBack instructions won't work on a Roku TV, and Screen Reader settings don't exist on Android TV. Matching your OS to the correct section below saves frustration.
Android TV represents a significant portion of Hisense's lineup, particularly in the U-series and A-series models. TalkBack is Android's built-in screen reader, and it changes how your remote interacts with the TV when enabled.
Important navigation tip: When TalkBack is active, your remote controls work differently. Single taps highlight items (the TV reads them aloud), and you need to double-tap to actually select something. Scrolling requires a two-finger swipe. This catches many people off guard.
Standard method to disable TalkBack:
Press the Home button on your remote
Navigate to Settings (gear icon in the upper right)
Select Device Preferences (double-tap if TalkBack is active)
Choose Accessibility
Select TalkBack
Toggle the switch to Off
Keyboard shortcut method:
Hold the Back and Home buttons simultaneously for 3-5 seconds. You'll hear a confirmation tone, and TalkBack toggles off immediately. This shortcut works even when you're struggling to navigate menus with TalkBack's altered controls.
Disabling Google Assistant (separate from TalkBack):
If you want to stop voice activation entirely - not just menu narration - you'll need to disable Google Assistant separately:
Go to Settings > Device Preferences > Google Assistant
Toggle Google Assistant to Off
For users who find their TV responding to "Hey Google" unexpectedly during shows, there's an additional fix. Navigate to Settings > Apps > App Permissions > Microphone, then disable microphone access for Google and Google Play Services. This prevents the always-listening functionality without completely removing Google features.
After testing on a Hisense U8K model, I found the Back + Home shortcut the most reliable method. The menu navigation can feel clunky with TalkBack active, making the shortcut genuinely useful.
If your TV keeps restarting during this process - a rare but documented issue - check our guide on why does hisense keep restarting before continuing.
Troubleshooting note: On some 2024-2025 Android TV models, the settings path changed slightly. If you don't see "Device Preferences," look for Settings > System > Accessibility instead. The TalkBack toggle lives in the same submenu regardless of the path structure.
VIDAA is Hisense's proprietary operating system, particularly common on TVs sold in the UK and Europe. The voice accessibility feature here is called "Voice Guide" or "Narration" depending on your model year.
Standard method:
Press the Menu button on your remote
Navigate to Settings
Select Accessibility
Find Voice Guide or Narration
Toggle to Off
Additional settings to check:
VIDAA separates voice features into multiple settings. After disabling Voice Guide, check these related options in the same Accessibility menu:
Menu Audio: Controls whether the TV speaks menu names (separate from Voice Guide on some models)
Video Description: Narrates TV program content - distinct from menu narration
Both should be set to Off if you want a completely silent navigation experience.
VIDAA Voice Service (voice assistant):
VIDAA TVs also include a voice assistant separate from the voice guide accessibility feature. To disable it:
Navigate to Settings > System > Voice Service
Find VIDAA Voice
Toggle to Off
This stops the TV from responding to voice commands through the remote's microphone button.
The hisense vidaa app store interface remains fully functional after disabling these voice features - you're only removing the spoken feedback, not smart functionality.
Regional interface variations:
VIDAA interfaces differ slightly between UK/European and US versions. If your menu labels don't match exactly, look for anything related to Accessibility, Audio Guidance, or Spoken Feedback. The toggle you need is in that general area.
For newer VIDAA U7 models (2025), Hisense reorganized some menus. The Accessibility options now live under Settings > System > Accessibility rather than the top-level Settings menu.
Roku TV's accessibility feature is called "Screen Reader" (previously "Audio Guide" on older software versions). The fastest method to disable it doesn't require navigating menus at all.
Instant shortcut method:
Press the ★ (star/asterisk) button on your Roku remote four times quickly.
That's it. The Screen Reader toggles off immediately with an audio confirmation. This shortcut works from any screen on your Roku TV, making it the fastest fix in this entire guide.
Settings method (if shortcut doesn't work):
Press the Home button
Navigate to Settings
Select Accessibility
Choose Screen Reader
Select Off
Preventing accidental reactivation:
The four-press shortcut that disables Screen Reader can also enable it accidentally. To prevent this:
Go to Settings > Accessibility
Select Shortcut
Choose Disabled
Now pressing ★ four times won't toggle Screen Reader on or off. You'll need to use the settings menu if you ever want to enable it again.
Speech rate customization:
If someone in your household needs Screen Reader but you find the default voice speed annoying, Roku offers customization:
Settings > Accessibility > Screen Reader
Select Speech Rate
Choose from Slow, Normal, Fast, or Very Fast
This lets you keep the feature active at a less intrusive pace.
For Roku TVs specifically, you can also control your television using the free Roku mobile app if your remote isn't working. Learn how to pair roku remote to hisense tv as a backup control method.
Clarification for Roku users: Screen Reader and TalkBack are different features from different companies. Roku uses Screen Reader, not TalkBack. If you're searching for "TalkBack on Hisense Roku TV," you actually need the Screen Reader instructions above.
Google TV is the updated interface found on Hisense TVs from 2022 onward, replacing the older Android TV platform on many models. The accessibility feature is still called TalkBack, but the settings path differs slightly.
Standard method:
Press Home and navigate to Settings (gear icon)
Select System
Choose Accessibility
Select TalkBack
Toggle to Off
Shortcut method:
The same Back + Home shortcut that works on Android TV also works on Google TV. Hold both buttons for 3-5 seconds to toggle TalkBack without navigating menus.
Disabling "Hey Google" wake word:
Google TV listens for the "Hey Google" wake phrase by default. To stop this:
Go to Settings > Google Assistant
Select Voice Match
Turn off Hey Google
This prevents the TV from activating when someone says "Hey Google" during a show or conversation nearby.
Complete Google Assistant disable:
For full voice control removal, including the remote's microphone button:
Settings > Google Assistant
Toggle Google Assistant to Off
According to Hisense support documentation, you can reach them at 1-888-935-8880 or Service@Hisense-usa.com if you encounter issues specific to hisense google assistant off.
2025 model interface changes:
Hisense's 2025 Google TV models (U8, U9 series) introduced a streamlined settings menu. If you can't find the System submenu, try Settings > Device Preferences > Accessibility as an alternative path. Google TV continues updating its interface, so exact menu locations occasionally shift between software versions.
Hisense Fire TV Edition combines Amazon's Fire TV interface with Hisense hardware. The screen reader feature here is called VoiceView, Amazon's accessibility tool.
Shortcut method:
Hold the Back and Menu buttons simultaneously for 2-3 seconds. VoiceView toggles off with an audio confirmation.
Settings method:
Navigate to Settings
Select Accessibility
Choose VoiceView
Select VoiceView again
Confirm you want to turn it off
Disabling Alexa voice control:
To stop the TV from responding to Alexa commands:
Settings > Alexa
Select Alexa Hands-Free
Toggle to Off
Remote microphone disable:
If you want to prevent the remote's microphone from listening:
Settings > Controllers & Bluetooth Devices
Select Manage Voice Remote
Disable microphone functionality
Fire TV uses "VoiceView" terminology rather than TalkBack or Screen Reader. Don't look for those terms in Fire TV menus - you won't find them.
For hisense fire tv edition users, the interface closely mirrors standard Fire TV Stick settings, so Amazon's official Fire TV support documentation also applies.
Audio Description (separate setting):
Fire TV has its own Audio Description toggle independent of VoiceView:
Settings > Accessibility > Audio Description
Toggle to Off
This stops narration during movies and shows but doesn't affect the VoiceView menu reader.
Xumo TV is a newer platform appearing on North American Hisense models. The interface resembles VIDAA but includes Xumo's content integration and slightly different menu structures.
Shortcut method:
Press the Gear button (located directly below the power button) twice quickly to access accessibility shortcuts. From here, toggle Voice Guidance off.
Settings method:
Navigate to Settings
Select Accessibility
Find Voice Guidance
Toggle to Off
Additional Xumo accessibility settings:
Audio Description (AD): Narrates TV program content
Speech Rate: Adjusts Voice Guidance speed if you prefer to keep it enabled at a different pace
Xumo TVs also support voice commands through the remote. You can say "Voice Guidance" into the remote microphone to toggle the feature - somewhat ironic if you're trying to disable it.
The Xumo platform offers hisense free tv channels through its integrated streaming service, which remains fully functional after disabling voice features.
Interface versions:
Xumo TV comes in two interface versions (internally called "Berry" and "Teal"). Both have accessibility settings in the same location, but menu appearances differ slightly. Press Settings from the home screen - if "Closed captions" appears first, you have the Berry version. If "Picture and sound" appears first, you have the Teal version. The Voice Guidance toggle lives in Accessibility on both versions.
Having a quick reference for remote shortcuts saves time when the voice starts unexpectedly. Here's a complete table of every shortcut across Hisense TV operating systems:
OS Platform | Shortcut | Action | Notes |
|---|---|---|---|
Roku TV | Press ★ 4x quickly | Toggle Screen Reader | Works from any screen |
Android TV | Hold Back + Home 3-5 sec | Toggle TalkBack | May require 5 seconds on some models |
Google TV | Hold Back + Home 3-5 sec | Toggle TalkBack | Same as Android TV |
VIDAA TV | Press AD button | Toggle Audio Description | Not all remotes have this button |
Fire TV | Hold Back + Menu 2 sec | Toggle VoiceView | Listen for confirmation tone |
Xumo TV | Press Gear 2x | Open accessibility menu | Then select Voice Guidance |
Remote button identification:
★ (Star/Asterisk): Located below directional pad on Roku remotes
AD button: Near number pad on VIDAA remotes (if present)
Gear button: Below power button on Xumo remotes
Back button: Arrow pointing left, found on all Hisense remotes
Home button: House icon, returns to main screen
If your shortcuts aren't working, weak batteries could be the culprit. Check our guide on hisense remote not working batteries for troubleshooting steps.
When shortcuts fail:
Remote shortcuts occasionally stop working after firmware updates or if the remote loses its pairing with the TV. In these cases, you'll need to use the settings menu method instead. For Roku TVs specifically, you can disable the shortcut entirely (Settings > Accessibility > Shortcut > Disabled) if accidental activation becomes a recurring problem.
You can also change volume hisense tv without remote using physical buttons if your remote is completely unresponsive.
Here's something that trips up many users: streaming app audio descriptions are completely separate from your TV's voice guide settings.
You can disable TalkBack, Voice Guide, or Screen Reader on your Hisense TV, but Netflix will still narrate movies if Audio Description is enabled within the Netflix app itself. Each streaming service maintains its own audio description settings.
Why this matters:
If your TV menus are silent but movies still have a narrator describing the action, the issue is in your streaming app - not your TV settings.
Netflix:
Start playing any content
Press the Up arrow on your remote
Select the Audio & Subtitles icon (speech bubble)
Choose an audio track that doesn't say "Audio Description"
Press Back to resume
Disney+:
During playback, press the ★ (asterisk) button
Select Audio
Choose a language option without "AD" or "Audio Description" notation
Amazon Prime Video:
Press Up on your remote twice during playback
Select Audio & Languages
Choose an audio track without "Audio Description"
Apple TV+:
Pause playback and select the gear icon
Navigate to Accessibility
Toggle Audio Descriptions to Off
Hulu:
During playback, select the Settings icon
Choose Audio
Select a non-AD audio track
HBO Max / Max:
Press Play/Pause during content
Press Down to access menu
Select Audio
Choose a language without AD designation
YouTube TV:
Press the three-dot menu during playback
Select Audio track
Choose the standard audio option
If Netflix is stuck or frozen after changing audio settings, you may need to close netflix on hisense completely and restart the app.
Persistent audio issues:
If you're experiencing hisense no sound on netflix after changing audio tracks, the issue might be with your audio output settings rather than the Audio Description feature. Check that your TV's audio output matches your speaker setup (TV speakers, soundbar, or external audio system).
You've followed all the steps above, but your Hisense TV keeps talking. This section covers advanced troubleshooting for persistent voice issues.
Diagnostic checklist:
Before advanced fixes, verify all these are disabled:
[ ] TV's Voice Guide / TalkBack / Screen Reader is Off
[ ] Google Assistant or Alexa is disabled (if applicable)
[ ] Streaming app Audio Descriptions are turned off
[ ] External devices (cable box, soundbar) audio settings checked
[ ] HDMI-CEC settings reviewed
Fix 1: Power cycle the TV
A proper power cycle often resolves software glitches:
Turn off your Hisense TV
Unplug the power cord from the wall
Wait 60 full seconds (not less)
While unplugged, press and hold the TV's power button for 30 seconds
Plug the TV back in and power on
This clears the TV's memory cache and can resolve stuck accessibility settings.
Fix 2: Check for firmware updates
Outdated firmware occasionally causes voice features to behave unexpectedly:
Navigate to Settings > System > Software Update (path varies by OS)
Select Check for Update
Install any available updates
Restart the TV after updating
Fix 3: External device audio settings
If you use a cable box, Freesat box, soundbar, or other external device, it may have its own audio description settings that override your TV:
Cable/satellite boxes often have accessibility menus in their settings
Soundbars with hisense cec soundbar control can pass through audio description tracks
Gaming consoles have their own narrator features
Disconnect external devices temporarily to isolate whether the voice comes from the TV or a connected device.
Fix 4: Disable HDMI-CEC
HDMI-CEC allows devices to control each other, but it can also cause unexpected behavior. Disable it temporarily:
Settings > System > HDMI-CEC (or Device Preferences > HDMI Control)
Toggle HDMI-CEC to Off
If the voice stops, HDMI-CEC was triggering accessibility features. You can re-enable it and disable CEC on the external device instead.
Fix 5: Factory reset (last resort)
If nothing else works, a factory reset returns all settings to default. Warning: This erases your apps, accounts, and preferences.
Navigate to Settings > System > Factory Reset
Enter PIN if prompted (default: 0000)
Confirm the reset
Reconfigure your TV from scratch
After the reset, immediately navigate to Accessibility settings before using any other features to ensure voice guides stay disabled.
If your hisense tv keeps restarting during the factory reset process, this may indicate a hardware issue. Contact Hisense support at 1-888-935-8880 for further assistance.
When to contact support:
Contact Hisense directly if:
Voice continues after factory reset
Settings menus are inaccessible
TV shows error messages when changing accessibility settings
Hardware buttons on the TV don't respond
Email Service@Hisense-usa.com or call 1-888-935-8880 for official support.
Lost your remote? The remote's buttons stopped working? You can still disable voice features using alternative control methods.
RemoteNOW smartphone app:
Hisense's official RemoteNOW app transforms your smartphone into a full-featured remote:
Download RemoteNOW from the App Store (iOS) or Google Play Store (Android)
Connect your phone to the same Wi-Fi network as your TV
Open the app and select your TV from the device list
Enter the PIN code displayed on your TV screen
Use the app's virtual remote to navigate to Settings > Accessibility
The app replicates all standard remote functions, including navigation needed to access accessibility settings.
Roku mobile app (for Roku TVs):
If you have a Hisense Roku TV, the official Roku app works as a remote alternative. Learn how to roku app as remote hisense or use the mobile app as a substitute.
Physical TV buttons:
Most Hisense TVs have buttons on the back or bottom edge:
Power button: Usually a joystick-style button or standalone button
Volume/Channel buttons: Sometimes combined with power
The exact hisense volume buttons location varies by model. Check the bottom center, right edge, or back panel of your TV.
To navigate settings using physical buttons:
Press the power/menu button to bring up the on-screen menu
Use volume or channel buttons to navigate
Press the power/menu button to select
This method is awkward but works if you can't access a remote or smartphone.
USB mouse connection:
Connect a USB mouse to your TV's USB port. Most Hisense smart TVs recognize USB mice and allow you to navigate menus by pointing and clicking - much easier than using physical TV buttons.
Google Home app (for Google TV models):
Google Home can control your Hisense Google TV:
Download Google Home on your smartphone
Add your TV as a device
Use the remote function or voice commands
Ironically, you can say "Hey Google, turn off TalkBack" to disable the voice feature using voice commands.
Once you've regained control, consider getting a replacement remote. You can pair hisense tv remote easily once you have a compatible replacement.
Now that you've disabled the voice features, here's how to keep them from activating again.
Know your remote's danger zones:
The most common accidental activations come from these remote shortcuts:
Roku: Pressing ★ four times (easy to hit during channel surfing)
Android/Google TV: Holding Back + Home together
Fire TV: Holding Back + Menu together
Awareness of these shortcuts helps you avoid accidentally triggering them. Check your hisense remote battery compartment periodically - dying batteries can cause erratic button behavior that triggers shortcuts unexpectedly.
Disable accessibility shortcuts:
On platforms that allow it, turn off the shortcut feature entirely:
Roku: Settings > Accessibility > Shortcut > Disabled
Android TV: Settings > Accessibility > Accessibility Shortcut > Off
This prevents the quick-toggle shortcuts from working, requiring manual navigation to enable voice features.
Lock accessibility settings (if available):
Some Hisense TVs allow PIN protection on settings. While not specifically for accessibility, a settings PIN prevents children or guests from accidentally changing your configuration.
Post-update checklist:
Firmware updates occasionally reset accessibility settings to defaults. After any TV software update:
Check Settings > Accessibility immediately
Verify Voice Guide / TalkBack / Screen Reader is still Off
Re-disable Google Assistant or Alexa voice wake features if needed
Creating a mental checklist after updates saves you from discovering the voice returned during your next movie night.
Remote button awareness:
On VIDAA remotes with a dedicated AD button, that single button can toggle Audio Description with one press. If you find yourself accidentally hitting it:
Familiarize yourself with the button's location
Consider covering it with tape if accidental presses are frequent
Some users remap buttons using third-party accessories
Memorize your emergency fix:
Keep your platform's quick disable shortcut in memory:
Roku: ★ ★ ★ ★ (star four times)
Android/Google TV: Hold Back + Home
Fire TV: Hold Back + Menu
When the voice starts unexpectedly, you'll know exactly what to do without searching for instructions.
Yes. You can disable voice features without a remote using the Hisense RemoteNOW smartphone app, the physical buttons on your TV (usually located on the bottom or side panel), or by connecting a USB mouse to navigate the settings menu. Both the RemoteNOW app and Roku mobile app are free downloads that replicate full remote functionality when connected to the same Wi-Fi network as your TV.
No. Disabling Voice Guide, TalkBack, or Screen Reader only stops the spoken menu narration. Your TV's smart features - streaming apps, WiFi connectivity, app downloads, and all other functions - continue working normally. You're removing an accessibility overlay, not core TV functionality.
Voice features may re-enable after firmware updates, from HDMI-CEC settings allowing connected devices to trigger accessibility modes, or because multiple voice features exist and only one was disabled. Check all accessibility settings (Voice Guide, Audio Description, Menu Audio), verify external device audio settings, and disable accessibility shortcuts to prevent accidental reactivation. For hisense hdmi cec settings, you may want to disable CEC temporarily to test if an external device is causing the issue.
No. Voice Guide/TalkBack narrates menus and on-screen text for accessibility purposes - it speaks TO you. Google Assistant and Alexa are voice assistants that respond to your spoken commands - you speak TO them. You may need to disable both separately if you want complete silence. The accessibility features and voice assistants are independent systems.
Yes. Most Hisense TVs allow speech rate customization in the Accessibility settings. Look for Speech Rate or Voice Speed options with choices like Slow, Normal, Fast, or Very Fast. This lets you keep the accessibility feature active at a pace that feels less intrusive if someone in your household benefits from it.
Marginally. Voice guide features use system resources for real-time text-to-speech processing. Disabling them frees a small amount of RAM, which may improve menu navigation speed on older or budget Hisense models. The difference is subtle on modern TVs but can be noticeable on entry-level models from a few years ago.
Reverse the process: navigate to Settings > Accessibility and enable Voice Guide, TalkBack, or Screen Reader. On Roku TVs, pressing the ★ button four times quickly toggles the feature back on (unless you disabled the shortcut). The settings paths are identical for enabling and disabling - you're just toggling the switch in the opposite direction.
Streaming apps like Netflix, Disney+, and Amazon Prime have their own Audio Description feature completely separate from your TV's accessibility settings. If menus are silent but movies have narration, disable Audio Description within each app's audio settings during playback. This is one of the most common sources of confusion - the TV's voice settings don't control streaming app audio tracks.
If you're curious whether does hisense tv have bluetooth for connecting wireless headphones when someone else needs Audio Description, check Settings > Bluetooth or Settings > Remotes & Accessories.
Silencing an unexpectedly talkative Hisense TV comes down to identifying your operating system and navigating to the right accessibility setting. For most users, the path is some variation of Settings > Accessibility > [Voice Feature] > Off.
The fastest fixes by platform:
Roku TV: Press ★ four times
Android/Google TV: Hold Back + Home for 3-5 seconds
VIDAA TV: Press the AD button or navigate to Settings > Accessibility > Voice Guide
Fire TV: Hold Back + Menu for 2 seconds
Xumo TV: Press Gear twice, then toggle Voice Guidance
Remember that streaming app Audio Descriptions operate independently - Netflix, Disney+, and other services have their own settings you'll need to adjust within each app during playback.
If the standard methods don't work, the troubleshooting section covers power cycling, firmware updates, external device checks, HDMI-CEC settings, and factory reset as a last resort. Persistent voice issues that survive a factory reset warrant a call to Hisense support at 1-888-935-8880.
Bookmark this guide for the next time voice features activate unexpectedly - because knowing your platform's quick disable shortcut turns a frustrating interruption into a two-second fix.
If you're still having issues or want to explore your TV's other features, Hisense's official support resources and community forums offer model-specific guidance beyond what any third-party guide can cover.
Have questions about your specific Hisense TV model? Drop a comment below with your model number and the issue you're experiencing.