How to Reset Hisense TV: The Ultimate Guide

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Author: Kajal Singh

In the world of smart TVs, Hisense has established itself as a brand that offers quality and affordability. However, like any sophisticated piece of technology, Hisense TVs can sometimes encounter issues that leave users scratching their heads.

Whether you’re facing a frozen screen, audio problems, or app malfunctions, a reset can often be the magic wand that brings your TV back to life. In this comprehensive guide, we’ll explore everything you need to know about resetting your Hisense TV, regardless of the model you own.

Table of Contents

Understanding Hisense TV Models and Their Reset Procedures

Before we dive into the nitty-gritty of resetting your Hisense TV, it’s crucial to understand that different models may have slightly different reset procedures. Hisense produces several types of smart TVs, including:

  1. Hisense Roku TVs: These models run on the Roku operating system and offer a user-friendly interface with access to thousands of streaming channels.
  2. Hisense Android TVs: Powered by Google’s Android TV platform, these models provide access to the Google Play Store and integrate seamlessly with other Google services.
  3. Hisense VIDAA Smart TVs: This is Hisense’s proprietary smart TV platform, known for its fast and intuitive interface.
  4. Older Hisense TV models: These may run on earlier versions of smart TV platforms or may not be smart TVs at all.

Knowing which model you have is the first step in determining the most effective reset method for your TV. You can usually find this information in your Hisense TV Manual or on a label on the back of the TV.

Common Hisense TV Issues That May Require a Reset

Before we get into the reset procedures, let’s look at some common issues that Hisense TV owners might encounter, which can often be resolved with a reset:

  1. Software glitches and freezing screens: If your TV becomes unresponsive or stuck on a particular screen, a reset can help refresh the system.
  2. Audio and video synchronization problems: Sometimes, the audio may lag behind the video or vice versa. A reset can often realign these elements.
  3. Network connectivity issues: If your TV is struggling to connect to Wi-Fi or keeps dropping the connection, a reset of the network settings might be necessary.
  4. App malfunctions and crashes: Apps that refuse to load or keep crashing can often be fixed with a reset.
  5. Picture quality degradation: Unexpected changes in picture quality or color settings might require a reset to restore optimal display settings.
  6. Remote control unresponsiveness: While this could be a battery issue, sometimes a TV reset can resolve remote control problems.

If you’re experiencing any of these issues, don’t panic. In many cases, a simple reset can work wonders. For more detailed troubleshooting tips, check out our comprehensive Hisense TV Troubleshooting guide.

Preparing for a Hisense TV Reset

Before you proceed with any type of reset, it’s important to prepare properly. This can save you time and frustration later on. Here are some key steps to take:

  1. Back up important data and settings: If you have any custom settings, app logins, or personalized preferences you want to keep, make note of them. A factory reset will erase all personalized settings.
  2. Gather necessary information: Have your TV’s model number handy, as well as your Wi-Fi password if you’ll need to reconnect after the reset.
  3. Ensure a stable power supply: Make sure your TV is plugged into a reliable power outlet to avoid interruptions during the reset process. If you’re unsure about your TV’s power connection, refer to our guide on Hisense TV Power Cord Location.
  4. Update your TV’s firmware: Before resetting, it’s a good idea to check if there are any available firmware updates. Sometimes, updating the firmware can resolve issues without needing a full reset. Learn how to do this in our Hisense TV Firmware Update guide.

With these preparations complete, you’re ready to explore the various reset methods for your Hisense TV.

Comprehensive Guide: Soft Reset Methods for Hisense TVs

A soft reset, also known as a power cycle, is often the first step in troubleshooting. It’s a gentle way to restart your TV without affecting your settings or data. Here are several methods to perform a soft reset:

Using the Remote Control

  1. Press and hold the power button on your Hisense TV remote for about 5 seconds.
  2. Release the button when you see the TV screen turn off.
  3. Wait for 30 seconds, then press the power button again to turn the TV back on.

Utilizing the TV’s Power Button

  1. Locate the power button on your Hisense TV. It’s usually on the bottom right or left side of the TV.
  2. Press and hold the power button for about 10 seconds.
  3. Release the button when you see the TV screen turn off.
  4. Wait for 30 seconds, then press the power button once to turn the TV back on.

Performing a Power Cycle (Unplugging Method)

  1. Turn off your Hisense TV using the remote or power button.
  2. Unplug the TV’s power cord from the wall outlet.
  3. Wait for at least 60 seconds. This allows any residual power to dissipate from the TV’s components.
  4. Plug the power cord back into the wall outlet.
  5. Turn on the TV using the remote or power button.

Soft Resetting Specific Hisense TV Models

For Hisense Roku TVs:

  1. Navigate to Settings > System > Power > System restart.
  2. Select System restart to perform a soft reset.

For Hisense Android TVs:

  1. Go to Settings > Device Preferences > About > Restart.
  2. Confirm to restart the TV.

For Hisense VIDAA Smart TVs:

  1. Press the Home button on your remote.
  2. Navigate to Settings > Support > System Self Diagnosis > Restart.
  3. Select Restart to perform a soft reset.

If a soft reset doesn’t resolve your issue, you may need to try a hard reset.

Hard Reset Techniques for Hisense TVs

A hard reset is more thorough than a soft reset and can resolve more persistent issues. It may reset some of your TV’s settings but usually doesn’t erase all personal data. Here’s how to perform a hard reset:

Using the Remote Control Sequence

This method works for many Hisense TV models:

  1. Turn on your Hisense TV.
  2. Press the following buttons on your remote in this exact order: Home, Up, Right, Down, Left, Menu, Left, Right.
  3. Wait for the TV to restart. This process may take a few minutes.

For more detailed information on using your Hisense TV remote, check out our guide on How to Use Hisense TV Remote.

Accessing the TV’s On-Screen Menu

  1. Press the Menu button on your remote.
  2. Navigate to the System or Settings option.
  3. Look for a Reset or Restore Factory Settings option.
  4. Select this option and confirm your choice if prompted.
  5. Wait for the TV to restart.

Model-Specific Hard Reset Procedures

For Hisense Roku TVs:

  1. Go to Settings > System > Advanced system settings > Factory reset.
  2. Select Factory reset everything.
  3. Follow the on-screen instructions to complete the reset.

For Hisense Android TVs:

  1. Navigate to Settings > Device Preferences > Reset > Factory data reset.
  2. Select Erase everything.
  3. Confirm your choice and wait for the TV to reset.

For Hisense VIDAA Smart TVs:

  1. Press the Home button on your remote.
  2. Go to Settings > Support > Self Diagnosis > Reset.
  3. Enter your PIN if prompted (default is usually 0000).
  4. Select OK to start the reset process.

Troubleshooting If Hard Reset Doesn’t Work

If you’re unable to perform a hard reset using these methods, try the following:

  1. Ensure your remote has fresh batteries.
  2. Try using the TV’s physical buttons if the remote isn’t responding.
  3. Check for any error messages on the screen and look them up in your TV’s manual.
  4. Consult Hisense customer support if problems persist.

Factory Reset: In-Depth Instructions for All Hisense TV Types

A factory reset is the most comprehensive type of reset, returning your TV to its original out-of-the-box state. This will erase all your personal settings, installed apps, and data. It’s often the most effective solution for persistent problems. Here’s how to perform a factory reset on various Hisense TV models:

Factory Resetting Hisense Roku TVs

  1. Press the Home button on your Roku remote.
  2. Scroll down and select Settings.
  3. Choose System.
  4. Select Advanced system settings.
  5. Choose Factory reset.
  6. Select Factory reset everything.
  7. Follow the on-screen instructions to complete the reset.
  8. Enter the displayed code using your remote to confirm the reset.

Performing a Factory Reset on Hisense Android TVs

  1. Press the Home button on your remote.
  2. Go to Settings.
  3. Select Device Preferences.
  4. Choose Reset.
  5. Select Factory data reset.
  6. Choose Erase everything.
  7. Confirm your choice and wait for the TV to reset.
  8. The TV will restart and begin the initial setup process.

Resetting Hisense VIDAA Smart TVs to Factory Settings

  1. Press the Home button on your remote.
  2. Navigate to Settings.
  3. Select Support.
  4. Choose Self Diagnosis.
  5. Select Reset.
  6. Enter your PIN if prompted (default is usually 0000).
  7. Select OK to start the factory reset process.
  8. Wait for the TV to restart and go through the initial setup.

Factory Reset Options for Older Hisense TV Models

For older Hisense TVs without smart features:

  1. Press the Menu button on your remote.
  2. Navigate to System Settings or a similar option.
  3. Look for Restore Factory Defaults or Reset TV.
  4. Select this option and enter your PIN if prompted.
  5. Confirm your choice to start the reset process.

Using the Hidden Service Menu for Advanced Reset Options

Some Hisense TVs have a hidden service menu that can provide additional reset options. However, this should only be used as a last resort and with caution, as it can potentially cause issues if used incorrectly.

  1. Turn off your Hisense TV.
  2. Press and hold the Menu button on the TV (not the remote).
  3. While holding Menu, press the Power button to turn on the TV.
  4. Release both buttons when you see the hidden menu appear.
  5. Use the channel buttons to navigate to the Factory Reset option.
  6. Press the Volume Up button to select and confirm.

Warning: Use this method at your own risk, as it may void your warranty or cause unexpected issues if not performed correctly.

How to Reset Hisense TV Without Remote: Alternative Methods

If you’ve misplaced your remote or it’s not working, don’t worry. You can still reset your Hisense TV using these methods:

Using the TV’s Physical Buttons

  1. Locate the control buttons on your TV. They’re usually on the bottom right or left side.
  2. Press and hold the Menu button for about 10 seconds.
  3. Use the volume buttons to navigate to the Reset option.
  4. Press the Input button to select and confirm the reset.

Connecting a Temporary Universal Remote

  1. Purchase a universal remote compatible with Hisense TVs.
  2. Follow the universal remote’s instructions to pair it with your TV.
  3. Use the universal remote to navigate the TV’s menu and perform a reset.

Using the Hisense Remote App on Your Smartphone

  1. Download the Hisense Remote App from your smartphone’s app store.
  2. Ensure your phone and TV are connected to the same Wi-Fi network.
  3. Open the app and follow the instructions to connect to your TV.
  4. Use the app as a virtual remote to navigate the TV’s menu and perform a reset.

Utilizing HDMI-CEC with Other Device Remotes

If your Hisense TV supports HDMI-CEC (Consumer Electronics Control), you might be able to use the remote from another connected device:

  1. Ensure HDMI-CEC is enabled on both your TV and the connected device.
  2. Use the connected device’s remote to navigate your TV’s menu.
  3. Find and select the reset option using this remote.

Resetting Specific Hisense TV Settings and Components

Sometimes, you may only need to reset specific settings rather than the entire TV. Here’s how to reset individual components:

Picture and Display Settings Reset

  1. Press the Menu button on your remote.
  2. Navigate to Picture Settings.
  3. Look for an option like Reset Picture Settings or Restore Default Picture.
  4. Select and confirm to reset only the picture settings.

For more detailed information on optimizing your display, check out our guide on Hisense TV Picture Settings.

Audio and Sound System Reset

  1. Press the Menu button.
  2. Go to Sound Settings.
  3. Find and select Reset Audio Settings or Restore Default Audio.
  4. Confirm to reset only the audio settings.

For more advanced audio troubleshooting, refer to our Hisense TV Sound Settings guide.

Network and Connectivity Settings Reset

  1. Press the Home button.
  2. Go to Settings.
  3. Select Network.
  4. Choose Reset Network Settings.
  5. Confirm to erase all saved Wi-Fi networks and passwords.

After resetting your network settings, you may need to reconnect your TV to Wi-Fi. For help with this process, check out our guide on How to Connect Hisense TV to WiFi.

Parental Controls and PIN Reset

  1. Press the Menu button.
  2. Navigate to System or Settings.
  3. Select Parental Controls.
  4. Choose Reset Parental Controls.
  5. Enter your current PIN (default is usually 0000).
  6. Confirm to reset the parental controls and PIN.

Smart Features and App Data Reset

  1. Go to Settings.
  2. Select Apps or Application Manager.
  3. Choose the app you want to reset.
  4. Select Clear Data and Clear Cache.
  5. Confirm your choice to reset the app to its default state.

For more information on managing apps, see our guide on How to Download Apps on Hisense Smart TV.

Input and Source Settings Reset

  1. Press the Input or Source button on your remote.
  2. Navigate to the input you want to reset.
  3. Press and hold the OK button until a menu appears.
  4. Select Reset or Restore Default Settings for that input.

Post-Reset Setup: Optimizing Your Hisense TV

After performing a reset, especially a factory reset, you’ll need to set up your TV again. Here’s a guide to get you started and optimize your viewing experience:

  1. Select your language and country.
  2. Connect to your Wi-Fi network.
  3. Sign in to your Hisense account or create a new one.
  4. Accept the terms and conditions.
  5. Choose your preferred content providers.
  6. Set up your preferred input sources.

Remember to reinstall any apps you previously had and reconfigure any custom settings. This is also a great opportunity to optimize your TV’s performance:

  1. Update your TV’s software to the latest version.
  2. Calibrate your picture settings for optimal visual quality.
  3. Adjust audio settings to suit your room’s acoustics.
  4. Reconnect and configure any external devices or home theater systems.

Troubleshooting Common Reset Issues and Their Solutions

Even after a reset, you might encounter some issues. Here are some common problems and their solutions:

TV Won’t Turn On After Reset

  • Check the power connection: Ensure the TV is properly plugged in.
  • Try a different outlet: The issue might be with the power source.
  • Wait for a few minutes: Some TVs need time to fully reset.

Reset Didn’t Solve the Original Problem

  • Ensure you performed the correct type of reset: A soft reset might not be enough for some issues.
  • Check for software updates: Your TV might need the latest firmware.
  • Consider professional service: If problems persist, contact Hisense support.

Lost Access to Certain Features Post-Reset

  • Reconnect to your Wi-Fi network: Some features require an internet connection.
  • Re-login to your accounts: You may need to sign back into streaming services.
  • Check your TV’s settings: Some features might need to be re-enabled in the settings menu.

Difficulty Accessing Reset Options

  • Consult your TV’s manual: Some models have specific button combinations to access reset menus.
  • Try a different reset method: If one method doesn’t work, try another from this guide.
  • Contact Hisense support: They can provide model-specific guidance.

Reset Process Gets Stuck or Fails to Complete

  • Ensure stable power: Use a surge protector to prevent power interruptions.
  • Wait it out: Some reset processes can take up to 30 minutes.
  • Try a hard reset: If a soft reset fails, a hard reset might be necessary.

Preventing Future Issues: Hisense TV Maintenance and Care

To keep your Hisense TV running smoothly and minimize the need for future resets, follow these maintenance tips:

  1. Keep your TV updated: Regularly check for and install software updates.
  2. Manage your apps: Uninstall unused apps to free up storage space.
  3. Clean your TV properly: Use a soft, dry cloth to gently clean the screen and exterior.
  4. Ensure proper ventilation: Place your TV in a well-ventilated area to prevent overheating.
  5. Use a surge protector: This can protect your TV from power surges and extend its lifespan.
  6. Optimize network settings: Ensure your TV has a stable and fast internet connection for smart features.

When to Seek Professional Help: Beyond DIY Resets

While many issues can be resolved with a reset, some problems require professional attention. Consider seeking expert help if:

  1. You experience persistent hardware issues even after multiple reset attempts.
  2. There’s visible screen damage or severe picture quality problems that resets don’t fix.
  3. You notice unusual sounds or smells coming from the TV.
  4. The TV won’t turn on at all, even after checking power connections.

Remember, attempting to repair hardware issues yourself can void your warranty. Always consult with Hisense customer support or a certified technician for complex problems.

Frequently Asked Questions

Will resetting my TV delete all my apps and data?

A factory reset will remove all installed apps and personal data. A soft reset or hard reset typically won’t affect your data.

How often should I reset my Hisense TV?

Only reset your TV when you’re experiencing issues. Regular resets aren’t necessary for maintenance.

Can resetting damage my TV?

When done correctly, resetting shouldn’t damage your TV. It’s a standard troubleshooting method.

What’s the difference between restart and reset?

A restart simply turns the TV off and on, while a reset can clear settings and data.

Why does my Hisense TV keep resetting itself?

This could indicate a software issue or power supply problem. If it persists, consult Hisense support.

How do I reset a specific input or HDMI port?

You can usually reset individual inputs through the TV’s settings menu under the Inputs or Sources section.

Can I reset my Hisense TV remotely?

Some newer models support remote reset through the Hisense app, but this feature isn’t available on all TVs.

Will a reset improve my TV’s performance or picture quality?

A reset can often improve performance if issues are software-related, but it won’t fix hardware problems or inherently improve picture quality.


Resetting your Hisense TV can be an effective way to resolve a variety of issues, from minor glitches to more persistent problems. By following the steps outlined in this comprehensive guide, you should be able to successfully reset your TV and get it back to working order, regardless of the model you own.

Remember, a soft reset should be your first step, followed by a hard reset if needed. Only perform a factory reset as a last resort, as it will erase all your personal settings and installed apps.

Regular maintenance, such as keeping your TV updated and properly cleaned, can help prevent issues and reduce the need for frequent resets. However, if you continue to experience problems after attempting these reset methods, don’t hesitate to seek professional assistance.

We hope this guide has been helpful in resolving your Hisense TV issues and improving your overall viewing experience. Happy watching!

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