How to Remove Banner from Samsung TV: Complete Guide for All Banner Types (2026)

That rotating banner showing "Auto Motion+," "Energy Efficient," and "4K UHD" across your Samsung TV screen? It's driving you crazy, and you're not alone.

Every year, thousands of Samsung TV owners discover their brand-new television is stuck displaying promotional content they never asked for. Whether you bought an ex-display model, accidentally triggered demo mode, or simply want to stop Samsung TV Plus from interrupting your viewing experience, this guide covers every banner type and every solution method.

After testing these solutions across multiple Samsung TV generations - including the QN65S95D, QN55Q80C, UN50TU8000, and several legacy models - I've documented exactly what works and what doesn't for removing banners from Samsung TVs.

Quick Fix: Remove Samsung TV Banner in 2 Minutes

Most Samsung TV banners are caused by Demo Mode (also called Store Mode or Retail Mode). Here's the fastest solution:

1. Press the Home button on your remote

2. Navigate to Settings (gear icon)

3. Select All Settings

4. Choose General & Privacy

5. Select System Manager

6. Choose Usage Mode

7. Enter PIN 0000 when prompted

8. Select Home Mode

The banner should disappear immediately.

Quick Banner Type Reference:

If the quick fix doesn't work, don't panic. Your banner might be a different type entirely - and I've got solutions for all of them.

For users experiencing multiple Samsung TV troubleshooting issues beyond banners, the solutions below address the root causes that often create cascading problems.

Why Does My Samsung TV Have a Banner? (7 Types Explained)

Banners appear on Samsung TVs for several distinct reasons, and identifying which type you have determines the correct fix. The most common mistake people make is assuming all banners are demo mode banners when many require completely different solutions.

Banner Type 1: Demo/Store Mode Banner

This is the most common banner type. It displays rotating feature highlights like "Auto Motion+," "Media 2.0," "Energy Efficient," and "4K UHD" that cycle across your screen. Demo mode exists because Samsung pre-configures display units for retail environments where bright, attention-grabbing presentations help sell televisions.

If you bought an ex-display TV, received a refurbished unit, or accidentally triggered the mode during initial setup, you'll see this banner. The TV also resets picture settings to artificially bright levels every few minutes - great for showroom floors, terrible for home viewing.

Banner Type 2: Samsung TV Plus Promotional Banner

Samsung's free streaming service comes pre-installed on all Smart TVs manufactured since 2018. The TV Plus banner auto-plays video previews on your home screen, often with text like "1000s of movies and TV shows FREE." This banner appears every time you press the Home button or when the TV auto-launches TV Plus on startup.

Unlike demo mode, this banner doesn't indicate any mode activation - it's simply Samsung promoting their service.

Banner Type 3: Channel Information Banner

When watching free-to-air TV or using Samsung TV Plus channels, an information banner showing the program name, time remaining, and channel number may appear repeatedly. On some models, this banner cycles every 30 seconds and won't stop, even after removing the remote batteries.

This issue stems from HBBtv (Hybrid Broadcast Broadband TV) or data services, not demo mode.

Banner Type 4: HDMI/Input Source Banner

Switching between HDMI inputs triggers a banner displaying resolution (4K, 1080p), refresh rate, and input name. While this banner normally disappears after a few seconds, some users report it persisting or reappearing constantly - particularly when using external devices like gaming consoles or streaming boxes.

Banner Type 5: Privacy and Update Notification Banners

System notifications requesting consent for privacy policies, firmware updates, or terms acceptance can loop endlessly on some TV models. These aren't traditional banners but persistent on-screen prompts that won't clear until properly addressed.

Banner Type 6: Smart Hub Advertising Tiles

The Samsung home screen includes promotional tiles advertising Samsung services, partner apps, and recommended content. While not a traditional "banner," many users consider this unwanted advertising that clutters their interface.

Banner Type 7: HBBtv/Data Services Banner

Interactive TV banners from broadcast data services appear as overlays with red button prompts or broadcaster-specific promotional content. These originate from the broadcast signal itself, not from your TV's settings.

Understanding which banner type you're dealing with saves time and frustration. If you purchased a display model and are still completing your Samsung TV setup, the demo mode fix should be your first step.

How to Identify Your Samsung TV Banner Type

Before attempting any fix, take 30 seconds to identify exactly what you're dealing with. The wrong solution wastes time and might not resolve your issue at all.

Identification Checklist:

Does your banner show rotating feature text like "Auto Motion+," "Energy Efficient," or "4K UHD"? → This is Demo Mode. Your picture settings also reset every 5 minutes, and brightness levels appear unnaturally high.

Does your banner auto-play video previews when you press the Home button? → This is Samsung TV Plus promotional content.

Does the banner appear only when changing channels and show program information? → This is a Channel Info/HBBtv Banner.

Does the banner appear when switching HDMI inputs and display resolution info? → This is an HDMI/Input Banner.

Does the banner appear as pop-ups promoting Samsung services or apps? → This is Advertising/Notification Banner.

Diagnostic Flowchart:

START: What does your banner display?

├── Feature highlights ("Auto Motion+," "Energy Efficient")
│   └── DEMO MODE → Go to Section 4
│
├── Video previews, "1000s of movies and TV shows"
│   └── TV PLUS BANNER → Go to Section 5
│
├── Program name, channel number, time info
│   └── CHANNEL INFO/HBBtv → Go to Section 7
│
├── Resolution, refresh rate, input name
│   └── HDMI BANNER → Go to Section 7
│
├── Pop-up ads, promotional notifications
│   └── ADVERTISING BANNER → Go to Section 6
│
└── Unsure / Multiple types
    └── Try Demo Mode fix first (most common)

Still uncertain? Try the demo mode fix from Section 4 first - it resolves approximately 70% of all Samsung TV banner complaints. If demo mode settings already show "Home Mode," your banner has a different cause.

Users who notice their Samsung TV picture settings keep reverting to overly bright configurations are almost certainly dealing with demo mode, even if the banner itself isn't immediately obvious.

How to Remove Demo Mode & Store Mode Banner from Samsung TV

Demo mode is the culprit behind most Samsung TV banner complaints. The solution varies slightly depending on your TV's model year and Tizen OS version, so I've documented the exact menu paths for every generation.

2024-2026 Models (Tizen 8.0 and Tizen 9.0)

Samsung's newest TVs running Tizen 8.0 or later use the updated One UI interface:

1. Press the Home button on your remote

2. Select Settings (gear icon in the bottom left)

3. Navigate to All Settings

4. Select General & Privacy

5. Choose System Manager

6. Select Usage Mode

7. Enter PIN 0000 when prompted

8. Select Home Mode

After selecting Home Mode, the banner disappears immediately. Power cycle your TV (turn off, unplug for 30 seconds, plug back in) to verify the setting persists.

2022-2023 Models (Tizen 7.0)

The menu path is nearly identical but with minor label differences:

1. Press Home on your remote

2. Go to Settings

3. Select All Settings

4. Choose General & Privacy (some models just show "General")

5. Select System Manager

6. Choose Usage Mode

7. Enter PIN 0000

8. Select Home Mode

2017-2021 Models (Tizen 4.0-6.5)

Older but still widely used Samsung TVs follow this path:

1. Press Home button

2. Navigate to Settings

3. Select General

4. Choose System Manager

5. Select Usage Mode (may also appear as "Use Mode")

6. Enter PIN 0000 if prompted

7. Select Home Mode

2016 Models

Samsung changed menu structures significantly in 2016:

1. Press Home button

2. Go to Settings

3. Select System

4. Choose Expert Settings

5. Find Usage Mode

6. Select Home Mode

2015 Models

These models use the MENU button instead of Home:

1. Press MENU button (or MENU/123 on some remotes)

2. Select Menu

3. Navigate to Support

4. Choose Usage Mode

5. Select Home Mode

2012-2014 Models

Legacy Samsung Smart TVs require a different approach:

1. Press MENU button

2. Navigate to Support

3. Select Usage Mode

4. Choose Store Demo

5. Change to Home Mode

PIN Code Troubleshooting:

The default PIN is 0000 for all Samsung TVs. If this doesn't work:

• Try 1234 (some regional variants use this)

• Try the PIN reset sequence: Press Mute > 8 > 2 > 4 > Power in quick succession

• Check if you previously set a custom PIN during initial setup

Verification Steps:

After changing to Home Mode:

1. Turn off your TV completely

2. Unplug from power for 30 seconds

3. Press and hold the TV's power button (while unplugged) for 10 seconds to discharge residual power

4. Plug back in and power on

5. Navigate back to Usage Mode and confirm it still shows "Home Mode"

If settings revert after power cycling, see Section 10 for troubleshooting persistent issues.

Users who prefer navigating with voice commands can use their Samsung TV remote voice control to reach settings faster - simply say "Open Settings" or "Go to System Manager."

After successfully removing the demo banner, I recommend checking for a Samsung TV firmware update to ensure your TV has the latest stability improvements.

If you're having trouble with your remote during this process, you may need to pair your Samsung TV remote again before proceeding.

How to Remove Samsung TV Plus Banner and Promotional Ads

Samsung TV Plus is Samsung's free streaming service that comes pre-installed on all Smart TVs. While the service itself offers value, the constant promotional content frustrates many users who simply want a clean home screen.

Unlike demo mode, TV Plus cannot be fully uninstalled because it's baked into the operating system. However, you can effectively disable it and prevent auto-launch.

Disable TV Plus Autoplay

1. Press Home on your remote

2. Navigate to Settings

3. Select All Settings

4. Choose General (or General & Privacy on newer models)

5. Select Smart Features

6. Turn OFF the following options:

   • Autorun Smart Hub

   • Autorun Last App

This prevents TV Plus from automatically launching when you turn on your TV.

Remove TV Plus from Home Screen

1. Navigate to the Home screen

2. Find the Samsung TV Plus app

3. Press the Down arrow on your remote (while the app is highlighted)

4. Select Remove from the options

5. In the popup, choose Disable

The app will no longer appear on your home screen, and promotional previews should stop.

Disable Samsung Advertising

To stop personalized promotional content:

1. Go to Settings

2. Select All Settings

3. Navigate to General & Privacy

4. Choose Terms & Privacy (or Privacy Choices)

5. Uncheck the following:

   • Interest-Based Advertising

   • Viewing Information Services

Reset Your Advertising ID (PSID)

Resetting your PSID clears the advertising profile Samsung has built about your viewing habits:

1. Go to Settings > All Settings > General & Privacy

2. Select Terms & Privacy

3. Scroll down to Reset PSID

4. Confirm the reset

Cold Restart After Changes

For all changes to take full effect:

1. Press and hold the Power button on your remote for 10-15 seconds

2. Wait for the TV to fully restart

3. Check that promotional content has reduced

Important Note: You may still see some generic advertising on your home screen. Samsung displays these ads regardless of your privacy settings. The steps above specifically eliminate personalized ads based on your viewing habits and prevent auto-launching behavior.

If you actually want to access Samsung TV Plus on Roku or other devices, that's a different setup process. Some users who disable TV Plus on their Samsung TV still enjoy the service through alternative platforms.

For those looking at alternative idle screen options, Samsung's Samsung TV screensaver (Ambient Mode) provides a more elegant solution than promotional content.

How to Disable Advertising Pop-ups and Notification Banners

Beyond TV Plus, Samsung TVs display various advertising and notification banners that interrupt the viewing experience. These require accessing privacy and system settings that most users never explore.

Disable Interest-Based Advertising

Samsung collects viewing data through Automatic Content Recognition (ACR) to serve personalized ads. Disabling this reduces targeted advertising:

1. Press Home > Settings > All Settings

2. Navigate to General & Privacy

3. Select Terms & Privacy (or Privacy Settings on some models)

4. Find Interest-Based Ads Service and uncheck the consent box

5. Find Viewing Information Services and uncheck this as well

When you opt out, Samsung stops analyzing your viewing habits for ad personalization. You'll still see ads, but they won't be tailored to your behavior.

Disable Marketing Notifications

Some Samsung TVs push promotional notifications about new features or services:

1. Go to Settings > All Settings

2. Select General & Privacy (or General)

3. Find System Manager

4. Locate Marketing Notifications and turn it OFF

Reset Your Personalized Services ID

The PSID (Personalized Service ID) functions like a cookie for your TV:

1. Navigate to Settings > All Settings > General & Privacy

2. Select Terms & Privacy

3. Scroll to Reset PSID

4. Select it and confirm

This creates a new advertising profile, effectively clearing Samsung's record of your preferences. Combine this with disabling Interest-Based Ads for maximum effect.

Network-Level Ad Blocking (Advanced)

For users comfortable with router settings, DNS-level blocking can reduce ads across all apps:

1. Go to Settings > Network > Network Status

2. Select IP Settings

3. Change DNS Setting to Enter Manually

4. Enter AdGuard DNS: 94.140.14.14 (Primary) and 94.140.15.15 (Secondary)

5. Save and restart your TV

This routes your DNS queries through AdGuard's filtering servers, blocking many advertising domains. However, this affects all devices on your network if configured at the router level.

What to Expect:

After implementing these changes, personalized advertising should decrease significantly. Generic Samsung promotions may still appear on the home screen - there's no complete solution for those built-in elements. The privacy settings primarily control data collection and targeted advertising, not all promotional content.

For parents wanting to lock certain settings to prevent accidental changes, exploring Samsung TV parental controls provides additional configuration options.

How to Remove Channel Info and HDMI Banners

Channel information banners and HDMI source banners are less common complaints but equally frustrating when they won't stop appearing. These banners have completely different causes than demo mode.

Disable HBBtv for Channel Banners

If a channel guide banner keeps appearing and disappearing every 30 seconds while watching free-to-air TV, HBBtv (Hybrid Broadcast Broadband TV) is almost certainly the cause. A Samsung Community thread from August 2025 confirmed this fix works across most affected models:

1. Press Home > Settings

2. Navigate to All Settings

3. Select Broadcasting

4. Choose Expert Settings

5. Find HBBtv Settings

6. Set HBBtv to OFF

This disables interactive TV services that broadcast stations use to display additional information overlays.

Disable Data Services

Some regions show data service banners instead of HBBtv:

1. Go to Settings > Broadcasting > Expert Settings

2. Find Data Service or Data Services

3. Set to OFF

Adjust Info Banner Display Time

Certain Samsung models allow you to control how long the channel info banner displays:

1. Navigate to Settings > Broadcasting > Expert Settings

2. Look for Info Banner Display Time or Banner Duration

3. Set to the minimum available value or OFF if the option exists

Note: Not all models include this setting. If you don't see it, HBBtv/Data Services disabling is your solution.

HDMI Banner Solutions

HDMI input banners showing resolution, refresh rate, and source name appear when switching between inputs. If these persist longer than normal or appear repeatedly:

Check Input Signal Plus Settings:

1. Go to Settings > All Settings

2. Select General (or General & Privacy)

3. Choose External Device Manager

4. Find Input Signal Plus

5. Toggle it ON or OFF depending on your current setting - sometimes switching the state resolves the persistent banner

Configure Anynet+ (HDMI-CEC):

HDMI-CEC handshake issues can cause repeated input banners:

1. Navigate to Settings > General > External Device Manager

2. Find Anynet+ (HDMI-CEC)

3. Try toggling it OFF, then back ON after a few seconds

When HDMI Banners Indicate Actual Problems:

If HDMI banners appear constantly alongside picture flickering, no signal messages, or audio dropouts, you may have:

• A damaged HDMI cable (try a certified Premium High-Speed HDMI cable)

• A failing HDMI port on the TV or connected device

• Incompatible resolution/refresh rate settings on your source device

Persistent HDMI issues may require you to reset HDMI ports on Samsung TV through a different process.

For users experiencing channel-related problems alongside banner issues, the Samsung TV channel guide functionality may also need attention.

If channels themselves stop working properly after disabling data services, see our guide on Samsung TV channels not working for additional troubleshooting.

How to Remove Samsung TV Banner Without Remote Control

Lost your remote? It's sitting in couch cushion purgatory? You're not stuck. Multiple methods exist to remove banners from Samsung TVs without the original remote control.

Method 1: SmartThings App (Recommended)

The Samsung SmartThings app transforms your smartphone into a fully functional remote. This is the easiest solution for most users.

Setup Process:

1. Download SmartThings from the App Store (iOS) or Google Play (Android)

2. Create a Samsung account or log in to your existing account

3. Connect your phone to the same WiFi network as your TV

4. Open SmartThings and tap Devices at the bottom

5. Tap the + icon or Add Device

6. Select Scan Nearby - the app will find your TV

7. Select your Samsung TV from the list

8. A 6-digit PIN will appear on your TV screen - enter it in the app

Once connected, use the app's virtual remote to navigate:

1. Tap the remote control icon in SmartThings

2. Press Home > Settings > All Settings

3. Navigate to General & Privacy > System Manager > Usage Mode

4. Enter PIN 0000 and select Home Mode

Troubleshooting SmartThings:

• Ensure both devices are on the same WiFi network (not just the same router - check for guest networks)

• Verify your TV's firmware supports SmartThings control (2016 and newer models)

• Try restarting both your phone and TV if the app doesn't find your TV

Method 2: Physical TV Buttons

All Samsung TVs have physical buttons, though their location varies by model:

Multi-Button TVs (Older Models):

1. Ensure the TV is powered ON

2. Press the Volume button once

3. While the volume indicator is visible, press and hold the Menu button for 15-20 seconds

4. The TV should display either "Standard" or "Store Demo"

5. If you see "Standard," demo mode is now disabled

6. If you see "Store Demo," repeat the process

Joystick/Single-Button TVs (2016+):

Samsung transitioned to joystick-style buttons on most models after 2015:

1. Locate the joystick button (usually center-bottom of the rear panel, or bottom edge on frameless models)

2. Press the joystick inward to access the menu

3. Navigate left/right to find Settings

4. Press inward to select

5. Continue navigating to General > System Manager > Usage Mode

Button Locations by TV Design:

Method 3: Universal Remote

A universal remote can control most Samsung TV functions:

Budget Options:

• GE Universal Remote (~$10-15) - Works with most Samsung TVs

• RCA Universal Remote (~$8-12) - Reliable basic functionality

Programming Steps:

1. Find your Samsung TV code in the remote's manual (common codes: 004, 101, 105)

2. Press and hold SETUP until the light stays on

3. Enter your TV code

4. Press POWER to test

Method 4: IR Blaster Phone Apps

If your phone has an IR blaster (common on Samsung Galaxy, Xiaomi, and older LG phones):

1. Download Mi Remote or Peel Smart Remote

2. Select Samsung TV during setup

3. Point your phone at the TV's IR receiver (usually bottom-center of the screen)

4. Use the app as a standard remote

Note: Modern iPhones and most recent Android phones lack IR blasters. SmartThings works via WiFi instead.

Method 5: Purchase a Replacement Remote

If other methods fail, replacement remotes are affordable:

Official Samsung Options:

• Samsung Smart Remote (BN59-series): $30-50

• Samsung Standard Remote: $15-25

Third-Party Alternatives:

• Generic Samsung-compatible remotes: $8-15 (Amazon, eBay)

• Ensure compatibility with your model year

For more detailed guidance on controlling your TV without the original remote, see our guides on how to change channel on Samsung TV without remote and change volume on Samsung TV without remote.

If you're setting up a new TV from scratch, our guide on how to set up Samsung TV without remote walks through the entire initial configuration process.

After obtaining a universal remote, you may need to sync universal remote to Samsung TV properly for full functionality.

Once you have a working remote again, learning how to use Samsung TV remote effectively can prevent accidental demo mode activation in the future.

Advanced Solutions: Service Menu and Factory Reset Methods

Standard methods work for 90% of banner issues. For the remaining stubborn cases - particularly ex-display units or hospitality TVs - advanced solutions may be necessary.

⚠️ Important Warning

The service menu contains settings that can permanently damage your TV if changed incorrectly. Modifying the wrong parameters can:

• Brick your TV (requiring professional repair)

• Void your warranty

• Cause permanent display issues

Only proceed if standard methods have completely failed and you accept these risks.

Service Menu Access

With your TV in standby mode (power LED on, screen off):

Method 1 (Most Models): Press on your standard remote: Mute > 1 > 1 > 9 > Enter

Method 2 (Alternate): Press: Info > Menu > Mute > Power

Method 3 (2019+ Models): Press: Mute > Volume Up > Channel Up > Mute

The service menu appears if you entered the correct sequence. You'll see options like "SVC," "Option," "Control," and similar engineering labels.

Note: You need a standard remote with number buttons. The Smart Remote (solar-powered, minimal buttons) cannot access the service menu.

Source Banner Hide Setting

For persistent input source banners that won't disable through normal settings:

1. Enter the service menu using the methods above

2. Navigate to SVC

3. Select Other Setting

4. Find Source Banner Hide

5. Set to ON

This specifically hides the banner that appears when switching between HDMI inputs and other sources.

Service Menu Demo Mode Reset

For severely stuck demo mode (when standard Usage Mode changes don't persist):

1. Enter the service menu

2. Navigate to Option or Control

3. Find Factory Reset or Shop Option

4. Look for demo/retail mode settings and disable them

5. Exit the service menu

6. Power cycle the TV

Factory Reset as Last Resort

Before performing a factory reset, document or photograph:

• Your picture settings

• Sound settings

• Network password

• App login credentials

• Any custom configurations

Factory Reset Steps (2022-2026 Models):

1. Press Home > Settings

2. Select All Settings

3. Navigate to General & Privacy (or General)

4. Select Reset

5. Enter PIN 0000

6. Confirm the reset

Factory Reset Steps (2017-2021 Models):

1. Press Home > Settings

2. Select General

3. Choose Reset

4. Enter PIN 0000

5. Confirm

The TV will restart and display the initial setup screen. During setup, do not select options like "Store" or "Retail" - choose Home mode.

When to Contact Samsung Support

Consider professional help if:

• Your TV is a hospitality model (hotel/commercial unit) with locked settings

• Service menu resets don't resolve the issue

• The TV was heavily customized for retail display

• You're uncomfortable accessing the service menu

Samsung Support: 1-800-SAMSUNG (1-800-726-7864)

If your TV becomes unresponsive during these processes, our guide on Samsung TV frozen troubleshooting can help recovery.

After a factory reset, some users experience setup loops - if this happens, see Samsung TV stuck on setup screen for solutions.

For hospitality or hotel TVs specifically, the Samsung hospitality TV unlock process is entirely different from consumer TV procedures.

Samsung TV Banner Troubleshooting: When Solutions Don't Work

Even after applying the correct fix, some users find banners returning or settings not saving. Here's how to address the most common persistent issues.

Problem: Banner Returns After Power Cycle

Cause: The TV may be reverting to retail mode due to a firmware bug, power surge, or corrupted EEPROM settings.

Solution:

1. Perform a full power discharge:

   • Turn off the TV completely

   • Unplug from the wall outlet

   • Wait 5 full minutes (not 30 seconds - this is important)

   • Press and hold the TV's power button for 30 seconds while unplugged

   • Plug back in and power on

2. Re-apply the demo mode fix immediately after boot

3. Power cycle again to verify persistence

Problem: Settings Don't Save

Cause: Demo mode may be locked at the EEPROM level, particularly on ex-display units that were heavily configured for retail.

Solution:

1. Try a full factory reset (see Section 9)

2. If factory reset fails, the service menu SVC Reset may be required

3. On heavily locked retail units, firmware reinstallation might be the only solution

Problem: Can't Find Usage Mode Setting

Cause: Different menu structures across model years and regional firmware variants.

Solutions:

• Use the Search function within Settings (available on Tizen 7.0+ TVs)

• Try alternate menu paths from Section 4 based on your model year

• Check under "Support" menu on older models

• Verify you're in "All Settings" not the quick settings panel

Problem: PIN Code Rejected

Default PIN is 0000. If that doesn't work:

1. Try 1234 (used in some regions)

2. Use PIN reset: Mute > 8 > 2 > 4 > Power (press quickly in sequence)

3. If you set a custom PIN during setup and forgot it, factory reset is required

Problem: Usage Mode Option Greyed Out

Causes and Solutions:

• Terms not accepted: Go to Settings > Terms & Privacy and accept all terms first

• Parental controls blocking: Check Settings > General & Privacy > Parental Settings

• Hospitality mode: Commercial TVs require different unlock procedures

• Firmware bug: Check for and install available firmware updates

Problem: Bought an Ex-Display TV

Display TVs from retail stores often have deeply embedded demo configurations:

1. Always try standard demo mode fix first

2. If that fails, perform factory reset

3. Contact the retailer - they have an obligation to provide a TV ready for home use

4. Service menu reset may be necessary for stubborn cases

5. Document the issue for potential return/exchange

When It's Not Software

Some "banner" issues actually indicate hardware problems:

If your Samsung TV keeps rebooting alongside banner issues, the problem may be deeper than demo mode settings.

Similarly, if the Samsung TV keeps freezing while displaying banners, underlying software or hardware issues need attention first.

Users whose Samsung TV turns on by itself may have related power management issues contributing to settings instability.

Model-Specific Banner Removal Instructions (2012-2026)

Samsung TV menu structures vary significantly across model years and product lines. Here's what you need to know for your specific TV.

How to Identify Your Samsung TV Model Year

Your model number contains the year code:

For precise identification, use our Samsung TV model number lookup guide.

QLED and Neo QLED TVs (2020-2026)

Samsung's premium QLED and Neo QLED lines follow standard demo mode removal paths but have some quirks:

Path: Settings > All Settings > General & Privacy > System Manager > Usage Mode > Home Mode

Known Issues:

• Some QLED models show ambient mode interference with demo mode settings

• Brightness may need manual adjustment after disabling demo mode (Settings > Picture > Expert Settings > Brightness)

• QN90/QN95 series occasionally require two power cycles for settings to stick

Users utilizing their QLED as a Samsung TV as monitor for gaming or PC use should verify Game Mode settings after disabling demo mode, as these may reset.

OLED TVs (S90D, S95D, S95C Series)

Samsung's OLED panels have specific considerations:

Path: Same as QLED (Settings > General & Privacy > System Manager > Usage Mode)

OLED-Specific Notes:

• Demo mode on OLEDs often triggers pixel refresh cycles

• After disabling demo mode, the TV may run an automatic pixel refresh on next shutdown (this is normal)

• OLED Care settings (Settings > General > Panel Care) may need reconfiguration after demo mode is disabled

Crystal UHD Budget Models

Samsung's entry-level Crystal UHD TVs (CU7000, CU8000 series) have simplified menus:

Path: Settings > General > System Manager > Usage Mode

Some 2023-2024 Crystal UHD models moved Usage Mode to: Settings > All Settings > General > Usage Mode (without the System Manager step)

The Frame TV

Samsung's art-focused Frame TV has unique behavior:

Art Mode vs Standard Mode: The Frame switches between art display and regular TV mode. Demo mode is separate from both.

Path: Same standard path (Settings > General & Privacy > System Manager > Usage Mode)

Note: Art Mode settings and demo mode settings are independent. Disabling demo mode doesn't affect your Art Mode gallery.

Legacy Models (2015 and Earlier)

Older Samsung Smart TVs predating Tizen OS have significantly different interfaces:

2015 Models: Menu > Support > Usage Mode > Home Mode

2012-2014 Models: Menu > Support > Usage Mode > Store Demo > Change to Home

These TVs use Samsung's older Smart Hub system and have limited button functionality for navigation without a remote.

Hospitality and Hotel Mode TVs

TVs purchased secondhand from hotels or businesses have special restrictions:

Identifying Hospitality TVs:

• Model numbers often include "H" designation (e.g., HG43AU800)

• Menus may be heavily restricted

• Some settings are completely locked

Special Access Required: Service menu access: Mute > 1 > 1 > 9 > Enter (while in standby)

Hospitality TVs may require the Samsung hospitality TV unlock process, which is more complex than standard consumer TV fixes.

How to Prevent Samsung TV Banners from Returning

Fixing a banner issue once is frustrating enough. Here's how to prevent banners from reappearing.

Firmware Update Management

Samsung firmware updates occasionally reset Usage Mode settings:

1. After any firmware update, immediately check Settings > General & Privacy > System Manager > Usage Mode

2. Confirm it still shows "Home Mode"

3. If it reverted, re-apply the fix

To check for updates: Settings > Support > Software Update > Update Now

Consider enabling auto-updates but perform verification checks after each update notification.

Our guide on Samsung TV firmware update procedures covers the complete update management process.

Document Your Settings

Before any major changes (firmware updates, factory resets, service calls):

1. Take photos of your Picture Settings (all sub-menus)

2. Document Sound Settings

3. Note your WiFi password and network configuration

4. Record any custom app configurations

Power Surge Protection

Power outages and surges can reset TV settings to factory defaults:

1. Use a quality surge protector (not just a power strip)

2. Consider a UPS (Uninterruptible Power Supply) for expensive TV setups

3. After any power outage, verify Usage Mode settings

Disable Accidental Demo Mode Triggers

Demo mode can be accidentally activated through specific button combinations:

• Volume + Menu held for 15+ seconds can trigger demo mode on some models

• Keep remotes away from children who might press button combinations

• Consider using Samsung TV parental controls to lock settings menus

Regular Verification Schedule

Set a monthly reminder to check:

1. Usage Mode is set to "Home Mode"

2. Privacy settings haven't been reset

3. TV Plus autoplay settings remain disabled

4. No new promotional features have been enabled

What Triggers Demo Mode Reactivation

Understanding the causes helps prevention:

If your TV repeatedly reverts despite prevention measures, it may indicate a hardware issue with the EEPROM chip that stores settings. At that point, professional service is recommended.

Frequently Asked Questions: Samsung TV Banner Removal

Why did my Samsung TV suddenly go into demo mode?

Samsung TVs can suddenly enter demo mode due to accidental button combinations (holding Volume + Menu simultaneously), power surges resetting stored settings, firmware updates that re-enable retail configurations, or purchasing an ex-display unit that wasn't properly converted. The fix takes about 2 minutes: navigate to Settings > General & Privacy > System Manager > Usage Mode and select Home Mode, using PIN 0000 if prompted.

Will removing the banner affect my picture or sound quality?

Actually, removing demo mode typically improves picture quality. Demo mode artificially inflates brightness, contrast, and color saturation to catch attention in brightly-lit retail stores. Home mode allows you to configure picture settings appropriately for your viewing environment. Many users find their TV looks significantly better after switching to Home Mode.

Is it safe to use the service menu?

Exercise extreme caution. The service menu contains engineering settings that can permanently damage your TV if modified incorrectly. Only use the service menu as an absolute last resort when all standard methods have failed. Most users will never need service menu access. If you're uncertain about any setting, leave it alone.

Why do banners come back after a power outage?

Power outages can reset TV settings stored in volatile memory to factory defaults, which may include demo mode on some units. Using a surge protector helps prevent power-related settings resets. After any outage, check that Usage Mode still shows "Home Mode."

Can I permanently delete Samsung TV Plus?

No. Samsung TV Plus cannot be fully uninstalled because it's integrated into the Tizen operating system. However, you can effectively disable it by turning off Autorun Smart Hub and Autorun Last App in Smart Features settings, removing the app from your home screen, and choosing "Disable" when prompted. The service won't auto-launch or display promotional content after these changes.

What if none of these solutions work?

If standard solutions fail, try factory reset as a last resort (Settings > General > Reset, PIN 0000). For persistent issues, contact Samsung support at 1-800-SAMSUNG. Your TV may have a hospitality/commercial configuration requiring special procedures, or there could be a hardware issue affecting settings persistence.

Does this void my warranty?

Standard settings changes (Usage Mode, privacy settings, factory reset) do not void your warranty. However, service menu modifications may void warranty coverage if they cause damage. Samsung's warranty covers manufacturing defects and normal use - changing your TV from Store Mode to Home Mode is considered normal configuration.

How often should I check these settings?

Monthly verification is sensible, particularly after firmware updates. A quick check takes 30 seconds: Settings > General & Privacy > System Manager > Usage Mode > confirm "Home Mode" is selected.

Are there any Samsung TV models without this issue?

All Samsung Smart TVs have demo mode capability - it's a standard feature for retail display. However, demo mode should only activate during retail setup or through accidental triggering. Some older non-smart Samsung TVs (pre-2011) don't have this feature because they lack the Smart Hub operating system.

My TV was sold to me already in store mode - what should I do?

This is common with ex-display, refurbished, or clearance TVs. Start with the standard demo mode removal steps. If issues persist, perform a factory reset. Contact the retailer - they have an obligation to provide a TV ready for home use. Document the issue in case you need to pursue a return or exchange.

If you're experiencing slow performance alongside banner issues, check out why your Samsung TV so slow to address potential underlying causes.

Some users find certain Samsung TV function not available errors appearing alongside demo mode issues - these are often related and resolve together.

Conclusion: Enjoy Banner-Free Samsung TV Viewing

Removing banners from your Samsung TV doesn't require technical expertise or expensive service calls. Whether you're dealing with demo mode, TV Plus promotions, channel info banners, or advertising pop-ups, the solutions exist - and now you have them all in one place.

The key takeaways:

Most banners are demo mode issues solved in under 2 minutes through Settings > General & Privacy > System Manager > Usage Mode > Home Mode (PIN 0000). For TV Plus and advertising banners, disabling Smart Features and adjusting privacy settings provides relief. Channel info banners require HBBtv disabling in Broadcasting settings.

Prevention matters as much as the fix itself. Monthly verification of your Usage Mode setting, surge protection, and post-update checks keep banners from returning.

If this guide helped you remove banners from your Samsung TV, bookmark it for future reference - settings occasionally revert, and you'll know exactly where to find the solution.

For optimal viewing after resolving banner issues, consider reviewing your Samsung TV sound settings as demo mode may have affected audio configurations as well.