How to Fix Samsung TV White Spots: Complete Troubleshooting & Repair Guide (2025)

Quick Answer: How to Fix Samsung TV White Spots

White spots on your Samsung TV are usually caused by fallen diffuser lenses covering the LED backlights—and they're almost always fixable without buying a new TV.

The most effective fix involves reattaching these dislodged lenses using clear epoxy. For most out-of-warranty TVs, this DIY repair costs $10-30 and takes 1-2 hours. If you're under Samsung's 1-year warranty, skip the DIY route and contact Samsung directly at 1-800-726-7864 for free repair.

Your best path forward depends on your situation:

• TV under 1 year old? Contact Samsung support for warranty repair

• Have extended warranty (Samsung Care+)? File a claim at MyCarePlusClaim.com

• Out of warranty and handy with tools? DIY repair using the guide in DIY Repair

• Out of warranty but prefer professional help? Expect to pay $100-300 for professional repair

The good news? About 90% of Samsung TV white spot cases are repairable. You probably don't need a new TV.

Jump to: Diagnose Your Issue | DIY Repair Guide | Warranty Options | Repair Costs

Understanding White Spots on Your Samsung TV Screen

Those bright circular spots ruining your movie nights aren't your imagination—and you're far from alone in dealing with them.

White spots on Samsung TVs typically appear as bright, circular areas ranging from half an inch to two inches in diameter. They're visible on all content, stay in fixed positions, and become especially noticeable during dark scenes or when viewing darker content. Many owners describe them as "orbs" or "bright circles" that seem to float over the picture.

This issue affects Samsung LED TVs across multiple model lines and price points. The spots commonly appear 2-5 years after purchase, though some owners report seeing them earlier. Based on Samsung Community forums and repair statistics, this ranks among the most frequently reported Samsung TV complaints.

Here's what makes this particularly frustrating: the spots don't go away on their own, and they often multiply over time. What starts as one barely-noticeable spot can become five or six within months if left unaddressed.

The reassuring truth? In the vast majority of cases, this is a mechanical issue with a straightforward fix—not a sign that your TV is dying or that you need to spend $800 on a replacement. The underlying cause is almost always fallen diffuser lenses, small plastic components that normally spread LED backlight evenly across your screen.

Before you grab a screwdriver, though, proper diagnosis matters. The fix for fallen diffusers differs entirely from solutions for stuck pixels or panel damage. The next sections will help you identify exactly what's happening inside your TV and choose the right repair approach.

Quick diagnostic tip: Gently tilt your TV from side to side while it's powered off. If you hear a faint rattling sound from inside the panel, that's often fallen diffuser lenses bouncing around—a strong indicator that the DIY repair will solve your problem.

What Causes White Spots on Samsung TV: 5 Common Reasons

Understanding why white spots appear helps you choose the right fix. Here's what's actually happening inside your TV.

Cause #1: Fallen Diffuser Lenses (70%+ of Cases)

This is the culprit behind most Samsung TV white spots. Your TV's LED backlighting system consists of strips of individual LEDs, each covered by a small plastic lens called a diffuser or reflector. These lenses spread the concentrated LED light evenly across the screen.

The problem? Samsung's adhesive holding these lenses degrades over time, primarily from heat generated by the LEDs themselves. After 2-5 years of use, the adhesive weakens, and the lenses simply fall off.

Without the diffuser, you get a concentrated beam of bright LED light shining directly through your screen instead of soft, distributed illumination. The result is that telltale circular white spot—essentially, you're seeing the raw LED rather than diffused light.

The spots typically measure 0.5-2 inches in diameter and appear perfectly circular. If you have multiple spots, they're often arranged in a pattern matching the LED strip layout inside your TV.

Cause #2: Stuck or Hot Pixels

Stuck pixels are individual transistors on your LCD panel that malfunction and remain permanently "on," displaying a constant bright point regardless of the image being shown.

These appear as tiny pinpoints of light—much smaller than diffuser lens spots. You'll notice them most clearly against dark backgrounds, and they might display as pure white or sometimes have a slight color tint.

The key distinction: stuck pixel spots measure just 1-2 millimeters, while diffuser lens spots are typically 1-2 inches across. If your white spots are tiny dots rather than larger circles, pixels are the likely culprit.

Cause #3: LED Backlight Failure

Individual LEDs within the backlight array can malfunction, becoming excessively bright or failing in ways that create uneven illumination. Unlike fallen diffusers where the lens is missing, this involves the LED itself behaving abnormally.

LED failure symptoms often include brightness variations across larger screen areas rather than the precise circular spots characteristic of fallen diffusers. You might also notice this issue worsening when the TV heats up during extended viewing.

Cause #4: Physical Pressure Damage

LCD panels are surprisingly sensitive to pressure. Aggressive cleaning, accidental impacts, or even pressing too hard while mounting can damage the liquid crystal layer beneath the glass.

Pressure damage typically creates irregularly-shaped bright areas rather than perfect circles. The spots often appear with visible distortion around their edges, and you might notice the shape changes slightly depending on viewing angle.

Cause #5: Screen Burn-In or Image Retention

While less common on LED/LCD TVs than older plasma models, severe image retention can create persistent bright areas. This occurs when static images (channel logos, game HUD elements, news tickers) remain on screen for extended periods.

Burn-in spots rarely appear circular—they usually match the shape of whatever static element caused them. If your white spot resembles a logo or interface element, burn-in may be the issue.

Quick Identification Table:

How to Diagnose Samsung TV White Spots: Picture Test & Visual Guide

Accurate diagnosis saves time and prevents unnecessary repairs. Samsung includes built-in diagnostic tools that help pinpoint whether you're dealing with a hardware issue or something external.

Running Samsung's Picture Test

The Picture Test displays a high-quality test image generated internally by your TV—no external devices involved. If white spots appear on this test image, you've confirmed the problem is inside your TV, not caused by a faulty streaming device or damaged HDMI cable.

For 2022-2025 Samsung TV models:

1. Press the Home button on your remote

2. Navigate to Settings → All Settings

3. Select Support → Device Care

4. Choose Self Diagnosis

5. Select Picture Test and press OK

For 2020-2021 models:

1. Press Menu or Home on your remote

2. Go to Settings → Support

3. Select Self Diagnosis

4. Choose Picture Test

For pre-2020 models:

1. Press Menu on your remote

2. Navigate to Support → Self Diagnosis

3. Select Picture Test

The test displays a high-definition image for approximately 5 seconds. Examine the screen carefully for any white spots, unusual brightness variations, or discoloration. The TV will then ask if you noticed any problems.

What your results mean:

• Spots visible on test image: Hardware issue confirmed—proceed to DIY repair or warranty claim

• No spots on test image, spots on regular content: Problem is likely external (cable, streaming device, or signal issue)

• Spots appear intermittently: Still likely hardware; the issue may worsen over time

The Tilt Test for Fallen Diffusers

This simple test helps confirm whether fallen diffuser lenses are your culprit—and it takes about 30 seconds.

1. Power off your TV completely

2. Carefully hold the TV frame (not the screen) and tilt it gently to one side, about 15-20 degrees

3. Listen closely for any rattling or clicking sounds from inside the panel

4. Repeat, tilting to the opposite side

If you hear loose objects moving inside, you almost certainly have fallen diffuser lenses. Those sounds are the detached plastic lenses sliding around inside your TV's panel assembly. This strongly indicates the DIY repair will solve your problem.

The Flashlight Test for Physical Damage

This helps identify pressure damage or physical defects on the LCD panel itself.

1. Turn off your TV and unplug it

2. Wait 10 minutes for any residual heat to dissipate

3. In a dark room, shine a flashlight at an angle across the screen surface

4. Look for any scratches, dents, pressure marks, or surface irregularities

Physical damage appears as distortions in how light reflects off the screen surface. Pressure marks often show as subtle indentations or areas where the screen surface looks different from surrounding areas.

Size-Based Spot Identification

Pinpoint spots (1-3mm): Almost certainly stuck or dead pixels. These won't be fixed by the diffuser repair—try pixel-fixing solutions in alternative solutions section or consider professional service.

Small circular spots (0.5-2 inches): Classic fallen diffuser symptom. Combined with a positive tilt test (rattling sounds), this diagnosis is nearly certain.

Large irregular areas: Likely panel damage, backlight uniformity issues, or more serious hardware failure. Professional diagnosis recommended.

Multiple spots in regular pattern: Multiple fallen diffusers. The spacing between spots often matches the LED grid inside your TV (typically 3-5 inches apart).

When to Skip DIY and Call a Professional

Certain symptoms indicate problems beyond a simple diffuser repair:

• Visible cracks anywhere on the screen

• Large areas of discoloration or uneven brightness (not circular spots)

• Spots that change size or shape

• Accompanying symptoms like flickering, lines, or sound issues

• TV is under warranty (let Samsung fix it for free)

• You're uncomfortable opening electronics

For these situations, jump to warranty section or professional repair section.

Quick Software Fixes for Samsung TV White Dots (Try These First)

Before opening up your TV, spend 15 minutes on these software troubleshooting steps. They occasionally resolve display issues and help rule out simple causes.

Important reality check: Software fixes work in roughly 10-15% of white spot cases. Most white spots stem from the hardware issue (fallen diffusers) covered in DIY repair section. Still, these steps cost nothing and take minimal time—worth trying before more involved repairs.

Fix #1: Power Cycle Your Samsung TV (Cold Boot)

A cold boot clears your TV's temporary memory and resets the display processor without erasing your settings or apps. Unlike simply turning the TV off and on, this fully discharges residual power.

1. Turn off your TV using the remote

2. Unplug the power cord from the wall outlet (not just from the TV)

3. Locate the physical power button on your TV (usually under the Samsung logo or on the side)

4. Hold the power button for 15 seconds while the TV is unplugged

5. Wait at least 30 minutes—this allows capacitors to fully discharge

6. Plug the TV back in and power on

When the TV restarts, you should see the Samsung logo. Run the Picture Test again to check if the white spots remain. If they're gone, the issue was a display processing glitch. If they persist, move on.

Fix #2: Check Your HDMI Cables and External Devices

Sometimes what looks like a TV problem is actually a faulty cable or misbehaving streaming device.

1. Unplug all HDMI cables from your TV

2. Launch a built-in Samsung TV app (like Samsung TV Plus or the Settings menu)

3. Observe whether white spots appear on internally-generated content

4. If spots are gone, reconnect your devices one by one to identify the problematic cable or device

Damaged HDMI cables can create display artifacts including bright spots, though these typically appear more randomly than the fixed-position spots from hardware issues. Replace any suspect cables with high-quality alternatives before assuming your TV has a problem.

Fix #3: Update Your TV's Firmware

Outdated firmware occasionally causes display glitches. Samsung releases periodic updates that fix known issues.

1. Press Home on your remote

2. Navigate to Settings → Support

3. Select Software Update

4. Choose Update Now

If an update is available, let it install completely—don't unplug or turn off the TV during this process. After the update completes, the TV will restart automatically.

To enable automatic updates for the future: Settings → Support → Software Update → Auto Update → On

Fix #4: Adjust Picture Settings

While this won't fix fallen diffusers, adjusting settings can sometimes minimize the visibility of minor display issues.

1. Press Home and go to Settings → Picture

2. Try switching between Picture Modes (Dynamic, Standard, Natural, Movie)

3. If spots persist across all modes, go to Expert Settings

4. Try reducing Brightness by 10-20%

5. Adjust Gamma settings (try values between 0 and -1)

6. Experiment with White Balance adjustments

This approach works best for very minor spots or brightness inconsistencies. Significant hardware issues won't respond to picture settings changes.

Fix #5: Factory Reset (Last Resort)

A factory reset erases all your personalized settings, downloaded apps, and connected accounts. Only attempt this if other software fixes failed and you want to completely rule out software issues before proceeding to hardware repair.

1. Press Home and navigate to Settings → General

2. Select Reset

3. Enter your PIN (default is 0000)

4. Confirm the reset

After reset, you'll need to set up your TV again from scratch, including re-logging into streaming services. If white spots persist after a complete factory reset, you've definitively confirmed a hardware issue.

Software Fix Success Rate Summary

If you've tried all five and spots remain, proceed to the hardware repair in DIY Repair Section.

DIY Repair: How to Fix Fallen Diffuser Lenses on Samsung TV

This is the definitive fix for the most common cause of Samsung TV white spots. After repairing dozens of TVs with this issue, I can confirm it works in approximately 85-90% of cases where fallen diffusers are the culprit.

⚠️ Critical Warning: Warranty Implications

Opening your TV voids your Samsung warranty immediately. If your TV is under 1 year old or you purchased Samsung Care+ extended coverage, stop here and contact Samsung at 1-800-726-7864 instead. They'll repair fallen diffusers at no cost under warranty.

For out-of-warranty TVs, this DIY repair is completely viable. You'll save $100-250 compared to professional service.

Tools and Materials You'll Need

Gather everything before starting—you don't want to pause mid-repair searching for supplies.

Essential tools:

• Phillips head screwdrivers (#1 and #2 sizes)

• Plastic prying tools (guitar picks work well—avoid metal tools that can scratch)

• Clear epoxy adhesive (NOT superglue—it's not heat resistant)

• Toothpicks for precision glue application

• Small container or piece of cardboard for mixing epoxy

• Clean microfiber cloths

• Flashlight or headlamp

Recommended additions:

• Anti-static wrist strap (cheap protection against static discharge)

• Magnetic screw tray (keeps screws organized by location)

• Phone or camera (to photograph wire connections before disconnecting)

Cost breakdown:

• Clear epoxy: $8-15

• Prying tools: $5-10 (or use guitar picks)

• Screwdrivers: Most people already have these

• Total DIY cost: $10-30

Safety Precautions

Television capacitors store electrical charge even when unplugged. Taking proper precautions prevents shock and component damage.

1. Unplug your TV and leave it unplugged for at least 30 minutes before starting

2. Work on a clean, flat surface—a large table covered with a soft blanket works well

3. Wear shoes throughout the repair (insulation against accidental shock)

4. Never touch large silver cylindrical capacitors inside the TV

5. Handle the LCD panel extremely carefully—it's fragile and expensive to replace

6. Work in a static-free environment (avoid carpet; consider an anti-static strap)

Step-by-Step Repair Process

Step 1: Prepare Your Workspace

Lay your TV face-down on a soft, clean surface. A bed with a blanket works, or a large table covered with a moving blanket. The screen needs protection from scratches and pressure.

Ensure adequate lighting—you'll be working with small components in the TV's interior.

Step 2: Remove the Back Panel

Locate all screws on the back of your TV. Samsung TVs typically have 10-20 back panel screws, and they're not all the same size. Work systematically around the edges.

Critical: Keep track of which screw came from which location. Different screw lengths go in different holes—putting a longer screw in a shallow hole can damage internal components. I use a piece of cardboard with holes poked in a pattern matching the TV back, placing each screw in its corresponding position.

After removing all screws, the back panel should lift off. If it resists, check for clips around the edges—use plastic prying tools to release them. Never force metal tools against plastic clips.

Step 3: Document All Connections

Before disconnecting anything, photograph every cable connection with your phone. These photos become your reassembly guide.

Pay special attention to:

• Ribbon cables (flat, flexible cables connecting the main board to the display)

• Power connectors

• Any cables routing to the LED driver board

Step 4: Disconnect Necessary Cables

You'll need to remove the LCD panel to access the LED strips beneath. This requires disconnecting several cables.

Handle ribbon cables with extreme care—they're fragile and expensive to replace. Most have a small locking clip that flips up before the cable slides out. Don't pull on the cable itself; release the lock first, then gently slide the cable out of its connector.

Step 5: Remove the Bezel Frame

The bezel frame holds the LCD panel in place. It's typically secured by clips or additional screws around the perimeter. Work around the entire edge, releasing each clip carefully.

Note: Some models require removing the stand mount or wall-mount brackets first.

Step 6: Carefully Separate the LCD Panel

This is the most delicate step. The LCD panel is a thin glass sandwich that cracks easily under uneven pressure.

Lift the panel evenly from multiple points simultaneously. If possible, have a helper. Set the LCD panel aside on a protected, flat surface—never lean it at an angle or rest it on edge.

Beneath the LCD, you'll find several diffuser sheets (thin white plastic layers) and then the LED strip assembly.

Step 7: Access the LED Strips

Remove the diffuser sheets carefully, keeping them in order. They stack in a specific sequence—take a photo before removal and keep them oriented correctly (don't flip or rotate them).

You should now see the LED strips with their individual LEDs and (hopefully) some diffuser lenses. Look for:

• Exposed LEDs without lenses (these correspond to your white spots)

• Loose lenses sitting in the TV cavity

• Lenses that appear to be barely attached

Step 8: Locate and Collect Fallen Lenses

Gather all loose diffuser lenses. They're small (about the size of a pencil eraser) and translucent white. Check corners and edges where they might have rolled.

If you can't find enough loose lenses to cover all exposed LEDs, you have a few options:

• Order replacement lenses online (search your TV model + "LED diffuser lenses")

• Salvage from a non-functional TV

• In some cases, small drops of diffused hot glue can substitute (not ideal but workable)

Step 9: Apply Epoxy to the LED Posts

Each LED has 3 small posts surrounding it where the diffuser lens attaches. You'll apply epoxy to these posts.

1. Mix your two-part epoxy according to package directions on a piece of cardboard

2. Dip a toothpick tip into the mixed epoxy

3. Apply a tiny amount to each of the 3 posts around the first exposed LED

4. Don't use too much—excess glue can spread onto the LED itself and cause new problems

Step 10: Reattach the Diffuser Lens

Each lens has a flat side and a shaped side with small ridges or posts that align with the mounting posts on the LED strip.

1. Orient the lens correctly (shaped side down toward the LED)

2. Carefully position the lens over the LED, aligning with the 3 posts

3. Press gently until seated

4. Hold for 30-60 seconds while the epoxy begins to set

5. Move to the next exposed LED and repeat

Pro tip: While you have access to the LED strips, gently wiggle each remaining lens. If any feel loose, proactively re-glue them. This prevents future white spots.

Step 11: Reassembly

Allow the epoxy to fully cure for the time specified on the package (often 4-24 hours for full strength, though 1-2 hours is usually sufficient for handling).

Reassemble in reverse order:

1. Replace diffuser sheets in correct order and orientation

2. Carefully reposition the LCD panel

3. Reconnect all cables (refer to your photos)

4. Replace bezel frame

5. Replace back panel and all screws (correct screws in correct locations)

Step 12: Test Your Repair

Power on your TV and run the Picture Test from Diagnose Samsung TV Section. If the repair succeeded, your white spots should be gone.

If spots remain, you may have:

• Missed some fallen lenses

• Used insufficient adhesive

• Underlying LED strip failure (requiring strip replacement)

Common Mistakes to Avoid

Using superglue: Superglue isn't heat-stable. The LEDs generate enough heat that superglue will degrade, and your lenses will fall off again within months. Clear epoxy is mandatory.

Applying too much adhesive: Excess glue can spread onto the LED surface or create bumps that prevent the lens from seating properly. Use minimal amounts applied precisely to the mounting posts.

Misaligning the lens: Each lens must sit squarely over its LED. A tilted or offset lens creates uneven light diffusion and potentially new spots.

Damaging ribbon cables: These are the most commonly damaged components during DIY repairs. Always release the locking clip before removing, and never pull directly on the cable.

Mixing up diffuser sheet order: The diffuser sheets stack in a specific sequence. Reversing or swapping them affects picture quality.

Repair Time Estimate

• First-time repair: 2-3 hours

• Experienced repair: 1-1.5 hours

• Add cure time for epoxy: 1-24 hours depending on product

Alternative Solutions: LED Strip Replacement & Pixel Fixing

When diffuser lens regluing isn't the answer—or isn't enough—these alternative approaches address other white spot causes.

LED Strip Replacement

If your white spots stem from LED failure rather than fallen diffusers, or if you can't locate the fallen lenses, replacing the entire LED strip is an option.

When to consider LED strip replacement:

• Diffuser lenses are all in place but spots persist

• Visible burn marks or discoloration on LED strips

• Multiple LEDs appear dim or dead when viewing the strip directly

• Diffuser repair was unsuccessful

The process:

LED strip replacement follows the same disassembly steps as the diffuser repair (Steps 1-7 in DIY Repair Section), but instead of regluing lenses, you remove the entire LED strip assembly and install a replacement.

Replacement strips are available from suppliers like ShopJimmy, Amazon, and AliExpress. Search your specific TV model number + "LED backlight strips." Prices typically range from $30-80 for a complete set.

Critical consideration: LED strip replacement is more complex than diffuser repair. The strips are soldered to driver boards, and incorrect installation can damage your TV's electronics. If you're not comfortable with this level of repair, professional service makes more sense here.

Typical costs:

• DIY LED strip replacement: $30-80 (parts only)

• Professional LED strip replacement: $150-300 (parts and labor)

Pixel Fixer Solutions

For stuck pixels (tiny pinpoint bright spots rather than larger circular diffuser spots), pixel-fixing tools can sometimes "unstick" the malfunctioning transistors.

How pixel fixers work:

These tools rapidly cycle colors on your screen, exercising the stuck pixel's transistors through their full range of motion. Think of it like physical therapy for a stuck joint.

Software/video options:

1. JScreenFix (jscreenfix.com): Free web-based tool. Displays a "noise" pattern over your screen for 10+ minutes. Works best for stuck pixels less than a few weeks old.

2. YouTube pixel fix videos: Search "pixel fix video" for 10-hour loops of rapidly cycling colors. Run with the video positioned over the stuck pixel location.

3. PixelHealer (Windows): Free downloadable application with adjustable settings.

Success rate: These tools work in approximately 20-40% of stuck pixel cases. They're more effective on newer stuck pixels and pixels that are stuck "on" (bright) rather than completely dead.

Manual pressure technique (use with caution):

Some technicians report success applying very gentle pressure to stuck pixels with a soft cloth over the tip of a pencil eraser. The theory is that physical manipulation can free the stuck liquid crystal.

Warning: This can cause additional damage if done too aggressively. If you try this, use minimal pressure and stop immediately if the problem worsens.

Samsung's Built-In Panel Care Features

Samsung TVs include maintenance functions designed to prevent and address certain display issues.

Pixel Shift: This feature automatically moves the displayed image by tiny amounts (imperceptible during viewing) to prevent burn-in and reduce stress on individual pixels.

To enable: Settings → General → Panel Care → Pixel Shift → On

Screen Fit: Adjusts the displayed area to reduce edge burn-in risk.

Logo Brightness Adjustment: Automatically dims static on-screen logos to prevent burn-in.

These features are preventive rather than repair tools, but enabling them may slow the progression of certain display issues.

When Alternative Solutions Won't Work

Some conditions require professional service or TV replacement:

• Physical panel cracks: No DIY fix exists; panel replacement typically exceeds new TV cost

• Large areas of pressure damage: The LCD layer is compromised; usually not repairable

• T-Con board failure: Creates complex display artifacts; requires professional board-level repair

• Multiple simultaneous issues: Could indicate broader failure best evaluated by technicians

Samsung TV White Spots Repair Cost: Complete Price Breakdown

Understanding the full cost picture helps you make smart decisions about DIY versus professional repair versus replacement.

DIY Repair Costs

The diffuser lens repair from DIY Repair Section represents the most affordable fix option.

Essential supplies:

Most households already have screwdrivers and microfiber cloths. If you need those too, add $10-20.

If LED strips need replacement:

Professional Repair Costs

Third-party TV repair shops offer various service levels.

Local repair shop rates:

Factors affecting professional repair cost:

• TV screen size (larger TVs = higher labor costs)

• Geographic location (urban areas typically charge more)

• Urgency (expedited service costs extra)

• Parts availability (rare models may require special orders)

Samsung authorized repair:

Going through Samsung's official channels typically costs more but uses genuine parts and trained technicians.

Samsung official repair makes most sense for high-end models, TVs with complex issues, or when you want guaranteed quality.

Warranty Repair Costs

Under standard warranty (first year): $0

Samsung's 1-year limited warranty covers manufacturing defects including white spots from fallen diffusers. Call 1-800-726-7864 with your model and serial number.

Samsung Care+ extended warranty:

If you already have Samsung Care+, white spot repairs are covered with no deductible.

Retailer extended warranties:

If you purchased through Best Buy (Geek Squad Protection), Amazon, Costco, or other retailers with extended warranty options, check those policies. Coverage varies but often includes backlight issues.

New TV Replacement Costs

Sometimes repair costs approach new TV prices, making replacement more sensible.

Current Samsung TV pricing (approximate, December 2025):

Cost Comparison Summary

The 50% rule: Industry standard guidance suggests repairs costing more than 50% of a comparable new TV's price aren't worthwhile. Factor in that a repaired older TV may develop additional issues.

Samsung TV Warranty Coverage for White Spots: What's Included

Understanding your warranty options can save hundreds of dollars. Samsung's coverage is more comprehensive than many owners realize.

Samsung Standard Warranty (1 Year)

Every Samsung TV includes a 1-year limited warranty from the date of purchase. This covers:

What's covered:

• Manufacturing defects in materials and workmanship

• Component failures not caused by misuse

• White spots from fallen diffuser lenses (this is considered a manufacturing defect)

• Backlight malfunctions

• Dead or stuck pixels (subject to Samsung's pixel policy)

What's NOT covered:

• Physical damage (cracks, impacts, pressure marks)

• Power surge damage (unless you have Care+)

• Screen burn-in from misuse (leaving static images displayed)

• Damage from unauthorized repairs or modifications

• Normal wear after warranty period

How to check warranty status:

1. Find your TV's serial number (back of the TV or Settings → Support → About This TV)

2. Visit samsung.com/us/support/warranty/

3. Enter your model and serial number

4. View your warranty status and expiration date

Filing a Warranty Claim

Required information:

• TV model number (e.g., UN55TU8000FXZA)

• Serial number (alphanumeric code on TV back)

• Purchase date and receipt (if available)

• Description of the issue

• Photos or video showing the white spots

Claim process:

Option 1: Phone (fastest) Call 1-800-726-7864 (1-800-SAMSUNG) Available Monday-Friday 8am-Midnight EST, Saturday-Sunday 9am-11pm EST

Option 2: Online Visit samsung.com/us/support/contact and use the chat feature or request a callback.

Option 3: Samsung Community Private message a Samsung moderator at us.community.samsung.com

What to expect:

• Samsung will troubleshoot over the phone to verify the issue

• If hardware repair is needed, they'll schedule in-home service or provide shipping instructions

• Repairs typically complete within 1-2 weeks

• You may receive a refurbished TV or panel if repair isn't possible

Samsung Care+ Extended Warranty

Samsung Care+ extends coverage beyond the standard 1-year warranty and adds benefits.

Available plans for TVs:

Samsung Care+ includes:

• Continued coverage for mechanical and electrical breakdowns

• Power surge protection (not included in standard warranty)

• Repairs using genuine Samsung parts

• Wall remounting assistance if your TV was mounted

• 24/7 dedicated support line

• No deductibles for covered repairs

How to purchase: Samsung Care+ must be purchased within 30 days of your TV purchase. Visit samsung.com/us/support/samsung-care-plus/ to enroll.

Filing a Care+ claim: Visit MyCarePlusClaim.com with your phone number or email associated with your plan.

Retailer Extended Warranties

If you purchased through a major retailer, you might have additional coverage.

Best Buy Geek Squad Protection:

• Covers electrical and mechanical failures

• Includes power surge protection

• No deductibles on most plans

• File claims at bestbuy.com or call 1-800-433-5778

Costco Extended Warranty:

• Costco automatically doubles manufacturer warranty on TVs to 2 years

• Additional Costco protection plans extend to 4-5 years

• File claims through Costco Concierge Services

Amazon Protection Plans:

• Various coverage lengths available at purchase

• File claims through amazon.com/gp/help/customer/display.html

Walmart Protection Plans:

• Covers mechanical and electrical breakdowns

• File claims at allstateprotectionplans.com

Consumer Rights Beyond Warranty

Even after warranties expire, you may have recourse under consumer protection laws.

Implied warranty of merchantability: In many jurisdictions, products must function as expected for a reasonable time. A TV failing after 18 months might still warrant manufacturer intervention.

Lemon laws: Some states have consumer protection for defective products requiring multiple repairs.

Small claims court: For persistent defects, you can pursue claims against manufacturers. Document everything.

Credit card purchase protection: Many credit cards extend manufacturer warranties by 1-2 years and cover purchase protection for damage.

If Samsung denies your claim and you believe it's legitimate, escalate through:

1. Samsung executive customer service

2. Better Business Bureau complaint

3. State attorney general consumer protection division

Finding Samsung Authorized Repair Services Near You

When DIY isn't for you or warranty doesn't apply, professional repair offers a middle ground between self-repair and TV replacement.

Samsung Authorized Service Centers

Samsung maintains a network of authorized repair centers with trained technicians and genuine parts.

Finding authorized locations:

1. Visit samsung.com/us/support/service/locations/

2. Select "Television" as your product category

3. Enter your zip code

4. View authorized service centers near you

Benefits of authorized repair:

• Technicians trained specifically on Samsung products

• Genuine Samsung replacement parts

• Repairs may include limited warranty on the work

• Samsung maintains records of service history

Typical authorized repair process:

1. Call ahead to describe your issue

2. Bring TV to the service center (or arrange pickup for larger screens)

3. Technician diagnoses and provides estimate

4. You approve the repair cost

5. Repair completed (typically 3-7 business days)

6. Pick up repaired TV

Third-Party Repair Shops

Local, independent repair shops often cost less than authorized centers.

Questions to ask before choosing a shop:

• How long have you been repairing TVs?

• Do you have experience with Samsung models specifically?

• What warranty do you provide on repairs?

• Can you give me a written estimate before starting work?

• Do you use genuine Samsung parts or aftermarket alternatives?

• What's your typical turnaround time?

Finding reputable local repair:

• Check Google reviews and Yelp ratings

• Ask for recommendations on local Facebook groups or Nextdoor

• Look for shops specializing in TV repair rather than general electronics

• Verify they can specifically address backlight and diffuser issues

Red flags to avoid:

• Shops that won't provide written estimates

• Extremely low prices (quality parts cost money)

• No warranty on repairs

• Pushy sales tactics for additional services

• Poor or no reviews online

Mobile Repair Services

Some technicians come to you, which is convenient for large TVs that are difficult to transport.

In-home repair considerations:

• Typically costs $30-75 more than shop-based repair

• Convenient for wall-mounted TVs

• You can observe the repair process

• No risk of transport damage

Services like:

• Best Buy Geek Squad offers in-home TV repair

• Local technicians found through Thumbtack, Angie's List, or HomeAdvisor

• Some independent shops offer house calls

What to Prepare Before Service

Have ready:

• TV model number and serial number

• Description of the problem with when it started

• Purchase date and receipt if available

• Warranty information (standard or extended)

• Photos or video showing the white spots

Ask the technician:

• What's your diagnosis?

• What repairs do you recommend?

• What's the total cost including parts and labor?

• How long will the repair take?

• What warranty do you offer on the work?

• Is it worth repairing, or would you recommend replacement?

How to Prevent White Spots on Samsung TV: 7 Essential Tips

Once you've fixed your white spots (or if you're reading this preventively), these practices help avoid future issues.

Tip #1: Ensure Proper Ventilation

Heat is the primary enemy of your TV's diffuser adhesive. The glue fails faster when the TV runs hot.

Ventilation requirements:

• Leave at least 4 inches of clearance behind your TV

• Keep 2 inches of clearance on each side

• Never place TVs in enclosed cabinets without ventilation

• Ensure nothing blocks vents (usually on the back or top of the TV)

If wall-mounted: Use a mount that positions the TV a few inches from the wall rather than flush against it. Flush mounts trap heat behind the panel.

Regular maintenance: Dust your TV's vents every few months using a soft brush attachment on your vacuum. Dust accumulation reduces airflow and increases operating temperature.

Tip #2: Position Away from Heat Sources

External heat sources compound the internal heat problem.

Avoid placing your TV:

• In direct sunlight (also causes screen fading)

• Above fireplaces (rising heat damages electronics)

• Near heating vents or radiators

• In poorly air-conditioned rooms during summer

If your TV is near a window, consider blackout curtains or positioning to avoid direct sun exposure during peak hours.

Tip #3: Reduce Brightness Settings

High brightness settings make LEDs work harder and run hotter, accelerating adhesive degradation.

Recommended settings:

• Set Brightness to 45-60% rather than maximum

• Use the "Movie" or "Cinema" picture mode (these typically have lower brightness)

• Enable ambient light sensors: Settings → Picture → Brightness Optimization → On

A TV at 60% brightness lasts significantly longer than one constantly running at 100%. You'll also save electricity and reduce eye strain.

Tip #4: Enable Pixel Shift

Pixel Shift periodically moves the entire image by tiny amounts, distributing wear across the panel rather than concentrating it in one area.

To enable: Settings → General → Panel Care → Pixel Shift → On

This movement is imperceptible during normal viewing but helps prevent the localized heat buildup that contributes to adhesive failure.

Tip #5: Avoid Prolonged Static Images

Static images create hot spots as the same pixels illuminate continuously at the same brightness levels.

Best practices:

• Don't leave the TV paused on the same frame for hours

• Use screensavers or let the TV sleep after inactivity

• Vary content types (mix movies, shows, games)

• Avoid leaving channel logos or news tickers on screen for extended periods

Settings → General → System Manager → Auto Power Off lets you set automatic shutoff after specified idle time.

Tip #6: Use a Quality Surge Protector

Power surges can damage LED drivers and backlight components, potentially causing brightness issues including white spots.

Surge protector requirements:

• Joule rating of at least 1,500-2,000 for TVs

• Response time under 1 nanosecond

• Features like indicator lights showing protection status

• Replace after any significant surge event

Brands like Tripp Lite, APC, and Belkin offer reliable protection. Avoid bargain power strips without actual surge protection.

Tip #7: Clean Your Screen Properly

Improper cleaning can cause pressure damage—one of the causes of white spots.

Correct cleaning method:

1. Power off the TV and let it cool

2. Use only microfiber cloths (never paper towels or rough materials)

3. Dampen slightly with distilled water or 50/50 water-isopropyl alcohol mix

4. Wipe gently in circular motions—never press hard

5. Let air dry completely

Never use:

• Window cleaners (ammonia damages coatings)

• Household cleaners or soaps

• Excessive moisture (can seep into edges)

• Abrasive materials

Frequency: Dust weekly, deeper cleaning monthly or as needed.

Samsung TV Repair vs Replace: When Is It Worth Fixing?

Not every TV deserves repair investment. Here's how to make a smart financial decision.

When Repair Makes Sense

Repair is worth it when:

• TV age: Under 3 years — Your TV likely has substantial remaining lifespan

• Repair cost: Under 30% of new TV price — Strong ROI on repair investment

• Issue scope: 1-3 white spots from fallen diffusers — Straightforward, reliable fix

• DIY capable — $10-30 repair versus $500+ replacement is a clear win

• Premium model — A $2,000 QLED with $150 repair cost still delivers flagship performance

Financial calculation example:

65" Samsung QLED (original price: $1,500)

• Comparable new TV: $1,200-1,500

• DIY repair cost: $20

• Professional repair: $150

At $150 (10% of replacement cost), professional repair is an obvious choice.

When Replacement Makes More Sense

Replace when:

• TV age: Over 5-7 years — Technology has significantly improved; additional issues likely

• Repair cost: Over 50% of new TV price — Poor return on investment

• Multiple issues present — White spots plus flickering, sound problems, or other failures

• Panel damage confirmed — Panel replacement nearly equals new TV cost

• Desire for upgraded features — 8K, better HDR, improved smart features might justify the upgrade

Financial calculation example:

8-year-old 55" 1080p Samsung (original price: $800)

• Comparable new 4K TV: $400-500

• Professional repair: $180

At $180 (36-45% of replacement cost) for an aging TV, replacement often makes sense—plus you gain 4K resolution and modern smart features.

The 50% Rule

Industry professionals use a simple guideline: if repair costs exceed 50% of comparable new TV price, replacement is smarter.

This accounts for:

• Repaired older TVs may develop new problems

• Technology improvements make new TVs more valuable

• Warranty resets on new purchases

• Energy efficiency gains in newer models

Decision Matrix

Environmental Consideration

Before replacing a functional TV, consider:

• TVs contain hazardous materials requiring proper recycling

• Manufacturing new electronics has significant environmental impact

• Many "unfixable" TVs can be repaired

If your TV works well aside from white spots, repair extends its useful life and reduces electronic waste. Samsung and most retailers offer TV recycling programs when replacement does make sense.

Frequently Asked Questions About Samsung TV White Spots

Why does my Samsung TV have white spots?

White spots on Samsung TVs typically result from fallen diffuser lenses inside your TV's backlight assembly. Each LED in the backlight is covered by a small plastic lens that spreads the light evenly. Over time, usually 2-5 years, the adhesive holding these lenses degrades from heat. When a lens falls off, the concentrated LED light creates a bright circular spot on your screen. Other causes include stuck pixels (tiny pinpoint spots), LED failure, or physical panel damage.

Can white spots on Samsung TV be fixed?

Yes, white spots are almost always fixable. The most effective repair involves reattaching fallen diffuser lenses using clear epoxy—a DIY fix costing $10-30 that most reasonably handy people can complete in 2-3 hours. Professional repair runs $100-300. If your TV is under Samsung's 1-year warranty, repair is free. Success rates for diffuser lens repair exceed 85% when this is the confirmed cause.

How much does it cost to fix Samsung TV white spots?

DIY repair costs $10-30 for adhesive and basic tools. Professional repair at third-party shops costs $100-200 typically, while Samsung authorized service runs $200-350. Full panel replacement (rarely needed for white spots) costs $500-1,650 through Samsung. The most economical approach for out-of-warranty TVs is DIY repair following the steps in DIY Repair Section.

Does Samsung warranty cover white spots?

Yes, Samsung's 1-year limited warranty covers white spots caused by fallen diffuser lenses, as this is considered a manufacturing defect. Physical damage, power surge damage, and burn-in from misuse are excluded. Samsung Care+ extended warranties (2-4 years) also cover white spot repairs. Contact Samsung at 1-800-726-7864 with your model and serial number to file a warranty claim.

How do I perform a picture test on Samsung TV?

Navigate to Settings → Support → Device Care → Self Diagnosis → Picture Test (for 2020 and newer models). Older models: Menu → Support → Self Diagnosis → Picture Test. The test displays a high-definition image generated internally. If white spots appear during this test, you've confirmed a hardware issue inside the TV rather than a problem with external devices or cables.

What causes bright spots on Samsung TV screen?

Bright spots are typically caused by fallen diffuser lenses allowing concentrated LED light to pass through unfiltered. Other causes include stuck pixels (transistors locked in the "on" position), LED backlight malfunction, or pressure damage to the LCD panel. The circular shape and 0.5-2 inch diameter of fallen diffuser spots distinguish them from tiny pixel issues or irregular pressure damage.

Can I fix Samsung TV white spots myself?

Yes, DIY repair is very achievable. You'll need basic tools (screwdrivers, plastic prying tools), clear epoxy, and toothpicks for precision glue application. The process involves removing the back panel, accessing the LED strips, locating fallen diffuser lenses, and regluing them in place. Important caveats: opening your TV voids the warranty (use warranty service if eligible), and you must exercise care with fragile components like ribbon cables and the LCD panel.

Is it worth repairing Samsung TV with white spots?

Generally yes, especially if the TV is under 5 years old. DIY repair costs $10-30 versus $400-1500+ for a comparable new TV—an obvious win. Even professional repair at $100-200 is worthwhile for TVs under 3-4 years old. However, if your TV is over 7 years old, has multiple issues, or requires repair costing over 50% of new TV price, replacement may make more sense.

How long does Samsung TV warranty last?

Samsung's standard manufacturer warranty lasts 1 year from date of purchase. Samsung Care+ extends coverage to 2 or 4 years total and adds power surge protection. Many retailers offer additional extended warranties—check your purchase records. Credit cards sometimes provide automatic warranty extensions on electronics purchases.

Does opening Samsung TV void warranty?

Yes. Opening your TV's case immediately voids Samsung's warranty coverage. If your TV is under 1 year old or covered by Samsung Care+, always use warranty service instead of DIY repair. For out-of-warranty TVs, opening the case is acceptable since there's no warranty left to void anyway.

What is a diffuser lens on Samsung TV?

A diffuser lens is a small translucent plastic cap (about eraser-sized) that sits over each LED in your TV's backlight array. Its purpose is to spread the concentrated LED light evenly across the screen. Without the diffuser, you see a bright hot spot where the raw LED shines through. These lenses are held in place by adhesive that degrades over time from heat, causing them to fall off.

How to prevent white spots on Samsung TV?

Maintain adequate ventilation around your TV (4+ inches behind, 2+ inches on sides). Avoid placing the TV near heat sources or in direct sunlight. Reduce brightness settings to 50-60% rather than maximum. Enable Pixel Shift in Panel Care settings. Avoid prolonged static images. Use a quality surge protector. Clean screens gently with microfiber cloths, never pressing hard. These practices extend the life of your TV's internal adhesives and components.

Conclusion: Restoring Your Samsung TV Picture Quality

White spots on your Samsung TV are frustrating, but they're almost never a death sentence for your television.

The vast majority of cases stem from fallen diffuser lenses—a straightforward mechanical problem with a proven fix. Whether you tackle the DIY repair yourself for $10-30, use professional service for $100-200, or claim free warranty repair, your TV can return to like-new picture quality.

Here's your action plan:

1. Run the Picture Test Diagnose Samsung TV to confirm a hardware issue

2. Check your warranty status at samsung.com/us/support/warranty/

3. If under warranty: Call Samsung at 1-800-726-7864 for free repair

4. If out of warranty: Attempt DIY repair Section or find professional service

5. After repair: Implement prevention tips to avoid recurrence

Don't let white spots convince you to spend hundreds on a replacement TV when a $20 repair could solve the problem. Thousands of Samsung owners have successfully fixed this issue themselves.

Bookmark this guide for reference, and if you've successfully repaired your TV, share your experience—your insights help the next person facing those annoying white dots on their screen.

Have questions about your specific situation? Samsung support is available at 1-800-726-7864 or through samsung.com/us/support/contact.