Your Hisense TV model number holds the key to warranty registration, technical support, firmware updates, and parts ordering. Finding it takes less than two minutes once you know where to look.
This guide covers every identification method—from back panel stickers to digital menu navigation across all six Hisense operating systems. You'll also learn to decode the 2025 Q-format model numbers, understand year codes from 2014 through 2025, and troubleshoot common identification problems.
Quick Reference: How to Find Your Hisense TV Model Number in 60 Seconds
Three primary locations contain your Hisense TV model number:
Back panel sticker — Look near the bottom center or right corner for a white adhesive label marked "MODEL" or "M/N"
Settings menu — Navigate to Settings → Support → System Information (exact path varies by operating system)
Original packaging — Check the front of the TV box or the first page of your user manual
The model number format follows this structure: [Screen Size][Series][Model Number][Year Code][Region]
Here's a quick example: 65U8Q breaks down as:
65 = 65-inch screen
U = ULED premium series
8 = Tier 8 (high-end within series)
Q = 2025 model year
Recent Year Code Reference:
Year | Code |
|---|---|
2025 | Q |
2024 | N |
2023 | K |
2021 | H |
2020 | G |
2019 | F |
One important distinction: the model number identifies the TV product type (shared by identical units), while the serial number uniquely identifies your individual television. The model number typically appears above the serial number on the sticker.
Why You Need Your Hisense TV Model Number: 5 Essential Uses
That string of letters and numbers on your Hisense TV isn't random—it encodes your television's specifications, manufacturing year, and series information. Here's why you should know it.
1. Warranty Registration
Hisense requires your exact model number to activate warranty coverage. Visit hisense-usa.com/support/register and enter the complete model number along with your serial number and purchase date. Without accurate information, your warranty claim may be delayed or denied.
2. Customer Support Requests
When you contact Hisense technical support, the first question they'll ask is your model number. Support agents use this information to access your TV's technical specifications, known issues, and troubleshooting procedures specific to your model. A support call without your model number often means being put on hold while you search for it.
3. Firmware Updates
Hisense releases model-specific firmware updates. Installing firmware intended for a different model can cause system instability or void your warranty. The official firmware download page at hisense-usa.com/support/firmware-download requires your exact model number to locate compatible updates.
4. Replacement Parts
Power boards, main boards, and other internal components vary significantly between models—even within the same series. When ordering replacement parts, the wrong model number means receiving incompatible components. Parts suppliers need your exact model to match the correct specifications.
5. Specifications Verification
Want to confirm your TV's refresh rate, HDMI port count, or HDR capabilities? The model number unlocks your TV's complete specification sheet. This becomes especially useful when connecting gaming consoles, soundbars, or other devices that require specific input capabilities.
Hisense has grown to become one of the world's largest television manufacturers. The company also produces TVs for other brands as an OEM manufacturer, which explains why their model numbering system has evolved significantly over the years. Understanding your model number means you can navigate support, parts, and updates without confusion.
Where to Find Your Hisense TV Model Number: All Physical Locations
The most reliable physical location for your Hisense model number is the back panel sticker. But you have several backup options if that's not accessible.
Back Panel Sticker
Turn your TV around and look near the bottom center or right corner of the back panel. You'll find a white adhesive label containing multiple pieces of information.
The model number appears with one of these labels:
MODEL
M/N
MODEL NO.
This label sits above the serial number (marked "SN" or "S/N"), which displays as a longer alphanumeric code beneath a barcode. The model number is shorter—typically 6-12 characters—making it easy to distinguish from the 23-character serial number.
Some newer Hisense TVs include a QR code on this sticker. Scanning it with your smartphone camera pulls up product information and model specifications instantly.
Original Packaging
If you kept your TV's box, the model number appears prominently on the front panel. Side labels also display the model number alongside a barcode for retail scanning purposes.
Pro tip: Photograph your TV's packaging labels before recycling the box. Cloud storage makes this information accessible years later when you need it for support or warranty claims.
User Manual
The included user manual contains your model number on the front cover or within the first two pages. Documentation also appears on the Hisense support website if you've misplaced the physical manual.
Purchase Receipt
Your purchase receipt typically lists the model number in the product description or line item. For online purchases, check your order history on Amazon, Best Buy, or whichever retailer you used. Most retailers store detailed product information in your account's order history indefinitely.
What About the Remote Control?
Here's a common mistake: the model number printed on your Hisense remote control is the remote's model number, not your TV's. Don't use this number for warranty registration or support requests—it won't match any television in Hisense's system.
Reliability Ranking
When you have multiple options, here's which methods produce the most accurate results:
Settings menu — Most reliable, always matches what Hisense has on file
Back panel sticker — Highly reliable unless faded or damaged
Original packaging — Reliable if you kept the box
Purchase receipt — Generally reliable
User manual — Reliable but sometimes lists model families rather than specific variants
How to Find Hisense TV Model Number in Settings by Operating System
The digital method works regardless of sticker condition and requires no physical access to the back panel. This makes it ideal for wall-mounted TVs or situations where the sticker has faded.
Hisense TVs run six different operating systems. Each has a slightly different path to the model number information.
VIDAA OS (Hisense's Proprietary System)
VIDAA is Hisense's in-house operating system, common on European and many international models. You can identify it by the dedicated "VIDAA" button on your remote or the distinctive vertical scrolling home screen.
Navigation path:
Press Settings on your remote
Select Support
Choose System Info or System Information
Your model number appears under Version or Model
Google TV
Google TV features a content-forward home screen with personalized recommendations and a prominent Google Play Store icon. A profile picture appears in the top-right corner.
Navigation path:
Click your Profile icon (top-right corner)
Select Settings
Choose System
Select About
Find Model in the displayed information
Android TV
Android TV looks similar to Google TV but with a more app-focused layout rather than content recommendations. Settings access differs slightly.
Navigation path:
Press Home on your remote
Navigate to Settings (gear icon)
Select Device Preferences
Choose About or About TV
Your model number is listed here
Roku TV
Roku's interface is immediately recognizable—a purple-themed grid of streaming channels with the Roku logo visible throughout. The home button takes you to a clean app launcher.
Navigation path:
Press the Home button
Scroll to Settings
Select System
Choose About
Your model number appears at the top of the system information
Fire TV
Amazon's Fire TV interface features orange accents and prominently displays Prime Video content. The home screen shows rows of apps and content recommendations.
Navigation path:
From the Home screen, navigate to Settings
Select Device & Software
Choose About
Select Your TV
Find Model in the device information
XClass / Xumo TV
XClass (now transitioning to Xumo) uses a streaming-focused interface with live TV integration. You'll see the Xumo branding on newer models.
Navigation path:
Press Home to access the main interface
Navigate to Settings
Select Device Settings
Choose About
Your model number is displayed here
E-Manual QR Code Method
Newer Hisense smart TVs include an E-Manual feature—a digital version of your user manual accessible through a QR code.
To access it:
Go to Settings
Select System
Choose Advanced Settings
Select E-Manual
A QR code appears on screen
Scan with your smartphone camera
The model number typically appears on the first page of the digital manual
This method works even when other menu paths have changed due to software updates. The E-Manual content remains consistent regardless of firmware version.
Finding Model Number on Wall-Mounted Hisense TVs: Expert Solutions
Wall-mounted televisions present the most common model identification challenge. The back panel sits against the wall, making the sticker inaccessible without removing the TV.
Here are proven solutions that don't require unmounting your television.
Solution 1: Use the Settings Menu (Recommended)
The digital identification method described in the previous section works perfectly for wall-mounted TVs. Grab your remote, navigate to the appropriate settings path for your operating system, and the model number displays on screen.
This is the fastest and most reliable solution. No physical access required.
Solution 2: Smartphone Camera Technique
If you need to see the physical sticker, your smartphone can help.
Insert your phone behind the TV with the flashlight turned on. Position the camera toward where the sticker should be—bottom center or right corner of the back panel. Take several photos at different angles.
The flashlight illuminates the sticker while the camera captures it. Review the photos afterward—you'll usually get at least one readable image of the model number.
Solution 3: Inspection Mirror
An angled dental mirror or makeup mirror lets you view the sticker without removing the TV. Slide the mirror behind the television and angle it toward the sticker location.
Use your phone's flashlight to illuminate the area if natural lighting isn't sufficient. This works well when there's enough gap between the TV and wall to maneuver the mirror.
Solution 4: E-Manual QR Code Scan
On 2022 and newer Hisense models, the E-Manual QR code method requires no physical access whatsoever. Navigate through the settings menu to display the QR code on your screen, then scan it with your phone.
Solution 5: Retrieve from Purchase Records
Check your retailer's purchase history. Amazon order details, Best Buy account history, and most online retailers store complete product information including model numbers.
If you purchased in-store, the retailer's customer service can often look up your purchase using your credit card information or phone number from their records.
Decision Flowchart
Follow this logic when identifying a wall-mounted TV:
Try settings menu first — Works 95% of the time
If no remote access — Try smartphone camera technique
If sticker unreadable — Check purchase records or original documentation
If all else fails — Contact Hisense support with your serial number; they can look up the model from manufacturing records
Safety Note
Never attempt to remove a wall mount without proper tools and assistance. TV wall mounts involve significant weight, and improper removal risks damage to your TV, wall, or personal injury. If you absolutely need physical access to the back panel, hire a professional installer.
Hisense TV Model Number Decoder: Complete 2025 Format Guide
Since 2021, Hisense has standardized their model number format globally. Understanding this structure lets you decode specifications instantly.
Current Format Structure (2021-2025)
[Screen Size] – [Series Letter] – [Model Number] – [Year Code] – [Region Suffix]
Let's break down each component.
Screen Size (First 2-3 Digits)
The opening numbers indicate screen size in inches. Current Hisense TVs range from 32 inches to 120 inches.
Common sizes include:
32, 40, 43 (smaller/bedroom TVs)
50, 55, 65 (standard living room sizes)
75, 85 (large format)
98, 100, 110, 116 (premium extra-large displays)
Series Letter
The letter following screen size identifies the TV series and general quality tier:
Letter | Series | Description |
|---|---|---|
U | ULED | Premium Mini-LED with local dimming, HDR excellence, gaming features |
A | Entry-level | Basic LED displays, essential smart TV features, most affordable |
E | Mid-range QLED | Quantum Dot technology for improved color, value-oriented |
R | Roku TV | Integrated Roku OS (primarily North American market) |
The U-series represents Hisense's premium ULED technology—their marketing term combining Mini-LED backlighting, Quantum Dot color, local dimming zones, and advanced processing. Above the standard U-series sits the ULED X tier (marked as UX), representing the absolute flagship models with maximum brightness, the most dimming zones, and top-tier processors.
Model Tier Number
The number following the series letter indicates the tier within that series. Higher numbers mean more advanced features and specifications.
Within the U-series, for example:
U6 — Entry point for ULED features
U7 — Enhanced brightness and processing
U8 — Premium performance tier
UX — Flagship tier with maximum specifications
A U8 model includes better local dimming, higher peak brightness, and more advanced processing than a U6, even though both carry the "U" designation.
Year Code
The letter near the end indicates the manufacturing year. Hisense uses a sequential letter system, though some letters are skipped to avoid confusion.
2025 uses "Q" — replacing "N" from 2024.
The transition from N to Q affects how you identify current models. In retail stores, 2024 models often displayed "NQ" labels (the N for 2024, with Q indicating Quantum Dot technology). For 2025 models, you'll see just "Q" in the year position. Make sure you're looking at the correct position in the model number to avoid confusion.
Region Suffix
Additional letters at the end indicate regional variants:
AU — Australia
UK or TUK — United Kingdom
EU — European Union
No suffix typically indicates North American models (US/Canada)
Regional differences exist because of varying broadcast standards (ATSC in North America, DVB in Europe) and certification requirements. The same basic TV model may have different tuners and slightly different feature sets depending on the region.
Complete Worked Examples
Example 1: 65U8Q
65 = 65-inch screen
U = ULED premium series
8 = Tier 8 (premium within series)
Q = 2025 model year
No suffix = North American market
Example 2: 55A6N
55 = 55-inch screen
A = Entry-level series
6 = Tier 6 (mid-range within A-series)
N = 2024 model year
Example 3: 75U7QTUK
75 = 75-inch screen
U = ULED premium series
7 = Tier 7
Q = 2025 model year
TUK = UK regional variant
Understanding this decoder means you can evaluate any Hisense TV at a glance—knowing its size, quality tier, and age before reading a single specification sheet.
Hisense TV Year Codes Explained: Complete A-Q Reference Table (2014-2025)
The year code appears as the last letter before any regional suffix. This single character tells you exactly when your TV was manufactured.
Complete Year Code Table
Year | Code | Notes |
|---|---|---|
2014 | A | Earliest standardized code |
2015 | B | |
2016 | C | |
2017 | D | |
2018 | E | |
2019 | F | |
2020 | G | |
2021 | H | Also used for some 2022 models |
2022 | — | H carried over; no dedicated code widely used |
2023 | K | Format standardization complete |
2024 | N | |
2025 | Q | Current year code |
Why Are Some Letters Skipped?
You'll notice several gaps in the sequence. Hisense skips certain letters for practical reasons:
I — Skipped to avoid confusion with the number 1
J — Skipped due to regional conflicts in some markets
L, M — Skipped during format standardization period
O, P — Skipped to avoid confusion with the number 0
The jump from H (2021) to K (2023) occurred during Hisense's transition to globally standardized model numbering. During 2022, many models continued using the H designation, creating some overlap.
The 2022 Gap
If you have a Hisense TV purchased in 2022, it might show "H" as the year code—the same as 2021 models. This happened because Hisense was transitioning their manufacturing calendar. Before 2023, the company released new models mid-year and finalized releases at the beginning of the following year.
Starting in 2023, Hisense shifted to a calendar-year approach where new TVs are only introduced throughout their designated calendar year. This makes the K, N, and Q codes more reliable year indicators.
Store Label Confusion: NQ vs Q
Shopping for a 2025 Hisense TV? Watch for labeling quirks.
In 2024, retail stores often labeled TVs as "NQ" (for example, "U8NQ"). The "N" indicated 2024, while "Q" referred to Quantum Dot technology—not the year. For 2025 models, the "Q" now serves double duty as the year code.
When shopping, look at the actual model number printed on the box or in the specifications, not just the marketing name on the shelf tag. A model ending in just "Q" with no "N" before it indicates a 2025 television.
Practical Examples
Model Number | Year Code | Year |
|---|---|---|
55U8Q | Q | 2025 |
65U8N | N | 2024 |
75U7K | K | 2023 |
50A6H | H | 2021 |
43A6G | G | 2020 |
Knowing your TV's year helps with support requests, firmware compatibility, and understanding which features your model includes. A 2025 Q-series model includes updated processors and connectivity features compared to the 2024 N-series equivalent.
Understanding Hisense TV Series: A, E, U, and R Series Explained
The series letter in your model number indicates more than just a name—it defines your TV's quality tier, target audience, and feature set.
A-Series: Entry-Level Simplicity
The A-series represents Hisense's most affordable televisions. These models prioritize essential smart TV functionality at budget-friendly prices.
Key characteristics:
Standard LED backlighting
Basic HDR support (typically HDR10)
Essential smart features and app access
60Hz refresh rates on most models
Lower peak brightness compared to premium series
Best for: Secondary bedrooms, guest rooms, kids' rooms, budget-conscious buyers who prioritize screen size over picture quality.
A 65-inch A-series costs significantly less than a 65-inch U-series, making it attractive when budget matters more than premium features.
E-Series: Mid-Range QLED Value
E-series televisions step up to Quantum Dot technology (QLED) for improved color accuracy and vibrancy over standard LED panels.
Key characteristics:
Quantum Dot color enhancement
Better HDR performance than A-series
Improved brightness levels
Smart TV features with voice assistant support
Typically 60Hz panels with motion enhancement
Best for: Main living room viewing where you want better color performance without premium pricing. Streaming enthusiasts who watch a lot of HDR content benefit from the E-series upgrade over A-series.
U-Series: Advanced ULED Performance
ULED (Ultra LED) represents Hisense's premium technology combining multiple picture enhancement features into one package.
Key characteristics:
Mini-LED backlighting with local dimming zones
Quantum Dot color technology
Advanced HDR support (Dolby Vision, HDR10+, HLG)
Higher peak brightness (1000+ nits on better models)
120Hz panels on tier 7 and above
Full HDMI 2.1 gaming features (VRR, ALLM, 4K/120Hz)
Best for: Home theater enthusiasts, gamers who want HDMI 2.1 features, anyone seeking premium picture quality at prices lower than competing Samsung or Sony models.
Within the U-series, tier numbers indicate capability:
U6 — Entry ULED with essential premium features
U7 — Enhanced brightness, gaming features, more dimming zones
U8 — High-end performance, maximum local dimming, highest brightness in standard lineup
UX — Flagship tier with RGB Mini-LED (2025), extreme brightness, professional-grade processing
ULED X: The Flagship Tier
The ULED X line (model numbers containing "UX") represents Hisense's absolute top-tier televisions.
For 2025, the standout is the 116UXQ—the first LCD TV featuring RGB Mini-LED technology. Instead of blue LEDs with phosphor conversion, RGB Mini-LED uses individual red, green, and blue LEDs for wider color gamut and improved efficiency.
ULED X models target:
Home theater perfectionists
Buyers seeking Samsung/Sony quality at lower prices
Those wanting the latest display technology
R-Series: Roku TV Integration
R-series models come with Roku OS pre-installed rather than VIDAA, Google TV, or other platforms.
Key characteristics:
Roku's simple, content-first interface
Vast app selection through Roku Channel Store
Voice search across streaming services
Generally available in North American market
Best for: Users already invested in the Roku ecosystem, those who prefer Roku's interface simplicity, cord-cutters who want integrated live TV functionality.
Series Comparison Table
Feature | A-Series | E-Series | U-Series | ULED X |
|---|---|---|---|---|
Panel Type | LED | QLED | Mini-LED QLED | RGB Mini-LED |
Local Dimming | No | Basic | Advanced | Maximum |
Peak Brightness | 300-400 nits | 400-600 nits | 1000-2000 nits | 3000+ nits |
Refresh Rate | 60Hz | 60Hz | 120Hz (U7+) | 120Hz+ |
HDMI 2.1 | Limited | Some models | Full (U7+) | Full |
Best Use | Budget/Secondary | Value Living Room | Home Theater | Premium Enthusiast |
Practical Selection Guide
Choose A-series if: Budget is the primary constraint, the TV is for a secondary room, or basic smart TV features are sufficient.
Choose E-series if: You want better color performance without premium pricing, primarily watch streaming content, and don't need gaming features.
Choose U-series if: Picture quality matters significantly, you play video games, you want HDR content to look its best, or you're building a dedicated viewing space.
Choose ULED X if: You want the absolute best Hisense offers, budget is secondary to performance, or you're seeking flagship features at prices below competing brands.
Hisense TV Model Number vs Serial Number: Key Differences
These two numbers appear together on your TV's back panel sticker, and confusing them causes problems during warranty registration and support requests.
Model Number Definition
The model number identifies the product type. Every Hisense TV with identical specifications, features, and manufacturing design shares the same model number.
If you bought a 55U8Q, thousands of other buyers also own a 55U8Q. Your TVs are functionally identical—same panel, same processor, same capabilities.
Format: Typically 6-12 characters
Example: 65U8Q, 55A6N, 75U7QTUK
Serial Number Definition
The serial number uniquely identifies your individual unit. No two Hisense TVs share the same serial number, regardless of model.
Think of it like a fingerprint—your specific television has this number and no other TV does.
Format: 23-character alphanumeric code
Example: ABC1234567890123456789D
Sticker Layout
On the back panel sticker, you'll find both numbers in close proximity:
Model number — Labeled "MODEL," "M/N," or "MODEL NO."
Serial number — Labeled "SN" or "S/N," typically appears below the model number
Barcode — Usually corresponds to the serial number for manufacturing tracking
The model number's shorter length makes it easy to distinguish. If you're looking at a 23-character string, that's the serial number.
When to Use Each Number
Use the MODEL NUMBER for:
Parts ordering (compatibility depends on model)
Firmware updates (firmware is model-specific)
Specifications lookup (to verify features, ports, refresh rate)
General customer support (support agents access model-specific documentation)
User manual download
Use the SERIAL NUMBER for:
Warranty registration (proves your specific unit)
Warranty claims (identifies the exact TV being serviced)
Service records (tracks repair history for your unit)
Proof of ownership in theft recovery
Quick Identification
Still not sure which is which?
Characteristic | Model Number | Serial Number |
|---|---|---|
Length | 6-12 characters | 23 characters |
Uniqueness | Shared by identical models | Unique to your TV |
Label | MODEL, M/N | SN, S/N |
Position | Usually above | Usually below |
Contains | Letters and numbers | Mostly numbers with few letters |
Common Mistake
When registering your warranty online, some users accidentally enter the serial number in the model number field or vice versa. Hisense's registration system validates both entries—incorrect numbers prevent successful registration.
Double-check both numbers before submitting. The model number should match a known Hisense product in their database.
Regional Hisense TV Model Number Variations Explained
The same Hisense TV often carries different model numbers depending on where it's sold. Understanding regional variations prevents confusion when researching your TV online.
Why Regional Variants Exist
Television standards vary by geography. North America uses ATSC broadcast standards, while Europe uses DVB. Australia, Asia, and other regions have their own requirements.
These differences affect:
Built-in tuners — Your TV needs the correct tuner for local broadcasts
Certification requirements — Different regions require different safety and emissions certifications
Feature availability — Some streaming services and features are region-specific
Operating systems — US models often run Google TV or Fire TV, while European models typically run VIDAA
Common Regional Suffixes
Suffix | Region |
|---|---|
(none) | North America (US/Canada) |
AU | Australia |
UK | United Kingdom |
TUK | UK variant (specific configuration) |
EU | European Union |
A TV sold as "65U8Q" in the United States might be "65U8QTUK" in the United Kingdom. The core television is similar, but tuner hardware and possibly software differ.
North American Model Characteristics
North American Hisense models typically:
Run Google TV, Fire TV, or Roku OS (VIDAA is less common)
Include ATSC tuners for over-the-air broadcasts
Lack regional suffix in model number
Have full access to US streaming services
European/UK Model Characteristics
European models typically:
Run VIDAA OS (Hisense's proprietary system)
Include DVB-T2 tuners for digital terrestrial broadcasts
May have region-locked streaming apps
Carry UK, TUK, or EU suffixes
Retailer-Specific Variants
Some retailers sell exclusive Hisense variants. Best Buy, Costco, and Amazon sometimes carry models with unique suffixes indicating retailer-specific configurations.
These variants might include:
Different bundled accessories
Modified default settings
Exclusive color options
Slightly different feature sets
Important Advice
When contacting Hisense support or ordering replacement parts, use the exact model number from your TV—including any regional suffix. A UK user with a "65U8QTUK" shouldn't reference just "65U8Q" when seeking support.
Online reviews and specifications might describe a different regional variant than the one you own. Always verify that reviews match your specific model, especially when comparing features or troubleshooting issues.
Historical Hisense Model Numbers: Pre-2021 Format Guide
Before 2021, Hisense model numbers varied wildly by region. The same television could carry completely different model numbers in North America, Europe, and Australia.
Why Historical Formats Varied
Hisense built their business primarily as an OEM (Original Equipment Manufacturer), producing TVs for other brands rather than focusing on their own brand identity. This approach prioritized regional flexibility over global consistency.
Manufacturing facilities in different countries used local numbering conventions. A TV made for the US market followed one system, while the same TV destined for Germany followed another.
Legacy US Format Example
Consider the model number 55H9050E:
55 — Screen size (55 inches)
H — Manufacturing origin (H indicated China)
9 — Series number
050 — Design/configuration code
E — Year code (E = 2018)
This format contained useful information but differed from European and Australian conventions entirely.
Regional Origin Letters (Historical)
In pre-2021 formats, a letter after the screen size sometimes indicated manufacturing origin:
Letter | Origin |
|---|---|
H | China |
E | Europe |
P | Australia |
J | Japan |
Standardization Timeline
Hisense began standardizing model numbers around 2018 but didn't complete the transition until 2021. During 2018-2021, you'll find a mix of legacy and modern formats depending on when and where the TV was manufactured.
From 2021 onward, the standardized format ([Size][Series][Tier][Year][Region]) applies globally. This makes current TVs much easier to understand and compare.
Identifying Your Legacy TV
If you own a pre-2021 Hisense TV, the model number still works for:
Settings menu lookup — The digital path works identically
Back panel sticker — Physical location unchanged
Support requests — Hisense maintains records for legacy models
Parts ordering — Suppliers recognize legacy model numbers
The decoder rules differ from current models, but the number itself remains valid for all practical purposes.
How to Use Your Hisense TV Model Number: Warranty, Support & Parts
Now that you've found your model number, here's how to put it to practical use.
Warranty Registration
Activate your warranty coverage through the official registration portal:
Enter your model number exactly as shown on your TV
Enter your serial number
Provide purchase date and retailer information
Upload receipt if requested
Submit the registration
Registration confirms your warranty start date and ensures you receive product updates and safety notices. Hisense's standard warranty typically covers one year for parts and labor, though extended protection plans are available.
Contacting Customer Support
Before calling Hisense support, gather:
Model number
Serial number
Purchase date and retailer
Description of the problem
Any error codes displayed
Support agents use your model number to access technical documentation specific to your TV. They can check known issues, available firmware updates, and troubleshooting procedures developed for your exact model.
Hisense USA support: Visit hisense-usa.com/support for contact options.
Firmware Updates
Download correct firmware for your model:
Enter your exact model number
Download the available firmware file (usually .zip or .bin)
Extract and copy to a FAT32-formatted USB drive
Insert USB into your TV's USB port
Follow on-screen installation instructions
Critical: Only install firmware specifically listed for your model. Firmware designed for a different model can cause system problems.
Ordering Replacement Parts
If your TV needs a new power board, main board, or other component:
Note your exact model number
Visit a parts supplier (authorized dealers or sites like Encompass Parts)
Search by model number to find compatible components
Verify part compatibility before ordering
Parts vary even within model series. A power board from a 55U8N won't necessarily fit a 55U8K. The model number ensures you receive exactly the right component.
Product Manual Lookup
Lost your user manual? Download a digital copy:
Visit Hisense support website for your region
Enter your model number in the search field
Navigate to documentation/downloads section
Download the PDF manual
Digital manuals often contain troubleshooting guides, connection diagrams, and settings explanations not covered in quick-start guides.
Specifications Verification
Want to confirm your TV's capabilities?
Search "[your model number] specifications" to find:
Exact screen resolution
Refresh rate capabilities
HDMI port count and version
HDR format support
Audio specifications
Smart TV features
This helps when connecting gaming consoles, determining soundbar compatibility, or verifying whether your TV supports specific features like VRR or eARC.
Troubleshooting Hisense TV Model Number Problems
Sometimes finding your model number isn't straightforward. Here are solutions for common obstacles.
Problem 1: Faded or Damaged Sticker
The back panel sticker has become unreadable due to age, heat damage, or physical wear.
Solutions:
Use the settings menu — Digital identification works regardless of sticker condition
Smartphone with flashlight — Photograph the sticker at an angle with bright lighting; often reveals faded text that's invisible to the naked eye
Try different lighting — Shine light from the side rather than directly; this can make embossed or faded text more visible
Contact your retailer — They can look up your purchase history using credit card or account information
Problem 2: Settings Menu Not Responding
You can't access the TV's settings menu due to remote issues or software problems.
Solutions:
Check remote batteries — Weak batteries cause intermittent response
Try TV's physical buttons — Most Hisense TVs have basic buttons (usually underneath or on the side) that access the menu
Download the Hisense mobile app — RemoteNOW or the ConnectLife app can control your TV via smartphone
Perform a soft reset — Unplug the TV for 60 seconds, then reconnect; this clears temporary software issues
Problem 3: Model in Settings Differs from Sticker
The settings menu shows a different model number than the back panel sticker.
Resolution: The settings menu displays the authoritative model number that Hisense uses in their system. The sticker might show an internal variant code or regional designation. For warranty and support purposes, use the number shown in the settings menu.
Problem 4: Netflix or Apps Show Different Model
Streaming apps display a model identifier that doesn't match your actual TV.
Explanation: Apps often display software identifiers or platform codes rather than the hardware model number. These are useful for app troubleshooting but aren't your actual TV model. Use the back panel sticker or settings menu (System Info/About) for the real model number.
Problem 5: No Remote Available
You don't have access to a working remote and can't navigate menus.
Solutions:
Physical sticker — Check the back panel directly
TV buttons — Use built-in buttons to navigate (location varies by model—check under the panel, on the side, or behind the TV)
Smartphone app — Download Hisense's RemoteNOW or ConnectLife app
Universal remote — Any universal remote can be programmed to work with Hisense TVs
When to Contact Hisense Support
If no method produces your model number:
Contact Hisense support with your serial number
They can look up the model from manufacturing records
Have your purchase date and retailer information ready
Prevention Tip
Immediately after setting up any new TV:
Photograph the back panel sticker
Store the image in cloud storage (Google Photos, iCloud, etc.)
Keep original packaging documentation digitally
This takes 30 seconds and saves significant frustration later. The model number never changes—capturing it once means you'll always have it accessible.
Frequently Asked Questions About Hisense TV Model Numbers
Where can I find my Hisense TV model number?
Your Hisense TV model number is located in three main places:
The white sticker on the back panel, typically near the bottom center or corner, labeled "MODEL" or "M/N"
The settings menu under Settings → Support → System Information (path varies slightly by operating system)
The original TV box front panel and user manual first pages
The settings menu method is most reliable for wall-mounted TVs since it requires no physical access to the back panel. The sticker remains the quickest option if your TV is easily accessible.
What do the letters and numbers in my Hisense model number mean?
Hisense model numbers decode as follows:
First 2-3 digits = Screen size in inches (65 means 65")
Letter after size = Series (U for ULED premium, A for entry-level, E for QLED mid-range)
Number after series = Tier within series (higher = more features)
Final letter = Year code (Q = 2025, N = 2024, K = 2023)
Optional suffix = Regional variant (UK, AU, etc.)
Example: 65U8Q = 65-inch ULED tier-8 television from 2025.
What year is my Hisense TV?
Find your Hisense TV's manufacturing year by identifying the last letter in the model number before any regional suffix:
Code | Year |
|---|---|
Q | 2025 |
N | 2024 |
K | 2023 |
H | 2021 |
G | 2020 |
F | 2019 |
E | 2018 |
D | 2017 |
C | 2016 |
B | 2015 |
A | 2014 |
Check the back panel sticker or settings menu to find your complete model number, then identify the year code letter.
Is the model number on my Hisense remote the same as my TV?
No. The model number on your Hisense remote control identifies the remote itself, not your television. Remotes are manufactured separately and can be compatible with multiple TV models.
To find your TV's model number, check the back panel sticker or navigate to Settings → Support → System Information on the TV itself. Don't use the remote's model number for warranty registration or support requests.
What does ULED mean in Hisense model names?
ULED (Ultra LED) is Hisense's marketing term for their premium TV technology that combines:
Mini-LED backlighting for precise local dimming
Quantum Dot color enhancement for wider color gamut
Advanced HDR processing
Higher peak brightness than standard LED/QLED panels
TVs with "U" in the model number (like U8Q) belong to the ULED lineup. Within the U-series, higher numbers indicate more advanced specifications—U8 models offer better performance than U6 models.
How do I find my Hisense TV model number without a remote?
Without a remote, find your Hisense model number through these methods:
Check the back panel sticker — Look at the white label near the bottom of your TV's back side
Use TV physical buttons — Most Hisense TVs have built-in buttons (underneath, on the side, or behind the bezel) to access the settings menu
Download the Hisense mobile app — The RemoteNOW or ConnectLife app controls your TV via smartphone and provides access to system information
Check original packaging or purchase receipt — The model number appears on the box and in retailer purchase records
What's the difference between Hisense model number and serial number?
The model number identifies the TV product type and is shared by all identical units—everyone who bought a 55U8Q has the same model number.
The serial number uniquely identifies your individual TV. No two televisions share the same serial number, even if they're the same model.
On the back panel sticker:
Model number appears labeled as "MODEL" or "M/N" (shorter, 6-12 characters)
Serial number appears labeled as "SN" (longer, typically 23 characters)
Use the model number for parts and firmware; use the serial number for warranty registration and claims.
Conclusion: Your Hisense TV Model Number Checklist
Finding and understanding your Hisense TV model number takes just minutes—and that knowledge serves you for the entire life of your television.
Quick Summary
The three most reliable identification methods:
Settings menu (Settings → Support → System Information) — Works for wall-mounted TVs and faded stickers
Back panel sticker — Fastest physical method
Original documentation — Packaging, manual, or purchase records
Your Model Number Tells You:
Screen size (first digits)
Quality series (U, A, E, or R)
Feature tier (higher number = premium)
Manufacturing year (Q=2025, N=2024, K=2023)
Regional variant (if applicable)
Immediate Actions
Right now, while this guide is fresh:
[ ] Locate your model number using any method above
[ ] Photograph your back panel sticker for future reference
[ ] Save the image to cloud storage
[ ] Register your warranty at hisense-usa.com/support/register
[ ] Bookmark the firmware download page for future updates
Having your model number documented prevents frustration when you eventually need support, replacement parts, or firmware updates. The 60 seconds invested now saves significant time later.
Your Hisense TV's model number isn't just a random string—it's the key that unlocks warranty protection, technical support, and the right replacement components when you need them.