Hisense TV Model Number Lookup: Complete Guide to Finding & Decoding Your Model [2026]

Your Hisense TV suddenly displays an error message. You grab your phone to contact support, and the first thing they ask? "What's your model number?" You freeze, realizing you have no idea where to find it - or what those letters and numbers even mean.

This scenario plays out thousands of times daily. Your Hisense TV model number unlocks hisense tv warranty registration, technical support, firmware updates compatible with your specific television, and the ability to order exact replacement parts. Without it, support agents can't help you, and ordering the wrong remote or power board wastes both time and money.

The model number reveals everything about your television at a glance: screen size, series tier, manufacturing year, and even regional specifications. Many owners make the critical mistake of using the model number printed on their remote control - but that identifies the remote itself, not your TV. If you're wondering whether is Hisense a good brand worth investing in, understanding your model number helps you appreciate exactly what you own.

This guide covers three reliable methods to locate your Hisense TV model number, complete navigation instructions for all six operating systems, the definitive decoder for 2026 models including the new S year code, and troubleshooting solutions when standard methods fail.

Quick Answer: 3 Fastest Ways to Find Your Hisense TV Model Number

Your Hisense TV model number is located in three main places: the white sticker on the back panel near the bottom (labeled "MODEL" or "M/N"), the Settings menu under System > About, or on your original TV packaging. The back panel sticker is fastest if your TV is accessible.

Here's which method to use based on your situation:

1. Back Panel Sticker (30 seconds) - Turn your TV around and look for the white label near the bottom. Works instantly if your TV isn't wall-mounted.

2. Settings Menu (1-2 minutes) - Navigate through your TV's on-screen menu. The most reliable method for wall-mounted TVs or faded stickers.

3. Original Packaging (1 minute) - Check the front of your TV box or the included documentation. Only works if you kept the packaging.

Can't access the back of your TV? Jump straight to the Settings Menu section for your specific operating system. Need to decode what your model number means? The Complete Decoder section breaks down every element.

Method 1: How to Find Hisense TV Model Number on Back Panel Sticker

The physical sticker on your TV's back panel remains the quickest identification method. Every Hisense television ships with this label, and locating it takes under a minute.

Exact Sticker Location

Turn your TV around and examine the back panel. The white adhesive label sits in one of three positions:

• Bottom center - Most common placement, roughly 6-8 inches from the bottom edge

• Lower right corner - Near the input/output ports

• Lower left corner - Less common, usually on older models

The sticker measures approximately 3x4 inches and contains multiple lines of text, barcodes, and regulatory symbols.

What the Sticker Shows

Your Hisense back panel sticker displays several pieces of information:

• MODEL or M/N - Your television's model number (the shorter alphanumeric code, typically 6-12 characters)

• S/N or SERIAL - Your unique serial number (longer code, usually 20+ characters, displayed below a barcode)

• Power specifications - Voltage and wattage requirements

• Manufacturing date - Sometimes displayed as a date code

• Regulatory certifications - FCC, UL, and other compliance marks

The model number appears shorter and more compact than the serial number. If you see "65U8Q" and below it a 23-character alphanumeric string, the shorter code is your model number.

Tips for Faded or Hard-to-Read Stickers

Older Hisense TVs often have stickers that fade over time, especially in bright rooms or near windows. Before giving up on the physical sticker:

Use your smartphone's camera zoom - point your phone at the sticker and pinch to zoom. Digital magnification often reveals text invisible to the naked eye.

Shine a flashlight at an angle across the sticker surface. Angled lighting creates shadows in the embossed or printed text, making faded characters readable.

If neither technique works, your Settings menu provides the same information digitally.

Method 2: Finding Your Hisense TV Model Number in Settings Menu (All 6 Operating Systems)

When the back panel isn't accessible - or when stickers have worn away - your TV's Settings menu displays the model number digitally. The exact navigation path depends on which operating system your Hisense runs.

Hisense ships televisions with six different platforms: VIDAA, Google TV, Android TV, Roku TV, Fire TV, and XClass/Xumo TV. Each requires different button presses to reach system information.

Not sure which operating system you have? Look at your TV's home screen or remote control. VIDAA remotes typically have a dedicated "VIDAA" button. Roku shows its distinctive purple-themed interface. Google TV and Android TV display the Play Store prominently. Fire TV features orange accents and Amazon branding. XClass shows the Comcast Xumo interface.

Quick Reference: Settings Navigation by OS

VIDAA OS Navigation

VIDAA is Hisense's proprietary operating system, common on European models and many international televisions. If your hisense tv setup included a vertical scrolling home screen with a clean, modern aesthetic, you likely have VIDAA.

1. Press the Settings button on your remote (gear icon) or navigate to the gear icon in the top-left corner of the home screen

2. Scroll down to Support

3. Select System Info or System Information

4. Navigate to Version

5. Your model number appears on this screen

Some VIDAA versions display the model number directly under "About" without requiring the Version submenu.

Google TV Navigation

Google TV features a content-forward home screen with personalized recommendations. A profile picture appears in the top-right corner, and the Google Play Store is prominently displayed.

1. Click your Profile icon in the top-right corner

2. Select Settings (gear icon)

3. Scroll down and select System

4. Choose About

5. Your model number displays next to "Model" or "Device name"

The model number here matches exactly what appears on your back panel sticker.

Android TV Navigation

Android TV looks similar to Google TV but focuses more on apps than content recommendations. The settings path differs slightly.

1. Press the Home button on your remote

2. Navigate to Settings (gear icon, usually top-right)

3. Select Device Preferences

4. Choose About

5. Model information appears on this screen

Some Android TV interfaces require scrolling down within the About menu to find the model number.

Roku TV Navigation

Hisense Roku TVs use Roku's distinctive purple-themed interface with a grid of streaming channels. If you need to pair hisense tv remote on a Roku model, the process works identically to standalone Roku devices.

1. Press the Home button on your Roku remote

2. Scroll down and select Settings

3. Choose System

4. Select About

5. Your model number appears alongside other device information

Alternatively, the Roku mobile app displays your connected TV's model information under "Devices."

Fire TV Navigation

Amazon Fire TV features orange accents throughout the interface and prominently displays Prime Video content. The settings structure differs from other platforms.

1. From the Home screen, navigate to Settings (gear icon on the far right)

2. Select Device & Software (may appear as "My Fire TV" on older versions)

3. Choose About

4. Select Your TV or scroll down to find model information

Fire TV sometimes lists the model under "Device Model" rather than a standalone "Model" entry.

If apps are running slowly during navigation, knowing how to close apps on hisense tv can improve menu responsiveness.

XClass/Xumo TV Navigation

XClass TVs (now branded as Xumo TV following Comcast's acquisition) use a simplified streaming-focused interface.

1. Press the Home button

2. Navigate to Settings

3. Select Device Settings or System

4. Choose About

5. Model information appears on this screen

XClass models are less common than other Hisense platforms, primarily sold through Walmart in North America.

Finding Model Number Without a Remote

If your remote is lost or broken, you can still access system information using physical buttons on your TV:

1. Locate the power/input button on your TV (usually bottom center or right side)

2. Press and hold the button to access the menu

3. Navigate using the volume/channel buttons on the TV itself

4. Find Settings → System → About

This method works across all Hisense operating systems, though navigation is slower without the remote. If you need to download apps on hisense smart tv or perform other functions requiring navigation, consider the Hisense RemoteNOW app or platform-specific mobile apps as temporary remote replacements.

Method 3: Alternative Ways to Find Your Hisense Model Number

When both the back panel and settings menu aren't options, several backup methods can identify your television.

Original TV Packaging

The cardboard box your Hisense TV shipped in displays the model number prominently on the front panel - usually in large text alongside the screen size. A secondary label with barcodes on the side or bottom of the box also contains the full model number.

Pro tip: Photograph your TV packaging before recycling. Store the image in cloud storage for future reference. Many owners regret discarding boxes years later when support issues arise.

User Manual and Documentation

Your included user manual lists the model number on the front cover or within the first two pages. If you've misplaced the physical manual, Hisense provides digital versions on their support website searchable by general product category.

Purchase Receipt and Order History

Retail receipts typically include the model number in the product description line. For online purchases, your order history on Amazon, Best Buy, Walmart, or other retailers displays complete model information.

Log into your retailer account, navigate to order history, and locate your TV purchase. The product details page shows the exact model number you received.

E-Manual QR Code Method (2022+ Models)

Hisense TVs manufactured from 2022 onward include an E-Manual feature accessible through the settings menu. For guidance on navigating this feature with your hisense remote guide, the process works as follows:

1. Navigate to Settings → System → Advanced Settings

2. Select E-Manual

3. A QR code appears on screen

4. Scan with your smartphone camera

5. The linked page displays your TV's model number and specifications

This method works even when the settings menu doesn't directly display the model number in its usual location.

Mobile App Methods

If you own a Hisense Roku TV, the Roku mobile app (iOS and Android) displays connected device information including model numbers under the "Devices" section.

For VIDAA-powered Hisense TVs, the RemoteNOW app shows connected TV details when both your phone and television connect to the same WiFi network.

How to Find Model Number on Wall-Mounted Hisense TV

Wall-mounted televisions present a challenge - the back panel isn't easily accessible without unmounting. Fortunately, several methods work without removing your TV from the wall.

Priority order for wall-mounted TVs:

1. Settings Menu First - No physical access required. Follow the navigation instructions for your operating system above.

2. Phone Camera Mirror Technique - Hold your phone behind the TV with the camera facing the back panel. Use the front-facing selfie camera or position the main camera to view the screen while photographing. The image reveals sticker contents you can zoom into.

3. Small Mirror Method - A compact makeup mirror or dental mirror fits into the gap between the TV and wall. Shine a flashlight behind the TV while positioning the mirror to view the sticker.

4. E-Manual QR Code - For 2022 and newer models, access Settings → System → E-Manual and scan the displayed QR code.

5. Retailer Purchase History - Log into your Amazon, Best Buy, or Walmart account and check your order history for the original purchase details.

If you're planning to mount hisense tv on wall, photograph the back panel sticker before installation. This simple step prevents future identification challenges.

Complete Hisense TV Model Number Decoder: What Each Element Means

Every Hisense TV model number follows a consistent structure that reveals your television's specifications at a glance. Understanding this decoder means you can evaluate any Hisense TV instantly - knowing its size, quality tier, and age before reading a single specification sheet.

Model Number Structure

Hisense model numbers contain five primary elements:

[Screen Size][Series Letter][Tier Number][Year Code][Regional Suffix]

Using the example 65U8QTUK:

• 65 = Screen size in inches

• U = Series (ULED premium line)

• 8 = Tier number (higher = better specifications)

• Q = Year code (2025)

• TUK = Regional suffix (United Kingdom)

Element 1: Screen Size (First Two Digits)

The opening numbers indicate your screen's diagonal measurement in inches. Hisense currently produces televisions ranging from 32 inches to 120 inches:

Element 2: Series Letter

The letter following the screen size indicates which product line your TV belongs to. Each series targets different users and price points:

• A - Entry-level, basic LED technology, budget-friendly pricing

• E - Budget QLED (Quantum Dot), improved color over A-series

• U - ULED premium tier with Mini-LED, Quantum Dots, and advanced features

• R - Roku OS integration, primarily North American markets

• UX - Flagship ULED X tier, highest brightness and RGB Mini-LED technology

Your model's hisense tv specifications become searchable once you know the complete model number - enabling direct comparisons with competing TVs.

Element 3: Tier Number

The single digit after the series letter indicates the quality tier within that series. Higher numbers mean better specifications:

A U8 outperforms a U7 in brightness, local dimming zones, and gaming features. A U6 costs less but sacrifices peak brightness and contrast.

Element 4: Year Code Letter

The letter near the end of the model number indicates manufacturing year. Hisense uses sequential letters with some gaps to avoid confusion with numbers.

Element 5: Regional Suffix

Additional letters at the end identify regional variants:

The same core television often carries different regional suffixes due to broadcast standards (ATSC in North America, DVB in Europe) and certification requirements.

Hisense TV Year Code Chart: Complete 2014-2026 Reference

The year code letter reveals exactly when your Hisense television was manufactured. This single character answers the common question: "What year is my Hisense TV?"

To determine your Hisense TV's manufacturing year, locate the year code letter in your model number (before any regional suffix). Key codes: K=2023, N=2024, Q=2025, S=2026. Letters I, L, M, O, and P are skipped to avoid confusion with numbers.

Complete Year Code Table

Why Certain Letters Are Skipped

You'll notice gaps in the sequence. Hisense deliberately skips certain letters for practical reasons:

• I - Too similar to the number 1

• L - Skipped during format standardization

• M - Skipped during format standardization

• O - Too similar to the number 0

• P - Skipped to avoid confusion

Important: The 2024 "NQ" vs 2025 "Q" Confusion

This trips up many Hisense owners. In 2024, retail stores labeled televisions with "NQ" designations - for example, "U8NQ" or "65U8NQ."

Here's what that meant:

• N = 2024 year code

• Q = Quantum Dot technology indicator (NOT the year)

For 2025 models, "Q" serves double duty as both the year code AND the Quantum Dot indicator. A model labeled simply "U8Q" (without the preceding N) indicates a 2025 television.

Quick identification:

• Model ends in "NQ" → 2024 television with Quantum Dots

• Model ends in just "Q" (no N before it) → 2025 television

Calendar-Year Policy (2023 Onward)

Starting in 2023, Hisense shifted to a calendar-year approach where new TVs only release within their designated model year. This makes K, N, Q, and S codes more reliable year indicators than earlier letters, which sometimes overlapped between years.

2026 S Code: What's New

At CES 2026, Hisense announced their 2026 television lineup featuring the new "S" year code. According to coverage from Tom's Guide and CEPRO, the 2026 models include:

• 116UXS - Flagship 116-inch RGB MiniLED evo with four-primary color system (adds cyan)

• UR9S - RGB MiniLED from 55" to 100"

• UR8S - More accessible RGB MiniLED tier

The S-code televisions introduce RGB MiniLED evo technology, which adds cyan as a fourth primary color to the traditional red, green, and blue backlight structure.

Understanding Hisense TV Series: A vs E vs U vs R Explained

The series letter in your model number determines your TV's quality tier, target audience, and feature set. Here's what each series delivers and who should consider it.

A-Series: Entry-Level

The A-series represents Hisense's most affordable televisions. These use standard LED backlighting without quantum dots or local dimming zones.

Key characteristics:

• Basic LED technology

• Standard refresh rates (60Hz typical)

• Limited HDR support

• Simpler smart TV features

Best for: Secondary rooms, bedrooms, budget-conscious buyers who prioritize screen size over picture quality, or casual viewing where premium features go unnoticed.

E-Series: Budget QLED

E-series televisions add Quantum Dot technology to improve color volume and accuracy over the A-series while maintaining accessible pricing.

Key characteristics:

• Quantum Dot enhancement for wider color gamut

• Improved brightness over A-series

• Better suited for streaming content

• Limited gaming features

Best for: Viewers who want noticeable color improvement without premium pricing, streaming-focused households, and those upgrading from basic LED televisions.

U-Series (ULED): Premium Tier

The U-series - marketed as ULED (Ultra LED) - represents Hisense's premium lineup combining Mini-LED backlighting, Quantum Dots, full array local dimming, and advanced gaming features.

To optimize your viewing experience, adjusting your hisense tv picture settings on U-series models unlocks their full potential.

Key characteristics:

• Mini-LED backlighting with hundreds to thousands of dimming zones

• Quantum Dot enhancement

• Higher peak brightness (1,000+ nits)

• HDMI 2.1 ports with 4K/120Hz support

• Variable Refresh Rate (VRR) for gaming

• Dolby Vision and HDR10+ support

Tier progression within U-series:

• U6 - Entry ULED, Mini-LED with basic local dimming

• U7 - Mid-range ULED, more dimming zones, better gaming features

• U8 - Premium ULED, high zone counts, flagship-adjacent performance

• U9 - Near-flagship, maximum brightness and processing power

For gaming enthusiasts, enabling hisense tv game mode on U-series models activates low-latency settings optimized for consoles and PCs.

R-Series: Roku Integration

R-series models ship with Roku OS pre-installed rather than VIDAA, Google TV, or Fire TV.

Key characteristics:

• Roku's familiar, user-friendly interface

• Integrated live TV functionality

• Roku Channel access

• Works with Roku mobile app for remote control

Best for: Users already invested in the Roku ecosystem, those who prefer Roku's interface simplicity, and cord-cutters who want integrated over-the-air TV functionality.

UX-Series (ULED X): Flagship Tier

The UX designation marks Hisense's absolute flagship televisions - the best technology the company offers.

Key characteristics:

• RGB Mini-LED technology (true red, green, and blue LEDs)

• Industry-leading brightness (up to 10,000 nits claimed)

• Widest color gamut in Hisense lineup

• Premium audio systems

• Largest screen sizes (100"+)

2025-2026 Flagship Models:

• 116UXQ (2025) - First consumer RGB Mini-LED television

• 116UXS (2026) - RGB MiniLED evo with four-primary colors

For the best audio experience on flagship models, adjusting your hisense tv sound settings complements the premium visual performance.

Series Comparison at a Glance

Hisense TV Regional Model Number Differences (US, UK, EU, AU)

The same Hisense television often carries different model numbers depending on where it's sold. Understanding these regional variants prevents confusion when researching your TV online.

Why Regional Variants Exist

Television standards vary by geography:

• North America - Uses ATSC broadcast standard, requires FCC certification

• Europe - Uses DVB broadcast standard, requires CE certification

• United Kingdom - DVB with UK-specific broadcast compatibility

• Australia - Requires specific broadcast tuner configurations

A TV sold as "65U8Q" in the United States might be labeled "65U8QTUK" in the United Kingdom. The core television panel and processing are similar, but tuner hardware and regional software features differ.

Regional Suffix Guide

Platform-Specific Suffixes

Beyond regional identifiers, some suffixes indicate operating system variants:

• G - Google TV variant

• F - Fire TV variant

A "65U8QG" runs Google TV, while a "65U8QF" runs Fire TV. Both share identical panel hardware but different smart TV software.

Firmware and Support Considerations

Regional variants receive firmware updates on different schedules. UK models get updates from Hisense UK, while US models receive updates from Hisense USA. When seeking support or downloading firmware manually, ensure you're accessing the correct regional support portal.

Model Number vs Serial Number: Key Differences on Hisense TV

These two identifiers serve different purposes, and confusing them causes problems during warranty registration and support requests.

Your Hisense TV model number (labeled MODEL or M/N) identifies the product type and is shared by all identical TVs. The serial number (labeled S/N) uniquely identifies your specific unit. Use the model number for specs lookup and support; use the serial number for warranty registration and individual tracking.

Model Number: Product Type Identifier

The model number tells Hisense (and you) what type of television you own:

• Shared by all identical TVs manufactured in the same batch

• Format: 6-12 alphanumeric characters (example: 65U8Q)

• Uses: Technical support, firmware downloads, parts ordering, specification lookup, compatibility verification

Two different Hisense owners can have the same model number if they purchased the same television type.

Serial Number: Unique Unit Identifier

The serial number uniquely identifies your specific television:

• Unique to your individual TV - no other unit shares it

• Format: 20+ alphanumeric characters with barcode

• Uses: Warranty registration, individual unit tracking, theft recovery, manufacturing defect tracking

Location Differences on Sticker

On your back panel sticker:

The serial number always appears longer and includes a barcode for scanning.

Critical: Remote Model Numbers

The model number printed on your Hisense remote control identifies the remote - not your television. Remotes are manufactured separately and can be compatible with multiple TV models.

Never use your remote's model number for:

• Warranty registration

• Technical support requests

• Firmware downloads

• Parts ordering

Always reference the TV's model number from the back panel sticker or Settings menu.

Practical Uses for Your Hisense TV Model Number

Now that you've found your model number, here's how to put it to work.

Warranty Registration

Registering your Hisense TV activates your warranty coverage and ensures you receive important product updates. Complete your hisense tv warranty registration at hisense-usa.com/support/register with:

• Your TV's model number

• Serial number

• Date of purchase

• Proof of purchase (receipt or order confirmation)

Some retailers automatically register your TV at purchase, but manual registration provides backup documentation and may extend your warranty period in certain regions. Hisense USA offers enhanced warranty coverage for registered products, making this step worthwhile.

Technical Support

When contacting Hisense support, have your model number ready before calling. Support agents require this information to:

• Access technical documentation for your specific TV

• Identify known issues affecting your model

• Provide accurate troubleshooting steps

• Verify warranty coverage

• Order replacement parts if needed

Prepare a description of your issue before calling. Note any error messages or symptoms. The more details you provide, the faster support can diagnose and resolve problems.

For Hisense USA support: 1-888-935-8880 For Hisense UK support: 0344 880 8989

Firmware Updates

Firmware updates improve performance, add features, and fix bugs - but they're model-specific. Installing incorrect firmware can damage your TV permanently or void your warranty.

To update hisense tv firmware safely:

1. Note your exact model number (including any regional suffix)

2. Visit hisense-usa.com/support (or your regional support site)

3. Search for your specific model

4. Download only the firmware matching your model number exactly

5. Transfer the file to a USB drive formatted as FAT32

6. Insert the USB into your TV and follow on-screen prompts

Your TV's Settings menu may offer automatic updates over WiFi, which is the safest method since the TV automatically downloads the correct firmware version. Manual downloads require careful model verification to avoid compatibility issues.

Warning: Never interrupt a firmware update in progress. Loss of power during an update can render your TV unusable.

Parts Ordering

Replacement parts - power boards, main boards, T-con boards, remote controls - must match your exact model number. Even similar-looking models may use different internal components with incompatible connectors or specifications.

Common replacement parts requiring model verification:

• Power supply boards - Different wattage requirements by screen size

• Main boards - Contain model-specific firmware and configurations

• T-con boards - Must match your panel's timing controller requirements

• LED backlight strips - Vary by screen size and year

• Remote controls - Multiple remotes may be compatible, but model verification ensures full functionality

When ordering replacement remotes or troubleshooting hisense tv remote battery replacement issues, verify compatibility with your specific model before purchasing. Third-party remotes often list compatible model numbers in their product descriptions.

Specification Lookup

Your model number unlocks detailed specifications on the Hisense website and retailer product pages. Search "[your model number] specifications" to find:

• Native refresh rate (60Hz, 120Hz, 144Hz)

• HDR format support (Dolby Vision, HDR10+, HLG, HDR10)

• HDMI port versions and counts (HDMI 2.0 vs 2.1)

• Audio capabilities and speaker wattage

• Smart TV features and app availability

• Gaming features (VRR, ALLM, input lag measurements)

• Panel technology (LED, Mini-LED, QLED, OLED)

• Local dimming zone count

This information helps when comparing your TV to potential upgrades, verifying that streaming devices or gaming consoles are compatible, or understanding why certain features may not be available on your model.

Troubleshooting: Can't Find Your Hisense TV Model Number?

Even with multiple methods available, some situations make model identification challenging. Here's how to solve common problems.

Faded or Worn Sticker

Older TVs - especially those in bright rooms or near windows - often have labels that fade over time. Before giving up:

Flashlight technique: Shine a flashlight at a 45-degree angle across the sticker surface. The angled light creates shadows in the text, making faded characters visible.

Phone camera zoom: Use your smartphone camera to photograph the sticker, then zoom into the image. Digital magnification reveals details invisible to the naked eye.

Different lighting: Try examining the sticker under LED, incandescent, or natural light. Different light temperatures can make faded text pop.

If the physical sticker is unreadable, your Settings menu displays the same information digitally.

Missing or Removed Sticker

Some owners accidentally remove stickers during cleaning, or previous owners may have removed them. Without the physical label:

1. Check Settings → Support → System Info (or equivalent for your OS)

2. Look for original packaging stored in closets or garages

3. Search purchase receipts or email order confirmations

4. Contact the retailer with your credit card or phone number for purchase history lookup

Settings Menu Not Showing Model

If your TV's Settings menu doesn't display the model number in its expected location:

Software update needed: Outdated firmware sometimes omits model information. Navigate to Settings → Support → Software Update and install any available updates.

Different menu path: Some firmware versions move system information to unexpected locations. Try Settings → About, Settings → General → About, or Settings → System → About.

If your hisense tv wont turn on or you can't access menus at all, the physical sticker or original packaging become your only options.

Model Number Doesn't Match Box

Occasionally, the model number on your TV differs from what appears on the packaging. This happens when:

• Retailers receive display models that get boxed with standard packaging

• Factory errors during packaging

• Returns where a different unit was placed in the original box

The model number on your TV itself (back panel or Settings menu) is always authoritative. Use that number for all support and warranty purposes.

Pre-2015 Models

Hisense TVs manufactured before 2015 used inconsistent numbering systems that varied by region. The decoder in this guide applies primarily to 2014 and newer models.

For older televisions, contact Hisense support directly with your serial number. Their database can cross-reference serial numbers to identify corresponding model numbers.

When to Contact Hisense Support

If all methods fail, Hisense customer support can look up your model number using your serial number. To contact hisense support, have the following ready:

• Serial number (from back panel or Settings menu - this is usually still readable when model numbers fade)

• Date and location of purchase

• Any partial model number characters you can identify

Hisense USA: 1-888-935-8880
Hisense UK: 0344 880 8989

If you're experiencing issues like hisense tv apps not working or hisense tv no sound, support agents will request your model number to provide model-specific troubleshooting steps.

Frequently Asked Questions About Hisense TV Model Numbers

Can I use the model number on my Hisense remote to identify my TV?

No. The remote's model number identifies the remote itself, not your television. Remotes are manufactured separately and work with multiple TV models. Each remote has its own product identifier unrelated to the TV it controls. Always check your TV's back panel sticker or Settings menu for the television's model number. Using the remote's model number for warranty registration or support requests creates confusion and delays.

What does ULED mean in Hisense model numbers?

ULED (Ultra LED) is Hisense's marketing term for premium LED televisions combining Mini-LED backlighting, Quantum Dot color enhancement, full array local dimming, and advanced image processing. Models with "U" in the name (like U8Q or U7N) belong to the ULED lineup. The technology competes with premium offerings from Samsung and LG at more accessible price points.

How do I know if my Hisense TV is from 2024 or 2025?

Look at the year code letter in your model number. N indicates 2024, while Q indicates 2025. Important distinction: 2024 models often showed "NQ" labeling where N was the year and Q indicated Quantum Dot technology. For 2025 models, you'll see just "Q" without the preceding N. If your model number ends in "NQ," it's a 2024 TV. If it ends in just "Q," it's a 2025 TV.

Why are some letters missing from the Hisense year code sequence?

Hisense skips letters I, L, M, O, and P to prevent confusion with numbers. The letter I looks too similar to the number 1, and O resembles 0. The gaps at L, M, and P occurred during Hisense's transition to globally standardized model numbering around 2021-2022. This intentional spacing ensures model numbers remain easily readable.

Does my Hisense model number tell me the operating system?

Sometimes. Suffixes like "G" indicate Google TV, and "F" indicates Fire TV. R-series models (with R in the series position) run Roku OS. However, the same model may ship with different operating systems in different regions. VIDAA is common on European models, while North American versions often run Google TV or Fire TV. Check your TV's home screen or Settings menu to confirm which OS you have.

Can Hisense support find my model number from my serial number?

Yes. If you cannot locate your model number through other methods, Hisense customer support can look up the corresponding model from manufacturing records using your serial number. Call Hisense USA at 1-888-935-8880 or your regional support line with your serial number ready.

What's the difference between U7 and U8 series Hisense TVs?

The tier number indicates specification quality within the same series. U8 models offer better peak brightness (typically 1,500+ nits versus 1,000+ for U7), more local dimming zones for improved contrast, enhanced gaming features, and upgraded audio systems. Both belong to the ULED lineup, but U8 represents a premium tier while U7 targets upper-mid-range buyers.

My Hisense TV model number looks different from models I see online. Why?

Regional variants account for most discrepancies. A US model like "65U8Q" appears as "65U8QTUK" in the United Kingdom or "65U8QAU" in Australia. The core television specifications are similar, but regional models include different tuner hardware for local broadcast standards and may have slightly different smart TV software configurations. Additionally, some retailers sell exclusive variants with slightly different model suffixes. When researching your TV online, focus on the base model number (without regional suffixes) to find relevant specifications and reviews.

What's the difference between model number and part number on my Hisense TV?

Your model number identifies the complete television product (like "65U8Q"), while part numbers identify individual internal components. When repairing your TV, you'll need the specific part number from the component being replaced, not the TV's model number. Part numbers appear on white stickers attached to circuit boards and typically begin with numbers like 1, 2, or 3 followed by several digits. The model number helps technicians identify which part numbers are compatible with your specific television.

Conclusion: Next Steps After Finding Your Hisense Model Number

You now know three reliable methods to locate your Hisense TV model number, can navigate to system information across all six operating systems, and understand exactly what those letters and numbers reveal about your television.

Take one more step: Photograph your TV's back panel sticker and save the image to cloud storage. This simple action prevents future headaches when you need model information years from now for support, parts, or warranty claims.

With your model number in hand, you're ready to take full advantage of your Hisense television. Consider completing hisense tv warranty registration if you haven't already - it activates coverage and ensures you receive product updates.

Ready to explore more features? Learn how to connect hisense tv to wifi for streaming access, enable hisense tv bluetooth for wireless headphones or soundbars, or screen mirror iphone to hisense tv to share content from your phone to the big screen.

Your model number is the key that unlocks all of it.