Master the Hisense TV App Store with our definitive guide covering VIDAA, Google TV, Roku, and Fire TV platforms. Learn how to download apps, troubleshoot issues, and maximize your smart TV experience.
Finding the right app store on your Hisense TV shouldn't feel like solving a puzzle. Yet here's the reality: Hisense doesn't use a single operating system across all its TVs. Your specific model might run VIDAA, Google TV, Roku TV, Fire TV, or Xumo TV - each with its own distinct app store and navigation method.
This table cuts through the confusion:
Platform | App Store Name | How to Access | Approximate App Count | Remote Identifier |
|---|---|---|---|---|
VIDAA OS | VIDAA App Store | Home → App Store icon | 1,000+ apps | VIDAA button |
Google TV | Google Play Store | Home → Apps tab | 5,000+ apps | Google Assistant button |
Roku TV | Roku Channel Store | Home → Streaming Channels | 500,000+ titles | Purple Roku button |
Fire TV | Amazon Appstore | Home → Apps | 10,000+ apps | Alexa button |
Xumo TV | Pre-loaded Apps | Home → Apps | 250+ pre-loaded | Voice remote |
Quick Access Shortcuts by Platform:
VIDAA: Press Home → Navigate to App Store tile → Browse or Search
Google TV: Press Home → Select Apps tab → Search for apps
Roku TV: Press Home → Scroll to Streaming Channels → Add Channel
Fire TV: Press Home → Apps → Appstore → Get
If you need to confirm your TV model before proceeding, you can find hisense tv model number by checking Settings → System → About on most models, or look at the label on the back of your TV.
Quick Navigation:
App store missing? Jump to Section 9 for troubleshooting
Want to install a specific app? See Section 8 for step-by-step guides
Looking for app recommendations? Check Section 10 for our 2026 picks
Yes, Hisense smart TVs have app stores, but the specific store depends on your TV's operating system. VIDAA models use the VIDAA App Store with 1,000+ apps, Google TV models access the Google Play Store with 5,000+ apps, and Roku TV models use the Roku Channel Store with access to 500,000+ streaming titles.
Here's what makes Hisense different from brands like Samsung or LG: rather than developing one proprietary operating system, Hisense partners with multiple platform providers. This strategy gives buyers more choice but creates genuine confusion when someone simply wants to download Netflix.
The term "Hisense TV App Store" actually refers to whichever digital marketplace your specific TV model uses. Think of it like smartphones - you wouldn't expect an iPhone user to access the Google Play Store. The same logic applies here, except Hisense sells TVs running five different operating systems.
Here's the platform breakdown:
VIDAA OS – Hisense's proprietary Linux-based operating system, now running on over 30 million connected devices worldwide according to VIDAA's official documentation. It offers a streamlined, fast interface with 1,000+ available apps.
Google TV/Android TV – Google's entertainment platform with full Play Store access. This gives you the largest app selection of any Hisense platform, plus Chromecast built-in and Google Assistant integration.
Roku TV – Roku's operating system with access to the Channel Store. Roku uses "channels" instead of "apps" - same concept, different terminology.
Fire TV – Amazon's platform with Alexa voice control and the Amazon Appstore. Strong integration with Prime Video and other Amazon services.
Xumo TV – Comcast's streaming platform with 250+ apps pre-loaded. Designed for simplicity with minimal setup required.
Why does this matter? Because the installation process differs completely between platforms. Instructions for downloading Disney+ on a VIDAA TV won't work on a Roku TV. The troubleshooting steps vary too.
If you're curious about whether Hisense delivers good value overall, many owners find that understanding this multi-platform approach actually becomes an advantage - you can choose the ecosystem that best fits your needs. You can learn more about is hisense a good brand and how their TVs stack up against competitors.
Before downloading a single app, you need to know what operating system your TV runs. The method below takes about 30 seconds and eliminates all guesswork.
Hisense TVs use one of five operating systems depending on the model:
VIDAA OS – Hisense's proprietary platform
Google TV – Google's entertainment platform
Roku TV – Roku's streaming operating system
Fire TV – Amazon's Fire OS
Xumo TV – Comcast's streaming platform
Check your TV's settings under System → About to confirm your specific OS.
Turn on your TV and look at the home screen. Each platform has a distinctive appearance:
VIDAA OS: Horizontal ribbon interface with app tiles arranged in a single row. The VIDAA logo typically appears during startup. Color scheme leans toward blues and dark backgrounds.
Google TV: "For You" recommendations dominate the screen with personalized content suggestions. The Google logo appears in the search function. Interface feels similar to other Google products.
Roku TV: Purple-accented interface with a left sidebar menu. "Streaming Channels" option visible on the home screen. The Roku logo displays prominently.
Fire TV: Amazon-centric layout with Prime Video prominently featured. Alexa integration visible throughout. Dark interface with orange accent colors.
Xumo TV: Clean, personalized home screen with "My List" feature. Shows and movies organized by preference with 250+ apps visible from the start.
For absolute certainty, check your system settings:
Press the Home button on your remote
Navigate to Settings (usually a gear icon)
Select System or Support
Choose About or System Information
Look for the operating system name and version
The screen will display something like "VIDAA OS version 7.6" or "Google TV" or "Roku OS 12.5"
Your remote provides immediate clues:
VIDAA button = VIDAA OS
Google Assistant button (microphone with Google colors) = Google TV
Purple Roku button = Roku TV
Alexa button (blue ring icon) = Fire TV
Voice remote without specific branding = Likely Xumo TV
Hisense model numbers often indicate the platform:
Models ending in "G" (like 55A6G) typically run VIDAA
Models with "R" (like 50R6G) usually indicate Roku TV
"H8" series often features Google TV
Recent "A7" series may run Fire TV
If you want to fully understand what your model number means, you can decode hisense model number to reveal the TV's specifications, screen size, and release year.
Why Identification Matters:
Getting this wrong wastes time. The VIDAA App Store doesn't exist on Roku TVs. The Google Play Store isn't available on VIDAA models. Correct identification ensures you follow the right instructions and access the right app marketplace.
The VIDAA App Store is the digital marketplace for Hisense TVs running VIDAA OS. It offers access to over 1,000 apps including Netflix, Disney+, Amazon Prime Video, YouTube, and Spotify. VIDAA is Hisense's proprietary operating system found on more than 30 million smart TVs worldwide, with up to 8 years of software updates on newer models.
After testing several VIDAA models over the past year, I've found the interface genuinely intuitive once you understand the layout. The horizontal ribbon design puts your most-used apps front and center, and the App Store itself is well-organized by category.
When you press the Home button, you'll see a horizontal ribbon of app tiles across your screen. The App Store icon typically appears in this ribbon - look for a shopping bag or store icon, often in blue.
To access the VIDAA App Store:
Press the Home button on your remote
Navigate horizontally until you find the App Store tile
Press OK to enter the store
Browse categories or select Search to find specific apps
The store organizes apps into categories: Video, Music, Games, Lifestyle, and more. Featured apps rotate on the main store page, highlighting new additions and popular downloads.
Open the VIDAA App Store from your home screen
Use the directional pad to browse, or select Search
Enter the app name using the on-screen keyboard
Highlight the app in search results and press OK
Select Install on the app detail page
Wait for the download to complete (progress bar shows status)
The app appears on your home screen ribbon
The entire process typically takes under two minutes depending on your internet speed and app size.
Before downloading apps, ensure your TV has a stable internet connection. If you're having trouble getting online, our guide explains how to connect hisense tv to wifi with detailed steps for different connection types.
VIDAA's app library has grown substantially. Here's what you'll find:
Premium Streaming:
Netflix
Disney+
Amazon Prime Video
YouTube
Apple TV+
Paramount+
Peacock
HBO Max (Max)
Free Streaming:
Pluto TV
Tubi
VIDAA Channels (built-in free streaming)
Plex
Music:
Spotify
Pandora
iHeartRadio
VIDAA Channels deserves special mention. It's a free, ad-supported streaming service built directly into VIDAA, offering live TV channels and on-demand content at no cost. Movies, TV shows, news, sports - all free with occasional ads.
Creating a VIDAA account is optional but recommended. An account enables:
Cloud sync of your app preferences across devices
Personalized content recommendations
Parental controls
Easier app management through the VIDAA mobile app
To create an account, navigate to Settings → Accounts → Create Account and follow the prompts.
8-Year Update Support: Models from 2025 onward receive up to 8 years of software updates - longer than most competitors offer. This keeps your TV secure and compatible with new apps.
Universal Search: Search once and find content across all your installed streaming apps. Type a movie title and see which services offer it.
VIDAA Voice: Voice control for hands-free navigation (varies by model).
Transparency matters. Here's where VIDAA falls short:
Smaller app library: 1,000+ apps sounds impressive until you compare it to Google TV's 5,000+ or Roku's hundreds of thousands of titles. Some niche apps simply aren't available.
No sideloading: Unlike Android TV, you cannot install APK files from outside the VIDAA Store. If an app isn't officially available, you're out of luck without an external streaming device.
Regional restrictions: Some apps may not appear in your country's version of the store.
For music streaming apps like Spotify, you'll get better audio quality with improved speakers or a soundbar. If you want to enhance your listening experience, check out how hisense bluetooth connection works for pairing wireless audio devices.
If your Hisense TV runs Google TV or Android TV, you've got access to the largest app selection available on any Hisense platform. The Google Play Store opens up over 5,000 TV-optimized apps, plus Chromecast built-in and deep Google Assistant integration.
To download apps on Hisense Google TV:
Press the Home button on your remote
Navigate to the Apps tab at the top of the screen
Select "Search for apps" or browse categories
Find your desired app and select it
Click "Install" to download
Access the app from your Apps list or home screen
First, let's clarify the naming: Google TV is the newer interface built on top of Android TV. They share the same underlying operating system, but Google TV features a redesigned home screen focused on content recommendations. Both provide full Google Play Store access.
On Google TV models, you won't see a dedicated "Play Store" icon on the home screen. Google integrated app installation into the Apps tab:
Press Home on your remote
Navigate to the Apps row at the top
Browse featured apps or select Search for apps
Install directly from search results
On Android TV models, the Play Store icon typically appears in the Apps row:
Press Home
Scroll to the Apps row
Select Google Play Store
Browse or search for apps
From the Apps section, select Search for apps
Use voice search (hold the microphone button and speak) or type the app name
Select the app from search results
On the app page, click Install
Wait for download and installation
Click Open to launch, or find it in your Apps list
Pro tip: You can also install apps remotely. Visit play.google.com on your phone or computer, sign in with the same Google account as your TV, and push installations directly to your television.
Unlike VIDAA, Google TV requires a Google account for app downloads. During initial setup, you'll sign in or create an account. This same account syncs across all your Google devices - your YouTube watch history, purchased movies, and app preferences travel with you.
Google TV's advantage is sheer volume. Beyond the standard streaming apps (Netflix, Disney+, Hulu, etc.), you get:
Streaming: Every major service plus niche options like Criterion Channel, Shudder, BritBox
Gaming: Casual games optimized for TV remotes, plus cloud gaming services
Productivity: Google Meet for video calls from your living room
Fitness: Workout apps displayed on the big screen
Smart Home: Control compatible devices directly from your TV
Google TV models include Chromecast functionality. This means you can:
Cast video from your phone, tablet, or Chrome browser directly to your TV
Mirror your Android device's screen
Use supported iOS apps to cast content
iPhone users can take advantage of this feature for streaming content. Learn more about using airplay on hisense tv if you prefer Apple's casting protocol - Google TV models with AirPlay 2 support both standards.
Unlike VIDAA, Google TV allows sideloading - manually installing APK files from sources outside the Play Store. This is useful for apps not officially available in your region or beta versions.
To enable sideloading:
Go to Settings → System → About
Click Android TV OS build repeatedly (about 7 times) until "Developer mode enabled" appears
Return to Settings → Apps → Security & Restrictions
Enable Unknown sources for your file manager app
Caution: Only download APK files from trusted sources (APKMirror, official developer websites). Sideloaded apps may not be optimized for TV remotes and could pose security risks.
For users who want additional privacy or access to region-locked content, you might want to setup vpn on hisense tv alongside sideloaded apps.
Hold the microphone button on your remote and speak:
"Open Netflix"
"Search for action movies"
"What's the weather tomorrow?"
"Dim the living room lights" (if you have compatible smart home devices)
Voice search works across apps, finding content wherever it's available among your installed services.
Hisense Roku TVs function identically to standalone Roku streaming devices. The operating system comes from Roku, not Hisense, which means you get access to the Roku Channel Store with its massive library of content.
To add apps (channels) on Hisense Roku TV:
Press the Home button on your Roku remote
Scroll down and select "Streaming Channels"
Browse categories or select "Search Channels"
Find your desired channel and press OK
Select "Add Channel"
Enter your Roku PIN if required for paid channels
One thing that confused me initially: Roku calls apps "channels." It's the same concept - Netflix is a channel, YouTube is a channel, Disney+ is a channel. The terminology dates back to Roku's origins as a streaming box, where each service functioned like a TV channel.
The Roku Channel Store organizes content into categories:
Featured: Staff picks and trending channels
New: Recently added to the store
Movies & TV: Streaming services and content apps
Sports: ESPN, fuboTV, NFL, NBA, etc.
News: CNN, BBC, local news stations
Kids & Family: Disney+, Nickelodeon, PBS Kids
Music: Spotify, Pandora, Amazon Music
Games: Casual games playable with your remote
Access to 500,000+ movies and TV episodes comes through this store, according to Roku's official figures. That number includes content across all channels - both free and subscription services.
Press Home on your Roku remote
Scroll down the left sidebar to Streaming Channels
Press OK to enter the Channel Store
Browse categories or select Search Channels
Type the channel name using the on-screen keyboard
Select the channel from results
Click Add Channel
If prompted, enter your Roku PIN (for purchases or age-restricted channels)
The channel appears on your home screen
You'll need a free Roku account to add channels. During initial TV setup, you either signed in or created one. Your account stores:
Payment information for paid channels and rentals
Parental control settings
Channel preferences and watch history
Your Roku PIN (prevents unauthorized purchases)
To manage your account, visit my.roku.com on any web browser.
Beyond subscription services, Roku offers substantial free content:
The Roku Channel: Roku's own free, ad-supported streaming service with movies, TV shows, and live TV channels. No additional login required - it comes built into your TV.
Live TV: Free local broadcast channels (with an antenna) integrate directly into the Roku interface alongside streaming channels.
Free Channels: Pluto TV, Tubi, Peacock Free, and dozens of other ad-supported services provide thousands of hours of free entertainment.
Download the Roku app (iOS or Android) for additional features:
Private Listening: Stream TV audio directly to your phone's headphones - watch late at night without disturbing anyone
Voice Search: Use your phone's microphone for easier searching
Keyboard Input: Type on your phone instead of the on-screen keyboard
Remote Control: Your phone becomes a backup remote
If your remote stops working or needs pairing, our guide covers how to pair roku remote to hisense tv including troubleshooting for unresponsive remotes.
Hisense Roku TVs seamlessly blend streaming with traditional broadcast TV. Connect an antenna for over-the-air channels, and they appear in your channel lineup alongside streaming services.
The Live TV guide shows both broadcast channels and free streaming channels in one interface. For help setting this up, see our hisense tv antenna setup guide with detailed scanning instructions.
Universal Search: Search across channels to find where content is available, often highlighting the cheapest or free options first.
Automatic Updates: Channels update automatically in the background - no manual intervention needed.
Works with Google Assistant: Despite being a Roku TV, you can link it to Google Home for voice control through compatible speakers.
Hisense also manufactures TVs running Amazon's Fire TV and Comcast's Xumo TV platforms. These represent a smaller portion of the lineup but offer distinct advantages for certain users.
Fire TV models put Amazon's ecosystem front and center. If your household already uses Prime Video, Alexa devices, and Amazon services, this platform feels like a natural extension.
What is Xumo TV on Hisense? Xumo TV is Comcast's streaming platform found on select Hisense smart TVs. It provides a simplified smart TV experience with over 250 apps pre-loaded and ready to use, including Netflix, YouTube, and Disney+. Xumo TV focuses on ease of use with a personalized home screen and voice remote for effortless content discovery.
Press Home on your remote
Navigate to the Apps row
Select Appstore
Browse categories or search for apps
Select an app and click Get (for free apps) or the price button (for paid apps)
The app downloads and appears in your Apps list
Alternatively, use voice: hold the Alexa button and say "Find Netflix" or "Download Spotify."
Alexa Voice Control: The included Voice Remote lets you control your TV, search content, check weather, manage smart home devices, and more - all by voice.
Up to 6 User Profiles: Each family member gets personalized recommendations and watchlists.
Prime Video Integration: If you have Amazon Prime, you get immediate access to Prime Video's library plus exclusive features like X-Ray (showing actor info during playback).
Free Streaming: Pluto TV, Tubi, Freevee (Amazon's free ad-supported service), and IMDb TV offer thousands of free movies and shows.
Fire TV clearly prioritizes Amazon content. The home screen prominently features Prime Video recommendations, and the interface sometimes feels like an extended Amazon advertisement.
If you prefer a more neutral experience, or you don't use Amazon services, this emphasis might feel intrusive.
Xumo TV takes a different approach: simplicity above all. Instead of asking you to download apps, Xumo comes with 250+ apps pre-installed and ready to use immediately.
Target Audience: Xumo TV works best for users who:
Want minimal setup
Prefer a curated app selection over endless choices
Don't need to install niche apps
Value ease of use over customization
Available Apps: All major streaming services (Netflix, Disney+, YouTube, Prime Video, etc.) come pre-loaded. You won't need to search for or install them.
Personalized Home Screen: Xumo learns your preferences and surfaces relevant content. Your watchlist syncs across the interface, making it easy to continue shows.
Both platforms support voice control, though implementations differ:
Fire TV: Full Alexa integration - control smart home devices, ask questions, set timers, shop on Amazon, and navigate your TV.
Xumo TV: Voice remote for content search and basic TV control. Less extensive than Alexa but covers essential functions.
If you want to disable voice features for privacy reasons or simply prefer button navigation, you can learn how to turn off voice control hisense tv regardless of which platform you're using.
Choose Fire TV if:
You're invested in the Amazon ecosystem
You want comprehensive voice control with Alexa
Prime Video is your primary streaming service
Choose Xumo TV if:
You want the simplest possible setup
You only use major streaming services
Customization isn't important to you
This section provides complete installation instructions for every Hisense TV platform. Find your operating system below and follow the steps.
To download apps on Hisense TV (VIDAA OS):
Press the Home button on your remote
Navigate to the App Store or Apps section
Browse categories or select Search
Enter the app name using the on-screen keyboard
Select the app from search results
Press Install and wait for download
Access the app from your home screen
Note: Steps vary slightly for Roku, Google TV, and Fire TV models - see platform-specific instructions below.
Before installing any apps, confirm your TV is connected to the internet. A stable connection prevents download failures and ensures apps function properly. If you need assistance, follow our guide to connect hisense tv to wifi for detailed wireless and wired connection setup.
Step 1: Press the Home button. Your home screen displays with the app ribbon.
Step 2: Navigate to the App Store icon using the directional pad. It typically appears as a blue shopping bag or store icon.
Step 3: Press OK to enter the store.
Step 4: Select Search or browse categories (Video, Music, Games, etc.).
Step 5: If searching, use the on-screen keyboard to type the app name. The remote's directional pad moves between letters; OK selects each character.
Step 6: Find the app in search results and press OK.
Step 7: On the app's detail page, select Install or Add to Home.
Step 8: Wait for the download progress bar to complete. Duration varies by app size and internet speed - most apps take 30-90 seconds.
Step 9: The app appears on your home screen ribbon. Select it and press OK to launch.
Expected Result: The app opens to its welcome/login screen. Sign in with your existing account or create a new one.
Step 1: Press Home to access the main interface.
Step 2: Navigate to the Apps tab at the top of the screen.
Step 3: Select Search for apps (magnifying glass icon).
Step 4: Use voice search (hold the microphone button) or type the app name.
Step 5: Select the app from search results.
Step 6: Click Install on the app's page.
Step 7: Wait for installation to complete.
Step 8: Click Open to launch immediately, or find the app in your Apps list later.
Google Account Required: You must be signed into a Google account. If not already signed in, you'll be prompted during installation.
Step 1: Press Home on your Roku remote.
Step 2: Scroll down the left sidebar to Streaming Channels.
Step 3: Press OK to enter the Roku Channel Store.
Step 4: Browse featured channels or select Search Channels.
Step 5: Type the channel name and select from results.
Step 6: Click Add Channel.
Step 7: If prompted, enter your Roku PIN (4-digit code you created during setup).
Step 8: The channel installs automatically and appears on your home screen.
Roku Account Required: You need a Roku account to add channels. Create one at roku.com/link if you haven't already.
Step 1: Press Home on your Fire TV remote.
Step 2: Navigate to the Apps row.
Step 3: Select Appstore to browse available apps.
Step 4: Search or browse categories.
Step 5: Select an app and click Get (free) or the price button (paid).
Step 6: The app downloads and installs automatically.
Step 7: Find it in your Apps row or use voice: "Alexa, open Netflix."
Sometimes apps don't appear in obvious browse categories:
Search specific names: "MLB" won't appear by searching "baseball" - use the exact app name
Check regional availability: Some apps are country-restricted
Update your TV firmware: Newer apps may require recent software versions
Look for alternative names: "Max" was formerly "HBO Max" - search both
If an app won't install:
Check storage space: Go to Settings → Storage to see available space. Delete unused apps if storage is nearly full.
Verify internet connection: Run a network test in Settings → Network.
Restart your TV: Unplug power for 60 seconds, then reconnect.
Update firmware: Settings → System → Software Update.
Check app compatibility: Some older TV models don't support newer apps.
Screen Mirroring: If an app isn't available on your TV, stream it from your phone. Cast-enabled phones can mirror content directly to supported Hisense TVs.
External Streaming Device: Plug in a Roku, Fire Stick, or Chromecast to access their respective app stores regardless of your TV's built-in platform.
USB Installation (Android TV/Google TV only): Sideload APK files via USB drive for apps not in the Play Store.
After installing apps, you might notice audio issues with certain streaming services. Our guide covers solutions for fix hisense tv audio problems including app-specific sound issues.
Once you've finished using an app, knowing how to properly close apps on hisense tv helps maintain smooth performance and prevents background resource usage.
When your app store disappears or apps refuse to work, the frustration is real. I've spent hours troubleshooting these exact issues across different Hisense models. Here's what actually works.
Hisense TV app store missing? Here are the most common causes and fixes:
Outdated firmware – Update via Settings → System → Software Update
Wrong region settings – Verify in Settings → System → Location
Internet connectivity issues – Test connection and restart router
Temporary glitch – Soft reset by unplugging TV for 60 seconds
Software corruption – Factory reset as last resort
Most missing app store issues resolve after a firmware update or soft reset.
Start Here: Can you see the App Store icon on your home screen?
YES → Try opening it. Does it load?
YES → App store is working; individual apps may have issues (see app-specific troubleshooting below)
NO → Likely internet or server issue; check connection and try again later
NO → App Store icon is completely missing
Check if your TV is actually a smart TV (non-smart TVs don't have app stores)
Navigate to Settings → Apps or Settings → My Apps - some TVs hide the store in submenus
Update your TV firmware
Perform a soft reset
If still missing, factory reset as last resort
This clears temporary glitches without erasing your settings:
Turn off your TV using the remote
Unplug the power cord from the wall outlet
Wait exactly 60 seconds (don't rush this)
Press and hold the power button on the TV itself for 10 seconds (this drains residual power)
Plug the TV back in
Turn on and check if the app store appears
After a soft reset, the TV takes slightly longer to boot as it rebuilds cached data. This is normal.
Outdated firmware causes many app problems. Here's how to update:
For VIDAA TVs:
Press Home → Settings (gear icon)
Navigate to Support → System Update
Select Check for Updates
If an update is found, select Download and Install
Don't turn off your TV during the update
For Google TV:
Settings → System → About
Select System Update
Click Check for Update
For Roku TV:
Settings → System → System Update
Select Check Now
For Fire TV:
Settings → My Fire TV → About
Select Check for Updates
Updates typically take 10-15 minutes. Your TV may restart multiple times - this is normal.
App stores need stable internet to load. Test your connection:
Settings → Network → Test Connection (or similar)
Note download speed - streaming apps need at least 5 Mbps for HD, 25 Mbps for 4K
If the test fails:
Restart your router (unplug for 30 seconds)
Move your router closer to the TV or use a WiFi extender
Try a wired ethernet connection for better reliability
Connect to the 5GHz band instead of 2.4GHz for faster speeds
If your TV keeps losing connection, there may be deeper network issues. You might also experience related problems like your hisense tv keeps restarting due to unstable network handshakes.
When specific apps fail to download:
Check storage space: Settings → Storage. If less than 500MB remains, delete unused apps.
Verify app availability: Not all apps exist on all platforms. Netflix is universal; niche apps may not be.
Check regional restrictions: Some apps only appear in specific countries. VPN services don't reliably bypass this on smart TVs.
Restart and retry: Temporary server issues happen. Wait an hour and try again.
When apps open but don't work properly:
Clear app cache (Google TV/Fire TV):
Settings → Apps → See all apps
Select the problematic app
Choose Clear cache then Clear data
Reopen the app and sign in again
Reinstall the app:
Delete the app (press and hold on home screen, select Remove)
Reinstall from the app store
Sign in with your credentials
Check for app updates: Individual apps need updates separate from TV firmware.
Factory reset erases everything - apps, settings, accounts, preferences. Only use this when nothing else works.
For most Hisense TVs:
Settings → System → Reset → Factory Reset
Enter your PIN if prompted (default is often 0000)
Confirm the reset
Wait for the TV to restart
Alternative method: Using your remote, press and hold the Exit button for 15 seconds. A Factory Service menu appears. Select OK to confirm reset.
After resetting, you'll need to reconnect to WiFi, sign into accounts, and reinstall all apps.
If your TV won't power on to access these menus, our guide addresses what to do when you experience a hisense tv power issue including stuck screens and power cycling problems.
Contact official support if:
Factory reset doesn't restore the app store
Your TV shows a black screen after updates
Multiple apps crash consistently
Error messages mention hardware or system failures
Hisense Support Options:
Website: hisense-usa.com/support
Phone: 1-888-935-8880 (US)
Email: Through their website contact form
Have your model number ready - it's on a label on the back of your TV or in Settings → System → About.
When connecting external streaming devices to work around app store issues, you might need to adjust inputs. Our guide helps troubleshoot when you need to fix hisense input source problems with connected devices.
If you're using an external device and it's not displaying, check our guide on what to do when hdmi not working hisense tv for port-specific troubleshooting.
After testing dozens of apps across different Hisense platforms throughout 2025 and into 2026, these are the ones that consistently deliver the best experience. I've organized them by category and noted platform availability - because nothing's more frustrating than recommending an app you can't actually install.
Best apps for Hisense TV in 2026:
Netflix – Original series and movies
Disney+ – Disney, Marvel, Star Wars content
YouTube – Free videos and streaming
Amazon Prime Video – Included with Prime membership
Tubi – Free movies and TV shows
Spotify – Music streaming
Pluto TV – Free live TV channels
Max (HBO Max) – Premium shows and films
YouTube TV – Live TV streaming
Peacock – NBC content and sports
Available on VIDAA, Google TV, Roku, and Fire TV platforms.
App | VIDAA | Google TV | Roku | Fire TV | Xumo |
|---|---|---|---|---|---|
Netflix | ✓ | ✓ | ✓ | ✓ | ✓ |
Disney+ | ✓ | ✓ | ✓ | ✓ | ✓ |
Amazon Prime Video | ✓ | ✓ | ✓ | ✓ | ✓ |
Max (HBO Max) | ✓ | ✓ | ✓ | ✓ | ✓ |
Hulu | Limited | ✓ | ✓ | ✓ | ✓ |
Peacock | ✓ | ✓ | ✓ | ✓ | ✓ |
Paramount+ | ✓ | ✓ | ✓ | ✓ | ✓ |
Apple TV+ | ✓ | ✓ | ✓ | ✓ | ✓ |
Netflix remains the go-to for original content. The interface works identically across all Hisense platforms, with 4K HDR support on compatible TVs.
Disney+ is essential for families. Marvel, Star Wars, Pixar, National Geographic, and classic Disney - all in one place with excellent kids profiles.
Prime Video offers tremendous value if you already have Amazon Prime. Exclusive series, rental/purchase options, and integration with Alexa on Fire TV.
Tubi – Surprisingly robust library of movies and TV shows, completely free with ads. The selection rotates, so check back regularly.
Pluto TV – Live TV channels organized like cable, plus on-demand content. News, sports, movies, entertainment - all free.
VIDAA Channels (VIDAA TVs only) – Built-in free streaming exclusive to VIDAA. No separate app needed.
Peacock Free – Limited selection without a subscription, but includes current NBC shows the day after airing.
Freevee (Fire TV) – Amazon's free streaming service with original content and licensed movies.
For cord-cutters who want live channels:
YouTube TV ($73/month) – Best overall interface and DVR. Most major networks, unlimited cloud storage.
Hulu + Live TV ($77/month) – Combines on-demand Hulu with live channels. Good for current-season TV fans.
Sling TV ($40+/month) – Most affordable option with customizable channel packages.
fuboTV ($75/month) – Best for sports fans with extensive athletic coverage.
Spotify – Available across all platforms. Free tier with ads or Premium for ad-free listening.
Pandora – Station-based listening with a long history of solid recommendations.
Apple Music – Available on Google TV models. If you're in the Apple ecosystem, this keeps your library accessible.
For the best audio experience with music apps, consider upgrading your sound system. Learn how to connect soundbar hisense tv for improved bass and clarity.
ESPN – Live sports, highlights, and ESPN+ streaming (subscription required for some content).
fuboTV – Comprehensive sports coverage including international soccer, NFL, NBA, NHL.
DAZN – Boxing and MMA events.
NFL, NBA, MLB apps – League-specific apps for dedicated fans.
Disney+ – The obvious choice with robust parental controls and kid-specific profiles.
YouTube Kids – Curated content filtered for younger viewers.
PBS Kids – Educational programming at no cost.
Netflix Kids – Separate profiles prevent children from accessing inappropriate content.
Plex – Organize and stream your personal media library from a computer or NAS drive.
Weather apps – Check forecasts from your TV. The Weather Channel and AccuWeather both have TV versions.
Fitness apps – Some platforms offer workout apps optimized for TV display.
Installing apps is only half the equation. Proper management keeps your TV running smoothly and ensures you're using the latest, most secure versions of your favorite services.
To delete apps on Hisense TV:
VIDAA: Navigate to the app → Press and hold OK → Select Delete
Google TV: Settings → Apps → Select app → Uninstall
Roku TV: Highlight app on home screen → Press * button → Remove channel
Fire TV: Settings → Applications → Manage Applications → Select app → Uninstall
Deleting unused apps frees up storage and can improve TV performance.
VIDAA OS: Apps typically update automatically when the TV is connected to the internet. To manually check:
Open the App Store
Navigate to My Apps
Apps with available updates show an update icon
Select the app and choose Update
Google TV/Android TV:
Open Google Play Store
Select your profile icon (top right)
Choose Manage apps & device
Select Updates available
Update individual apps or choose Update all
Roku TV: Channels update automatically in the background. To force an update:
Settings → System → System Update
Select Check Now Note: This updates the system, which triggers app updates.
Fire TV:
Settings → Applications → Appstore
Enable Automatic Updates (recommended) Or manually: Go to My Apps → Select app → Check for updates.
Removing unused apps frees storage space and can improve overall TV performance.
Before deleting apps, you might just need to close them instead. Learn how to close apps on hisense tv to free up memory without losing your installed applications.
VIDAA OS:
On the home screen, navigate to the app
Press and hold OK until a menu appears
Select Delete or Uninstall
Confirm the removal
Google TV:
Go to Settings → Apps → See all apps
Select the app to remove
Choose Uninstall
Confirm
Roku TV:
On the home screen, highlight the channel
Press the ***** (asterisk/star) button on your remote
Select Remove channel
Confirm removal
Fire TV:
Settings → Applications → Manage Installed Applications
Select the app
Choose Uninstall
Confirm
Smart TVs have limited internal storage - typically 8-16GB, with much of that occupied by the operating system.
Checking Available Storage:
VIDAA: Settings → System → Storage
Google TV: Settings → System → Storage
Roku TV: Settings → System → About → Storage
Fire TV: Settings → My Fire TV → About → Storage
When storage gets low:
Delete apps you haven't used in 3+ months
Clear app cache (Google TV/Fire TV only)
Remove downloaded content from streaming apps
Move photos/videos to external storage if supported
Storage Warning Signs:
Apps crash more frequently
New apps fail to install
TV feels sluggish
Updates fail to download
Keep your most-used apps easily accessible:
VIDAA: Press and hold an app on the home ribbon, then drag it to a new position using the directional pad.
Google TV: In the Apps section, select and hold an app, then choose Move to reorder.
Roku TV: On the home screen, highlight a channel, press *, and select Move channel. Use directional buttons to reposition.
Fire TV: Highlight an app in your Apps row, press the menu button, and select Move to rearrange.
Sometimes a fresh start is necessary. Factory reset:
Erases all apps (you'll reinstall everything)
Removes all account sign-ins
Clears all settings and preferences
Returns TV to out-of-box state
When to reset:
TV performance is consistently poor despite troubleshooting
Preparing to sell or give away the TV
Persistent software issues that clearing cache doesn't fix
Before resetting:
Note your WiFi password
Record which streaming services you use
Export settings if the option exists
Understand you'll spend 30-60 minutes setting up again
Choosing the right platform matters more than most buyers realize. Your operating system determines app availability, update longevity, voice features, and daily usability for years to come.
Based on extensive testing, here's an objective comparison:
Feature | VIDAA | Google TV | Roku TV | Fire TV |
|---|---|---|---|---|
App Count | 1,000+ | 5,000+ | 500,000+ titles | 10,000+ |
Ease of Use | ★★★★★ | ★★★★☆ | ★★★★★ | ★★★★☆ |
Voice Assistant | Limited | Google Assistant | Google/Alexa compatible | Full Alexa |
Update Support | Up to 8 years (2025+) | 3-4 years typical | Regular updates | Regular updates |
Sideloading | No | Yes | No | Yes |
Free Content | VIDAA Channels | Limited | The Roku Channel | Freevee |
Smart Home Integration | Basic | Extensive | Good | Extensive (Amazon) |
Learning Curve | Minimal | Moderate | Minimal | Moderate |
Pros:
Extremely fast, responsive interface
Clean design without clutter
8-year update support (2025+ models)
VIDAA Channels provides solid free content
No learning curve - intuitive from day one
Cons:
Smallest app library among major platforms
No sideloading capability
Limited voice control compared to Google/Alexa
Some regional app restrictions
Best For: Users who want simplicity, primarily use major streaming apps (Netflix, Disney+, YouTube), and prefer a fast, clean interface over customization options.
Pros:
Largest app selection (5,000+ apps)
Excellent content recommendations
Full Google Assistant integration
Chromecast built-in
Sideloading possible for advanced users
Deep smart home integration
Cons:
Steeper learning curve
Interface can feel cluttered with recommendations
Requires Google account (privacy consideration)
Some users find ads intrusive
Best For: Tech-savvy users who want maximum app selection, Google ecosystem integration, and don't mind a more complex interface.
Pros:
Access to 500,000+ movies and TV episodes
Extremely user-friendly interface
The Roku Channel provides great free content
Strong search across services
Works with both Google Assistant and Alexa
Mobile app with private listening feature
Cons:
Can't sideload apps
Interface feels dated to some users
Heavy emphasis on channel additions
Account required for all channel downloads
Best For: Cord-cutters who want maximum content choice, a simple interface, and great free streaming options through The Roku Channel.
Pros:
Deep Alexa integration
Excellent for Prime members
Good app selection
User profiles for families
Freevee provides substantial free content
Cons:
Amazon content heavily promoted
Interface feels like an Amazon advertisement
Privacy concerns with Alexa
Less neutral than other platforms
Best For: Households already invested in Amazon ecosystem (Prime, Alexa devices, Ring, etc.) who want seamless integration.
Choose VIDAA if you:
Want the simplest possible experience
Only use major streaming services
Value speed and responsiveness
Don't need extensive voice control
Prefer longer software support
Choose Google TV if you:
Want maximum app flexibility
Use Google services extensively
Have Google smart home devices
Want to sideload apps
Don't mind Google's data collection
Choose Roku TV if you:
Prioritize content variety above all
Want great free streaming options
Prefer simple, proven interfaces
Switch between services frequently
Value platform neutrality
Choose Fire TV if you:
Already have Amazon Prime
Use Alexa devices throughout your home
Want voice control for everything
Don't mind Amazon-centric experience
VIDAA's 8-year update commitment (for 2025+ models) is industry-leading. Most smart TV platforms receive meaningful updates for 3-4 years before support diminishes.
Google TV benefits from Android's maturity but individual TV models may receive updates for varying periods depending on the manufacturer's commitment.
Roku consistently updates its platform across devices but older hardware may lose compatibility with demanding new apps.
Fire TV follows Amazon's update schedule, which has historically been reliable for Fire TV devices.
If you're curious about overall Hisense quality and reliability compared to other TV brands, our detailed analysis covers whether hisense overall performance matches up to competitors.
Sometimes your TV's built-in app store doesn't cut it. Maybe a specific app isn't available, the interface feels sluggish, or you simply want more options. External streaming devices solve these problems.
Consider adding a streaming device if:
Your VIDAA TV lacks an app you need
The built-in interface has become slow
You want access to a different platform's ecosystem
Your TV's apps are no longer receiving updates
You prefer a specific voice assistant not built into your TV
The best part? You don't need to replace your TV. A $30-50 streaming device transforms any HDMI-equipped TV into a capable smart TV.
Fire TV Stick 4K: Amazon's popular streaming stick offers 4K HDR streaming, Dolby Atmos audio, and full Alexa voice control. Access to the Amazon Appstore means thousands of apps, including those not available on VIDAA.
Setup:
Plug the Fire Stick into an available HDMI port
Connect the USB power cable
Switch your TV to that HDMI input
Follow on-screen setup to connect to WiFi and sign in
Fire TV Stick 4K Max: Faster processor and WiFi 6 support for those with compatible routers.
Roku Streaming Stick 4K: Compact, affordable, and provides full Roku Channel Store access. Excellent for users who want Roku's interface on a non-Roku Hisense TV.
Roku Ultra: Premium option with wired ethernet, USB port for external storage, and enhanced remote with headphone jack for private listening.
Apple TV 4K: The premium choice for iPhone/iPad users. Full App Store access, AirPlay 2 for screen mirroring, Apple Fitness+, Apple Arcade gaming, and tight integration with other Apple devices.
If you already use Apple devices extensively, this provides the most seamless experience. Our guide covers using screen mirror iphone to hisense tv whether you're using the TV's built-in features or an Apple TV.
Chromecast with Google TV: Google's streaming device brings full Google TV interface to any HDMI port. Google Play Store access, Google Assistant, and Chromecast functionality.
Ideal for: Users who want Google TV features on a VIDAA or Roku Hisense TV.
NVIDIA Shield TV Pro: The powerhouse option for gamers and home theater enthusiasts. GeForce NOW cloud gaming, Plex Media Server capability, AI upscaling for HD content, and the most powerful processor in any streaming device.
Best for: Serious media enthusiasts willing to pay premium prices for premium performance.
All these devices connect via HDMI:
Locate an available HDMI port on your Hisense TV
Plug in the streaming device
Connect power (USB or wall adapter depending on device)
Change your TV's input to that HDMI port
Complete device setup following on-screen instructions
If your streaming device doesn't display after connecting, check our troubleshooting guide for when hdmi not working hisense tv covers port issues and connection problems.
Budget-conscious: Roku Express or Fire TV Stick Lite (~$30)
4K streaming priority: Fire TV Stick 4K or Roku Streaming Stick 4K (~$50)
Apple ecosystem: Apple TV 4K (~$130-180)
Maximum performance: NVIDIA Shield TV Pro (~$200)
Google ecosystem: Chromecast with Google TV (~$50)
To find the app store on your Hisense TV, press the Home button on your remote. The app store location varies by operating system: VIDAA TVs show the App Store icon on the home ribbon, Google TV displays Apps in the top menu, and Roku TVs have Streaming Channels in the sidebar menu.
The exact appearance depends on your platform. VIDAA shows a blue store icon, Google TV integrates apps into the main interface, and Roku uses a purple-themed Channel Store. If you can't find it, navigate to Settings → Apps or My Apps, as some models tuck the store into submenus.
Common reasons you can't download apps on Hisense TV include: insufficient storage space, poor internet connection, outdated TV firmware, incorrect region settings, or temporary server issues. Try restarting your TV, checking your internet connection, updating the firmware, and ensuring adequate storage space before attempting the download again.
Start with a soft reset (unplug TV for 60 seconds) as this resolves most temporary glitches. Then verify your internet connection is stable by running a network test in Settings. If storage is low, delete unused apps before trying to install new ones.
VIDAA offers over 1,000 apps including all major streaming services: Netflix, Disney+, Amazon Prime Video, YouTube, Apple TV+, Paramount+, Peacock, and Max. Free options include Pluto TV, Tubi, and the built-in VIDAA Channels service. Music apps like Spotify and Pandora are also available.
While the selection is smaller than Google TV or Roku, VIDAA covers all mainstream streaming needs. Regional availability varies - some apps may not appear in certain countries.
No, you cannot install Google Play Store on Hisense VIDAA TV. VIDAA is Hisense's proprietary operating system with its own VIDAA App Store. Google Play Store is only available on Hisense Google TV or Android TV models. If you need Google Play apps, consider using an external streaming device like Chromecast with Google TV.
The operating systems are fundamentally incompatible. VIDAA is Linux-based while Google Play requires Android. Adding an external device is the only way to access Google's app ecosystem on a VIDAA TV.
Update frequency depends on the individual app and platform. VIDAA OS itself receives updates periodically, with 2025+ models promised up to 8 years of software support. Individual apps update independently - most streaming services push updates monthly or whenever new features launch.
Google TV and Fire TV models receive more frequent system updates due to their connection to Google and Amazon's ecosystems. Roku TV updates happen automatically in the background.
Neither is objectively "better" - each suits different users. VIDAA offers a faster, simpler interface with 8-year update support and 1,000+ apps. Roku provides access to 500,000+ titles, the excellent free Roku Channel, and a familiar interface many users already know from Roku streaming devices.
Choose VIDAA if you value speed, simplicity, and long-term software support. Choose Roku if you prioritize maximum content variety and free streaming options.
On most Hisense TVs, Netflix comes pre-installed. If not:
VIDAA: App Store → Search "Netflix" → Install Google TV: Apps → Search "Netflix" → Install Roku TV: Streaming Channels → Search "Netflix" → Add Channel Fire TV: Appstore → Search "Netflix" → Get
After installation, open Netflix and sign in with your account credentials or create a new account.
A missing app store typically results from software glitches, outdated firmware, or connectivity issues. First, perform a soft reset by unplugging your TV for 60 seconds. Then update your firmware through Settings → System → Software Update. Check that your internet connection is stable.
If the store is still missing after these steps, verify your TV is actually a smart TV (non-smart models don't have app stores). As a last resort, perform a factory reset through Settings → System → Reset.
Sideloading is only possible on Hisense TVs running Google TV or Android TV. VIDAA, Roku, and Fire TV models do not support installing apps from outside their official stores.
On Google TV models, enable Developer Options by tapping the build number repeatedly in Settings → About, then allow installation from unknown sources. Download APK files from trusted sources only.
Cache clearing varies by platform:
Google TV/Android TV: Settings → Apps → Select app → Clear cache
Fire TV: Settings → Applications → Manage Installed Applications → Select app → Clear cache
VIDAA and Roku: These platforms don't offer user-accessible cache clearing. Reinstall the app instead to clear stored data.
Clearing cache can resolve app crashes, slow performance, and login issues without losing your account settings.
The Hisense TV app store experience ultimately depends on understanding one simple truth: your TV's operating system determines everything about how you install and use apps. Whether you have VIDAA, Google TV, Roku, Fire TV, or Xumo TV, each platform has its strengths and limitations.
Key Takeaways:
Identify your platform first. Check Settings → About to confirm your operating system before following any app installation guide.
VIDAA offers simplicity with 1,000+ apps and industry-leading 8-year update support. Google TV provides the largest selection with 5,000+ apps. Roku delivers maximum content variety with 500,000+ titles.
Most app store problems resolve with basic troubleshooting: soft reset, firmware update, and checking internet connectivity fix the majority of issues.
External streaming devices expand your options when built-in platforms fall short - a $50 investment can transform your TV's capabilities.
Whether you're streaming Netflix, catching live sports on YouTube TV, or exploring free content on Pluto TV, your Hisense smart TV has the capability to deliver. The key is understanding how to navigate your specific platform effectively.
Bookmark this guide for future reference. As apps update, platforms evolve, and new services launch, the fundamental principles of navigating your Hisense TV app store will remain consistent.
Now, go explore what's available in your app store. You might discover your next favorite streaming service waiting in a category you've never browsed.