Fix Samsung TV Keeps Restarting Issue: The Ultimate Guide

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Author: Kajal Singh

Is your Samsung TV stuck in an endless reboot loop, turning your relaxing viewing experience into a frustrating nightmare? A Samsung TV that keeps restarting can be a perplexing and annoying problem, disrupting your favorite shows and movies. But fear not! In this ultimate troubleshooting guide, we’ll dive deep into the causes, solutions, and preventive measures to help you tackle this issue head-on and restore your TV’s smooth performance.

Table of Contents

Understanding the Samsung TV Restarting Problem

When your Samsung TV keeps restarting, you might encounter the following symptoms:

  • Endless reboot cycle: The TV turns off and on repeatedly, never staying on for more than a few seconds or minutes.
  • Black screen flashes: The screen goes black momentarily before the TV restarts, sometimes accompanied by a clicking sound.
  • Random restarts: The TV restarts unexpectedly during use or when idle, without any apparent pattern or trigger.
  • Stuck on Samsung logo: The TV gets stuck on the Samsung logo screen during the reboot process, failing to progress to the home screen.

Several factors can contribute to a Samsung TV’s restarting woes, including:

  1. Software glitches and bugs: Outdated, corrupted, or conflicting software can cause instability and lead to frequent restarts. This is particularly common after a failed firmware update or when using unsupported apps.
  2. Overheating and ventilation problems: If your TV is placed in a poorly ventilated area, covered by objects, or exposed to high temperatures, it may overheat and restart to protect its internal components from damage.
  3. Power supply fluctuations and surges: Inconsistent power supply, electrical surges, or lightning strikes can trigger the TV to restart unexpectedly. This can also happen if the TV is connected to an overloaded or faulty power strip.
  4. Faulty components or hardware issues: Malfunctioning internal components, such as a failing capacitor on the power supply board, a defective main board, or loose cable connections, can cause the TV to restart repeatedly.

A restarting Samsung TV not only disrupts your viewing pleasure but can also potentially shorten the lifespan of your device if the underlying cause is not addressed promptly. Plus, it can be incredibly annoying when you’re binge-watching your favorite series or hosting a movie night with friends. Therefore, it’s crucial to troubleshoot and fix the issue as soon as possible.

Troubleshooting Steps to Fix Samsung TV Restarting

Before you throw in the towel and start shopping for a new TV, try these step-by-step troubleshooting methods to resolve the restarting issue on your Samsung TV:

Perform a soft reset or power cycle

  • Unplug the TV from the power source and wait for at least 60 seconds. This allows the TV to discharge any residual power and reset its internal components.
  • Press and hold the power button on the TV for 30 seconds while the TV is unplugged. This helps drain any remaining charge from the capacitors.
  • Plug the TV back in and turn it on. Check if the restarting issue persists.

Check and optimize TV settings

  • Access the TV’s settings menu by pressing the ‘Menu’ button on your Samsung remote.
  • Navigate to the ‘General’ or ‘System’ settings and disable the Eco Solution or Energy Saving mode. These features can sometimes cause unexpected restarts, especially if the TV’s ambient light sensor is malfunctioning.
  • Adjust the Sleep Timer and Auto Power Off settings to ensure they are not causing the TV to turn off and on unintentionally. Set them to ‘Off’ if you’re unsure.

Update TV software and firmware

  • Press the ‘Menu’ button on your Samsung TV remote and go to the ‘Support’ or ‘System’ menu.
  • Select the ‘Software Update’ option and check for any available updates. If prompted, choose ‘Update Now’ to download and install the latest version.
  • If an update is found, wait for the update process to complete and do not turn off your TV during this time. The TV may restart multiple times during the update.
  • If the software update option is greyed out or fails with an error code, consult our guide on Samsung TV Software Update Greyed Out for solutions.

Reset the Smart Hub or perform a factory reset

  • Go to the TV’s ‘Settings’ menu and find the ‘Smart Hub’ or ‘Self Diagnosis’ section.
  • Select the ‘Reset Smart Hub’ option and follow the on-screen instructions to reset your TV’s Smart Hub. This will clear cache, cookies, and app data, which can sometimes resolve restarting issues caused by corrupted data.
  • If resetting the Smart Hub doesn’t solve the restarting problem, consider performing a factory reset as a last resort. Note that a factory reset will delete all your settings, accounts, and installed apps, so make sure to back up any important data beforehand.

Ensure proper ventilation and cooling

  • Place your Samsung TV in a well-ventilated area, allowing at least 4 inches of space on all sides for adequate airflow. Avoid placing the TV in enclosed cabinets or tight spaces.
  • Keep the TV away from heat sources such as radiators, fireplaces, direct sunlight, or other electronic devices that generate heat.
  • Clean the TV’s vents and ports regularly to prevent dust accumulation, which can hinder heat dissipation and cause overheating.

Verify stable power supply and connections

  • Use a high-quality surge protector or UPS (Uninterruptible Power Supply) to safeguard your TV from power fluctuations, surges, and lightning strikes.
  • Check for loose, damaged, or frayed power cables and ensure they are securely connected to the TV and wall outlet.
  • Verify that your power source is stable and properly grounded. If you’re using an extension cord or power strip, make sure it’s rated for the TV’s power requirements and not overloaded with other devices.

Disconnect external devices and peripherals

  • Unplug any connected USB drives, gaming consoles, streaming devices, or other peripherals from your Samsung TV. Sometimes, a malfunctioning external device can cause the TV to restart unexpectedly.
  • Test the TV without any external devices connected for a while to isolate the issue. If the restarting problem disappears, you can conclude that one of the external devices is likely the culprit.

Troubleshoot specific restarting scenarios

  • If your Samsung TV restarts during startup or when switching inputs, try disconnecting all external devices and performing a soft reset. If the issue persists, it could indicate a problem with the TV’s main board or input ports.
  • If the TV restarts when using certain apps or features, such as Netflix, Hulu, or the web browser, try updating or reinstalling the problematic app. You can also clear the app’s cache and data from the TV’s settings menu.
  • If the TV restarts after a power outage or lightning strike, unplug the TV and wait for a few minutes before plugging it back in. It’s also a good idea to invest in a high-quality surge protector to prevent damage from future power surges.

Advanced Troubleshooting and Service Options

If the basic troubleshooting steps don’t resolve your Samsung TV’s restarting issue, it’s time to dive deeper and explore advanced options:

Analyze error codes and diagnostic information

  • Access your TV’s service menu by pressing the ‘Info’ button on your remote, then quickly entering ‘001‘ or ‘002‘ or ‘003‘ or ‘004‘, etc. (Note: The service menu access code varies by Samsung TV model and year.)
  • Navigate to the ‘Error Log’ or ‘Diagnostic Information’ section to view any recorded error codes or messages related to the restarting issue.
  • Research the error codes online by searching for “Samsung TV error code [CODE]” or consulting Samsung’s official support resources. Common error codes related to restarting issues include 001, 012, 102, 105, 107, and 191.

Contact Samsung customer support

  • Gather relevant information such as your TV model number, serial number, purchase date, and a detailed description of the restarting issue, including any error codes you’ve encountered.
  • Contact Samsung customer support via phone, live chat, or email, depending on your region and preference. Visit Samsung’s official support website and navigate to the ‘Contact Us’ section to find the best way to reach them.
  • Explain the problem and the troubleshooting steps you’ve already attempted to the support representative. Be as specific and detailed as possible to help them better understand the issue and provide targeted solutions.

Consider professional TV repair services

  • If the restarting issue persists after exhausting all troubleshooting options and seeking Samsung’s support, it may be time to consider professional repair services from an authorized Samsung service center.
  • Locate authorized service centers near you by visiting Samsung’s official website and using their service center locator tool. You can also search online for “authorized Samsung TV repair near me” to find local options.
  • Check your TV’s warranty status to determine if the repair costs will be covered. If your TV is out of warranty, weigh the repair costs against the price of a new TV to make an informed decision.

Preventing Future Samsung TV Restarting Issues

Prevention is better than cure, and the same holds true for your Samsung TV’s health. Here are some proactive measures you can take to minimize the chances of your TV restarting in the future:

  1. Maintain a stable power supply by using high-quality surge protectors, avoiding overloaded outlets, and ensuring proper grounding.
  2. Ensure optimal TV placement and ventilation by allowing sufficient airflow around the TV, keeping it away from heat sources, and regularly cleaning the vents.
  3. Keep your TV’s software and firmware up to date by enabling automatic updates or manually checking for updates periodically.
  4. Use your TV responsibly by limiting continuous usage, taking breaks, and turning it off when not in use to prevent overheating and strain on the components.
  5. Invest in power conditioning equipment such as voltage regulators or UPS systems to protect your TV from power anomalies and prolong its lifespan.

Sometimes, a restarting Samsung TV can be a symptom of a larger problem or may occur alongside other issues. Here are some related Samsung TV problems and their solutions:

  1. Samsung TV red light blinking and not turning on: This indicates a power supply issue. Check the power cables, try a different outlet, and perform a soft reset. If the problem persists, the power supply board may need to be replaced.
  2. Samsung TV stuck on the Samsung logo screen: This could be due to a software glitch or corrupted firmware. Perform a soft reset, update the TV’s firmware, or try a factory reset if all else fails.
  3. Samsung TV keeps disconnecting from Wi-Fi: This can be caused by weak signal strength, outdated firmware, or network congestion. Move the TV closer to the router, update the firmware, and try resetting the network settings.
  4. Samsung TV screen flickering or dimming: This may indicate a failing backlight or a loose cable connection. Check the cable connections, adjust the backlight settings, and if the issue persists, consider professional repair for backlight replacement.
  5. Samsung TV sound cutting out or audio delay: This can be due to incorrect audio settings, outdated firmware, or a weak signal from external audio devices. Check the audio settings, update the firmware, and ensure secure connections between the TV and external audio devices.


A Samsung TV that keeps restarting can be a frustrating and perplexing issue, but with the right troubleshooting approach and a little patience, you can often resolve the problem and get back to enjoying your favorite content. Start with the basic steps like power cycling, checking settings, and updating firmware, then move on to more advanced measures if needed.

Remember, a restarting TV is not just a minor annoyance; it can potentially indicate a more serious underlying problem that could shorten your TV’s lifespan if left unaddressed. So, take action promptly, and don’t hesitate to seek professional help from authorized Samsung service centers if the issue persists.

By following the preventive tips discussed in this guide, such as maintaining a stable power supply, ensuring proper ventilation, and keeping your TV updated, you can minimize the chances of encountering restarting issues in the future and extend the life of your Samsung TV.

Frequently Asked Questions

What should I do if my Samsung TV keeps restarting?

Start by power cycling your TV, checking for software updates, and ensuring proper ventilation. If the issue persists, try resetting the Smart Hub or performing a factory reset.

Can overheating cause my Samsung TV to restart?

Yes, overheating is a common cause of Samsung TV restarting. Ensure your TV has adequate ventilation and is not placed near heat sources or in direct sunlight.

How do I perform a soft reset on my Samsung TV?

To soft reset your Samsung TV, unplug it from the power source, press and hold the power button for 30 seconds, then plug it back in and turn it on.

Will resetting my Samsung TV delete all my settings and apps?

Resetting the Smart Hub will delete your installed apps and their settings, but it won’t affect your TV’s core settings. A factory reset, however, will erase all settings, accounts, and apps, restoring the TV to its default state.

How often should I update my Samsung TV’s software?

It’s recommended to check for and install Samsung TV software updates at least once a month to ensure you have the latest features, bug fixes, and performance improvements.

What are the signs of a failing power supply in a Samsung TV?

Signs of a failing power supply include the TV not turning on, random restarts, a blinking red light, a burning smell from the TV, or visible capacitor bulges on the power supply board.

Can using a surge protector prevent my Samsung TV from restarting?

Yes, a high-quality surge protector can help safeguard your Samsung TV from power fluctuations and electrical surges that can cause unexpected restarts.

How long should I wait before plugging my Samsung TV back in after a power cycle?

After unplugging your Samsung TV for a power cycle, wait for at least 60 seconds before plugging it back in to allow the TV’s capacitors to fully discharge.

Is it safe to use my Samsung TV for extended periods without turning it off?

While Samsung TVs are designed for prolonged use, it’s still recommended to give your TV occasional breaks and turn it off when not in use to prevent overheating and strain on the components.

What should I do if the troubleshooting steps don’t solve the restarting issue?

If the troubleshooting steps don’t resolve the restarting issue, contact Samsung customer support for further assistance or consider seeking professional repair services from an authorized Samsung service center.

How can I check the error codes on my Samsung TV when it restarts?

To check error codes on your Samsung TV, access the service menu by pressing the ‘Info’ button on your remote, then quickly entering a specific code like ‘Mute, 1, 8, 2, Power’ (codes vary by model). Navigate to the ‘Error Log’ section to view recorded error codes.

What is the best way to contact Samsung customer support for TV restarting problems?

The best way to contact Samsung customer support varies by region, but typically you can reach them via phone, live chat, or email. Visit Samsung’s official support website and navigate to the ‘Contact Us’ section for specific contact information.

How do I find an authorized Samsung service center near me?

To find an authorized Samsung service center near you, visit Samsung’s official website and use their service center locator tool. You can also search online for “authorized Samsung TV repair near me” to find local options.

Can using a voltage regulator help prevent Samsung TV restarting issues?

Yes, a voltage regulator can help stabilize the power supply to your Samsung TV and prevent restarts caused by power fluctuations or voltage irregularities.

What other Samsung TV issues are related to the restarting problem, and how can I fix them?

Other Samsung TV issues related to restarting include a blinking red light (power supply issue), being stuck on the Samsung logo screen (software glitch), frequent Wi-Fi disconnections (network problem), screen flickering (backlight issue), and audio cutting out (sound settings or cable problem). Each issue requires specific troubleshooting steps, such as checking cables, updating firmware, resetting settings, or seeking professional repair.

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